written by Wales6509 on 10/07/2023
We bought our this model over 20 years ago, its served us very well ,but now it making bleeping noise at intervals.ofcos all good things must come to an end.we love the fridge freezer. Nothing can top it
written by on 24/01/2016
Fridge door and other shelves poor quality and expensive to keep on replacing (single adult use only)!Also support services and manuals expensive. Fridge and freezer working but alarms going off every minutes at intervals between 3and 10mins.Door seals clean and undamaged. Decided to replace with a different manufacturer.
written by on 01/03/2013
The design for the Zanussi ZX99/5 is good but noticed that the bottom shelf where I housed my cartons of milk, snapped off when the fridge/freezer door was opened and the milk topped onto the plastic shelf- maybe the design needs to tighter to incorporate cartons of milk up to 6 lires in size. For the last year I have nearly every day had to manually turn off the temperature alarm that annoyingly bleeps constantly and for no apparent reason. Ultimately, i have bought a new Samsung fridge/freezer today. Maybe i am being unfair as the Zanussi fridge/freezer is 6 years old, but the persistant bleeping did make me buy a new one.
written by jonesmogs on 28/03/2011
i bought my zx99/5si for £400 in october 2004, during christmas 2005 we noticed that food was spoiling in the fridge(upper)compartment,contacted zanussi and was told basically to sod off as it was 2 months out of warranty,as i am a technician by trade i had a look myself and found that the defrost timer had failed,£25 later and a manual defrost saw the thing working again, albeit for only 4 months,then a warm fridge again!inspection revealed a failed circulation fan,price for the part?-£75!,i fitted it and normal service was resumed for?-4 months,awoke to a very annoying beeping noise,freezer door switch had failed,replaced that,then 2 weeks later the fridge door switch failed,basically it is not worth getting involved in repairing these piles of rubbish,i showed the various components to a mate of mine who is an electronics engineer with the ministry of defence and he said the cost of the electronics parts based on the poor quality would have been £25 at most to the zanussi factory! a clear case of something getting made to just outlast the warranty period and no more,an absoloutely disgusting example of zanussi/electrolux's business practices!i truly wish i had never clapped eyes on the thing in the first place,a mate of mine bought a beko at the same time and that is still going strong!
written by Dee 18 on 30/08/2010
Zanussi Fridge freezer model 99/5 intelliflow
bought this model in November 2004 from a small dealer, it was classed as A grade second £299.00 had a few scratches but otherwise perfect and until earlier this year no problems, then it started beeping inconsistantly, usually solved by opening door pressing button, checked manual which indicated temp drop so I assumed that it was due to door not being closed properly especially as it righted itself when door opened and closed then over last week it didn't seem as cold in fridge then over weekend fridge packed up followed by freezer, probably gonna be to expensive to fix so now checking out new ones.
I suppose I should be grateful in this day and age of short lasting throw away items it lasted almost 6 years.
written by on 25/08/2010
Bought the ZX99/5SI in December 2003 and within the first 18 months it developed an annoying beep during the night. Frustratingly this was just outside the warranty period and Zanussi wanted £380 to replace the compressor, we eventually settled on £180 but within 18 months the temperature beepers were back to annoy us. Food and freezer temeratures were fine so we have lived with the beeping (and cancelling manually) but now it has packed in. We will not be repairing it. We loved its look when we bought it and it came recomendeD by Comet....what can I say other than DO NOT BUY!!!
written by joolthefool on 18/08/2010
£349.99 paid for this model in May 2005,August 2010 the fridge no longer works which makes the fridge freezer useless for a functional kitchen.It has been cared for and not abused.shelves also started to fracture and repairs needed to be made in 2004.Too expensive to replace by buying.
Don't waste your money but hey its a lottery these days on how long electrical goods last no matter what make or model.Get a grip you fat cats and give us proper value for money.
written by on 07/05/2010
Zanussi Fridge ZRG614SW Absoute Rubbish. It cost £199 and within four months the handle has stress fractures from both screw points and is too weak to open fridge. Contacted Zanussi/Electrolux What a joke Zero customer service tried to tell me that the years guarantee doesn't cover weak plastic handles!
I am waiting to hear from John Lewis but trust me I am going to the small claims to FORCE Zanussi to take responsibility! Absolutely disgusting!
Written on: 27/05/2010
Good for you, fight them! Consumer Direct say if under six months you are entitled to full refund on goods not fit for purpose intended. I have a Zanussi fridge and freezer, side by side. Going onto my 4th handle on fridge in 15 months, now freezer is going. Zanussi say there is no problem.
written by on 15/04/2010
Starting with the negative, some of the trim broke off fairly easily when hit with an ogject (like a sweeping brush or vac), but didn't look too bad to the naked eye and that's it. Never had an problem with it in 4 years, alarms have gone off but on inspection, things weren't stored correctly or the door wasn't closed properly. Top product. Gave it to my sister when we moved, now I want it back 'cos integrated appliances are too small in comparison!!
written by on 13/01/2010
Rubbish. Lasted just 3 years. Spent over £100 on repairs that made no difference. After months of temperature alarms going off all the time including through the night it was eventually just too warm to put anything in. It ended up that the fridge was warmer than the kitchen!!!!
Written on: 25/01/2010
I found this review very helpful because...I too have this same fridge freezer except mine is 5 years old. I was wondering whether to have it repaired or buy new. I experienced the self same problems, lights flashing, beeping regularly especially when you were in bed. As my gas boiler has just broken down and we are without heat it defiantely is warmer inside my fridge than out. Just had to throw loads of food away that has defrosted! Will defiantely buy new and not a Zanussi.
written by on 12/10/2009
We had exactly the same problem: beeping every now and again and then, last summer continous beeping. Now it stopped working completely and we just ordered a new one. Not this brand, though... Do not buy it!
written by on 29/07/2009
This isn't quite the same model as I had (ZENB9950), but it looks pretty similar. Mine gave up after 3 years as well.
Looks like Zanussi Electrolux are really best avoided if you expect your fridge to last for a reasonable length of time.
written by on 22/05/2009
The Zanussi ZX99/5 looks good but shoddy workmanship; poor durability
written by laurag78 on 15/10/2008
when i fill my Zanussi ZX99/5 the temprature alarm keeps going off & is really anoying,
it has lost temprature in the fridge compartment almost completely now & thats with me turning it up to 5 ( full) which i should'nt have to do.
now i dont know what to do......any suggestions??
i would never get another one...
written by mikestretch on 03/10/2008
bought Zanussi ZX99/5 from john lewis with a 2 year g/tee. on the day the g/tee expired noticed fridge not as cold as normal, turned it up. following day fridge at room temp. freezer still cold. called up zanussi repair people earliest appointment 2 weeks! ... in the meantime the freezer went into complete defrost ruining contents. switched off, then on again, both fridge and freezer now working normally, then zanussi engineer turned up.... took it apart, put it back together,reckoned fan blocked. since then have to take hair dryer to the freezer elements at least once a week. [these ice up preventing cold air reaching the fridge] zanussi no help at all, for a 600 £ fridge this is disgraceful. the good news? i found this site, i am not alone!
Written on: 18/08/2010
I found this review very helpful because...My ZX99/5 Fridge freezer purchased from COMET 28/05/05 has now started to cause me major problems.
<br/>18/08/2010 the fridge freezer made an alarming noise which turned out to be the fridge becoming redundant.I cleaned the back as instructed by the manual but the fridge is more than useless.The alarm goes off constantly.The freezer is working so far but i'm not holding hope.
<br/>£349.99 down the pan and another massive carbon footprint inflicted on mother earth as i will have to purchase new again as repair costs are unreal and not effective.Nothing is made to last but we get told to help our enviroment and be aware of our carbon footprint.Zanussi and many other manufacturers need to get a grip and start making items to last much longer.If this means more expensive products that last so be it.Once again greedy fat cats creaming it off the majority who can ill afford luxuries.
written by on 25/07/2008
After three years of continuous use my Zanussi ZX99/5 fridge freezer is now needing new parts every year which cost around £100 - £200. I just think the freezer is rubbish a and the technical support that comes with it is poor. Not recommended.
written by peterhrob2 on 03/06/2008
It is disappointing that it broke down after just 3 years, one would expect more.
written by BANKS1 on 31/05/2008
Thought i was making a decent purchase buying the Zanussi ZX99/5. They are usually a reputable brand name. But it has cost an absolute premium. How wrong I was. Never ever again will I be purchasing another zanussi product. Ever!
Not worth the bother, so dont touch it with a barge pole, not even if its free.
And that's final!
written by jo howes on 19/11/2007
Not a happy bunny. Buying Electrolux to replace it.
written by arsenal62 on 01/07/2007
Don't buy Zanussi!
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers
Guest's Response to jonesmogs's Review
Written on: 18/07/2011
i agree poor components and Zanussi after sales is poor cheaper to replace my 3 year old freezer than repair I will never buy Electrolux products AEG Zanussi same company