Dubai International Airport Reviews

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Dubai International Airport
Dubai International Airport

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Latest Reviews

★☆☆☆☆

“ABRUPT AIRPORT SECURITY”

Written on: 27/07/2016 by Mike048 (19 reviews written)

I had a tax bicycle spanner and a crimping. tool/wire stripper confiscated. I didn’t agree with that as they where not scissors and asked to speak to the manager who came abruptly shouting loudly and threw them in the bin and said this was not respect and got louder and louder shouting, then he lead me to the desk and threatened me he could make trouble for me and don’t care even if got diplomatic and got me to apologize to women who couldn’t explain herself why not allowed!!.Then he made… Read Full Review

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★☆☆☆☆

“worst airport ”

Written on: 03/06/2016 by Kendrickv424 (1 review written)

very bad hospitality not good ole big enough nothing else heathrow airport is much better the staff is unfriendly and rude i asked for the free services they told me to walk… Read Full Review

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★☆☆☆☆

“Rude and horrible staff. ”

Written on: 08/12/2015 by AlanWatson121 (1 review written)

Dubai airport is the worst, the staff are just nasty, rude and have faces like vomit when they see us westerners. They go out of their way to make you feel like a dog. I will never wish to go transit there again. I will never fly Qantas again. … Read Full Review

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★★★☆☆

“Wheelchair Service Cattle Class”

Written on: 22/10/2014 by Pgrahampugh (1 review written)

We went via Dubai from Birmingham to Bangkok and the same route return 16th October. You are collected from the plane OK, you are then taken to wheelchair Lounge very nice place and parked on a seat furthest from Toilets and Reception without wheelchair, sit for 10 mins and asked to move by the reception you have to walk (not nice), you then wait a further 18 mins and worry, because your flight leaves in 15 mins, they then take you down a lift to awaiting buggy (still walking no wheelchair) you… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 18/08/2014

It took Emirates SIX months to reply to an incident report we personally lodged with their local office concerning the atrocious service at Dubai International Airport. 6 MONTHS!! The reply from their so-called Customer Affairs was a joke!! The incident report relates to a return trip we recently made from South Africa to the UK. We had requested wheel-chair assistance for my husband who has problems with his right leg – he has a degenerative condition in the ankle joint and had recently… Read Full Review

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★☆☆☆☆

“Racist expat employee at check in counter”

Written on: 11/07/2014

Was waiting at checkin counter excited about my trip. Was heading towards philippines and everyone was passing smoothly. When i arrived and handed in my lebanese passport, the lady started to investigate me and asked for details the philippine embassy didnt ask such as hotel bookings and tickets. Upon providing them she was still unhappy and called her manager. I felt like i was on an episode of border security. I know for a fact that this is not the job of the lady at the check in counter… Read Full Review

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★☆☆☆☆

“Arrogant, uncivilised staff ! HORRIBLE EXPERIENCE”

Written on: 27/04/2014

04:30 am Thursday morning, we arrived at Dubai international airport. From the moment you check in to the time that you board your flight you will get dealt with by arrogant staff members that wont even look at your face and if they do it will be as though you are just some dirty creature that doesnt belong on planet earth. All staff members address you by shouting "OI" or "EY YOU". Anyway moving on, our flight connecting flight to istanbul was delayed and then canceled. There were no staff… Read Full Review

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★☆☆☆☆

“Worst experience of my life!!!”

Written on: 23/04/2014 by Judithf344 (1 review written)

OMG, I don't know where to begin. My husband and I were travelling back to Australia and at the departure immigration we were being assisted by an female officer. We were standing at her counter for a good 10min before I heard finale call by our airline and I said to her oh excuse me is there a problem because the plane is about to leave. No answer, so I repeat and she looked at me as if I was the dirtiest thang to walk on this earth. So I said to her excuse me are you able to get Airport… Read Full Review

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★☆☆☆☆

“Bunch of rascals & idiots on immigration desks”

Written on: 23/03/2014 by esPreston208 (1 review written)

I am frequent traveller and have visited almost 70% of the countries in the world. However, I travelled to Dubai on a business trip for the first time in my life.I was excited to explore business opportunities in connection with expo-2020. Thanks to a lazy and a racist idiot, whose uncivilized behaviour, in not attending me at the first place and then yelling at me to look into the camera, spared me from dealing with bunch of ignorant and an arrogant nation on the face of earth. I would never… Read Full Review

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Mummylicious2014's Comment

Written on: 23/04/2014

OMG...my experience is way more horrible. I wish I read your review I would have Neva went there. Should of spent my money else where. Read my review

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★★☆☆☆

“Racist passport control staff”

Written on: 06/02/2014

Ive been travelling to Dubai quite frequently for work relared matters. Everytime i try to get a visa on arrival they keep pestering me with various question , which i perfectly understand is part of their job. The funny thing is just because i have an Indian passport, they star talking to me in hindi, which unfortunately I do not understand, being brought up outside India. When I politely reply back that i do not speak Hindi, they start getting annoyed and start making fun of me . Is this the… Read Full Review

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Mummylicious2014's Comment

Written on: 23/04/2014

No, that's terrible. But honestly wish my experience was even half pleasant as your experience. Read my post.

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★☆☆☆☆

“Racist Staff at Dubai Airport”

Written on: 10/10/2013 by DubaiAirportStinks (1 review written)

I was transiting the Dubai airport with a white friend and I was singled out for security scan. During the scan the staff threw away my toiletries saying they are not allowed as per rules. Remember these are same items the GAA allows to be carried legally and I was allowed these items at the Atlanta airport. The staff is a bunch of racists and people still think this airport is one of the best in the world. It is a airport run by a bunch of racists and that is it. … Read Full Review

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★☆☆☆☆

“Arrogant and lazy”

Written on: 26/07/2013

Stopped over in Dubai 3 times in the past year. The arrogance and laziness of the passport control on arrival is second to non. Long queues, supervising staff wandering in front of tired passengers doing nothing to speed up the process while pass port check is undertaken without a word spoken; only hand gestures used. You can be ignored for extended periods while staff congregate and discuss the weather or some other unrelated issue. Allow an hour or more on most occasions. When the oil runs… Read Full Review

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★★★☆☆

“Completely BUDGET!”

Written on: 13/06/2013

I went to this hotel because my flight was early in the morning and it was located right opposite the airport. Yes it did save me plenty of sleeping time as i had children otherwise in all honesty Dubai is tiny, theres no traffic and getting to the airport is the easiest thing in the world over there, therefor this was an experience never to be repeated. ANYHOW, I booked for the persons within my family, who were 5 ( 2 adults and 3 children), I got a 1 room (so called family room), with 1… Read Full Review

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★☆☆☆☆

“LOST A GOLD COIN IN MY PURSER AFTER SCANNING”

Written on: 01/05/2013

ON MY WAY BACK HOME I THOUGHT I BOUGHT GOLD COINS. I THOUGHT IT WOULD BE SAFE IF I PUT IT INSIDE MY PURSE. AND I HAVE A LOT OF FAITH OF THE AIRPORT AUTHORITY WHO SCAN OUR VALUED THINGS BUT IT WAS A BIG HORROR AFTER SCANNING THAT ALL THE COINS I WRAPPED IT IN THE NEWSPAPER WAS GONE. I DID NOT CHECK MY PURSE IN THE AIRPORT BECAUSE I WAS ON A HURRY BECAUSE THERE IS A TERRIBLE LINE IN THE IMMIGRATION. I JUST FOUND OUT WHEN I LANDED IN MY HOMELAND THAT THE COINS ARE MISSING. MY WIFE TRIED TO CALL… Read Full Review

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★☆☆☆☆

“zero customer service at dubai airport”

Written on: 26/03/2013 by backteeth (1 review written)

in transit right now. missed my connection after emirates flight out of london was delayed. i asked the cabin crew what i shd do re my onward connex she advised there would be groundstaff waiting to help. there were... only the first THREE emirates reps directed me to the wrong points. there is NO INFORMATION - not emirates or dnata at any point along the way from gate G to gate C. it is almost a 30 minute walk. i eventually got to the transfer desk - thanks to helpful directions from a… Read Full Review

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★☆☆☆☆

“Dubai T3 - Is it International Airport?”

Written on: 01/03/2013

Very slow immigration process. Racist behavior. Have to wait 2 hours even during off peak season. Same que for residence and visit visa holders who require Eye scan and FP registration… Read Full Review

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Halumi's Comment

Written on: 28/03/2013

completely agree with above reviewer. Some of the immigration staff can barely speak english. Serious religious and racial discrimination. If you are pakistani or from saudi arabia no eye scan. If you are indian hindu eye scan is a must plus special treatment.

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Twtafrica's Comment

Written on: 02/04/2013

I total agree ..i think they should have separate resident from visit visas

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★☆☆☆☆

“they dont even bother give their own planes a gate, if...”

Written on: 27/11/2012

they dont even bother give their own planes a gate, if the arriving passengers aren't to their taste. the place is not clean and they are really rude about it. and there aren't enough bathrooms. the net is not so good it doesn't always connect. and dont get me started on HOW RUDE THEY ARE... i went with my bag through Tokyo security, turkey, Italy, and Iran, and only emirate made me show them my PEN, and my notebook. they even tried to read it, oh and i am a 20 something GIRL. this place sucks… Read Full Review

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★★☆☆☆

“SECURITY STAFFAT DXB - "RACISTS" !!!”

Written on: 17/10/2012

I have been to the dubai international airport almost 8 times so far ...and evry time i hav had bad experiences with the security staff ...at terminal 3 .. they are big time racists ...they treat indians like filth and americans n britishers like "king and queen"...they disrespect u ... instead of adressing u by using " miss /mam/or mr/sir" ...they say " ey ..." or " ya hindi " ... now what kind of a behaviour is this..? this makes us not2 travel via dubai anymore .. kindly take neccesary… Read Full Review

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★☆☆☆☆

“Terrible staff, lousy airport!”

Written on: 23/08/2012 by pepe12345 (1 review written)

The staff in dubai airport are a bunch of racist lunatics!! I've been to dubai international airport 6 times this year, and all in all, it is a terrible airport! The filipino passport control lady (in front of gate), starts asking about my old expired visas and what I did for a living! ?!?!? Why on earth would that bi**h need to know about my personal life?!?! I asked the bi**h if I could see her supervisor, and she rudely exclaimed that she herself was the supervisor! haha right? If they… Read Full Review

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Wilfredk's Response to pepe12345's Review

Written on: 16/03/2013

Dubai International
I used emirates flight and arrived in DXB terminal three that has a rail line in the basement to ride to immigration
or to terminal 1.
Staff wearing blue t.shirt (i can help" on top do not even know how to direct passangers arriving...only tell
them to que at nearby counter if one is has connection flight.Waited for 10 minutes then advised accordingly
by counter staff to take lift and go to A6 gate and take bus to terminal 2 since i was connecting with another
airline not emirates.Direction signs are confusing and one walk forwad ,left ,right ,back circles until i found
it....was reluctant to ask ladies wearing the blue t-shirts since will mess and waste time as many do not
grasp quickly what one wants.
Staff at terminal A6 is polite and explains that even after i go to terminal 1 i should do transfer of my
luggage and get boarding pass at Transfer desk "C".Took bus and arrived and was checked by security and
allowed to enter duty free in short time.
At around 3hours to departure of my connecting flight i walked to transfer desk "C' that is upstair and got my
boarding pass within 5minutes and luggage transfered.
I had to pass thru the security scanner few steps near Terminal 1 Transfer desk "C" before going back to
duty free/departure gates.When was collecting my handbag and shoes on the side of scanner a lady manning
snanner screen shouted "YOU GIVE ME YOUR BOARDING PASS ...she repeated twice.I gave and i asked why
she took my boarding pass and recorded on a book , is there any problem?She looked me angrialy without
responding until i asked one man standing behind them "plz explain whay she requested for boarding pass
and entered name etc on a book"...Man response was ... it is not only you, see there are also other names
recorded before......i left since this was not proper answer and ..was worried the ladies who seem not
fluent in English can incriminate a person for wrong things due to hatred or racism.......arrogant securitie
personnel from poor nations is norm in this airport....

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★★☆☆☆

“Passport Control officers are Arrogant and Discriminate”

Written on: 06/01/2012

Use Airport every other month due to connections of flights to other destinations.Arrived tired at 2am and qued for eye scan and was impolitely told to go to another Que for passport stamping..took me close to two hours to do this.The Arab in passport control desk quickly asked something and before i answered was refereed to room #2 and wrote in Arabic a note on my visa.I walked quickly towards room #2 and found dxb passport outside and told them i have been sent there.They were polite as… Read Full Review

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