Spirit Airlines Reviews

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Latest Reviews

★☆☆☆☆

“Horrible customer service”

Written on: 12/11/2017 by Holden335 (1 review written)

You can't get any service no one returns calls if you have a problem they obviously don't want to hear about it. Was trying to retrieve a suitcase we left behind by mistakingly taking wrong bag on arrival, After waiting a whole day for a return call I went back to airport to baggage claim same carosoul ...there was my bag I could see it locked up with a name tag and phone # why didn't they call isn't that why we put tags on? Anyway no one but sprit ticket desk could help me but ticket desk has… Read Full Review

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★☆☆☆☆

“a bad deal”

Written on: 05/11/2017 by bollman (1 review written)

This is not the cheapest airline. Jet Blue between Oralndo and Aguadilla Puerto Rico is cheaper and has much better service. The Spirit planes are more like a bus - uncomfortable seats. You have to pay even for carry on luggage. They won't even give you a glass of water. It will cost you $3. I will never travel with this airline again… Read Full Review

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★☆☆☆☆

“Horrible airline that does not put the customer first”

Written on: 01/11/2017

I had a horrible experience with this airline. I traveled approx. 4 hours to get a Spirit airline flight out of Baltimore Md. and when we arrived we were told that the flight was delayed approx. 4 hrs., and then it was cancelled as we waited approximately 4 hrs. away from home, and our friends were inconvenienced in Florida waiting for us to arrive. We were told that the scheduled plane needed a part and there were not any back up Spirit planes available to do flight. One plane for a… Read Full Review

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★☆☆☆☆

“Do not book with Spirit!”

Written on: 29/09/2017

IF YOU ARE READING THIS REVIEW, PLEASE, PLEASE, PLEASE, DO NOT BOOK YOUR FLIGHT WITH SPIRIT AIRLINES. YOU MAY NEVER MAKE IT TO YOUR DESTINATION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I recently booked a ticket for myself, my two adult sons and my grandson for a trip back home for a family event. We selected Spirit because of the reasonable cost even though the departure airport was 1 ½ hours from Charleston, SC. The airport location was Myrtle Beach, SC and we drove up there on… Read Full Review

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★☆☆☆☆

“Can't check in”

Written on: 16/09/2017 by ChristineMuir (1 review written)

Keep getting an error on the website for check in. I have been on hold on the phone for over 50 minutes. This is getting ridiculous. The recording keeps saying to go to the website. Right. … Read Full Review

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★☆☆☆☆

“Just plain RUDE!!!”

Written on: 11/09/2017 by KennedyGonzales (1 review written)

As a world traveler, I had not experienced such rude behavior from a customer rep before, as I received today. My flight #254 DFW to Boston on Sept. 10th was canceled. (BOARDING PASS CONF #TF1CWA) I approached the ticket counter and asked for assistance to find another flight . She said she could not help me with no concern or care. The only thing she could do was refund my money, which she did. There were at least 4 reps just standing there looking ,none would help, They were enjoying my… Read Full Review

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★☆☆☆☆

“Worse Airline Ever”

Written on: 28/08/2017 by 68Barr (1 review written)

8/21/2017 flew spirit airline from Sea Tac to Las Vegas had no problems getting luggage on, there was 3 people in our party however when we went to board from Las Vegas back to Sea Tac with the exact same luggage they told all 3 of us plus 4 other people that we would have to pay $65 to have our bags checked all of us tried to reason with the woman at the boarding gate/check in but they weren't having anything to do with being nice.. We were given plastic see through bags to put our stuff in… Read Full Review

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★☆☆☆☆

“HORRIBLE!”

Written on: 01/06/2017

Spirit Airlines is the worst airlines I have ever flown with. They cancel flights at the last minute and then you're stuck in an airport to fend for yourself. Everyone I know who has flown with them has complained. Also, if you sign up for the $9 fare club, they automatically bill you every year and you cannot cancel unless you cancel prior to your renewal date. There are no refunds or pro-rates when you cancel. In other words, when you join thinking it's a good deal and then you find out… Read Full Review

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★☆☆☆☆

“NO STARS worse ever, why spirit airline still exist”

Written on: 04/05/2017 by ezLancaster1969 (1 review written)

flight canceled because there was no pilots ,lied about refund, no employers to assist with customer service. They charged me for carry on, baggage check and for 2 flights round trip. We never even got on plane. Worst part was before cancelation of flight. they said it would be delayed and had us waiting for 2 hours. after that we had to wait in a anger crowded line. With 2 spirit employers working. One was giving out hotel voucher's and the other was checking bags for another flight… Read Full Review

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★★★★★

“Very Satisfied!”

Written on: 18/04/2017 by Arnoldps491 (1 review written)

I booked a package deal with Vegas.com, it used Spirit. When I read the reviews I called Vegas.com to see if I could switch airlines.....they would not let me. But it was perfect. From check -in to arriving in Las Vegas and back. Crews were great, we arrived early both ways. My Husband said we would def fly Spirit again! Don't be afraid like I was. Seats were very comfy. Employees were professional and courteous… Read Full Review

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★☆☆☆☆

“Cancelled flight”

Written on: 09/04/2017 by AlexzanderKearney476 (1 review written)

Cancelled flight for no reason!! Wanted you to pay extra to get another flight!! Also can barely fit in seat! Will never use again! Awful… Read Full Review

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★★★★★

“Great flight”

Written on: 20/03/2017

No frills, on time, pleasant professional crew. Flight from Boston to Fort Myers 2/22/17 and return flight 4/1/2017. Delayed in Fort Myers due to weather. Other airlines were also delayed.Able to purchase a cocktail on board for the price in an airport bar. A little cramped but a comfortable flight. If you want a cheap flight with no frills, this is worth it… Read Full Review

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★☆☆☆☆

“If I could give it a zero I would”

Written on: 05/11/2016 by Ian133 (1 review written)

Worst experience of my life from top to bottom. Nickel and dimes you for EVERYTHING. Calling into the customer service there was an absolute atrocity. They literally only know five words that they were taught from their training manual. Spoke to a supervisor and he was God awful as well. Pray you never have to speak with the "supervisor" Cory. He doesn't know his ass from his face. To whomever is reading this, NEVER fly spirit. In the end you will save maybe $11 but the headache will last a… Read Full Review

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★☆☆☆☆

“Spirit airlines uses predatory tactics on their...”

Written on: 17/08/2016 by Bsmith7717 (1 review written)

Spirit airlines uses predatory tactics on their customers. Beware of them and choose any other airline. They charged me $55 for a small carry-on. They are sneaky and have very bad customer service. The ramp agents are very rude as are the ticket agents at the counter. It is disgusting how bad of a company spirit is and I will be sure to tell as many people as possible about them. I never complain about companies online cause it's a waste of time but this company is so bad that I want to let… Read Full Review

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★☆☆☆☆

“The worst possible airline ever. So unorganized! ”

Written on: 09/08/2016 by DaliaMcKinney (1 review written)

We took our flight out of Baltimore extremely unorganized checking-in. It felt like the personnel didn't know what they were doing. We got in a flight 2 days after our arrival in Miami we got notified that our return was cancelled due to a "no show" on the way in. They basically didn't record us getting in the plane. When we finally got rebooked we again experienced a war zone to get checked-in. By far the most ridiculously disorganized airline that I ever used. Don't try to save couple… Read Full Review

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★☆☆☆☆

“Worse airline to spend a dime late uncofortable, es...”

Written on: 12/07/2016 by Andreb145 (1 review written)

Worse airline to flight aways late ir there is aways a problem with it no gate availiable when you arrive and they offer you water after waiting for more than 45 minutes in the run way. Es una mierda de linia aeria nunca salen a tiempo y si salen cuando tu llegas no tienen el gate disponible despues de esperar mas de 45 minutos en la pista lo que te ofresen es agua como lo bes es una mierda carajo… Read Full Review

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★☆☆☆☆

“NEVER EVER AGAIN ”

Written on: 10/07/2016 by Jaslynh277 (1 review written)

I WOULD HAVE GIVEN THEM ZERO STARS IF I COULD ...BROUGHT MY TICKETS BACK IN DEC OF 2015 ONLY TO BE CHANGED THREE TIMES...AND THE THIRD TIME WAS SO LATE THAT IT WOULD HAVE COST ME A OVER 100 DOLLARS TO CHANGE AIRLINES...THEIR CUSTOMER SERVICE IS WELL IF YOU CAN EVER GET SOMEONE TO TALK WAS THE WORST EVER...I CAN SEE WHY THEY DONT WANT TO TALK TO ANYONE CAUSE WOULD GET YELLED AT ALOT....THEIR PLANES ARE CRAMPED...AND THEIR FLIGHT PLANS ARE THE STUPIDEST EVER...I FIRST BOOKED A STRAIGHT FLIGHT TO… Read Full Review

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★☆☆☆☆

“DO NOT FLY SPIRIT EVER!!!! NEVER!!! THEY ARE CRIMINALS!!”

Written on: 07/07/2016 by Peytona346 (1 review written)

SPIRIT AIRLINES ARE CRIMINALS!!!!!! SPIRIT OFFERS "CHEAP" FLIGHTS BUT THEY END UP COSTING DOUBLE EVEN TRIPLE THE AMOUNT ORIGINALLY POSTED!!!! IT IS FALSE ADVERTISEMENT !!! I WANTED TO CANCEL A FLIGHT THEY DID NOT OFFER A REFUND NOT A CREDIT NOT ABLE TO CHANGE THE PASSENGER NO OPTIONS WHATS SO EVER!! AND THEN THEY WANT TO CHARGE FOR THE SEATS THAT I ALREADY PAID FOR !!!! THEN THEY CHARGE FOR A RIDICULOUS AMOUNT OF MONEY FOR A CHECK IN BAG FOR A LOCAL FLIGHT AND THEY CHARGE EVEN MORE FOR A… Read Full Review

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★☆☆☆☆

“Doesn't take care of customer”

Written on: 01/07/2016

I travel frequently and have never had such a bad experience ! I have been at the airport since 7am with 3 delays.. It's now 2:00 pm and I should of been at my destiny at 12:15. I have only been told each delay that's it a mechanical issue! Really! I've only been offered a $7.00 food voucher, not sure what that would buy in the airport.?! We might get to get on a flight at 3:00pm but unsure . I highly recommend you pay a little more and travel safe on time with any other airline. I will… Read Full Review

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★☆☆☆☆

“worst airline ever”

Written on: 07/06/2016 by JaneJensen (1 review written)

I would give it zero stars if I could. They canceled our flight yesterday and refunded us for our tickets and bags supposedly. I had to argue with them for over 30 minutes the next day to refund us for bags that we had paid for. The person I had to talk to was incompetent and did nothing to help me. They put me on hold numerous times. They refunded me 186.00 for two tickets and two bags! I will never flight Spirt again… Read Full Review

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