Halifax Mortgage Reviews

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Halifax Mortgage

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Latest Reviews

★☆☆☆☆

“Coronavirus payment holiday refused ”

Written on: 13/03/2020 by Nohelpatall (1 review written)

Just phoned the Halifax to get a 2 month payment holiday which is part of my mortgage deal and was refused. Due to being late on a couple of payments in the last 12 months , I’m not in arrears.. Only wanted the break as I’m self employed and am worried about the Coronavirus and if I catch it will struggle to make my payments.. Thanks a lot Halifax.. I’ll just have to carry on working regardless and maybe either spread it about or worst case die… Read Full Review

Donnarennie's Response to Nohelpatall's Review

Written on: 19/03/2020

SNAP just phoned the Halifax to request a payment holiday. As I was made redundant and have four children to feed . Ex partner is self employed and is unable to work. Refused because I have arrears so have been basically told if I was well off could have this payment holiday BUT the real people who are on low incomes have to pay. No help unless your Rich

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★★★★☆

“Great customer service”

Written on: 13/08/2018 by BevHilary (2 reviews written)

These guys went out of their way to make sure that my house completion happened on time. I know that most banks get a bad rep but Halifax really did help me out. Sometimes it is worth getting to know the local branch staff!… Read Full Review

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★☆☆☆☆

“Avoid Halifax mortgage”

Written on: 30/04/2018 by Cdne (1 review written)

After being Halifax customer for 11 years, top credit score, never missed a payment ever and took big loans in the past that were paid on time, halifax turn me down saying that couldn't verify my income. I m with the same employer for 6 years and wages go in my halifax account. The mortgage advisor was very unhelpful and looked tired when i asked him on updates. Wasted 21 days and a credit check. I m trying Natwest now who seems a lot better and ask questions rather than simply declining… Read Full Review

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★☆☆☆☆

“They do inspections just for money not to give money”

Written on: 07/12/2017

Sound like they want to cheat people. I have applied to mortgage. They dud principle. And told that i will get mortgage and done inspection of the house. But after 1 month they declined giving me mortgage!!! Just as excuse i didn't had enough yearly income. To tell this they took more then 2months. If they dont want give mortgage then why they inspection. Just to eat my 499 pounds? Very bad experience and bad bank… Read Full Review

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★☆☆☆☆

“Dont Bother they should be paying you to use them”

Written on: 04/08/2017 by 262Hayes (1 review written)

As the previous lady mentioned no communication at all unless your ring them. Then they don't give you right information at all or you cant get in touch with your mortgage adviser. I have had to raise two complaints to get the information that I have from them. I have a lovely email chain from my advisor and when I told the complaints department there delays have cost me money, sorry we are within our four week for a remortgage. If you are brave enough to go thru them and get her ring back… Read Full Review

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★☆☆☆☆

“Shocking!”

Written on: 28/07/2017 by Katylam (1 review written)

Shocking service! In total have spent 8hrs on the phone and two weeks to try and sort a remortgage with them as an existing customer. No reply from the mortgage sales advisor, only find out more info is needed every time I call no proactivness from them on contacting me. Disgusting! 9yrs I've had a mortgage and account with them and I think it's time to change! 3 times I went into the branch to change my married name, you raise an official complaint and nothing gets auctioned. Basically if you… Read Full Review

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★★★★★

“brilliant service ”

Written on: 19/03/2017 by nitew4tcher (1 review written)

Just cannot fault them excellent service and communication from start to finish. Brilliant. They responded fast and efficient and dealt with my broker in a professional manner. We got a excellent rate even with slight credit history issues. Highly recommended… Read Full Review

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★★★★★

“Phenomenal service! ”

Written on: 22/01/2017 by Carlat13 (1 review written)

The team at the Croydon branch was amazing and such a pleasure to work with. We did the application on Saturday, and the mortgage was approved on Monday! Throughout the process, she kept us informed as to what was going on and what it meant - mortgage speak isn't our forte! The moving in present we received was a cherry on the top of what had already been an amazing service. When I think of my previous experience with another lender, Halifax would be my first choice every time… Read Full Review

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★★★★★

“Outstanding - Offer in 7 days for remortgage”

Written on: 10/01/2017 by Anahi1953 (1 review written)

The Halifax were appointed via my mortgage broker (L&C - exceptional brokers) and were excellent. I have a high debt ratio due to home improvements, although I didn't have any receipts etc. Explained the high credit debt and loans, provided full details and asked for an extra £60k borrowing on the mortgage, as wanted to consolidate. Zero issue or judgement. The legal team Enact appointed by Halifax were very efficient and the process was exceptionally good. In the end I moved from… Read Full Review

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★☆☆☆☆

“Tim”

Written on: 05/12/2016 by Perezyk98 (1 review written)

I am applied for mortgage was quicker with broker. But taking long time to approved from Halifax. we did not get any proper anser from call center which they didi not know anything time scale. we dont know what is the progress of the application. other bank will do it withen 48 hrs replay. Halifax is very slow. I think Snell is better speed then Halifax… Read Full Review

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★★★★★

“Nothing but excellent”

Written on: 04/12/2016 by DashawnHolland439 (1 review written)

Ok I see many bad reviews on here for HBOS... My experience with this company obtaining a mortgage was nothing but excellent. The reasons Speed Administration Customer service They even sent a welcome pack when we moved Ignore all the negative here , they are the biggest lender in the country for a reason.. Will stay with them also. Excellent service … Read Full Review

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★★☆☆☆

“Very slow and talk rubbish !. ”

Written on: 03/10/2016 by Gaz140 (1 review written)

This is the 2nd mortgage dealing I've had with the Halifax. Neither dealings have been a pleasure!. 1st time they accepted my mortgage then when the deal was agreed they decided to take 5 grand away . Leaving me in limbo!. At the time the country was in recession and it was a 1st time mortgage so I dint really think it was 2 bad just thought they were very slow getting things done.i got the house so thought nowt more about erm. This year I have applied for a bigger mortgage some of the money… Read Full Review

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★☆☆☆☆

“UrgentTraining Needed”

Written on: 27/05/2016 by 284Head (1 review written)

Spoke to someone on the mortgage line after hanging on for 10 minutes. Just wanted to be sure that a mortgage could be approved within a 4 week time scale as the property developer said that exchange of contracts had to be done 4 weeks from the reservation of the property. All that kept on being repeated to me was that completion took between 4 to 12 weeks. It appeared that the difference between exchange and completion had not been heard of by this 'advisor'. A very frustrating call to say the… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE LEICESTER HUMBERSTONE GATE BRANCH”

Written on: 03/04/2016 by Hull463 (1 review written)

The worst customer service I have ever experienced. Firstly, a mortgage adviser booked an appointment in December 2015 for me for 5th March 2016 as my fixed term was coming to an end, I wait 3 months get to the branch and gets told there is no appointment booked and no one is available to see me on the day. Moreover, the staff at the branch instead of apologizing just kept on saying there is no appointment (in a robotic manner). He was then apparently not available wand wasn't going to be as… Read Full Review

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★☆☆☆☆

“Utter idiots - avoid at all costs”

Written on: 01/04/2016 by Kitty2112 (1 review written)

I have had a Halifax mortgage for the past 4 years. Have never missed a mortgage payment, and am currently in the best place financially I have ever been. I made the decision to move for a slightly bigger house and spent the best part of an hour to the Halifax to get a mortgage in principle. The guy on the phone, although pleasant, was inept and did not know how to input my works car lease into the system. This has resulted in them deciding that I can only afford a mortgage £10000 LESS than my… Read Full Review

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★☆☆☆☆

“Not done properly”

Written on: 17/03/2016 by Kullyhanjra (1 review written)

DO NOT BUY MORTGAGE FROM HALIFAX COMPLETE WASTE OF TIME DIDNT DO THE SURVEY PROPERLY ON THE HOUSE IT WAS FULL OF DAMP BUY THEY STILL PASSED THE HOUSE FOR A MORTGAGE… Read Full Review

02Robsonc's Response to Kullyhanjra's Review

Written on: 19/03/2016

Isn't it the buyers job to get a survey done? The mortgage providers survey isn't to highlight issues for the buyer its to see if they value the property at the price the buyer is paying to see if they'll give you the mortgage?

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★☆☆☆☆

“Dip accepted then turned down”

Written on: 29/02/2016 by 334Cullen (1 review written)

What a joke when you apply for a mortgage make sure you check the criteria yourself. They credit score you about 4 times and mess your credit up… Read Full Review

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★☆☆☆☆

“Non-existant customer service”

Written on: 27/02/2016 by MacGregorvi387 (1 review written)

When we took out our mortgage with Halifax we were pleased they would offer us one, since many other banks refused to offer any mortgages at all since many banks don't offer a mortgage on new builds for some reason. However, since accepting the Halifax deal, they were unable to produce a document with my and my wife's name spelled correctly. They also seemed to be unable to type the address of the property that they had visited for a valuation into a form. We had the paperwork issued four… Read Full Review

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★☆☆☆☆

“Avoid This Lender at all costs!”

Written on: 21/01/2016 by patsykb (1 review written)

I have had a Mortgage with the Halifax for over 10 years. I recently wanted to remove my ex partner from the Mortgage. This should have been a simple process that should of taken no longer than 6 weeks to complete (and I am being very generous with that time scale.) It took the Halifax more than 4 months to get this sorted and they made a number of mistakes along the way. The biggest being that they sent all of mine and my new partners confidential infomration to my ex partner. Along with this… Read Full Review

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★☆☆☆☆

“Rubbish Customer Service”

Written on: 18/12/2015 by JanPhillips242 (1 review written)

Regarding the Victoria branch at 2 Wilton Road, the Staff, and it appears managers are under skilled and don't seem to get the concept of giving 'good customer service'. As a heads up. . . Goods service is given when you either supply what a customer requests in a reasonable amount of time. Or you let them know if you cannot help them also within a reasonable amount of time. It is not when you waste more than 40 minutes of the customers time, asking for information and ID. Only to inform… Read Full Review

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