First Direct Internet Banking Reviews - www.firstdirect.com

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★★★☆☆
2.8 / 5
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First Direct Internet Banking www.firstdirect.com
First Direct Internet Banking www.firstdirect.com
First Direct Internet Banking www.firstdirect.com

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Latest Reviews

★☆☆☆☆

“Awful”

Written on: 20/06/2020 by AubreeMcDonald (1 review written)

From best to worst in about 5 years. If you complain they threaten to close your accounts… Read Full Review

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★★☆☆☆

“Losing their Way”

Written on: 14/06/2019 by chessmachine (21 reviews written)

This was the premier bank but now they are following thier owners the HSBC with a disregard for customers needs. One such item is a long wait to answer the phones ironic as they are a no branch operation… Read Full Review

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★☆☆☆☆

“Extremely disappointing - used to be excellent”

Written on: 01/05/2019 by IsabelaBradley470 (1 review written)

Really sad to be leaving First Direct - which was once such a great bank that I regularly recommended it. However, things have changed. NO interest in current account - and no interest in customer relations either. Earlier today I was treated with extreme disrespect by someone in their online department and, later on, I was disrespected by a manager. Customer relations means nothing to these people. But I might have hung on - though it is much easier to change bank accounts than it used to be… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 22/12/2017 by bevcampbell (1 review written)

after banking with them for over 30 years having a LOT of savings with them, my mortgage and my partners banking plus recommending countless friends, they have refused to give my 18 year old daughter an account. cant supply a reason why. goodbye first direct - feels like the ultimate betrayal… Read Full Review

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★☆☆☆☆

“First direct is impossible.”

Written on: 16/09/2017 by btArnold1957 (1 review written)

Everything possible has been done to confuse and mislead an account holder seeking access to his account. I have given up and will have to telephone… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 17/06/2017 by Bender90 (1 review written)

Worst Bank Ever!!!!!! Do NOT open an account with these jokers… Read Full Review

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★★★★★

“long term customer love uk call centre response”

Written on: 16/03/2017 by Anya454 (1 review written)

Absolutely brilliant, been with first direct for over 7 years. The staff are second to none, open bank holidays and still professional, polite and most importantly they listen to you, no scripts and pre-planned answers here… Read Full Review

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Chessmachine's Comment

Written on: 20/06/2020

LOL do you work for them ?

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★★★★★

“Absolutely brilliant”

Written on: 26/02/2017 by Quinn89 (1 review written)

I have recently switched to First Direct and I have to say, they have been exceptional. As soon as you ring the number a person (yes, not a robot) answers! I love them already... Would highly recommend to anyone who is looking to switch, they also give you money! … Read Full Review

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★★★☆☆

“Check when paying off any loan that you do it by...”

Written on: 01/02/2017 by SierraKirkland (1 review written)

Check when paying off any loan that you do it by speaking to a customer service member of staff, not transfer funds to close the account .. It will cost a lot in interest, got lost in the figures. But not goof d… Read Full Review

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★☆☆☆☆

“trying to complain”

Written on: 23/11/2016 by BarbaraSnyder1961 (1 review written)

Been trying to get a complaint about mortgages registered for three hours, sums them up really. They were an excellent bank not any more! Echo wait times on phones etc, but the mortgage team are unbelievable and how FD values its customers and their history is truly appalling… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 26/10/2016 by Lia65 (1 review written)

In applying for a current account First direct led me on to believe that everything was set up and even sent me a welcome pack. One month later I called them to find out why the switch from my other account had not yet occurred. For some mysterious reason they had cancelled my application without notifying me. I tried my utmost to follow their instructions to "complete" the application process but after attempting to chase them up having sat through many long phone calls (left on hold) I ended… Read Full Review

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★☆☆☆☆

“Shock”

Written on: 01/09/2016 by CamrynMattingly240 (1 review written)

Apply online to switch account was left feeling shock and worry try to speak to somebody at First Direct. Woman on the phone sound like a robot keep repeating the same things, saying cannot help you, but there was nobody high to speak to anyway. What a bank you stick to what your computer is telling you. After Knowing what I know now I am happy to not have my account with you. On a good note I when to Santander and they open my account and make feel very welcome, P.S it will be good in your T.V… Read Full Review

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★☆☆☆☆

“First Direct Leeds. WORSE Account Opening Department EVER!”

Written on: 06/07/2016 by NathenBroussard178 (1 review written)

Opening an account with First Direct appeared reasonable, NOT! Here is what happened with their 'Account Opening team' Made to Feel like a Criminal! Belittled! At approx 13:19 PM I had a Call from A... First Direct Leeds Account Opening Team who made me feel that being pensioned was bad, Derogatory in some way. This A... even Curtly said “We Don't give just ANYONE an account” as if I was a No one. Their Online application facility does not allow one to describe the details of ones… Read Full Review

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E111's Comment

Written on: 26/02/2017

Banks and bankers (The ROTHCHILDS !!!) have long forgotten us.

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★★☆☆☆

“Call centre wait times”

Written on: 20/04/2016 by Wrx_dan (1 review written)

First Direct are great if you can actually get through to their call centre, however over the last couple of years wait times have increased from less than a minute, to a minimum of 10 minutes. For a telephone bank this is appalling, 17 minute wait today, and once I finish on this call I will be asking the agent how I complain about this service. For clarification today's wait was for the mortgage line, but the 10 minute wait was for the main contact number. Not even a sorry for keeping me… Read Full Review

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★☆☆☆☆

“Intrusive questions”

Written on: 06/04/2016 by 361Johnston (1 review written)

I have banked with First Direct for many years and wanted to open a regular savings account. I was asked so many intrusive questions like how much our house sold for and how much our flat cost. Where my business is.How much I earn and whether I paid myself enough as questions would be asked- actually the girl hadn't realised my tax rate. Questions about my business and what I do. etc etc. This isn't the bank I have always known and loved. The staff are too busy to be helpful now… Read Full Review

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★★☆☆☆

“Not enough staff anymore.”

Written on: 31/03/2016 by catherinemartin2702 (1 review written)

Banked with First Direct for 25+yrs.Great service. Last 2 yrs I always receive 'experiencing high call volumes' message. Wait times 7-10 mins. Not good enough for a telephone bank. Staff great when you speak to them, but the wait increasing at all times of day… Read Full Review

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★★☆☆☆

“Not what it was”

Written on: 13/03/2016 by SeanWarren175 (1 review written)

I'm reluctant to move as there'd be no guarantee of an improvement but the service has gone to the dogs. Used to be top notch but ten minutes (at best) of hanging on the phone is not acceptable. When you do finally get through the staff are unfailingly helpful but it's too late to make a good impression by then. Very disappointing; I have been with FD for over 20 years and have had nothing but praise for them during that time. It has all changed, and not for the better… Read Full Review

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★☆☆☆☆

“Dont switch her you will regret it ”

Written on: 12/03/2016

Been customers for 20 + years means nothing, standing order not sent no reason given, no pin reader sent cant transfer money, used to be 2 to 3 mins wait now 10 to 15 timed it on phone. Gone to the dogs or worse, told them we were switching they said "all the best hope you are pleased with your new provider" Sarcastic still all family is leaving now as well, Seen it before bradford and bingly shutters come down when loads of customers have bad service its a dead duck… Read Full Review

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★☆☆☆☆

“Waiting to join”

Written on: 11/01/2016 by Vega1964 (1 review written)

I wanted to ask about joining First Direct, but after waiting 12 minutes without an answer I just gave up. Obviously they dont want the business… Read Full Review

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★★☆☆☆

“What's gone wrong !”

Written on: 01/11/2015 by PalomaVelez467 (1 review written)

Used to be great - now shocking - the new app and security is so complicated I've had to rely on telephone - but the wait time is horrendous - and as for the security - favourite city - make sure it's at least 6 letters as my fave of Paris wasn't good enough - same. With everything else so make sure your childhood friend was some one with at least 8 characters And preferably a number in their name ! All written while waiting in a queue for them to answer Have they not worked out they are… Read Full Review

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