Thomas Cook Reviews

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Latest Reviews

★☆☆☆☆

“Vindictive Seating Allocations”

Written on: 11/11/2018 by JohnNorthfield (8 reviews written)

Myself and my wife recently had a flight booked to fly to Las Palmas MT 1068 10th September 18 and returning 24th September 18 MT 1069 and the booking was made via Saga Holidays. We did not have pre-Booked seats but as only travelling as two persons man & wife did not dream of just how vindictive Thomas Cook Airlines lines would prove as on our flight out they refused us two seats together and on both our outbound and inbound flights we were allocated seats some ten rows apart,just… Read Full Review

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★★★★★

“outstanding customer service”

Written on: 02/10/2018

A Holiday to Cyprus that started with devastating news from my daughter that her partner had died. I was devastated, as was my husband ,I was numb and in floods of tears, so far away from home I didn't know who to turn to. They have a small son, how can she cope without his dad, I couldn't think straight. Enter your holiday rep at the airport. such a compassionate man. He went out of his way to help , gave both of us comfort and reassurance , arranged a Taxi to our Hotel, gave us his phone… Read Full Review

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★☆☆☆☆

“Cuba food”

Written on: 09/09/2018 by Casey492 (1 review written)

We went to Cuba with Thomas Cook in March 2018 to the valedero resort. This was my daughter's wedding. During the first week we all had stomach problems. My husband was ill for four days had to have injections an medication off the doctor. We advised thereof who told us we should take faeces samples how we could do this I do not know. She said it would be recorded. We had a doctor's note but this was discarded by the room staff we then had to fight to get another copy. Three days prior to… Read Full Review

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★☆☆☆☆

“WORST AGENTS EVER WE WILL NEVER USE THIS COMPANY AGAIN”

Written on: 05/09/2018 by MICHELLEofDudley (1 review written)

2 WEEKS BEFORE OUR SONS WEDDING IN CYPUS WE RECIVED A CALL FROM THOMAS COOK TELLING US THE HOTEL RE-DEVELOPMENT WAS NOT COMPLETE AND WE WOULD HAVE TO STAY IN ANOTHER HOTEL FOR 4 DAYS WE FELT LIKE THEY WERE NOT INTERESTED IN HOW WE FELT, THEY KNEW WE WAS NOT GOING TO CANCEL AS IT WAS A WEDDING PARTY,THEY ASSURED US IT WOULD BE FINISHED AS THEY WERE WORKING AROUND THE CLOCK. THE HOTEL THEY PUT US IN FOR THE 4 DAYS WAS BEAUTIFUL THEN ON ARRIVAL AT THE WEDDING HOTEL OMG IT WAS LIKE A BUILDING SITE… Read Full Review

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★☆☆☆☆

“Absolutely distraught”

Written on: 02/09/2018 by Masona129 (1 review written)

I have never in my life had such an awful excperience with booking a holiday. The hotel my friend and i was due to fly out to in 8 days is CLOSED. IT IS A BUILDING SITE. I had to contact Thomas Cook 6 times to finally find out that the hotel was not ready - they waited for me to contact them! I had paiud the full holiday off and Thomas Cook did not offer me any type of compensation and i simply had to pay more money to get transferred to another hotel all because it was late notice. I must… Read Full Review

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★☆☆☆☆

“no response ”

Written on: 17/08/2018 by angiecas (1 review written)

we had an awful experience with Thomas cook which spoilt our much needed holiday, the reps were totally uninterested in any of us and were no support at all. On our return I have written to Thomas cook 4 times also the flight delay claim team who gave me the completely wrong address to write to. I have tried different addresses and sent recorded delivery letters and I have not even had my letters acknowledged I said I would go to press with the way we were treated some of which was recorded on… Read Full Review

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★★★★★

“Smartline hotel Paphos, Cyprus”

Written on: 09/08/2018 by Tigger439 (1 review written)

We had a 11 night stay at the Smartline Hotel, Paphos in Cyprus. What a amazing holiday we had. The hotel was clean and tidy and the staff were friendly and helpful. The meals were lovely and they catered for everyone's needs. Plenty of choice with theme nights. The pool area was nice and clean with a no reservation of sun beds policy, which was good as i did not have to get up at the crack of dawn to save one. The staff worked very hard to make everyone's holiday a happy one. For the children… Read Full Review

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★★★★★

“Friendly, Willing to help, Welcoming staff. Rep so helpful”

Written on: 01/07/2018 by Junesim (1 review written)

Booked our holiday last year online, had to go into local store a few times for advice. Such friendly helpful staff, Nothing any bother for the staff to assist us with. Have already booked again for 2019 with Thomas cook again. Would recommend anyone to use Thomas cook. Our rep at the resort was also very friendly and so cheery. Did not need to speak to her much as hotel was fantastic . That's the reason we are going back. Had a wonderful holiday in crete, hense the reason we are going back… Read Full Review

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★☆☆☆☆

“Do not use (bluewater)”

Written on: 15/06/2018 by kentbowler (1 review written)

Do nit pay for your visa they want to charge you £20 I received 3 e-mails saying I would land at Gatwick, 4 e-mail said heathrow. Asked for 4 veggi meals for my 4 flights plane said none have been booked 18 hours each way no food. All I asked was Thomas cook to book flights I gave them flight times I wanted and they stull made a mess of my booking… Read Full Review

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★☆☆☆☆

“Worst worst worst experience. ”

Written on: 17/01/2018 by AmyaWallace (1 review written)

Dirty premium house boat provided at Alllepy. Lunch was served in dirty broken dishes ants were in the dish. Ice served contain dirt. We could not eat lunch in the house boat. We booked a boat to stay overnight but due the condition of the boat we decided to come back. We requested for another neat and clean boat. They could not provide. They could provide hotel in Kochi without dinner. Though in the tour package lunch and dinner was included. We stayed hungry for lunch and paid from our own… Read Full Review

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★☆☆☆☆

“the worst company for ripping peopleoff”

Written on: 02/11/2017 by nannyelvis (1 review written)

we booked a holiday and it got cancelled by Thomas cook because one of their shops deny what was arranged with them so now they have kept the money we paid and has caused a great deal of stress to us because we cannot afford to pay for another holiday, I work in a hospital and look forward to our holiday but I don't think they should of kept our money because we could of put it towards another holiday so now I am seeking legal advice.All we want is our money back we paid… Read Full Review

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★☆☆☆☆

“Worst Travel Agent ”

Written on: 12/10/2017 by Darwin19 (1 review written)

This is the worst travel agent in history of my travels and I haven’t even gone on my holiday as of yet. I am flying with Thomas on Tuesday 17th October as part of my all inclusive package I booked with them back in March. Since then there has been three changes to my booking, after receiving the latest email yesterday with another change I decided to call them as per their email. I spent 2hrs on the phone waiting for someone to answer when I finally got through the advisor on the phone could… Read Full Review

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★☆☆☆☆

“Shambolic corporate disorganisation”

Written on: 24/09/2017 by territhecook1 (1 review written)

NEVER believe what a Thomas Cook Rep says to you. Check, check and check again. They are here to SELL holidays !! Nothing else matters to them. We booked a quiet hotel in Limassol via Thomas Cook Southport office with an option for gluten free food. Thomas Cook sent us to a very noisy family hotel which was overrun with children (mainly from Russia). At least 50% pf the hotel clientele were children under 10 At one point there were so many inflatable blow-up toys around the main pool you… Read Full Review

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★☆☆☆☆

“Just not interested ”

Written on: 20/09/2017

Hi Just to let anybody booking with Thomas cook please be aware when thing go wrong they are not interested. I booked to go to a hotel in Zante this year with a family of 7 ages 13 to 62, we booked last year September time for to arrive on the 21st August this year, When we got to the hotel Meridian ( Featured in the Thomas cook book ) We where told no rooms available we had paid £4000 for 3 rooms for this family holiday. We got moved to a totally different resort and then we had to move… Read Full Review

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★★★☆☆

“The true experience of Callas Del Mallorca - Spain”

Written on: 16/09/2017

We stayed at the Calls De Mallorca for 10 days as a last minute break and it was not quite what we are used to. To serve chips, have chocolate fountains at breakfast, lunch and dinner, bowls of jelly sweets, food sitting in grease and the variety of pork, chicken, veal and fish that was overcooked, thank goodness for the varied salad vegetables, pickles and cold meat that you buy out of a packet here!! The Hotel rooms are very clean although we arrived on the Thursday and our beds got changed… Read Full Review

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★☆☆☆☆

“Misrepresentation of accommodation , not fit for...”

Written on: 15/07/2017 by Davidsoned466 (1 review written)

Saw a thomas cook holiday on the window of a TC shop.1weeks self catering 2 apartments for a total of £650. We provisonaly booked it and contacted our friends who said yes to fully booking it. We called back to be told that there was only one apartment left, but it was big enough for 4 adults,we contacted our friends who said ok boot which we've is at cost of £6o5 for the four of us. We arrived at the apartments to find the accommodation was NOT fit for 4 adults. Beddroom 1 had a double bed… Read Full Review

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★★★★★

“Menorca Cala Blanca Sun Hotel”

Written on: 13/07/2017 by ParisErickson (1 review written)

I cannot recommend this holiday experience highly enough. All aspects of the hotel were fantastic/ The friendly and helpful staff from domestic, bar, reps, reception. dining and the entertainment team. The food was very good a wide variety. It is a considerable time since I have been on a package holiday and I was really impressed. Congratulations!… Read Full Review

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★★★★★

“FANTASTIC SUPERB HOLIDAY”

Written on: 07/07/2017 by Newtonim31 (1 review written)

WE BOTH WENT TO ZANIE IN ARGASSIE FOR 14 KNIGHTS OUR HOTEL WAS ABSOLUTELY SUPERB AND A BIG THANKYOU TO THOMAS COOK OUR NUMBER ONE FOR TRAVEL, SERVICE WAS 10/10 CANT WAIT TO BOOK OUR NEXT HOLIDAY WITH THIS WONDERFUL COMPANY AGAIN THERE IS NOTHING I CAN FAULT WITH THOMAS COOK AND A BIG THANKYOU FOR MAKING OUR HOLIDAY SO SPECIAL,THER WAS NOTHING I DISLIKED ABOUT MY HOLIDAY ,THE ONLY THING I COULD SAY THAT I DID NOT LIKE WAS RETURNING HOME FROM SUCH A FANTASTIC HOLIDAY… Read Full Review

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★☆☆☆☆

“Conned into a holiday that didnt exist ”

Written on: 25/06/2017 by imin (1 review written)

Continually lied to concerning facilities that would be ready for arrival. Refused cancellation of holiday without losing £1000!! Totally unprofessional approach to customer service. Will NEVER entertain such a low level tour operator again… Read Full Review

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★☆☆☆☆

“Miami rip off”

Written on: 24/04/2017 by AlexiaKirkland157 (1 review written)

I have never been out of Europe and I was looking forward to it. I was counting the days to take my wife to Florida for her 30th birthday. I booked a holiday on line woth Thomas Cook for two to Miami for £1,700 (hotel and flight). I made a mistake with the dates and got in contact with them straight away. Although their customer service is open on the weekdends so is the one of the airlines we were supposed to fly with,Thomas Cook kept saying to ring back on Monday. On Monday they… Read Full Review

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