Forman & Field www.formanandfield.com Catalogue Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Terrible customer services”

Written on: 14/04/2022 by Adisonm487 (1 review written)

My order arrived with significant damage. The box had been stood on, burst open with damaged and leaking contents. F&F were contacted and photos sent. Their customer service manager was dismissive of my complaint and refused to resolve the situation to my satisfaction. … Read Full Review

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★★☆☆☆

“Very Poor Indeed”

Written on: 17/02/2022

The food was vastly overpriced and did not meet our families requirements. I certainly would not use them again. Better off at the local fishmongers… Read Full Review

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Bethff's Comment

Written on: 01/03/2022

Hi, it's Beth here, the Forman & Field Manager.

I just want to check that you've contacted us in the office to talk about this, customer service is so important to us and it sounds like you haven't had a great experience!

Please do get in touch if this hasn't been resolved yet, thank you!

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★★☆☆☆

“Very disappointing”

Written on: 30/12/2021 by Gillespie477 (1 review written)

We received a present of your smoked fishes a couple of weeks before Christmas. The salmon paupiettes were delicious, but the salmon pates tasted off , even though well within the use by date and the smoked trout and tuna were inedible. We gave them to the dogs!… Read Full Review

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Bethformanfield's Comment

Written on: 01/03/2022

Hi, it's Beth here, the Forman & Field Manager.

I just want to check that you've contacted us in the office to talk about this, customer service is so important to us and it sounds like you haven't had a great experience!

Please do get in touch if this hasn't been resolved yet, thank you!

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Bethff's Comment

Written on: 01/03/2022

Hello!

Beth here, the Forman & Field Manager. I just want to check if you've been in touch with us about this? Customer service is so important to use and it sounds like you've not had the best experience, which is a far cry from the majority of our customers I can promise you that!

Please e-mail us if we still need to resolve this, we're always happy to hear from you.

Kind regards,

Beth

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★★★★☆

“Highly recommended”

Written on: 05/03/2021 by LexiCaspian (6 reviews written)

We have placed quite a few orders with Forman & Field over the years and have never been disappointed. Their smoked salmon is absolutely the best - ever… Read Full Review

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★☆☆☆☆

“better off going to lidl! poor and expensive AVOID”

Written on: 22/06/2020 by alisonh57 (1 review written)

i am sorry but we had the food last night and to say we were disappointed was an understatement! when it turned up and i unpacked it i was quite flabbergasted by how small the lobster was considering the cost. the beef wellingtons looked like they had been thrown together with out any - see my pictures. we decided to reserve judgment until we ate the food so we did last night lobster - hardly any meat in it - flavorless and extremely chewy and i followed the re heating instructions to a T… Read Full Review

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Bethff's Response to alisonh57's Review

Written on: 01/03/2022

Good morning,

it's Beth here, the Forman & Field Manager.

All of our food is hand made by our on site chefs, to order. It's something we pride ourselves upon, but this can mean that on rare occasion they fall victim to being human and mistakes can sometimes (though not often!) get made. In these instances we're always happy to hear from our customers, it's imperative we pass this feedback on to our chefs, and more importantly to make sure you're happy!

I really hope you made contact with us at the time so that we could get this resolved, I would always recommend contacting any company directly if you have an issue with something you've received - it's the best way to fix things!

Have a wonderful week!

Kind regards,

Beth

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★☆☆☆☆

“cheese hamper gift”

Written on: 21/04/2020

This was a birthday gift and it was disappointing. The chutney leaked, small amount of cheese and the date puddings had dismal instructions which ended up with melted lids! Waste of money… Read Full Review

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Bethff's Comment

Written on: 01/03/2022

Hi there,

Beth here, the Forman & Field Manager. I'm so sorry to see you had a bad experience with us, I really hope you made contact with our Customer Service team to resolve it, it's always the best way and we're always happy to hear from you!

Have a great week!

Kind regards,

Beth

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★☆☆☆☆

“Stuffed ballotine goose”

Written on: 22/02/2020

We had placed a large order for Christmas 2019. One of the products was the ballotine of stuffed goose to feed 14/16. DON'T order it if you don't want to eat pork stuffing. There is precious little goose and was so embarrassed feeding our friends pork and apple stuffing, we had basically paid £130 for a roll of stuffing. I have sent numerous emails and quite expected a refund particularly as we had placed a very large order but after 5 emails I was offered £65 off my next order! I will NOT… Read Full Review

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★★☆☆☆

“Disappointing food for the price”

Written on: 29/12/2019 by mickathy (2 reviews written)

I ordered smoked salmon paupiettes and game roulade for my Christmas lunch. The photo of the paupiette showed it stuffed with chunks of lobster and crab. Mine had nothing but pink mush inside. Similarly, the game roulade with orange and thyme stuffing was 95% stuffing and a tiny amount of game in the middle. Very poor for the price! I think they are trading on their name, not their reputation… Read Full Review

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★★★★★

“Food Glorious Food”

Written on: 17/06/2019 by schragmus (1 review written)

Ive always thought that fabulous food can only come from a good home kitchen or a fine restaurant. I've often looked down my nose at the thought of having prepared food delivered. Never will I do that again. I've now had four or five deliveries from Forman and Field and have never been disappointed. In fact, I think my wife may be tiring of hearing me proclaim "This is the best Beef Wellington/Smoked Salmon/Pate (and that's only so far) that I've ever tasted." Ever order has arrived… Read Full Review

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★☆☆☆☆

“Ruined my Christmas ”

Written on: 02/02/2019 by GCook72 (1 review written)

I made my Christmas order in October 2018. It never showed up. No explanation from Customer Services except “be confident, it’s coming”. Then they went home for Christmas. I complained to a man on his Twitter account. He wrote that they had “lost” my order. Now I’ve read the reviews of F&F on Google Review and Facebook I realise that they have been messing up delivery logistics for years and there are a lot of unhappy customers. It’s a shame, most of the products are good, but… Read Full Review

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★☆☆☆☆

“Absolutely useless ”

Written on: 07/01/2019 by Ronjules1 (1 review written)

I paid extra to have a London smoked salmon delivered to my sister in law, it was ordered on 11/11/18 and should have been delivered on the 22/11/18. I rang my sister-in-law to asked if the salmon had arrived to be told it had not. Emailed Forman & Fields and got a feeble text off Mr Field saying some orders had gone astray,and I would get my money back,not good enough. And after reading other reviews realise this is not unusual.This is no way to run a company they have no excuse for poor… Read Full Review

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Gcook72's Response to Ronjules1's Review

Written on: 04/02/2019

Too right . Please put a review on Google reviews and F&Fs Facebook page. They shouldn't be allowed to get away with this.

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★★★☆☆

“If you get what you ordered: great!”

Written on: 02/04/2013 by hayterlloyds (1 review written)

An order for over £500 placed in good time for delivery on 27/12/12, obviously fell by the wayside in the pre-Christmas rush. Products were substituted (London cure for gin & tonic salmon, two of the four cheeses), one packet of cep covered wild salmon fillet had this on the label, but the cellophane seal had been removed and the contents, which had leaked, seem to have been black cod in miso sauce. The three 1kg fillets of beef were delivered frozen, and in Forman & Son's supplier's packaging… Read Full Review

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★☆☆☆☆

“This site offers fantastic food but quite expensively...”

Written on: 24/12/2010

This site offers fantastic food but quite expensively priced. You don't mind that if the service and other aspects all meet the same standard but, at busy times, such as now (Christmas) they struggle. The website has major problems particularly in recognising you even when you have set yourself up as a registered user. Contacting Forman & Field either by email or telephone is difficult in that they do not answer their phones promptly, if at all, and emails do not also get a response… Read Full Review

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★☆☆☆☆

“i ORDERED A hAMPER TO BE SENT TO A FRIEND ON 19TH...”

Written on: 29/12/2009

i ORDERED A hAMPER TO BE SENT TO A FRIEND ON 19TH dECEMBER ON wEDNESDAY WHEN IT HAD NOT BEEN DELIVERED i TRIED TO PHONE YOUR COMPANY i GOT THE DISEMBODIED VOICE TELLING ME YOU WERE BUSY THEN WE ARE CLOSED NOW. i TRIED TO PHONE TODAY TO SEE WHEN THE 'CHRISTMAS' HAMPER WAS LIKELY TO BE DELIVED BUT AGAIN GO THE SOORY WE ARE BUSY THEN TO ADD INSULT TO THE LACK OF SERVICE I GET A LETTER IN THE POST WISHING ME A HAPPY NEW YEAR AND ASKING ME IF I WANT TO ORDER FOR BURNS NIGH. nO I DO NOT. I… Read Full Review

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★★★★☆

“All of the other food that we had from Forman and...”

Written on: 28/12/2008 by morwendon (1 review written)

All of the other food that we had from Forman and Field was to die for, but more than that i thought that the service that we had from forman and field was first class from ordering to the food being delivered. I will most certainly be ordering from them again, and would not hesitate in recommending them to friends and family… Read Full Review

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☆☆☆☆☆

“Shocking service, would never recommend this supplier...”

Written on: 11/01/2008 by Kathleen Knights (1 review written)

Shocking service, would never recommend this supplier to anyone… Read Full Review

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★★★★★

“Forman & Field has every type of food you can imagine...”

Written on: 24/08/2004 by mstainthorpe (1 review written)

Forman & Field has every type of food you can imagine from wild smoked scottish salmon and fresh fish to handmade gourmet pies and quiches, game and poultry, meats and delicious cakes and puddings. It is all from small British producers and can be ordered secure online for delviery throughout the UK. It is fine food so can be more costly than the supermarkets but the quality is far better… Read Full Review

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