Belfast International Airport Reviews

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Belfast International Airport
★★★☆☆
2.8
55.0% of users recommend this
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Latest Reviews

“Terrible, no place to sit, horrible security staff”

★☆☆☆☆

written by KMorgan99 on 29/09/2015

After passing through the shoutiest security staff in any airport I have ever encountered, I get past the hell that is security to find they have removed a whole seciton of seats next to Terminal 18, and ther ewas no-where to stand. People were just sitting on the floor and standing, a horrific way to spend your time at an airport. They have extended the cafe area so that they are trying to force you to pay for a drink jus tto sit down. Shocking. I am furious and want to avoid this airport whenever I can in future as this is an appauling way to treat your customers.

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“Recent experiences very disappointing!....”

★★☆☆☆

written by on 24/03/2013

Belfast international use to be a lovely airport travel experience but i have recently traveled there 5 times last year and had a terrible experience both times all because of there security staff. The airport itself is okay but has changed and seems a bit smaller that it use to be. The security system how ever is appalling found it to be a horrible experience. Airport security is suppose to be a hassle free experience but my experiences recently of security here has been rubbish. the staff make you self conscious and the way they stand about chatting to each other laughing and starring around at passengers you can only imagine what you would feel like. Ive found myself losing my temper at how poor the professionalism is at the security area and i have complained to the security department and received a 2 page word document just waffling on about certain security members and how long they have worked there and how much praise they get, basically kissing there backsides. They did say they would upgrade customer service training packs but in all honesty from someone who works in the travel and tourism industry in customer service they need a training course rather than a pack. very disappointed with my recent experiences at international and have now started to fly into Belfast city which is a more pleasant experience. Needs improving big time!

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Civilaviation1980's Comment

Written on: 20/08/2013

Fully agree with this security staff and management
Are a appalling at best and over the top with their powers
Have been through alot of airports And security here is
The worst I have ever seen I have seen them make fathers drink
Breast milk baby's being searched Disabled pensioners
Searched embarrassingly in front of people they have a unique
Quality of making people so angry

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“disabled”

★★★☆☆

written by on 01/03/2013

the boarding for wheel chair users is the worst i have ever seen .they get pushed through the wind and rain uncovered in all weather .down long cold corridor swhich are disgraceful and cheerless .up and down lifts by the time they get to the main building they are really cold and miserable . happy landing .i dont think so

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“Avoid if you can”

★☆☆☆☆

written by Fionnualagriffiths on 23/09/2012

BFS has gone from being a reasonable airport to a form of torture. Queues so long you need to leave extra time, inadequate and uncomfortable seating, unreasonable and unhelpful security personnel, and they want to squeeze every penny out of you! An experience which can ruin a holiday so avoid if you can.

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“Belfast international airport is a large airport a bit...”

★★★★☆

written by camperdown9 on 05/07/2009

Belfast international airport is a large airport a bit out of Belfast. The terminal building has been upgraded many times over the past few years. The size of the building makes it never really feel busy. Parking is easy and close to the terminal and there are lots of cities in the UK, Europe and a few in North America served. There are however few shops.

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“I travelled to Belfast International airport from...”

★★★★☆

written by on 05/09/2008

I travelled to Belfast International airport from Gatwick at the beginning of September 2008 and my opinion of the airport is really quite good.

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“Belfast International airport Is ok because it is...”

★★★☆☆

written by on 01/07/2008

Belfast International airport Is ok because it is clean it has fast moving security and has good flights. The airport does need more shops!

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“Airport should be putting pressure on Government for...”

★☆☆☆☆

written by on 18/03/2008

Airport should be putting pressure on Government for rail loop.
It is very hard to complain at the Airport .... is this to suppress the level of dissatisfaction with your service?
Why does the Pre-Booking cost so much less that Turn up and Pay and why can't you prebook on the day of your travel?

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“It is a great airport! I passed threw for the day and...”

★★★★★

written by phil22 on 03/10/2006

It is a great airport! I passed threw for the day and I enjoyed it. It was really good, and I would go back through again. There are not a lot of shops or places to eat, but it is quite clean, and also very easy.

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“After a whirlwind trip of Dublin and Belfast it was...”

★★★☆☆

written by Clair on 13/06/2006

After a whirlwind trip of Dublin and Belfast it was time to fly home from Belfast International. After using this airport for many years I do know what to expect, but after having such a good experience in other airports it's clear to see how poor this airport is on a scale to others.

On entering the airport (via car) you have to park your car in an uncovered car park in all weathers (Liverpool is the only other I know where the car park is not covered) and walk across. Once in, you can see how dated the airport is, as you are greeted with security/police doing random searches. When past the foyer you enter the vast check-in hall where staff are only too pleased to help.
Then you go through to the first departure lounge where you can sit with family and have drinks before being told your flight is cancelled or boarding. After you have said goodbye to loved ones and you walk through the security, there is a range of shops which are of good quality, and they are just the right size to browse before making that flight. That is however if your flight has not been cancelled and it is after 10pm. In my experience, on June 12th when my BMI Baby flight was cancelled, the staff were not as friendly as they should have been. This was evident when I was threatened with security when I tried to lay my three year old daughter and six year old son on an empty sofa after 11pm. Apparently, this sitting area was closed and not to be used, not even for children who have been delayed such a long time and who have school the following morning. It would probably be easier to explain this rather than come shouting across an empty hall with even emptier threats, or at least that is what the duty manager said when a complaint was made.

Despite this experience, the airport is of a below average standard, but this could be improved with a face lift and some money invested. The airport is always of a clean standard, and as for airport prices go, they are slightly better than most, but that's just because us locals will not accept the prices too high, as we are just not as cosmopolitan as the rest of the world.

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“Belfast International Airport has a large and clean...”

★★★★★

written by steveoldwood on 03/06/2006

Belfast International Airport has a large and clean check-in area, and even when it is busy it is still stress free. The airport seems very well planned out, as it is very easy to find your way around. The terminal has recently had a major face lift, and Starbucks etc can be found here now.

There is an extensive range of domestic destinations, a good range of European destinations, and transatlantic destinations such as New York served by Continental and Vancouver and Toronto by Zoom. Picking up the luggage after the flight was so fast, and there is a bus every 10 minutes to Belfast city centre.

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Daneee69's Response to steveoldwood's Review

Written on: 05/06/2006

Is this the airport that's been re-named after ol Georgie Best?

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Steveoldwood's Response to steveoldwood's Review

Written on: 05/06/2006

No, Belfast International airport has not been named after George Best, however Belfast City airport (a smaller airport in Belfast with only domestic flights) has been named George Best Belfast City Airport.

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