Liverpool John Lennon Airport Reviews

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Liverpool John Lennon Airport

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Latest Reviews

★☆☆☆☆

“1 pound to pass through please ”

Written on: 23/12/2019 by Mikemes (1 review written)

I am travelling a lot since I am not originally from UK. Always used Manchester or London for travelling but this time ticket prices limit my options to Liverpool John Lennon airport. Long story short i refused to give one pound to buy the mandatory plastic bag for my liquids because it is totally against my rights as a customer. If it’s mandatory why don’t you provide it then??? Of course as other people mentioned it the security was rude and totally unprofessional. The point when I was… Read Full Review

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★☆☆☆☆

“Aggressive and Hostile Security Staff - Called an A ...”

Written on: 14/06/2019 by freedom3 (1 review written)

I dread flying from this airport. It is a miserable and stressful experience. The airport itself is cold and usually empty of passengers which is a good thing in some ways. The word must be out. Sure enough the security staff on this trip we as usual bossy, aggressive and nasty people who seem to be on a power trip to vent off their feelings of powerlessness and inadequacy on the customers. They have no interpersonal skills and treat passengers like naughty school kids. The random full body… Read Full Review

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★☆☆☆☆

“One to avoid”

Written on: 07/10/2018 by ebCassidy268 (1 review written)

Not for the first I have experienced the unnecessarily aggressive and intrusive conduct of security staff at Liverpool airport. I thought it must be me. But then I looked and there are so many similarly negative reviews from others on the internet I begin to feel relieved that it isn't just me! To feel that way, though, is, of course, ridiculous. Wouldn't it be better if security staff at the airport did their work with a smile on their face and not a look of malevolent intent that translates… Read Full Review

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★☆☆☆☆

“avoid at all cost , ”

Written on: 15/07/2017 by JavonReid (1 review written)

As a well travelled customer. , with plenty of experience. I have to say. I was shocked. As to the shambles of an experience I. Had , never I had experianced such. Pathetic levels of service as to what is john Lennon airport , hold your head in shame , how do you expect to rub shoulders with Manchester , Leeds Doncaster, with a second. - third rate attitude to.your customers. , the people.who put money across your counters , you don't deserve to be in business , I am small change to your money… Read Full Review

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★☆☆☆☆

“Liverpool You Should be Ashamed of your Airport”

Written on: 08/05/2016 by Dayanarab438 (1 review written)

I'm sure John Lennon would want his name removed from this ghastly airport. I gave it one star because I wouldn't have been allowed to write this review without doing that, I've travelled a lot of the world for many years and this is simply the worst airport I've ever encountered. Dirty, severely neglected environment, grubby seats, the sort of building you might have expected of an airport behind the Iron Curtain - but, 30 years ago. No decent eateries or interesting shops. Talk about… Read Full Review

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★☆☆☆☆

“Worst airport I have used.”

Written on: 19/10/2015 by Dowd99 (1 review written)

My experience of Liverpool airport is one of total misery. On arrival I was greeted with a long slow moving queue for the check in desk. After an agonisingly long wait to check in I proceeded to security. Here things got worse with an even longer queue in a shabby poorly maintained hall with exposed pipes etc. hanging down. When I finally arrived at the security gate the security officer I could only describe as the ruddest most agressive person I have had the displeasure to encounter for a… Read Full Review

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★☆☆☆☆

“Rude is the most polite word I can use to describe...”

Written on: 28/09/2015 by AliviaShepherd (1 review written)

It appears that to be employed in security at this airport , it is a requirement to have an iq of less than 10 ,be rude , arrogant and generally happy to be as obstructive as possible… Read Full Review

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★☆☆☆☆

“Most unwelcome arrival back into ones own country.”

Written on: 25/06/2015 by sally397 (1 review written)

Arrived from EZY7254 Wednesday afternoon on June 24th, on leaving the aircraft all passengers had to wait OUTSIDE the terminal for 35 minutes before entering the passport control, no reason given, passengers from another flight were also having to wait outside prior to entering passport control. It wasn't raining, just as well as we would all have been drenched. My companion and I could see out luggage merrily moving along the carousel while we were left standing around without any… Read Full Review

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★☆☆☆☆

“XENOPHOBIC AND PIG IGNORANT”

Written on: 27/05/2015 by DOCDOC58 (1 review written)

yesterday my family including two small children and a man who is registered blind had the misfortune to have to use john lennon airport, they had been on a short break to blackpool and had enjoyed themselves - enter jl airport to ruin this- they had went through initial check in without problem and then had to line up for security, this was taking an unusually long time and their flight had been called, my daughter asked if they,in these circumstances, could be dealt with quicker, a rather… Read Full Review

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★☆☆☆☆

“Disgraceful and total rip of”

Written on: 12/03/2015

Liverpool airport has to be the worst airport I have the misfortune to visit Arrived at 19.00 going through security was dreadful and had a frozen wand that was a present for my granddaughter confiscated as it had water in it the present was obviously unopened I was told I could have someone collect it but it would cost £4 to avail of this facility not to mention the cost to park ... Then to add insult all the food outlets where closed Realy considering could Liverpool airport do a bit more… Read Full Review

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★★★★☆

“Airport passenger transit security”

Written on: 04/03/2015 by bfLewis-Alt453 (1 review written)

The security regulations in force of course have to be maintained in the current global terrorist issues and activities HOWEVER!!! The petty nonsense of the size of a 'sealed bag' to contain 100ml fluids etc have reached farcical levels at Liverpool!! I went through with two reasonable sized see through bags, only to be informed in a deplorable manner by a male member of the security staff that they were the wrong size (terrorist please be aware of this!!) I was then told to purchase the… Read Full Review

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★★☆☆☆

“Lack of Facilities”

Written on: 25/02/2015 by Vogel1977 (1 review written)

The main concourse is a huge, mainly empty space, and much more could be made of this. There only seemed to be one set of toilets (with only 4 or 5 Ladies' cubicles)in the main concourse, so quite a walk especially when carrying luggage. Long trek from the concourse up 2 lots of stairs to security. Then a lot of fuss because we had liquids in 2 small plastic bags (which were deemed too small) and 1 which was deemed too big! These were scanned through on another belt at the back without issue… Read Full Review

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★☆☆☆☆

“No staff Ruins your trip”

Written on: 29/01/2015 by Lordbootle (0 reviews written)

We arrived on time after a long weekend away. Sat on plane for 20mins as no buses to take us to the building. Queued for 20 mins (back of the queue in the rain) to get through passport as only 1 person working! Lots of posters saying how great Liverpool is as a city, shame our airport is embarrassing. Will go from Manchester next time… Read Full Review

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★☆☆☆☆

“The Worst Arrival Experience I Have Ever Had”

Written on: 25/11/2014 by Newtonbb301 (1 review written)

Having arrived back from Portugal (Faro) on 21 November, we got off the plane and had to stand outside on the tarmac in the dark, cold and rain for approximately 30 minutes! It transpired that 5 planes had landed within minutes of each other and the immigration set-up clearly couldn't cope with the number of people. It beggars belief that in this day and age an airport that claims to be 'international' can't provide basic facilities such as an adequate indoor reception area for arriving… Read Full Review

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★★★☆☆

“Poor experience”

Written on: 11/07/2014 by Briannac466 (1 review written)

Landed at 23.40 on Tuesday evening, bundled onto a bus to be met with a 1 hour long queue at immigration. There was an an announcement to advise that they were sorry but a lot of flights had landed at the same time - all of them were on schedule - so no surprises, just poor planning. Also really loud house(?) music blasting us whilst we waited in a shabby corridor. To say its such a small airport the queue to get through was ridiculous. There seems to be only budget airlines operating from… Read Full Review

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★☆☆☆☆

“disgusting ripp off”

Written on: 26/06/2014 by basilgracie (2 reviews written)

Great start pulled up for 1 minute because we wernt sure were to go and got fined 100 pounds the airport should be ashamed . Wont ever use this place ever again . Manchester will get my custom in future… Read Full Review

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English2's Response to basilgracie's Review

Written on: 06/02/2017

I couldn't agree more with this £100 'no-stopping' ban. Yes, of course it's clearly indicated upon entry that motorists must not stop in the marked area. But what the public doesn't know is that LJL airport in collusion with the camera vans - run by a particularly unpleasant company called Vehicle Control Services of Sheffield - are actively ticketing cars for slowing down to walking pace in this no-stop area. Is this just sour-grapes from me who might have been ticketed? No, far from it - I work in security there and have full disclosures from drivers that this is what has occurred. Many of these drivers are students, pensioners and low-income families. You're right here, basilgracie -these people at JL airport should be ashamed.

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★☆☆☆☆

“REALLY ROUGH”

Written on: 25/04/2014 by frequentusers (1 review written)

We use Liverpool Airport for our frequent trips to Alicante. It is without doubt the tattiest, smelliest airport we have ever used. All the toilets are well overdue for refurb. Washbasins are worn & grubby, floor tiles worn & stained. Arrivals are herded through narrow corridors with stinking old carpets celebrating Liverpool in 2008. For an international airport it is a disgrace. Do we really want overseas visitors to have this sub-3rd world standard to be their first taste of Britain? Get a… Read Full Review

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★☆☆☆☆

“no seating at departure gates”

Written on: 24/03/2014 by AmaniMunn272 (1 review written)

On a recent Easyjet flight from Liverpool passengers were made to wait for about 20 minutes on a draughty staircase - there was no room at the gate and no seating whatsoever. It was quite disgraceful and potentially dangerous for the many elderly people and children who were subjected to this torture… Read Full Review

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★☆☆☆☆

“poor customer relations and poor car friendlyness”

Written on: 19/02/2014

security staff very poorly trained in their duties, eating places lack cleanliness of tables,poor access to board planes having to walk in bad weather outside. Transport to connect to airport terminal very poor. The train station is a couple of miles away and not into the terminal. And if you pick up or drop off be careful not to stop on the approaches as you will end up with a hefty fine through the post. This airport needs go ahead management and a council with go ahead ideas or it will die… Read Full Review

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★★☆☆☆

“Embarrassing Moment for UK Border”

Written on: 01/01/2014

I witnessed a female UK Border employee rudely accusing a man and his family of something but ended up admitting him into the country any way. I recommend sensitivity training for people working the the pubic servant industry.She was totally out of order and I hope she gets what's coming to her!… Read Full Review

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