EKM - www.ekmpowershop.com Reviews

EKM - www.ekmpowershop.com
★★★★☆
4.1
78.0% of users recommend this
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Latest Reviews

“STAY AWAY FROM THIS COMPANY!!! ROBBERS!”

★☆☆☆☆

written by D.Damian on 10/11/2016

EKM was good a few years ago and they was only charging you £19.99 + VAT a month no matter what is your annual turnover. About a year ago, they increased it by £5 which is coming up to £29.99 INC VAT, it was OK and i was more than happy with that. Now they will charge you £179 a month because you are working hard. This is ridiculous. I'm in the process of leaving them. I'm more than sure there are a lot of alternatives who won't be looking in your pocket. I don't need account manager! And I never asked to move onto the Established Plan. You are saying that your account manager has increased my sales a lot, I don't see how can you increase my sales?! The only one who is increased my sales is the GOOGLE ADWORDS.£179 a month, can't believe it! ROBBERS!!!Also was trying to leave my review on TRUSPILOT, which is not actually TRUST and it gets removed. They pay them money and choose which review to leave and which one they can remove.

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“Free Trial Cancellation”

★☆☆☆☆

written by 231Thomson on 19/08/2016

Thought I would give it a try after reading all the recent mostly negative reviews about the price increases. If they can warrant that kind of price, then surely it must be worth looking at. Well, if compared with other similar sites (Highwire, Shopify, Bluepark etc.) the themes are dated and limited on alteration capabilities. Then when it came to cancelling the free trial, I was told to call the telephone number as this cannot be done via email for security purposes. Nonesense! They're simply hoping people forget to cancel within 14 days so they can charge the cards already on file. It's a shame as with a few changes here and there they could really be serious contenders, but at the moment they are well down the pecking order.

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“Absurd price increases”

★☆☆☆☆

written by Keithhn447 on 02/08/2016

Used to be a great site, but with the launch of the new price plans in October 16 I would now advise any business that wants to grow to look eleswhere. We have used them for the past number of years and now have an established business with a healthy turnover, this healthy turnover is now the reason we are leaving EKM. The new price brackets (of which there a 3 specified on the EKM website) are solely based on the sites turnover, which for us means going from £30 per month to £149.99 per month. When I have spoken to EKM about this the lady informed me that there were extra things included such as : an account manager - not sure what they think the business owners do all day? A monthly site review - again, its our business and we are more that capable of looking at it and reviewing it. Suggestions in how to make it better - again, its our business, who do you think knows best? Along with a lot of other pointless, so called, benefits. I did explain we did not want these as they were all taken care of by ourselves, to which she said "those are the prices, there is no negotiation, you do not have to stay with us if you do not like it" and I think that sentence says it all really. Trying to profit from others harx work is not a long term plan for companies that want to hang around. I forsee a mass migration from EKM leaving them no one to charge these ridiculous prices too, and it will serve them right for being greedy and not sticking to what they have been doing well for so many years previous.

D.damian's Comment

Written on: 10/11/2016

It's actually £179 a month. Simply ROBBERS!

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“Not what it used to be.....”

★★☆☆☆

written by CrystalPatterson on 01/08/2016

EKM used to to be a great and very cost effective solution for both small and larger businesses, but these days (August 2016....) EKM has changed and changed for the worse, they are now simply profiteering from their customers and have recently increased their fees by circa 600% without any real additional benefits. This increase has been forced on existing customers despite large increases having also been made only a matter of a few months before and promises at the time that no further increases would be introduced. However following the construction of their own new purpose built £5M offices and staff gyms, games rooms, cafes etc etc etc, they are now introducing even larger increases. I suggest that you look at some of the other alternative eCommerce providers that exist, they offer the same if not better solutions with far more features and features that actually work (unlike many of EKM's features) and for a fraction of the cost. It really does seem like EKM has lost the plot is focused simply on its own profits at the expense of its clients.

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“Would definitely recommend EKM”

★★★★★

written by Ryder466 on 09/06/2016

I had a few false starts with getting my online store up and running. Tried a couple of well known companies before EKM and their level of support and service fell well short of what was promised. For an absolute beginner like myself EKM were patient and understanding of every request I made for help (and there were quite a few). Every member of staff I have spoken to have been courteous and well informed. Their templates are easy to understand and customise and I feel I am on my way to creating a website I can be proud of and my customers want to buy from.

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“A class act”

★★★★★

written by rlrimell on 07/06/2016

We have been using EKM for many years now and have nothing but praise for their dedication to help customers and in providing a stable platform for our online shop. As a complete IT luddite, I find that their support team are extremely patient in explaining tech matters in a way I can actually understand-full kudos to them. I also like the continual updates and improvements that are made to the site mechanics-very welcome and shows how keen the guys are in keeping up with the technology.

Ekmpowershop's Response to rlrimell's Review

Written on: 09/06/2016

Hi,

Thank you for providing us with your feedback. We're glad to hear such positive feedback about your experiences with our support team and about the efforts we make to keep EKM at the forefront of UK eCommerce. No question is too big or small for our support team so don't hesitate to get in touch if you require anymore assistance.

The EKM team.

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“Brilliant Service from EKM”

★★★★★

written by Andersonky301 on 07/06/2016

We have recently set up a new business and required a website, eventually chose to go with EKM as we had heard that they provide great service. They sure do! Have been extremely pleased with their devotion to help and assist with any queries/questions and we have contact them a lot of times - they always are helpful and friendly. We were assigned a Personal Coach which has been a massive help to get us started the right way for today's market. EKM go out of their way and go the extra mile to give you all the advice and support you require for website building and more. They even gave us a free month because their system didn't integrate with our account system - we originally thought it did but the account system had withdrawn the app to connect with EKM - so it wasn't EKM's fault but they still credited us with a foc month. Very good company would definitley recommend

Ekmpowershop's Comment

Written on: 09/06/2016

Hi,

Thank you for taking the time to leave us a review. It's great to hear how well you are getting on with your new business. Our Kickstart Coaches aim to ensure that every new business gets off to a great start with EKM, so we're glad to hear that you have found your coach has helped you to get started. If you need anything else, don't hesitate to get in touch with our team.

The EKM team.

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“Avoid Like The Plague!”

★☆☆☆☆

written by KailynCardenas on 19/04/2016

Terrible Platform & Also Customer Service! I paid money to get a customised site given the fact the company advertise themselves with Ebay integration. The Ebay integration does not work ... this is by admission of the company. When asked how long the fix would take (after 3 months of awaiting for this) the company failed and would not give a date for what they called a 'bug'. I'm sorry but waiting for 3 months is not a 'bug' but a serious flaw in the system. They were not willing to compensate the monthly fee whilst awaiting the fix ... their response to my email was to ask me to refer to their terms & conditions. Most unhelpful and at this stage were still unwilling to give a timescale for a fix to be put in place. My website was unusable for months. Sometimes sent emails that received either no response or no resolution. I would not recommend EKMpowershop for the product or service received. I am now looking into an alternative supplier to migrate my system. The owner of the company did eventually email to agree they could not offer the service required and agreed to assist my migration. To add further insult to injury is the company then sent recommendations of alternative providers (both not offering Ebay to site integration!) The company offered to migrate my shop.  There were times when I did not get a satisfactory response when I had a problem.  The company describe problems as a 'bug' ... If you have knowledge in IT you will realise not a bug but a really cheap platform. The outfit is not correctly advertised and do not even sign up if you require Ebay integration. Upon agreement that the company could not offer the functioning platform required they offered to assist migration. Once again there were some failed attempts of communication to the owner of the company & senior manager with assistance to migrate: assistance was offered but follow-up was poor.  Of this I have email proof. In fact have email proof of all the issues encountered with this company for years. When they can't assist as they do not have the knowledge they do not always respond: I didn't think they were very professional! Not a good platform. It is cheap & you get what you pay for! I spent money ... had a bespoke site designed (although the design was done by myself) - paid for SEO ... Still was not satisfied with the level of customer service. Avoid this company like the plague. Ekmpowershop then took the bespoke site that I had designed before I had a chance for a new web designer to replicate ... The bespoke design was active for less than a year & paid £2000 ... Have now taken legal action against this terrible company?

Edd_Wood's Comment

Written on: 28/04/2016

Yup. I had a similar experience with EKM. A critical 'bug' that rendered the site practically useless for months and no help from EKM, just endless promises that they were working as hard as they could to resolve the issue. They never resolved the issue and all my hard work was wasted.

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Ekmpowershop's Comment

Written on: 17/05/2016

Hi,

We are very sorry to hear that you are dissatisfied with EKM on this occasion. We treat every customer query seriously and take pride in the level of support our team of eCommerce experts offers. We offered you a great deal of customer service in order to combat your concerns, however if you would still like to discuss this matter please contact our support team who will be more than happy to address your concerns.

The EKM team.

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“FANTASTIC CUSTOMER CARE SERVICE”

★★★★★

written by Ladyrunner on 30/03/2016

Customer care : PERFECT SCORE Product knowledge: PERFECT SCORE What can I say? If all companies had him working for them this country would be back on its feet in no time! After pondering over my EKM shop as how to manage certain things and how to improve it, I gave up and decided to call their support team. I didn't expect to have such an amazing service along with help of how to actually help my shop grow with a few tips and tweaks. Their new test shop feature is superb and he listened to what I wanted out of the system and advised so well I am now going ahead to make those changes with a positive way forward to grow my business. EKM you have an absolute diamond there, hold on to him!

Ekmpowershop's Response to Ladyrunner's Review

Written on: 17/05/2016

Hi,

Thank you for the great review of EKM. We're glad to hear that you have found the support from our eCommerce experts has enabled you to create a great shop that you are happy with. If you need anything else, don't hesitate to get in touch.

The EKM team.

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“Simply The Best”

★★★★★

written by pamperedpets on 21/03/2016

I set up my own web site and spent a couple of years working all my spare time to keep it up to date. It took so long to set up a page. After finding ekmpowershop, all my listings on Ebay were transferred within minutes and a web site set up. It was so quick and easy to add items, give discounts, have special offers. If there is anything I'm not sure about there is always someone on the phone to help. Everything you do is clear with easy instructions. Setting up payments no problem. In fact Best move I ever made. So if your looking for ease of use and good support ekmpowershop is the place to start.

Ekmpowershop's Response to pamperedpets's Review

Written on: 17/05/2016

Hi,

It's great to hear that EKM has made eCommerce easy for you. We take pride in our easy to use platform and the eCommerce expertise available to EKM customers. Thank you for leaving a review of EKM.

The EKM team.

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“Good versatile online shop”

★★★★★

written by harpstrings on 10/03/2016

The EKM Powershop system has been a pleasure to set up and use. I am a fairly reluctant computer user - but I have had assistance from a computer savvy colleague - and we have found the EKM system to be very user friendly, flexible & versatile in terms of both design and functionality. With some thought & patience it is possible to create a very professional looking online shop with many good automated functions including confirmation emails to customers and professional looking invoices. The many available optional features ( which are mostly free add-ons ) are invaluable, such as import & export of product information, automated stock control and automated discounts & promo codes. A good deal of help & information is easily found online, but we have found that EKM are also very good at swiftly answering individual questions in person ( we have generally done this by email rather than by phone ). The system has performed perfectly for us so far without a glitch, both during set-up and now as a fully functioning shop ... so we can not really recommend this system more highly! Thanks ekm.

Ekmpowershop's Response to harpstrings's Review

Written on: 17/05/2016

Hi,

Thank you for taking the time to leave a review of EKM. We are really glad to hear that EKM has encouraged you to get out of your comfort zone and embrace technology!

The EKM team.

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“A TOP CLASS SERVICE PROVIDED!!”

★★★★★

written by Paxton130 on 10/03/2016

I've worked with many different ecommerce solutions and I must say I have found EKM Powershop one of the best so far. You receive introductory calls and emails to ensure you are happy with setting up your website. Whenever there is an issue you can either use the live chat or send in an email request for someone to sort out your problem. There are videos in the back office system to also guide you through some of the difficult parts. For someone who already has an IT background I know only to well how important it is to have this much help available at your fingertips in order to progress easily through the different tasks required from designing your website to launching; and then of course being able to optimise the site so that it can be seen by others. If we ever decide to set up another ecommerce solution I would definitely use EKM.

Ekmpowershop's Comment

Written on: 17/05/2016

Hi,

We are glad to hear that you regard EKM as the best. The introduction and support from our eCommerce experts available to EKM customers is something that we take pride in, to enable customers to get the most of of EKM, and give their shop the tools to achieve success.

Thank you for taking the time to leave us a review.

The EKM team.

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“Simply the Best!”

★★★★★

written by FayeG on 08/03/2016

Quite honestly EKM Powershop are the best ecommerce solution you could choose. I have tried several others and they simply do not offer even a sample of what EKMPowershop have to offer. Quite apart from a wide variety of features and options automatically included, there are add-on's. Loads of themes and templates for newbies to get started with and they are ever-willing to help via the phone during support hours. The basic setup is simple. If you have had a website before you will find this a doddle - if not, then the learning curve is easily got over with their free initial over-the-phone tutorial and general help. The cost is £24.95 per month - and rarely increases. I have three websites from them now and I would not consider going anywhere else. The built-in SEO (as long as you make use of it) works! No need for anything else apart from a little tweaking once you know a little more. The sites link to all your social network, payment and delivery options are easily setup and the same goes for stock, loading categories, products, linking to Google and so on. Don't be worried about committing either... if you find you don't want to continue then your not restricted by a contract either. It works - it's that simple!

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“Great cust support!”

★★★★★

written by matt67836783 on 07/03/2016

I moved my services from 1&1 to EKM powershop & i have to say from day one i have been absolutely gob smacked with the tremendous customer service EKM has. Being used to 1&1 where i would be on hold for up to an hour, never speak to someone english, but EKM they pick up the phone within a minute & are all very well spoken polite & keen to help! I have no regrets at all for switching over to EKM perhaps the best move ive ever made for my business. My business - Midland Motorcycles - is not a small site, i have 50,000 products and am in the process of nearly reaching that on my new EKM website. The site is great, fast & you can put the products into categories in the csv file so they are assigned AS you upload the csv. A lot of places dont do that, 1&1 didnt ever have the ability to do that & i used to spend hours and hours daily just putting products into cats, so to me that is a HUGE time saver. The temlates are great, they also have the option to edit the Coding on every page which most hosts dont & also have the option to edit the meta titles tags etc, the list goes on. If i could leave 10 stars i would. I dont ever intend on leaving EKM now. What a great service, great abiltys to build a sexy site, and all at a really good price! 

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“Great e-commerce platform, helpful staff”

★★★★☆

written by autodecal on 07/03/2016

We have been with EKM for a few years now and our business is growing with them, it gives a great e-commerce platform and it gives me the opportunity to add all the different options to my products, which we were finding hard to get on other platforms, when I've had a problem it has been quickly resolved by customer support, it has eBay integration which was great for us as that was where our business originally was. They seem to be continually building the platform and offering more options as time goes by. I hope they continue to do this, so far we haven't come across anything that was really bad with them, there are still a few things that they could add that would make things better, but hopefully they will in the future and for now it is a great starting platform.

Ekmpowershop's Response to autodecal's Review

Written on: 07/03/2016

Hi,

Thank you for taking the time to leave us a review. We are glad to hear that your business is growing with ekmPowershop and especially glad to hear that you have found the eBay integration useful. We continually work to make updates to ekmPowershop, so we look forward to sharing more with you in the future.

The ekmPowershop team.

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“Takes your money, even if you've not even started to...”

★☆☆☆☆

written by Aracely238 on 04/09/2015

I signed up to see what features where available. My father died during this period, (Every other eCommerce site I tried had a FREE trial, so it didn't really register that it wasn't free for 14 days.. All I did was add a logo in this time and was surprised to see £24.99 plus VAT taken from my account. The Customer Service person I spoke to didn't give a hoot about the circumstances that lead to me overlooking this, and neither did the woman who phoned me up to "discuss" after deleting my comment on their facebook page .... That says enough about their ethics !!!

Anyoldusername11's Comment

Written on: 17/09/2015

UPDATE ... A week after the below response from ekmPowershop.... I've heard absolutely nothing .... From that I can only assume their response was done in order to "look like" it takes negative reviews seriously.

FURTHER UPDATE: Customer Experience Manager contacted myself and stated he'd listened to both conversations I'd had with staff, and agreed they did not address my issues properly. Money is being refunded. Issue has eventually been resolved fairly, so review moved from 1 to 3 stars for Staff experience. Can not comment on actual functionality as didn't use it.

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Fayeg's Comment

Written on: 08/03/2016

As a user of EKM that has just taken out a further site I can confirm that the trial IS free for 14 days - The payment comes at the end of that 14 day period (the day after the trial ends) if you do not cancel and is applicable for the month ahead of this - so in other words, you get 2 weeks free then pay for the next month if you do not cancel - just thought I'd let you know that. It's easy to overlook this, especially when things happen in the real world, but the trial is free and I think its unfair to suggest that it isn't - albeit something you overlooked because of circumstances. Don't give up on EKM because of this - you won't find a better site for your business.

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“Feminine Wear LOVES Ekm Powershop!”

★★★★★

written by femininewear on 11/08/2015

I LOVE Ekm Powershop! My company, Feminine Wear has been hosted by EKM for quite a few years now and I have watched my company grow and grow as a result. The staff are very helpful and always available at the end of the phone. The website is easy to manage and update myself and I enjoy working on it. Thank you Ekm for everything that you do, 5 stars! :-)

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“Excellent customer service”

★★★★★

written by GDVaping on 07/05/2015

Just a note to say we had great service and help from the agent at EKM, we had a problem with an age gate, it was a third party system which I was trying to implement and was having real problems getting it to work correctly, after many hours of heartache, a quick call to to EKM spoke to him, not really expecting too much help as it was me trying to setup a third party code, how wrong I was, he went that extra mile and got it sorted out for me, it now works the way it should and has satisfied the powers that be, I cannot thank him enough, EKM customer service, the person I spoke to in particular couldn't have been more helpful.

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“Excellent Customer Service!”

★★★★★

written by RichardBertram on 07/04/2015

I have been with EKM since July 2011 and have had a pretty successful ecommerce shop which ran alongside my core business. I have recently decided to expand another area of my business which required a new webshop. I contacted EKM firstly because I required an upload feature for my customers whereby PDF's could be uploaded. This currently isn't part of the EKM system, HOWEVER, an extremely helpful and knowledgeable member of the EKM team was able to work outside of the normal EKM coding and helped me introduce an upload form which was linked directly to my dropbox account. This is perfect for what I need. Thank you Mark Gilbertson, you are a credit to the EKM team.

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“Great Product”

★★★★★

written by SavvyEquine on 09/03/2015

EKM have been so helpful with the set up of the website. I was very impressed with the operating system as it is very easy to follow. I would highly recommend them to anyone that is thinking of a new website. The helpline have also been very good at talking things through with me.

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