Thomas Cook Reviews

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Latest Reviews

★☆☆☆☆

“the worst company for ripping peopleoff”

Written on: 02/11/2017 by nannyelvis (1 review written)

we booked a holiday and it got cancelled by Thomas cook because one of their shops deny what was arranged with them so now they have kept the money we paid and has caused a great deal of stress to us because we cannot afford to pay for another holiday, I work in a hospital and look forward to our holiday but I don't think they should of kept our money because we could of put it towards another holiday so now I am seeking legal advice.All we want is our money back we paid… Read Full Review

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★☆☆☆☆

“Worst Travel Agent ”

Written on: 12/10/2017 by Darwin19 (1 review written)

This is the worst travel agent in history of my travels and I haven’t even gone on my holiday as of yet. I am flying with Thomas on Tuesday 17th October as part of my all inclusive package I booked with them back in March. Since then there has been three changes to my booking, after receiving the latest email yesterday with another change I decided to call them as per their email. I spent 2hrs on the phone waiting for someone to answer when I finally got through the advisor on the phone could… Read Full Review

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★☆☆☆☆

“Shambolic corporate disorganisation”

Written on: 24/09/2017 by territhecook1 (1 review written)

NEVER believe what a Thomas Cook Rep says to you. Check, check and check again. They are here to SELL holidays !! Nothing else matters to them. We booked a quiet hotel in Limassol via Thomas Cook Southport office with an option for gluten free food. Thomas Cook sent us to a very noisy family hotel which was overrun with children (mainly from Russia). At least 50% pf the hotel clientele were children under 10 At one point there were so many inflatable blow-up toys around the main pool you… Read Full Review

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★☆☆☆☆

“Just not interested ”

Written on: 20/09/2017

Hi Just to let anybody booking with Thomas cook please be aware when thing go wrong they are not interested. I booked to go to a hotel in Zante this year with a family of 7 ages 13 to 62, we booked last year September time for to arrive on the 21st August this year, When we got to the hotel Meridian ( Featured in the Thomas cook book ) We where told no rooms available we had paid £4000 for 3 rooms for this family holiday. We got moved to a totally different resort and then we had to move… Read Full Review

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★★★☆☆

“The true experience of Callas Del Mallorca - Spain”

Written on: 16/09/2017

We stayed at the Calls De Mallorca for 10 days as a last minute break and it was not quite what we are used to. To serve chips, have chocolate fountains at breakfast, lunch and dinner, bowls of jelly sweets, food sitting in grease and the variety of pork, chicken, veal and fish that was overcooked, thank goodness for the varied salad vegetables, pickles and cold meat that you buy out of a packet here!! The Hotel rooms are very clean although we arrived on the Thursday and our beds got changed… Read Full Review

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★☆☆☆☆

“Misrepresentation of accommodation , not fit for...”

Written on: 15/07/2017 by Davidsoned466 (1 review written)

Saw a thomas cook holiday on the window of a TC shop.1weeks self catering 2 apartments for a total of £650. We provisonaly booked it and contacted our friends who said yes to fully booking it. We called back to be told that there was only one apartment left, but it was big enough for 4 adults,we contacted our friends who said ok boot which we've is at cost of £6o5 for the four of us. We arrived at the apartments to find the accommodation was NOT fit for 4 adults. Beddroom 1 had a double bed… Read Full Review

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★★★★★

“Menorca Cala Blanca Sun Hotel”

Written on: 13/07/2017 by ParisErickson (1 review written)

I cannot recommend this holiday experience highly enough. All aspects of the hotel were fantastic/ The friendly and helpful staff from domestic, bar, reps, reception. dining and the entertainment team. The food was very good a wide variety. It is a considerable time since I have been on a package holiday and I was really impressed. Congratulations!… Read Full Review

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★★★★★

“FANTASTIC SUPERB HOLIDAY”

Written on: 07/07/2017 by Newtonim31 (1 review written)

WE BOTH WENT TO ZANIE IN ARGASSIE FOR 14 KNIGHTS OUR HOTEL WAS ABSOLUTELY SUPERB AND A BIG THANKYOU TO THOMAS COOK OUR NUMBER ONE FOR TRAVEL, SERVICE WAS 10/10 CANT WAIT TO BOOK OUR NEXT HOLIDAY WITH THIS WONDERFUL COMPANY AGAIN THERE IS NOTHING I CAN FAULT WITH THOMAS COOK AND A BIG THANKYOU FOR MAKING OUR HOLIDAY SO SPECIAL,THER WAS NOTHING I DISLIKED ABOUT MY HOLIDAY ,THE ONLY THING I COULD SAY THAT I DID NOT LIKE WAS RETURNING HOME FROM SUCH A FANTASTIC HOLIDAY… Read Full Review

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★☆☆☆☆

“Conned into a holiday that didnt exist ”

Written on: 25/06/2017 by imin (1 review written)

Continually lied to concerning facilities that would be ready for arrival. Refused cancellation of holiday without losing £1000!! Totally unprofessional approach to customer service. Will NEVER entertain such a low level tour operator again… Read Full Review

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★☆☆☆☆

“Miami rip off”

Written on: 24/04/2017 by AlexiaKirkland157 (1 review written)

I have never been out of Europe and I was looking forward to it. I was counting the days to take my wife to Florida for her 30th birthday. I booked a holiday on line woth Thomas Cook for two to Miami for £1,700 (hotel and flight). I made a mistake with the dates and got in contact with them straight away. Although their customer service is open on the weekdends so is the one of the airlines we were supposed to fly with,Thomas Cook kept saying to ring back on Monday. On Monday they… Read Full Review

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★☆☆☆☆

“Really poor service and lying staff”

Written on: 17/04/2017 by AustinFinch408 (1 review written)

My partner and I was in the Stockport branch of Thomas Cook, we was waiting in the line for the money exchange when a member of staff took a call, she answered the call and then said to the caller that she was unable to help as she had another customer on the line plus a queue of customers but this was a complete lie… Read Full Review

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★☆☆☆☆

“Rip off company”

Written on: 20/03/2017 by wyvis1000 (1 review written)

We travelled to Cayo Coco, Cuba paying £398 extra for premium economy seating. On the outbound flight my TV didn't work and we found out that we didn't get drinks as part of the package. The advetising led me to believe that you did. The wider seats were good, this is what we had paid the extra £398 for. On our return flight another aircraft was sent. This had much narrower seats and were extremely uncomfortable. I complained to Thomas Cook who offered me and my wife £100… Read Full Review

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★☆☆☆☆

“Travel card-wrong exchange rate”

Written on: 02/03/2017 by AddysonFraser (1 review written)

I went to Thomas Cook on Saturday to get a travel card as I'm going to Australia soon. Therefore I asked to put £1000 to the card. Firstly, the lady was trying to get us put more money on the card. We refused. Secondly, she did not explain anything and just handed us a booklet and a receipt of my transaction. Then, I've tried to sign up on the app, which did not work so I had to call customer service but when I called they told me the balance on my account, which surprised me. There was £105… Read Full Review

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★★★☆☆

“Breakfast Sugar Overload - Beware”

Written on: 25/02/2017 by SEKinloch1 (1 review written)

The breakfast served on long-haul comprised of orange juice from concentrate, a fruit flavoured yoghurt and a muffin. When I read the ingredients I realised that there was no way I was prepared to give it to my daughter who is 2.5yrs. World Health Organisation guidelines for the maximum amount of sugar that an adult can consume is about 8 teaspoons. For a child it is more like 2 or 3. Based on 1 teaspoon being 4 or 5 gs of sugar then your breakfast offered the following: Orange Juice: 3 Fat… Read Full Review

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★☆☆☆☆

“thomas cook are a disgrace”

Written on: 12/02/2017 by magsandroj7257 (1 review written)

never ever use them please!!!!… Read Full Review

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★☆☆☆☆

“gambia”

Written on: 19/01/2017 by 130Watson (1 review written)

I booked flight only to Gambia from Manchester end Nov 2016 elections were on 1 Dec as things progressed it was not safe do I proceeded to cancel flight was told I was unable to get any money back consequences now r they have brought all tourists back. Disgusting customer service. And Thomas cook office Preston staff were rude. And telling me it was safe and going on about turkey. my husband is from Africa and no body listened so I lost my 400 pound too from flight. I didn't go because I wasn't… Read Full Review

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★☆☆☆☆

“poor service”

Written on: 09/01/2017 by Zechariahi157 (1 review written)

book a holiday using easy jet did not tell us about no baggage being booked on. Tried to rectify and could not. Sent us to a hotel that smelled of sewage with paint peeling, etc. Overcharged for transfer from the airport. Answer - we are sorry that we can do nothing but understand why you are upset!!… Read Full Review

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★☆☆☆☆

“The way my confirmation and Travel Document written.”

Written on: 28/12/2016 by erpj1969 (1 review written)

In June 2016 I booked a package holiday through a local Travel Agent. When my Travel Document was printed it showed a room supplement of £726 plus a late booking fee and also a discount. Both my Travel Agent and myself were under the impression that the room supplement indicated an upgrade. When my husband and I arrived we were told there was no upgrade and all the rooms were the same. No one at the hotel or the Thomas Cook rep could explain what I had paid the £726 for. As we were… Read Full Review

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★☆☆☆☆

“never book your holidays with thomas cook. Class 1...”

Written on: 24/12/2016

Very bad communication with call centre people. They book hotel as shown in website and send confirmation also. But nth moment, you will have surprises when you reach the spot. They provide you worst hotel with stinking rooms and dirty beds. You feel like omitting once you enter the hotel rooms. You will have sleepless nights with moskito music. Pick up vehicles are also very bad and the driver least bothered to show you the places. Especially the kerala back water trips are worst. We decided… Read Full Review

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★★☆☆☆

“Misleading Price Advertising”

Written on: 29/11/2016 by Aguirre370 (1 review written)

I recently looked for a family holiday for four adults and one infant (1 year old)on the Thomas Cook Website. The holiday was offered at £530 per person which the family agreed was within budget. The next stage of booking was not indicated with a Continue button but used a Get Quote button. On pressing this the final price quoted was £2650, much higher than anticipated. On looking at the cost breakdown it became clear that each adult price was actually £650 with £50 for the one year old. In… Read Full Review

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