Birmingham International Airport Reviews

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Birmingham International Airport

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Latest Reviews

★☆☆☆☆

“Nobody knew what to do!”

Written on: 07/03/2020 by dxHunt263 (1 review written)

6th March 2020 Not Verified | Staff training needed in fire procedures. Yesterday we arrived from Dubai and awaited the return of our cases. Whereas I accept that an Emirates flight has a lot of baggage to take off the plane we considered the wait far too long - around 30 minutes. I have never waited so long in an airport to collect our baggage. Whilst still waiting the fire alarm went off and nobody seemed to know what to do. There was no loud speaker announcement just someone shouting to… Read Full Review

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★★☆☆☆

“OK service BUT”

Written on: 09/07/2018 by Brayden157 (1 review written)

Recently travelled from Birmingham Airport to Faro; it was our first experience at Birmingham airport. Overall everything thing was good compared with Luton or Stanstead queues and transfer from carparks to the terminal. However, totally disappointment that in in Birmingham Airport there is no drinking water stations for customers to refill drinking water. Society is aware of the security implications of not taking liquids through airport security checks and those checks are fully supported but… Read Full Review

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★★★☆☆

“shambles”

Written on: 20/11/2017 by Sssb (2 reviews written)

we fly back in to Birmingham airport from fuerteventure on Saturday the hole expression was a utter shambles thanks to swiss port took 25 mins to get off the plane they had sent the plane to a walkway then said was not working then we had to what for them to get some steps .when we got to the baggage claim area the cases where jammed up on the belt .we had the same mess going out with cases broken and locks broken off . is about time this lot is sorted out… Read Full Review

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★★★☆☆

“Shambolic”

Written on: 14/09/2017 by DwayneOgden245 (1 review written)

I recently had the displeasure of using Birmingham Airport. The queues in passport control were horrendous and we had to wait for forty minutes to clear. The escalators were switched off to stop passengers shunting into each other. The Disney method of queuing reminds one of animals in cattle pens. You would think after this our cases would be ready for collection, no such luck, we had to wait a further 30 minutes for them to arrive. I think the problem lies in the rapid expansion of the… Read Full Review

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★☆☆☆☆

“Ashamed this is my local airport”

Written on: 08/08/2017 by larkweed (1 review written)

long queues on arrival at passports. That happens. Disabled toilet not working. No advice on alternatives. No staff providing info. No one cares. No one knows a manager I can talk to. Border control blame airport. Airport staff blame border control. Advised to raise toilet issues with the Home Office. Try wall phone. Every number is on Voicemail apart from emergency number which doesn't answer at all. Total absence of management. No one is interested or cares. A total embarrassment. Eventually… Read Full Review

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★★☆☆☆

“Birmingham airport Parking”

Written on: 14/07/2017 by Nola156 (1 review written)

Used Maple Manor Parking at Birmingham Airport recently. Arrived at about 0515 to find area used for car drop off was absolutely chaos. No empty bays to park car so after waiting 15 minutes just had to park car anywhere, and give key to staff otherwise would have been late for flight. Worst courtesy parking I have ever used. Nothing to like about it!… Read Full Review

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★★★★★

“Best Airport we've used in years”

Written on: 06/09/2016 by nuttynettie765 (1 review written)

We travel from a UK airport 2 - 3 times a year. We are a group of seven people who's ages range from 86 to 5 years. We usually travel from Gatwick and occasionally Cardiff, or Bristol. This is the first time we have used Birmingham for many years and I was REALLY impressed. We needed special assistance as the eldest member of our group has reduced mobility. Being able to pick up a wheelchair on arrival made it all so easy. We could navigate the site with ease before leaving her in the… Read Full Review

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★★★☆☆

“Unsatisfactory end to holiday”

Written on: 30/03/2015 by Sharmwolf (1 review written)

Returned from Sharm El Sheikh on Sunday 22nd March 2015 at 21.15. Finally disembarked at 21.50. The reason for the delay was the steps delivered to the plane were the wrong size so we had to wait for a replacement set which took 30 minutes. Not really what you want at that time of the evening following a 6 hour flight. I know of someone else who had the same issue last year. Get a grip Birmingham , you keep telling us want to expand. Just to be fair the outgoing bag drop , security checks… Read Full Review

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★☆☆☆☆

“£260 for 7 days parking”

Written on: 17/01/2015 by Franciscodelgadi (1 review written)

Shock and disgrace by the charges at parking 1 £260 yes pounds they taken my weeks wages should not be allow I will never park or recommend any of my clients not friends to use the airport parking a real Robbery… Read Full Review

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★★☆☆☆

“Baggsge Reclaim ”

Written on: 23/10/2014 by Pablof382 (1 review written)

arrived 6:55 Saturday morning from New York. reached the baggage reclaim conveyor belt where my companions luggage came off within 10 minutes. we waited a further 20 minutes before an announcement was made that no baggage would be coming off the New York flight they would be unloading the luggage from the Montego Bay flight which arrived after the New York flight. we then had to wait a further 25 minutes for the New York baggage to be unloaded. 55 minutes waiting for luggage when there… Read Full Review

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★☆☆☆☆

“Absurd level of security checks for a flight within...”

Written on: 27/08/2014 by Mkav (1 review written)

Flying to Munich last Thursday I had to go through the metal detector, ( I did not set it off) have a hand scanner search, go through a body scanner, have everything in my shoulder bag taken out and examined and various items swabbed including my sunglasses!!!!! Well BHX security, how many planes have been brought down by a pair of sunglasses? The only time the security 'youth' dropped his irritating smirk was when he picked up my iPhone charging cable and looked at it like it was a length of… Read Full Review

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★★☆☆☆

“Bad experience with security staff”

Written on: 17/08/2013 by number187 (1 review written)

Airport is ok overall for a regional but had a bad experience with one of the older female security staff who was exteremly ignorant, kept blankly ignoring me when I asked nearly ten times if I was required to remove my shoes for the check -- finally gave me some kind of smart answer in reply and continued to ignore me again. Really in this day and age this kind of service should not be allowed -- put me in a bad mood for rest of my trip. Hard enough travel with out dealing with people like… Read Full Review

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★★★★★

“Low paid over worked staff”

Written on: 21/10/2012

I fly from Birmingham regularly with my job. Some of the checking in and security staff now seem to recognise me and my name. Over the last few years I have noticed a lot of investment at the airport but all investment comes at a cost. The staffing levels have gone down, the ques longer and so are the staff faces. When asking why this is I have got to the bottom of it over the last 3 or 4 months. No pay rise in the last 3 years. Having to work up to 6 hours before being let off for breaks… Read Full Review

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★★★★★

“i went plane spotting at the airport, staff lead us to...”

Written on: 27/12/2010

i went plane spotting at the airport, staff lead us to the not very signposted viewing gallrey and exhibition, but there was plenty of facilites and it was entertaining. i saw:
5 flybe
4 thomson
2 or 3 easyjet
air france
emirates
ryanair
thomas cook and air lingus. a great day… Read Full Review

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★☆☆☆☆

“Yesterday I flew in to Birmingham from Palma. As we...”

Written on: 31/07/2010

Yesterday I flew in to Birmingham from Palma. As we neared the desks in UK Border Control, a member of airport staff closed off the direct route so that we had to go up and back two empty aisles rather than go straight to a control desk. She did this without any comment and declined to answer when I asked why she had cloed off the route, simply pointing the way to go. Her colleague smiled and said "Now you have a long walk." There were control desks empty, so when we had walked the prescribed… Read Full Review

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★★★★★

“Having flown mainly from Manchester Airport to the US...”

Written on: 03/05/2010 by Dazafly (1 review written)

Having flown mainly from Manchester Airport to the US in the past I was pleasantly surprised when I recently flew from Birmingham to New York Newark. What a good impression this airport gives. I parked the car in the Multi-story long stay. I arrived at Continental Airlines Check in. No queue at Business Class desk the staff were polite and friendly again only a short wait to go through security again staff were polite and friendly. I had some time to buy gifts for my family and friends in the… Read Full Review

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Britainboy's Response to Dazafly's Review

Written on: 07/05/2010

I think Birmingham airport is a bit shabby, well, it is when you mostly fly from East Midlands and Stansted which are are the best two by a clear mile, particually Stansted!

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★☆☆☆☆

“BHX is similar to most other regional airports I guess...”

Written on: 17/06/2009 by atsglo (1 review written)

BHX is similar to most other regional airports I guess but has bad points which mean I for one will try and chose elsewhere to fly from next time. I refuse to pay to be dropped off outside the door. OK to charge for say a weeks parking but even that at £50 is a joke but to have to pay when being collected, and if the flight or BHX delays you then that charge is higher for the waiting lift. Food outlets inside high priced and poor quality… Read Full Review

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★☆☆☆☆

“I have a very bad experience EVERY TIME i visit to...”

Written on: 23/04/2009 by meimei (1 review written)

I have a very bad experience EVERY TIME i visit to Birmingham International Airport. Not about the facilities but the staffs over there are not polite and didn't really give the proper manners to foreign people. My dad come to visiting here and obviously he can't said proper English, what they do is they always not giving thier patient to help him but keep on showing thier attitube to us eventhough we have been speak politely to them. I'm strongly disappointed to this airport since i have been… Read Full Review

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★★★☆☆

“I think Birmingham airport is ok, I don't think I...”

Written on: 23/10/2008 by Devildog (1 review written)

I think Birmingham airport is ok, I don't think I would recommend it but once you are through security the airport is fine. It's just getting there which is the biggest problem!… Read Full Review

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★★☆☆☆

“In my opinion Birmingham is an airport slightly below...”

Written on: 01/06/2008 by sammy wammy (1 review written)

In my opinion Birmingham is an airport slightly below average with more bad points than good points. I wouldn't bother recommending this airport to others because it is nothing special… Read Full Review

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