Toni & Guy Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Was excited to visit Toni and Guy in Royal Exchange...”

Written on: 30/08/2021

Was excited to visit Toni and Guy in Royal Exchange Square Glasgow but omg how wrong I was . I explained I wanted a different look and as my hair was highlighted I wanted a more blended colour . Charged £250. For basically a trim . She used Sandy brown and blond and in my view it was ageing on my skin tone , I’m 58. Still can’t believe I paid and left , got home and called them saying I wasn’t happy with colour but 2 nd visit was no better . Think I might have been unlucky with the… Read Full Review

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★★★★★

“Very satisfied ”

Written on: 30/07/2021

Absolutely delighted with the highlights that the stylist did for me today. She listened to carefully to what I was trying to achieve brighter highlights with a textured sun kissed look and her results were spot on. She also advised finishing off with a toner for a few minutes to blend in with my previous highlights and I was thrilled with the results. She finished off with blow drying my hair which felt silky smooth when I left. I thoroughly enjoyed the whole salon experience. Will definition… Read Full Review

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★☆☆☆☆

“Unresponsive”

Written on: 11/07/2021 by AnikaCarr (1 review written)

For some reason the team/person in charge of responding to customer queries is unresponsive and unhelpful. I work at front desk myself and usually if a customer has a query, it's your job to help them! Can't say much for the rest of the team and the hairdressers as based on this I won't be booking an appointment!… Read Full Review

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★★★★★

“Great to go back!”

Written on: 14/04/2021 by Ogdenmu45 (1 review written)

I returned to the Toni and Guy Brent Cross salon after nearly 9 months of lockdown so my hair needed a real make-over! The salon had reached out to me, which was great and meant I wasn’t scrabbling for an appointment. It was great to be back. The salon was well organised and Covid- safe and the staff as friendly as ever. Despite it being the first day after lockdown, I was seen on time by my usual hairdresser who worked miracles on my hair. The wash and conditioning treatment were relaxing… Read Full Review

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★☆☆☆☆

“Don't go to Toni&Guy”

Written on: 29/05/2019 by MoonlightO (1 review written)

I have been living in London since 12 years now and Toni & Guy is the place where I have always cut my hair. Amazing hairdressers, I was always happy with my hair cut, they always have done what I was asking for, adapting the cut to my face features and my hair type. Unfortunately in the last 3-4 years every time I go to Toni & Guy I ended up very disappointed, they don't do anything I have asked for and they completely ruin my hair, they find silly excuses like my type of hair are not tick… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Clueless staff who mis-sell products”

Written on: 12/04/2019 by Maiax199 (1 review written)

My daughter visited the Bluewater branch. During consultation she was told a relaxer would smooth out her curls. Having parted with £180 she came out looking identical to how she walked in. We returned two days later and they offered to re-relax it. Everyone knows you can not process hair twice within a week. They had no clue as to the product they used. Their only concern was to say the technician would have known what she was doing. Well clearly that wasn’t the case. The staff gathered… Read Full Review

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★☆☆☆☆

“hair colour totally wrong”

Written on: 02/02/2019 by margaretbinks (1 review written)

went in Blonde and came out dirty brown colour.the guy who applied the colour has messed up before and I had to return to try to restore the colour to what it should be.this is the second time this has happened in 7 visits!… Read Full Review

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★☆☆☆☆

“Totally dissappointing, ridiculously expensive and RUDE ”

Written on: 02/08/2018 by EmilioHalsey1982 (1 review written)

My friend and I went into Toni and Guy Newcastle Under Lyme today to have our hair done for our graduation ball as we thought that they would do a good job as they seem to be a well known and trustworthy company. When my friend booked the appointment she was quoted that the price would be £25 each which we both felt was very reasonable and were happy paying this. When we both sat down in the chairs they asked us what it was that we wanted, we both showed pictures of they styles that we wanted… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 08/03/2018

I would of put no stars if it was possible. After a perm absolutely ruined and burnt my hair at Toni & Guy basildon the franchise owner only offered to further cut my hair. After this treatment my hair is still a mess. After contacting their head office I was told as I was given my money back they could do no more!! A joke really as my hair is still ruined and will be for months to come. PLEASE DO NOT go there . Totally unprofessional… Read Full Review

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★☆☆☆☆

“Stay a way from the man who destroyed my hair”

Written on: 20/01/2018 by SerenaPorter (1 review written)

Dear sir madam I’m holiday in the Uk I wanted to have my hair done and I booked Toni and guy today in Brighton. I talked to him before he starts about my concern Becoming red or orange because I hate those colours, but this is what happened end of my hair colour done, he didn’t want to accept his fault Was pushing me to believe that the colour wasn’t orange, he made me cry and in the end he put toner as he didn’t want to do it he was keep talking about money and his time is going to… Read Full Review

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★☆☆☆☆

“Customer service was awful”

Written on: 24/10/2017

I called the Bury store to ask if i could have a consultation as i wanted my hair made lighter. I've had this done in the past so knew it was an option. Felt Tony and Guy were reputable.. anyway when i got there, despite it saying it was open until 6pm, at 5.15pm the door was locked. They saw me and let me in but all had their coats and bags ready to go. I said that it says online that it is open until 6pm and she said 'we go early if there is no one here'. Awkward. One lady asked me repeatedly… Read Full Review

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★☆☆☆☆

“Very dissapointed with my hair cut”

Written on: 24/10/2017

Very dissapointed with my hair cut at Toni & Guy Stevenage yesterday. I have short hair to begin with, once it's cut it will be too difficult to correct if the finish cut isn't good, to be safe I choose Toni & Guy being a well know salon all over the world. I requested very carefully to have my longer hair untouched on both side so it will look long even the back is too short. The "hair specialist" on that day agreed. The first stop before blowing dry, my hair was OK just the way I wanted I… Read Full Review

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★☆☆☆☆

“Toni & Guy Lakeside - Avoid!!!”

Written on: 10/10/2017 by Walker353 (1 review written)

Had my hair extensions done here just before my holiday, they told me it was real hair which it wasn’t. They matted so badly that I had no option but to have them cut out by a local hairdresser whilst on holiday, which cost a fortune. When I took the hair back in to Toni & Guy they said there was nothing they could do because the extensions had been cut out, my hairdresser even admitted that there was no way the extensions were real hair as she had previously told me they were and still… Read Full Review

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★★★★★

“Just a big thanks for years of warm and friendly...”

Written on: 18/09/2017 by Ddakin (1 review written)

Just a big thanks for years of warm and friendly welcome, with the smile of the person I dealt with that makes the haircut experience a real pleasure each time I visit I feel she is a close friend More of the same… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 10/08/2017 by PessiaHair (1 review written)

I have been recently to Stratford's hairdresser Toni&Guy. The most terrible (and expensive) experience of my life. Staff rude, lazy and not active. Horny haircut, different color than I had asked for, swollen hair, not smooth and a 194 pound bill. I would definitely not recommend this hairdresser to anyone! I'm incredibly disappointed… Read Full Review

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★☆☆☆☆

“Tony and guy Maidstone Kent avoid worst place to go ”

Written on: 22/07/2017 by Hernandezgr364 (1 review written)

Went to Tony and guy Maidstone Kent as I had bday money so thought I'd go there big mistake made me go ginger with one strip at BK of light blonde even the boy in there said go get some silver shampoo to make it better I payed 95 pound for this and left feeling horrible and cryed never again will I ever go BK to a Tony and guy store again over priced for wot they did to my hair ask for my money BK and won't give it BK so I might as well chuck it down the drain I took a pic in of wot I wanted… Read Full Review

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★☆☆☆☆

“Hair Smoothening review”

Written on: 16/07/2017 by tanejajyoti (1 review written)

The Toniandguy, i went there to get my hair smoothening done from janak puri outlet....earlier they suggested me to go for keratine treatment as according to them my hair will not look good after smoothening. So I got keratine done from them..and for keratine they charged me 6500 rs. and after a month I went for smoothening then again they have charged rs 7500 from me,they also charge the money along with taxes but will not provide you the bill unless u ask for it....but I don't know what kind… Read Full Review

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★★★★★

“Tony and Guy Peterborough uk.”

Written on: 02/07/2017 by Trese (1 review written)

I have been going to have my hair coloured and cut since I moved to Peterborough 1999. This shop has never failed to disappoint me. Changes through the years with regard to staff leaving, as you can expect. But am always happy who I have next to do my hair. I can't think of anything I dislike. Have been to a few other salons through the years, for a change. Always go back to the best Tony and Guy… Read Full Review

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★☆☆☆☆

“Toni & Guy Hull - avoid”

Written on: 24/06/2017 by Jayneyinlondon (1 review written)

Very disappointing; had a 10.40 on Friday - she kept me waiting for 20mins with no apology. When I raised this she was super defensive and just walked away from me like a petulant child, with the comment "we run on an appointment basis", err well my appointment was 10.40! Very sloppy and shoddy service; blow dry was fluffy and badly done. Do not recommend at all. If I could give this zero stars I would. I won't be going back again… Read Full Review

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★☆☆☆☆

“Simply disgraceful haircutting”

Written on: 29/05/2017 by 305Horton (1 review written)

The worst haircut EVER. I visited Toni and Guy in Brent Cross and paid alot for what I thought would be the best hairdresser in the store. Not only did the hairdresser not listen to what I wanted but did such a rubbish job. Looking at the results it would have been better if they had used bowls for the layers!!! It was unbelievably BAD. DO NOT USE THIS HAIRDRESSER AND DO NOT WASTE YOUR MONEY… Read Full Review

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