Hawaiian Airlines Reviews

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2.3 / 5
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Hawaiian Airlines
Hawaiian Airlines

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Latest Reviews

★★☆☆☆

“Good Service”

Written on: 15/01/2016 by AlannahMartin (1 review written)

Hawaiian Airlines has provide a good service… Read Full Review

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★☆☆☆☆

“Gate Agent Lied. Cost Me Over $245.”

Written on: 23/12/2015 by Camerontasitc (1 review written)

Massive accident on highway in route to Kauai airport which caused several hours of delay. The flight I was scheduled to board left with only 30 people on it as everyone missed their flight. 

I left my hotel over 2 hours prior to my flight for what would typically be a 20 minute drive and made it to the gate as they were closing the doors. 

They didn't allow me to board and the agent told me I would need to book another ticket. I did this as people began to pour into the terminal having missed
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★☆☆☆☆

“DISCRIMINATION- CARRY-ON BAGGAGE FEE”

Written on: 17/03/2015 by Lara342 (1 review written)

The ticket agent required me to pay $25 to check my small suitcase as baggage. I believe I was discriminated against when I arrived at the gate and looked at all the other passenger’s carry-on bags… Mine was much smaller, and obviously lighter than most of the other bags going as carry-ons with the passengers waiting to board. Additionally, many of the passengers had two carry-ons, which were both larger and likely heavier than the one I was forced to check and pay $25 for. The baggage was… Read Full Review

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★☆☆☆☆

“World`s WORST Business Class cabin”

Written on: 31/03/2014

Main problem is leg/ foot rest dose NOT elevate ( might as well be on a Greyhound bus) Do NOT sit on any window seat past row 1, as when seat goes back ( does NOT recline adequately either) it is impossible to get out Food not too bad but virtually NO choice and WINE is White or RED ( NO choice, NO grape variety ( take it or leave it) and of very AVERAGE quality We travel at lot on 1st and Business on many different airlines. AVOID this airline if at all possible in Businees Class… Read Full Review

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★☆☆☆☆

“Hawaiian airlines vacation package nightmare”

Written on: 09/03/2014 by Charlottee1987 (1 review written)

I purchased a vacation package through the hawaiian airlines website and there were technical difficulty error messages that popped up on the screen immediately after I clicked purchase. The message said to please try again and that I would not be billed. After 6 tries on 2 different cards and seeing the price increase as I was having to re-enter information I gave up and decided to check and make sure they hadn't billed me. Long story short I was billed on BOTH cards even though I had no… Read Full Review

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★★★★☆

“Very comfortable flight!”

Written on: 07/01/2014

When I boarded onto the Airbus A330, I knew that this was going to be unique experience (this is my first time flying). I was bound for Honolulu from San Diego. I first was impressed wit the large cloth seats. They were a bit stiff, but the complimentary blankets fixed it. The flight attendants were very social and very friendly. I liked the personal music devices that also comforted me. The plane was very clean and well maintained. After the arrival I liked how the gate area was close to the… Read Full Review

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★☆☆☆☆

“Got The Serious "Haole" Treatment On Hawaiian Airlines!”

Written on: 04/08/2013 by German Collector (4 reviews written)

Got The Serious "Haole" Treatment On Hawaiian Airlines! The Hawaiian Airlines Corporation has failed to make any gesture of decency after my complaints, and after the ABSOLUTELY HORRID Treatment that I received as a passenger on Hawaiian... I recommend that you consider using an alternative airline, such as American Airlines, United, or one of the others. As you will learn, it could make a big difference in your experience, and your peace of mind, for you and your Family. I have lived on… Read Full Review

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★☆☆☆☆

“Worst travel experience ever”

Written on: 04/05/2013 by MelindaC (1 review written)

We flew Hawaiian airlines Sydney to LA, LA to Las Vegas, Las Vegas to Hawaii and are due to fly back to Sydney tomorrow. We have had nothing but problems. We have a 1 year old and do not expect special treatment however I do expect a level of service which should come with paying the fare. We have to pay $75 extra for a bulk head seat however for all 4 flights have been unable to do this due to a technical problem which they tell us has something to do with travelling with an infant however… Read Full Review

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★★☆☆☆

“Bad Online Check In Procedure”

Written on: 01/03/2013

The online check in automatically completes your check in WITH the Preferred Seat charges (75 US Dollars per seat) even if you OPTED OUT and cancelled the process on Step 2. Go back to first step and you notice you are already Checked in with the expensive seat charges… Read Full Review

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★★★★★

“Vacation starts the minute you step on the plan!”

Written on: 17/10/2011

My family will only fly Hawaiian Airlines for our vacations to Maui. They are one of the few airlines that still provides a meal on the long flight from Seattle to Maui. They have complementary pillows and blankets which make the experience more enjoyable. Hawaiian Airlines has the best flight times which allow for perfect hotel check in time. The last few times we have flown Hawaiian Airlineswe have arrived back in Seattle early. Can't ask for a better experience! Now if only I could go back… Read Full Review

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Bigbubba's Comment

Written on: 16/04/2012

Boy, were you lucky.
Both times I used them, we had to return to the gate and change planes due to mechanical problems with the plane.

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★☆☆☆☆

“I have used them for over 10yrs and now in the last...”

Written on: 16/02/2011 by chasegj (1 review written)

I have used them for over 10yrs and now in the last year every experience I have had with them is terrible. They have terrible customer service, they have no Aloha. They never go out of their way to accommodate you, even if they are the ones that messed up. If you don't have one of their premier cards they treat you like dirt. The employees do not know what is going on. Every time I talk to them on the phone for help they tell me what to do, then when I get to the airport they say I did the… Read Full Review

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★☆☆☆☆

“Before flying the price of my ticket dropped $330 ea,...”

Written on: 18/08/2010

Before flying the price of my ticket dropped $330 ea, however when talking to the Hawaian travel office, they accused me of fabricating a web site that didn't show the proper information, however this web site stated everything with their logo and details from HA. So instead of the credit of $330 each, they could only show $147 each, furthermore their gaurentee ticket pricing is a farce! For them to honor the difference of at least $100 they actually charge you $100 in service fees per ticket… Read Full Review

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★★☆☆☆

“Although it might be good for a short flight, I would...”

Written on: 07/04/2010

Although it might be good for a short flight, I would not fly again for a long trip. No first class available and business class is more like coach with a wider seat.

In Flight Entertainment is a portable movie player, (must have tray table out to use.
All the food is served at one time on a tray and now fighting for space along with movie player.

Blankets and pillows are of the cheapest quality. Same as coach.

Seats are extremely close together and allows zero foot room.

After a six… Read Full Review

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★☆☆☆☆

“Ticket agents do not have set protocol which is OK if...”

Written on: 10/12/2009

Ticket agents do not have set protocol which is OK if they are willing to show "Aloha" (too bad they are not around anymore). They would not allow me to pay for a check-in bag at the Honolulu desk for an arrival from LAX. I was willing to forfeit the
$20 whether a bag was checked-in or not. One manager said they could but he wouldn't becasue of the refund, the other said it is not our policy :( Where's the aloha?

I would have liked to know ahead of time, the employees are there for… Read Full Review

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☆☆☆☆☆

“We purchased Hawaiian Airlines tickets to fly to...”

Written on: 01/03/2009 by marieart1 (1 review written)

We purchased Hawaiian Airlines tickets to fly to Honolulu and had to change the dates. The penalty for the change was higher than a new ticket itself. Now you are sending an email somewhere outside the US and then you get that generic answer REGRETFULLY WE ARE UNABLE TO GRANT YOUR REQUEST, in other words we are keeping your money and if you want to change the date start over.
We were willing to pay a fee to change our tickets but not double especially in this economy. WE WILL NEVER FLY AGAIN… Read Full Review

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★★★☆☆

“First time on HA. Flew LA to Oahu. ”

Written on: 18/02/2009

First time on HA. Flew LA to Oahu.
51/2 hour flight - offered a couple of soft drinks, but the only food was a roll or pasta dish and a packet of snacks. I have had better meals served on short haul included in the price.
The digi viewer that could be hired for $15 did not work that well. Nothing of major interest for me found on it. Sound quality variable
Return flight was reported delayed at Honolulu for 2 hours, although by the time we pushed back, it was closer to 3 hours behind. Same food… Read Full Review

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☆☆☆☆☆

“Recently we had reservations on Hawaiian Airlines. ...”

Written on: 22/01/2009

Recently we had reservations on Hawaiian Airlines. The eye of Hurricane Ike passed over our neighborhood just before we were to travel. After one week of having to boil water prior to consuming it, living by generators and flashlights (we were without electricity for 13 days), and dealing with looting as close as next door, we decided to move our travel back two weeks. The other airline, rental car agency, hoteliers, and shore excursion companies were most gracious and waived ALL the change… Read Full Review

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★★★★☆

“i would deffinately fly hawaiian air again they create...”

Written on: 14/01/2009

i would deffinately fly hawaiian air again they create a sense of trust that makes people feel safe and comfortable. The people were all very nice and couteous. There was a drunk lady that wouldn't shut up. haha. but eventually she passed out… Read Full Review

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★★☆☆☆

“Love the convenience of the airline, the pilots, and...”

Written on: 06/01/2009

Love the convenience of the airline, the pilots, and not the flight attendants. Would never travel Hawaiian with an infant again. Only for older children and adults… Read Full Review

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★★★★★

“I have flown Hawaiian Airlines several times, from Las...”

Written on: 21/08/2008 by AGentlRose (3 reviews written)

I have flown Hawaiian Airlines several times, from Las Vegas to Honolulu. The service is always consistent -- great --- from the time you book your ticket, until you step off the plane. I've never had a problem with late departures/arrivals and I love how the flight attendents treat you with the spirit of Aloha before you even land in Hawaii. There used to be a selection of three different meals in coach, but I've seen they have cut down to 2, but still you have a choice and the meals are free… Read Full Review

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