Everbank Internet Banking Reviews - www.everbank.com

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★★☆☆☆
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★☆☆☆☆

“NeverBank Says It Better”

Written on: 14/05/2016 by sak_pase (1 review written)

The intro rate on Money Market Accounts is tolerable, but the account opening process is much more cumbersome than other banks. Also, delivery of online statements is inconsistent, and responses from customer service seem to be written by cretins. I say "never again"… Read Full Review

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★☆☆☆☆

“WORST customer service ”

Written on: 28/12/2011

This company has WORST customer service of ANY bank I EVER had to deal with. They changed my account type without my permission. Fraud dept rep froze my account for no apparent reason. There was NO authorized access to my account ever. I called them to find out whats going on and was told "we can just close your account if you would like" when I complained about the problem. VERY rude and unfriendly customer service. AVOID this bank. I am pretty sure that the positive reviews written for this… Read Full Review

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★☆☆☆☆

“Easy for deposit but terrible mortgage service.”

Written on: 15/09/2011

I had plenty of choices for lenders but chose Everbank for a home purchase mortgage because they were very quick to pre-qualify and said no problem to close in 30 days when a property was found. Once we committed to purchase a property and the loan began to process the nightmare began. Looking back I would rather try to escape from Iran than go through this again. They move you to an incompetent… Read Full Review

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★☆☆☆☆

“The worst”

Written on: 05/09/2011 by A_friend0022 (1 review written)

used them for five years. Invested close to a hundred thousand. Nothing but a ripoff. They'll slowly drain you accounts with variety of fees plus will dent your credit even if you just open savings with them! The worst bank I have dealt with… Read Full Review

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★☆☆☆☆

“I am a real customer, by default. Everbank acquired...”

Written on: 20/10/2010

I am a real customer, by default. Everbank acquired Bank of Florida from the FDIC August of 2010. I was a very satisfied customer of the Bank of Florida. However, I can't say the same for Everbank. In the process of converting to the Everbank platform, called "mapping" they totally screwed up my account and I've not been to access my account or pay bills online for the last 5 days. I've had numerous telephone conversations with no less than 5 "(anti)customer service reps" to no avail. I'm… Read Full Review

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★☆☆☆☆

“Like many people, I was lured in by their higher than...”

Written on: 04/07/2010

Like many people, I was lured in by their higher than average CD rates. What I learned is that they CHEAT YOU ON THE INTEREST. If you're not careful and forget to keep track of how much APR you're supposed to get, they will give you less. I transferred an additional $2K after I had opened my account for $2000 and the high interest rate only applied to the original 2K! After several calls, they finally admitted their mistake and credited to me the missing amount. But this was only after a lot of… Read Full Review

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★☆☆☆☆

“Everbank.com is the worst online bank that I have ever...”

Written on: 19/05/2010

Everbank.com is the worst online bank that I have ever used. I should have known when I first opened my account and they wanted me to mail a paper check (they don't allow electronic transfers to open new accounts like most other banks). Their online website is TERRIBLE (error messages, unable to add external accounts, etc) and their Customer Service reps get very defensive if you offer feedback. On top of all this, external money transfers with Everbank average 5-7 business days when most banks… Read Full Review

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★☆☆☆☆

“Extraordinarily bad customer service - and they don't...”

Written on: 14/04/2010

Extraordinarily bad customer service - and they don't care. All funds disappeared from my accounts and it took many hours of phones calls and on hold time and lots of effort to have them figure out that they transferred the funds to another person with the same name. No apology and not even the slightest indication of concern - They say the money has been recredited, but they can't figure out how to unlock the account now so there is no way for me to get to the money or verfiy that they have… Read Full Review

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★☆☆☆☆

“I felt like I was dealing with a fly-by-night company....”

Written on: 01/03/2010 by saydrah (1 review written)

I felt like I was dealing with a fly-by-night company. For example, they advertise three options for depositing money.

(1) "ATMs." I went to SIX different ATMs they listed. Two did not exist, and the rest did not allow Everbank transactions. When I emailed them about this, they just cut and pasted the list right back to me.
(2) "Deposit money from home with your scanner." They don't mention that by "eligible customers," they mean you can submit an application for the privilige after 8… Read Full Review

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★☆☆☆☆

“Everbank Internet Banking - The WORST. I had the same...”

Written on: 25/08/2009

Everbank Internet Banking - The WORST. I had the same experience so many others did. Poor customer service. The run around trying to open the account. Even worse trying to fund it for the "90 day introductory rate". It was going to take me 90 days to straighten out the mess of getting the savings account open and funded. I gave up and closed it… Read Full Review

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★☆☆☆☆

“ I have to say that Everbank is the worst bank I...”

Written on: 18/08/2009

I have to say that Everbank is the worst bank I have ever considered using. I deeply regret the choice to open an Everbank account. The high interest rate was definitely the drawing point. But after filling out the application online, I had to PRINT it and MAIL it in. That should have set off alarms for me. Unfortunately, it didn't. I paid $8.00 to get a CASHIERS CHECK for $25500.00 which then sent OVERNIGHT to the tune of $19.00. So far this cost me $27.00.
After a FULL WEEK, I… Read Full Review

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☆☆☆☆☆

“Everbank Internet Banking is the absolute worst bank...”

Written on: 03/07/2009

Everbank Internet Banking is the absolute worst bank among the few dozen I have ever dealt with in my life. All sorts of fees are attached to the money market account, there's no interest rate info on the online account page (and they give you a ridiculous answer why it's not available), and they experience frequent technical problems (opting out of their emails doesn't work, alerts for me to view secure messages from them that don't exist). Money transfers in and out of the account take way… Read Full Review

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★☆☆☆☆

“Although I've used Everbank Internet Banking three...”

Written on: 01/05/2009

Although I've used Everbank Internet Banking three times now to finance a home purchase, I can say that I will not use them ever again due to poor customer service. Slow and unresponsive service makes them unattractive despite fairly good rates… Read Full Review

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★☆☆☆☆

“Everbank should be NEVERBank. Wait until you close...”

Written on: 09/04/2009 by phs (1 review written)

Everbank should be NEVERBank. Wait until you close the account ...
good luck getting you money with all the run around… Read Full Review

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★☆☆☆☆

“I applied Yield Pledge Money Market application in...”

Written on: 19/02/2009 by lin yehang (1 review written)

I applied Yield Pledge Money Market application in December 2008. It took around 4 weeks for EverBank to set up my account. Finally, EverBank e-mailed me on January 23, 2009 and said they would send the account welcome kit to me within approximately 1 week. Now, 26 days has passed, I still do not have the account welcome kit and check book. I feel that the service I've received from EverBank has been really terrible. I am thinking of closing this account, but I do not even known my account… Read Full Review

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★☆☆☆☆

“Slow, slow, slow...... sent my info wrong address,...”

Written on: 07/11/2008

Slow, slow, slow...... sent my info wrong address, told me my cheque was wrong, didn't send wire information.
After two weeks cancelled application.... will move on with MY money… Read Full Review

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☆☆☆☆☆

“It took about 4 weeks to establish the online money...”

Written on: 21/08/2008 by myreviewid (1 review written)

It took about 4 weeks to establish the online money market account, setup a linked external account, and make an external funds transfer. If it didn't take only 5 days to do the same with Capital One Direct maybe I wouldn't be so frustrated. After 3 months I intend on withdrawing my money and closing the account… Read Full Review

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★☆☆☆☆

“Despite being an internet bank, many important...”

Written on: 29/05/2008

Despite being an internet bank, many important transactions require a letter or fax. Overall, customer service is terrible. We had to make several calls to open up an account. Protocols for bank transactions didn't seem clear enough for me… Read Full Review

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☆☆☆☆☆

“I submitted my mortgage application with the credit...”

Written on: 25/01/2008 by athakur (1 review written)

I submitted my mortgage application with the credit card that they ask for in the end. They sent me a confirmation that the loan was approved and a loan officer will call. No calls for 3 days. I call them to ask what was happening... they say the can't find my information.. After 3 days of calling they finally find my information. They never called me back even though they said they will call me in 15 min.

After they found my information ... they said they cannot offer me the rate I locked on… Read Full Review

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★☆☆☆☆

“Everbank - The phone operators helpfulness ends after...”

Written on: 19/10/2007 by johnjohnj (1 review written)

Everbank - The phone operators helpfulness ends after the phone call ends. Promises to send inforamtion are not fulfilled.
Each call back to Everbank is met with 'surprise!'. I just want to get my money returned… Read Full Review

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