KLM Reviews

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Latest Reviews

★★★★★

“They care about how you fly. ”

Written on: 01/09/2017 by Larson280 (1 review written)

KLM makes an effort to stay as close as possible to there core values. Yes, they are more expensive than low budget airlines but for that everything is included. If you count baggage, drinks, free seat choice inflight entertaiment etc. the small differance you are left with is more than made up for. There fleet is quite new and well equipped and the leg space is so much better than then with competitors. I would make a good comparison before you fly next time and look beyond the first things an… Read Full Review

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★☆☆☆☆

“Nothing Changes”

Written on: 13/04/2017 by AlondraGrady403 (1 review written)

The recent news about United Airlines brought back an unpleasant memory. My wife and I were booked on a KLM flight out of Bristol to Venice with a change at Amsterdam. It was to be an anniversary trip and had been booked six months in advance. Arriving at Bristol in plenty of time we were informed that our seats had been 'sold on' to business class passengers who were paying more to be on the flight. It meant we would miss our connection and not arrive at Venice until a day later. I have not… Read Full Review

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★☆☆☆☆

“The most unhelpful airline!”

Written on: 11/04/2017 by Crash.UK (10 reviews written)

Booked with KLM as I thought they were one of the better airlines but even BEFORE my flight this had turned out to be wrong. I am booked on a flight which I want to amend to the earlier departure time. Called KLM and because my flight was booked through an online agent they will not deal with me! Really? I paid, I'm the traveller, yet that means nothing to KLM. Unfortunately I cannot get through to the agent although they are the biggest in Europe which was explained to KLM yet still no… Read Full Review

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★★★★★

“First Class Airline”

Written on: 15/07/2016 by Carter262 (1 review written)

just flew Birmingham to Cape Town via Amsterdam everything great - friendly staff, good food and up to date films… Read Full Review

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★★★★★

“I love this airline”

Written on: 21/03/2016

I am so impressed with the service experienced that I would like to make this my regular airline. The staff were very friendly and professional. The food was nice and I felt like I was being pampered without even being in first class. I thought everything was very well organised and I got the impression that the crew really did care about their customer's experiences. I can honestly say I would recommend this airline to anybody. I have to add that the flight into Dubai arrived about… Read Full Review

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★☆☆☆☆

“From ok to one the worst airline in Europe”

Written on: 01/11/2015 by Darrell322 (1 review written)

A company is always the reflect of its employees and it is the case with KLM. It used to be a fine airline few years ago. I don’t know what happened but it went from fine to a total nightmare. 1st bad experience: Trying to defraud customers at Hamburg airport. In the past, luggage were included in the rpice of the flight at KLM, but the last few years they have decided to go “low quality, high cost and low service” like all the would be Ryanair out there. As a result, passenger have… Read Full Review

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Ericwa's Comment

Written on: 01/11/2015

It's true, they really take people for idiots. Flight cancelled because of so called fog while the weather is clear and great

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★★★☆☆

“BEWARE OF WEB SITE”

Written on: 18/09/2015 by ruffie467 (1 review written)

We are seniors and this is the second time using KLM the first was booked through a travel agent to Europe with a cruise. This year using a stop at Paris then to Rome to connect with a cruise we did our own air on the KLM website. The flight from Toronto to Paris our luggage weight was ok on a Air France(SISTER AIRLINE) flight, also on our return two flights home Rome to Amsterdam and then to Toronto. When we checked in for our flight Paris to Rome it was on a Air France counter with a boarding… Read Full Review

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★☆☆☆☆

“DO NOT EVER USE KLM!  My friend and I had booked an...”

Written on: 08/09/2015 by Missmadden23 (1 review written)

DO NOT EVER USE KLM!  My friend and I had booked an August flight to Ibiza and last minute had to cancel due to work. We resecheduled one day apart for a September flight to London. I had to pay a difference of almost $200 for the flight change, meanwhile to make the same change my friend was not only NOT charged, but credited almost $200 towards another flight AND given some kind of mileage option that I wasn't. When I called to ask if I could have my payment refunded, they declined and said… Read Full Review

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★★☆☆☆

“KLM lost my luggage ”

Written on: 07/09/2015

Delta used to be my favourite airline until KLM gave me a lounge in between my flights but, when we came home our baggage had been carelessly LOST. I now hate KLM very much and I would recommend not ever flying with them. Losing my baggage was a careless mistake a good airline would consider outrageous. It a wasn't just me but half the passengers on my flight did not collect their baggage. I have absolutely nothing good to say about this mishap… Read Full Review

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★☆☆☆☆

“Worst experience ever! Customers have choices!”

Written on: 25/05/2015 by rnkollo (1 review written)

When I first arrived every one was so RUDE! Customer service is awful. They talked down to my family as if we had no value. If I had an option to go with another airline I would have. I have never experience such bad customer service with any other company of any line of business. I would never recommend this airline to anyone. Shame on them for not connecting customer service to customer retention. … Read Full Review

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★☆☆☆☆

“INVOLUNTARY FIRST CLASS downgrade OVERSOLD”

Written on: 19/12/2014 by Lorelai481 (1 review written)

FIRST CLASS INVOLUNTARY DOWNGRADE FOR A SOLDOUT FLIGHT!!!!!!! Can you imagine PAYING for a first class ticket and bring offered AN appology and insignificant voucher because that is how they decided to make business. Not ranking into account the opportunity cost for their customers unacceptable treatment… Read Full Review

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★☆☆☆☆

“Flight Delayed no communication”

Written on: 29/10/2014 by VickyVallance (2 reviews written)

Ended up overnight in Amsterdam in crappy Ibis hotel, didn't leave until next day lunchtime. The could have laid on an extra flight to accommodate a full flight load of passengers that were stuck. Not impressed with lack of communication. … Read Full Review

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★☆☆☆☆

“Misplaced baggage ”

Written on: 22/09/2014 by McCartney5 (1 review written)

It is under agony, discomfort and disappointment that I'm posting this here. Three of us were to be on a Delhi-Amsterdam flight on 19.09.14. First the flight got cancelled and we were bumped off to Austrian Airlines with a layover at Vienna. From Vienna we were to take a Klm flight to ams. At Delhi airport, our baggage was booked till Amsterdam directly. On arrival at Vienna at 5.40 am we boarded the flt to Ams at 7.30am. We were assured our luggage had been transferred. Upon arrival at 9am… Read Full Review

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★☆☆☆☆

“KLM Does Not Communicate”

Written on: 04/08/2014

KLM lost my baggage, which I think is OK, it happens. They found it the next day, even better. However, they put it on a plane to a city which they knew I will have left by the time the baggage gets there (the date of the temporary address is part of their own complaint form). In the seven days since they misdirected my baggage, I got no information whatsoever, what is happening with the baggage or what action is taken to find it. KLM did not contact me at all, and when I contacted them, I… Read Full Review

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★☆☆☆☆

“my lost baggage”

Written on: 15/06/2014 by Frostre50 (1 review written)

one star for good inflight service I was put on a different flight because of delays,was told in amsterdam that my luggage would be sent on to toronto canada.my 10 hour flight ended up being 21hrs due to missed connections. my luggage ended up in montreal is still there as far as i know,because i was unable to get a PIR number in toronto no one seems able to help .All I get is apologies no help has been obtained.I received a 50 euro certificate for the original missed flight for mynext… Read Full Review

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★☆☆☆☆

“Scary experiences in AMSTERDAM SCHIPHOL and with KLM”

Written on: 17/04/2014 by O'Reillyeu176 (1 review written)

I had a problem with KLM than eventually can be easly overcome by common sense, something that in Amsterdam KLM, does not seem to produce. I'm a long term custmer of KLM, I'm not a frequent flyer but I'm one of the client that used to feed the company coffer at least once a year with a transcontinental flight. I was travelling from Jakarta to Geneva, when a snow storm hit the Swiss city, as the local airport management is using company like ISS, a cleaning and security that pay staff the… Read Full Review

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★★★★★

“my favorite company in the world”

Written on: 17/09/2013 by ahmeddd (3 reviews written)

i have flown turkish before from amsterdam to istanbul eveytime and this one time i decided to try klm the seats are better and although the food is not the same, i love the service: everybody is cherful and i love the fact that i never had any delays with klm. with turkish i was on hold for 1 hour before landing at istanbul!!… Read Full Review

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★☆☆☆☆

“worst in the world”

Written on: 11/09/2013 by shit_klm (1 review written)

I took the KLM airline this June. And they lost my suitcase. It took more than three month and I heard nothing from them. I complained again and still got nothing. Finally, I complain the facebook and got the reply. However, they only provide 600$ for refunding. What's a bad airline… Read Full Review

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★☆☆☆☆

“KLM - Worst Flight Ever”

Written on: 25/07/2013

"I am a Delta frequent flyer and I was amazed how little room there was in an economy seat on a 7+ hour flight from Amsterdam to New York. It reminded me of the seats on Spirit Airlines. I flew from Amsterdam to NYC on Tuesday and was in pain for most of the flight. I was unable to get remotely comfortable or even use my laptop due to the lack of space. I am 46 years old and 6'2" tall. The staff on the flight was was cheerful and polite but told me initially that I should have purchased an… Read Full Review

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★★★☆☆

“Good Service, Rewards Issues”

Written on: 21/06/2013 by peliroja (2 reviews written)

I have not had anything but good service when I've traveled on KLM. The problem is when it comes to the Frequent Flyer situation. I never was able to make the correction to my name in any way shape or form. I never got to use them and I never was able to fix the situation. I was happy with them as a traveler, but as a frequent traveler, not so much… Read Full Review

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