Cingular Reviews

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Latest Reviews

★★★☆☆

“I HAVE BEEN A LOYAL ATT/CINGULAR CUSTOMER FOR OVER 10...”

Written on: 03/11/2010

I HAVE BEEN A LOYAL ATT/CINGULAR CUSTOMER FOR OVER 10 YEARS. TALK AND TEXT PLANS ARE HORRIBLE TO ME I HAVE THE 39.99 PLAN 400 MINS 5,000 WEEKENDS AND AFTER 9PM MINS. I HAVE 100 TEXT FOR 5.99 AND PAY PER USE ON INTERNET WHICH IS ABOUT 5 CENTS A MIN OR SEC. MY MONTHLY BILL IS ABOUT 53$. I HAVE THE CHANCE TO UPGRADE MY SERVICE TO GET A NICER UPDATED PHONE...BUT ****** IT IS A REQUIREMANT TO ADD A 15/2O DOLLAR DATA PLAN WHICH IS DAMN CRAZY IF I DONT USE THE INTERNET OR DATA PLANS IT SHOULD NOT BE… Read Full Review

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★☆☆☆☆

“We changed from Verizon to Cingular in Feb 06. ...”

Written on: 10/01/2008

We changed from Verizon to Cingular in Feb 06. Everything has been alright besides all the dropped calls. The past 2 bills we have been charged for 750; 520 text messages. There is no possible way we could have used that many between the two of us. When we called, they try to talk you into paying them MORE money for unlimited when we already pay them $120 a month. Its not that we need unlimited because we don,t use the 400 we have between the two of us. We had this problem when we had them… Read Full Review

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★☆☆☆☆

“They'll charge you with Roaming, Internet Storage,...”

Written on: 12/12/2007 by archivedmails (1 review written)

They'll charge you with Roaming, Internet Storage, Night and Weekend minutes. I have T-Mobile right now and love their services, free Roaming, night and weekend minutes… Read Full Review

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☆☆☆☆☆

“I have had cingular/ at &; for 3 years. They were OK...”

Written on: 12/12/2007 by patricia375 (1 review written)

I have had cingular/ at &; for 3 years. They were OK at first, but, when I renewed my contract, I received overpriced very junk phones 6126 Nokia. The surface pealed, and one of the phones quit working. The second phone has very bad. I returned the one within the first week, they replaced it, but, the replacement phone didn't last long. when I sent that one back. they sent another one. then about 2-4 weeks later, they charged my account $127.00 and claimed the phone was neglected. (This phone… Read Full Review

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☆☆☆☆☆

“I was charged for the 4 months by Cingular even though...”

Written on: 05/10/2007 by arajeshpeter (1 review written)

I was charged for the 4 months by Cingular even though I cancelled my subscription. No option for you to cancel your auto payment options. No options in Website, No options for the retailers...all the above even over phone also...
I called and cancelled my auto-recharge. Just to verify I called again, got to a different Rep. he said still its enabled… Read Full Review

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★★☆☆☆

“My phone broke, so I went to the Cingular store in...”

Written on: 21/08/2007 by succer21 (1 review written)

My phone broke, so I went to the Cingular store in Villa La Jolla Drive. My original plan was to get a new phone that is not too expensive. I was told that since I have a year contract I have warranty and I am eligible for getting my phone replaced at no cost. On my next bill I was charged $115 for getting a new phone because after their investigation they claimed the damage was not covered in the warranty. When I complained, I was told that I had to read the contract more carefully regardless… Read Full Review

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★☆☆☆☆

“Go to T-mobile... check out details above.”

Written on: 04/08/2007 by juz2chad (1 review written)

Go to T-mobile... check out details above… Read Full Review

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★★★★☆

“I had Cingular for nearly 6 years before the AT&T...”

Written on: 03/07/2007 by xmasbaby (1 review written)

I had Cingular for nearly 6 years before the AT&T takeover. Before Cingular, I had Verizon. Honestly, I never experienced a problem with Cingular. No dropped calls, network always available, great customer service, etc. The AT&T takeover has changed all of that. If you were a previous Cingular customer and are coming back because of the AT&T takeover and their enticements to come back, I advise you to look at other providers first for comparison and make your best judgement. I do not believe I… Read Full Review

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★★★★★

“I would suggest Cingular, the new AT&T to anybody that...”

Written on: 28/06/2007 by bbenmeyer (7 reviews written)

I would suggest Cingular, the new AT&T to anybody that needs a phone… Read Full Review

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★★☆☆☆

“Need to really re-think their plans. The phones do not...”

Written on: 18/04/2007 by sefpsu (1 review written)

Need to really re-think their plans. The phones do not hold up and they are unwilling to help you if your phone breaks through no fault of your own. Terrible. Prices are WAY too high as well. There is no really basic plan. (coverage area is good)… Read Full Review

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★★★☆☆

“Trying to find a "simple phone" for my elderly...”

Written on: 13/04/2007 by karen black (1 review written)

Trying to find a "simple phone" for my elderly husband. Have not found one with Cingular… Read Full Review

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☆☆☆☆☆

“This Mobile Phone Networks sucks!!!Stay away as far as...”

Written on: 23/02/2007 by Jan2 (1 review written)

This Mobile Phone Networks sucks!!!Stay away as far as you can go from Cingular. My husband and I were looking for the cheapest/value for money family plan out there...because believe me family plans tend to be pretty expensive..and we couldn't go through T mobile, because he already had a contract with them and that would be breaking his contract...anyway, so we decided to go with Cingular....bad choice. I am still regretting it. I try to call my husband...the call drops allllllll the time!… Read Full Review

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☆☆☆☆☆

“I just switched from Cingular to Verizon. We did so...”

Written on: 22/02/2007 by lwahlestedt (1 review written)

I just switched from Cingular to Verizon. We did so after:
1. Way too many dropped calls. Once we were at a Dolphins game and there was no network coverage. This cost us about 5 hours of trying to find each other. When there is coverage the reception is terrible.
2. We had problems with one of our phones always forwarding to another phone on our family account. I spent about 6 hours on the phone trying to fix this and it never was fixed.
3. The customer care people were extremely rude… Read Full Review

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Jenniphan's Response to 279445_lwahlestedt's Review

Written on: 10/05/2007

I disagree. I switched from Verizon to Cingular about six months now and I love it. Verizon has great customer service don't get me wrong but I was getting so many dropped calls! At first I thought it was my phone then I upgraded phones and it was still happening. So I asked around and found out that two of my friends were experiencing the same thing! I live in a fairly new development and Verizon absolutely sucks in this area! I switched to Cingular and now I have no problems!

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☆☆☆☆☆

“Cingular is enormously overpriced. I work from 9 to 7...”

Written on: 31/01/2007 by justyours (1 review written)

Cingular is enormously overpriced. I work from 9 to 7 and I barely have any time to talk on my cell phone. My bill, however, has come out to about $300/month for the past few months. Every time I call to complain, they say "Why didn't you check your minute usage?" The funny thing is, Cingular refers to the "minute checking service" as a "general guideline." I recently found out that their "minutes service" lags up to a FEW DAYS. Not a few hours, a FEW DAYS. The customer service rep told me… Read Full Review

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Angie99's Response to 276623_justyours's Review

Written on: 17/07/2007

HOOAH! I totally agree. I have been with Cingular for several years and have ran into several bill related problems, one insurance problem, and you are so right about the customer service deptartment: rude, not willing to suggest the best plan for you etc. I am currently searching for a new carrier. No more Cingular/ATT for me!

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★★★☆☆

“The Cingular mobile phone network drops way too many...”

Written on: 12/11/2006 by eddconnect (1 review written)

The Cingular mobile phone network drops way too many calls. Billing is always correct, but it drops more than 3 calls per day. Their customer support is also bad… Read Full Review

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☆☆☆☆☆

“If you want to pay 200.00 for a mobile phone that...”

Written on: 26/10/2006 by noway101 (1 review written)

If you want to pay 200.00 for a mobile phone that won't last 3 months, get charged for their gross receipts fees so they don't have to pay them, drop the majority of your calls then Cingular is the place for you!!!… Read Full Review

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★☆☆☆☆

“Om over 90% (no exaggeration) of my calls I fail to...”

Written on: 01/09/2006 by Chris Silver (1 review written)

Om over 90% (no exaggeration) of my calls I fail to get connected, the call is dropped and/or the reception is very poor.

Customer service is the absolute worst. They find my predicament funny. Funny!!

Good bye Cingular… Read Full Review

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☆☆☆☆☆

“Got a pay as you go phone from Cingular for my elderly...”

Written on: 29/08/2006 by richtrav (1 review written)

Got a pay as you go phone from Cingular for my elderly father in Arizona, after being assured that there was coverage. My father told me after several weeks that he could not make calls or receive them and was told by the clerk at the local mall there, that there was no coverage in his area. When I called Cingular I was told that pay as you go phones don't have the same coverage and it was suggested that I switch to a prepaid account where I get charged monthly. The worst customer service!!… Read Full Review

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★★★★☆

“Compared to what's out there, it's fine. The coverage...”

Written on: 17/08/2006 by julieanon (1 review written)

Compared to what's out there, it's fine. The coverage is good, but be sure when you sign up with Cingular, or upgrade your service, to ask all the questions. I agreed to upgrade my service, which included a new "free" phone, but they did not tell me that I would pay for the $9 shipping or that the bonus minutes were only for a promotional period. Also, text messaging and Internet connection are extra costs. Just keep asking them, are there any other charges? Get the person's name etc… Read Full Review

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★★★★★

“I like Cingular a lot. GSM offers the most...”

Written on: 05/08/2006 by tomular8 (3 reviews written)

I like Cingular a lot. GSM offers the most flexibility, especially when I travel. I also like their phone selection. The service is reliable, and I barely ever experience any dropped calls.

It is kind of expensive, but prices are comparable to other carriers.

Overall, it is a good service and reliable. I would recommend Cingular… Read Full Review

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