Manchester Airport Reviews

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★★☆☆☆
1.7 / 5
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Manchester Airport
Manchester Airport

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Latest Reviews

★☆☆☆☆

“What a disgrace !!!”

Written on: 27/09/2019

Where to begin about T1 at Manchester.Even before the Thomas Cook saga,we left on Monday 16/9/2019 and from check-in to security took from 4.10 am until 5.30 am, got onto plane with 15 mins to spare.Questioning at that point whether holidays abroad were really worth the hassle.What a contrast at Palma,Mallorca both on arrival and on return on 26/9/2019 even as mentioned earlier the problems with TC.Airport was spotless if not gleaming, efficient and even if a delay was to be expected what… Read Full Review

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★☆☆☆☆

“BEWARE ”

Written on: 15/09/2019 by Jules7781 (1 review written)

I flew from Manchester airport on 09/09/19 with my partner to the Dominican Republic as it was a direct flight. We prepaid for extra baggage allowance but I was charged an extra £85 for excess baggage as the case was a couple of kgs overweight. I did not have a credit card so my partner paid on his card and the suitcase went on his ticket and I took his baggage on my ticket. We arrived in Punta Cana after a 9 hour flight but the bag we paid extra for did not. It was reported to a… Read Full Review

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★☆☆☆☆

“Avoid if possible”

Written on: 11/07/2019 by Fordqe1970 (1 review written)

Having traveled extensively, from using airports described as being mature, well furbished to basic third world through to airports in conflict zones, I can honestly say that Manchester Airport is the worst airport that I have traveled through in the past forty years. The airport is untidy, dirty, and its only purpose appears to make money from its customers in any fashion possible – from drop off charges, inadequate parking facilities and excessive charging, though to baggage trolley… Read Full Review

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★☆☆☆☆

“Another Horrific Experience!”

Written on: 11/05/2019 by Whitakersh283 (1 review written)

Picked up a friend from T1 last Tuesday. £4.0 is extortionate to park the car in an undersized car park which is so crammed and with bays so narrow you have to pull the car out to load up and get the passengers in. I know T1 will eventually be demolished but the place is a dump and MAG simply don't care. They say the drop off and pick up charges will be dropped post construction of the new terminal; Really!! 28 million passengers with a approx 30% being dropped off and picked up at £7.00 in… Read Full Review

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★☆☆☆☆

“What customer care”

Written on: 19/04/2019 by stantheman44 (2 reviews written)

I am handicapped. Who cares, Manchester Airport don't. I had booked wheelchair assistance but, there was no one available to push it. So my wife pushed the chair, bags and all. Security was a frightening joke. I was left 'Parked' by the body scanner, whilst the tray with all my personnel belongings/valuables went on there way without me. I decided to say 'Sod It' and went in pursuit of my valuables. No one stopped me. My valuables were in the tray at the end of the roller belt where anyone… Read Full Review

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★☆☆☆☆

“dropping off t1 level 5”

Written on: 24/09/2018 by airbrush77 (1 review written)

Dropped wife and friends at t1 24/09/18 0525 waited t0 get to payment barrier till 0545 cars backed up in drop off point blaring horns and fumes I worked at the airport for a airline for 28 years and was proud of the airp0rt this system stinks and this was 0530 am only saving grace when got to barrier staff waving cars past without payment… Read Full Review

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★☆☆☆☆

“Custome/security”

Written on: 24/07/2018 by 341Gilliam (1 review written)

In common with many others the main problem is the time it takes to get on or off your flight and out of the airport. The security/customs process is simply woeful nine times out of ten. Whatever technology has been brought in for digital passports simply doesn't work for a lot of people and there is usually severe understaffing with regard to the security lanes. As a consequence it's not uncommon to take 45 minutes or more queuing to get through. The staff seem to have become inured to… Read Full Review

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★★★☆☆

“T3”

Written on: 25/06/2017 by ykWentworth262 (1 review written)

T3 security gets a very bad write up generally which generally is right the cleanness of the place leaves much to be desired with some rubbish being in same place for weeks even months showing a lack of management, shops are poor with little choice and there is not many places to sit down and the paintwork is extremely grubby. Though security at times leaves lot to be desired with some staff being extremely rude and unhelpful at times there are some very nice and courteous staff around who… Read Full Review

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★☆☆☆☆

“Rude staff, very run down and dirty”

Written on: 16/04/2017 by Bellfe79 (1 review written)

Flew threw this airport multiple times in the last few months and every time have the exact same luggage and contents. Rule for security change every time. Every week security staff seem to go out of their way to be exceptionally rude… Read Full Review

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Stardust202's Comment

Written on: 21/04/2017

In absolute agreement. Unacceptable.

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★☆☆☆☆

“Security hell”

Written on: 13/02/2017 by Deirdra (1 review written)

Myself and my son arrived over 2 hours before our internal flight was due to depart. First hurdle was trying to find out which terminal we would be flying from, asked passer by. 2nd hurdle was trying to locate Flybe desks, asked passer by. Third hurdle, trying to online check in, asked Flybe representative who informs of the three machines only one was working, no out of order signs and several frustrated passengers attempting repeatedly to obtain their boarding passes whilst being observed by… Read Full Review

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★☆☆☆☆

“Customers or cattle?”

Written on: 10/02/2017 by Jocelyn97 (1 review written)

Going out to Innsbruck there was supposedly extra security which at 6.00am took 1.5 hours of queuing. It took so long because they failed to man it and were using the time of thousands of passengers instead. On the return, we entered the customs hall and were directed by an airport employee to use only the biometric re entry procedure. when I said no, he lied and said no customs officer was available at the manned desks. After saying I would wait, he immediately opened a lane and I walked to… Read Full Review

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★★★★☆

“Customs at manchester”

Written on: 04/09/2016 by Frankiejo (1 review written)

I was very pleased to see how customs have made security tight. However I'm not pleased with the way people are treated going through customs. The security people are down right rude and ignorant. I fully appreciate how strict they have to be. But the way you are spoken to is absolutely disgraceful. Surely they can be nice to people..it doesn't cost anything. We're not all criminals. Thsey need training on manners and politeness. My sister and myself were disgusted the way we treat, there is… Read Full Review

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Ginz57's Response to Frankiejo's Review

Written on: 25/06/2017

Hi with working at Manchester Airport the other side of the cin is that we are abused daily by customers who are rude and aggressive they blame the staff for them arriving late and for them leaving liquids in their bags. Passengers are asked before they enter security to remove all liquids out of bags, there are very big signs to inform them what to remove including liquids and electrical items, we have staff who prep passengers informing them to remove this items by the tray loading there are 9 feet signs and videos and also the tray loaders ask all passengers to remove same items but passengers are still surprised when their bags are rejected and then we have an argument with them over whether shampoo is a liquid and when 500ml is above the limit. Passengers treat us like something they have stepped on and we are suppose to soak it up. Then when we dare to answer back they threaten to report us and complain. Passengers need to treat us with respect . We are there for there safety we are tired with being told they don't do this in Heathrow or Germany or wherever.

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★☆☆☆☆

“Security Hell ”

Written on: 27/07/2016

Security Hell I am like the vast majority of people fully aware of the needs of security particularly in the current climate. I have been flying from Manchester Airport since the early 1980's and back then going to the airport was a joy, you were treated well and you felt really valued as a customer. Security check in was done with dignity and very quickly too. How times have changed but for the worse - now you feel no better than cattle. I have for the last 5 years been stopped at the… Read Full Review

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★☆☆☆☆

“Manchester Airport Terminal 3 is always understaffed,...”

Written on: 01/07/2016 by AidenPutnam181 (1 review written)

Manchester Airport Terminal 3 is always understaffed, there are always queues for security and it's appearance is scruffy. I rate it as the worst terminal in any airport in UK, I wish Aer Lingus would move to Terminal 1 so that I never have to use T3 again… Read Full Review

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★★★★★

“friendly a bb d gelpfull”

Written on: 30/06/2016 by DamarisCrabtree (1 review written)

Flying from terminal 1. Check in desk (Thomas cook) chatty and friendly. The hand baggage staff also chatty and friendly. I think a good way to assess an individual is to engage them in conversation. Good customer service and security in one… Read Full Review

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★★☆☆☆

“Bad staff attitudes still far too evident”

Written on: 17/06/2016 by Bellieboy (2 reviews written)

Manchester airport still falls short of the standards of many international airports both at home and abroad. Too many of the staff have a peculiar offhand attitude towards members of the public. All airport employees interfacing with the public should be courteous and helpful but for some at Manchester it seems putting on a uniform brings with it a right to be demeaning, rude and obtuse. By contrast the employees in retail and catering (many with foreign accents) are obliging and polite. My… Read Full Review

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★☆☆☆☆

“dispicable, dispicable, dispicable”

Written on: 16/06/2016 by ipTennant246 (1 review written)

this cannot be an international airport no way. poor customer service, poor airport security staff,cocky and aggressive with no public service standards should be shut down those who do not respect others. learn some respect.treat people with dignity not rudely. would you do that in front of your mother who bought you into this world? poor passenger check in service always rushed and make you take things out favour who they wish. no wonder reading the reviews people are fed up of the distress… Read Full Review

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★★★☆☆

“Security queques ”

Written on: 01/05/2016 by Honeycharlie1 (3 reviews written)

I have travelled many times at the airport , this time from Terminal 1 where they have very large signs to advise passengers to be prepared to put clothing , belts , iPads etc in the bins , I can tell you now the majority of travellers take no notice and start to take everything out when they get to the security bins , the amount of time taken is the reason for the build up in queques and causes a lot of frustration , I see it all the time nobody prepares for the security required , I would… Read Full Review

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★★★☆☆

“Security queques ”

Written on: 01/05/2016 by Honeycharlie1 (3 reviews written)

I have travelled many times at the airport , this time from Terminal 1 where they have very large signs to advise passengers to be prepared to put clothing , belts , iPads etc in the bins , I can tell you now the majority of travellers take no notice and start to take everything out when they get to the security bins , the amount of time taken is the reason for the build up in queques and causes a lot of frustration , I see it all the time nobody prepares for the security required , I would… Read Full Review

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★☆☆☆☆

“Avoid at all cost -Terrible”

Written on: 13/04/2016 by MikeMurphy-Alt (1 review written)

Rude staff, hopeless security, terrible signs, the worst airport I've used in years. They were hand checking roughly 75% of the bags through security, security is important but as a very regular traveler I've never seen anything like it. The last time through Manchester for me… Read Full Review

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