Pipex Broadband www.solo.pipex.net

Click here if this is your business
Pipex Broadband www.solo.pipex.net
★☆☆☆☆
1.1
12.0% of users recommend this
Click here if this is your business
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

? Ask our helpful community of experts about this product or company
Pipex Broadband www.solo.pipex.net - Ask a question now

Media Gallery for Pipex Broadband www.solo.pipex.net

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“Health Warning - Using Pipex may affect your credit...”

★☆☆☆☆

written by on 12/06/2011

Pipex Probably the worst provider of any service that I have had the misfortune to have to deal with in my forty years of dealing with company customer services departments. In fact Pipex do not have a customer service strategy of any kind. I represent my 82 year old mother, who for 2 years tried every possible avenue to get Pipex to allow me to act on her behalf when she had a problem. We wrote letters and e mails and we called but never managed to succeed to get the record onto their system. During one conversation I was told that Pipex do not accept any written instructions and do not reply to any written correspondence. What kind of company is this? For that reason, this year I transferred my mothers service back to BT. Problems began when Pipex failed to disconnect her service on the due date. This was ENTIRLY their error as we and BT followed all procedures correctly. For some months Pipex double charged my mother and we spent over £15 on a number of telephone calls trying to get Pipex to disconnect her service. Eventually 6 weeks later they sent a closing demand for payment that did not detail in any way what the payment was for or that is was a closing statement. It did not confirm the account was closed or give any details of dates and account closure. Within four days of receiving this demand my mother received another letter telling her that if she did not pay within 14 days, Pipex would put the matter in the hands of debt collectors and that her credit reference would be affected. In all this very stressful time Pipex have taken no responsibility of any kind that this was a Pipex error in the first place. User beware ! this company offers the very poorest level of service.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Dire”

★☆☆☆☆

written by on 30/05/2011

I'm a fool to myself for sticking with this set of chumps for so long. Overpriced, unreliable and slooooooooow. If this comment appears then it is a true miracle as it would mean i had a connection for longer than a few seconds. Yes, i've done it to myself but i'm sure one of the many other providers may appreciate my custom.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I was with Pipex, they bought out homecall, and became...”

★☆☆☆☆

written by rdavidson on 17/05/2011

I was with Pipex, they bought out homecall, and became Pipex Homecall and then made my broadband terrible, I had constant cut outs and broadband speed issues, it was slower that the old dial up alot of the time, when I tried to complain about it, I spent most of my time trying to get through to their customer service line which cost me a fortune, none of their staff could seem to help me, and the helpdesk is poor, and to top that they put my existing contract of £6.50 for broadband up to £15.99 without telling me, so I cancelled my contract, unfortunately, I had been paying the higher price for 12 months, they said they had sent letters out informing of the price raise, but, I never recieved one, and they wouldn't give me my money back either, not easy getting out of their contract, it will cost you about £30 in phone calls to their billing dept. Make sure you cancel your direct debt, as I have read other customers being charged for their services after contract should have ended! they have no customers service at all, Pipex are probably the worst company for broadband out there, that I have used anyway! I have heard Talk Talk have bought them out, I would imagine Pipex will pipe their bad customer service and problems over to Talk Talk too! IF YOU ARE LOOKING FOR A PROVIDER FOR BROADBAND BE WARNED!!! do your research, you will find alot of their ex-customers saying pretty much the same.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Have a constant hissing and crackling on my telephone...”

★☆☆☆☆

written by on 17/03/2011

Have a constant hissing and crackling on my telephone line. I have had numerous phone calls to customer service in India. They have run numerous tests on my line and everytime tell me their is no fault. I have no broadband connection and basically cannot use the phone either. They have agreed to credit my account for both services for the month that I have had no service. I was sent a new router after speaking with an engineer who ran tests. I was only allowed this if I entered into another 12 months contract. So with no other option I did. I had an engineer visit at 7.15am in the morning who then told me that my new router was faulty and then logged a fault with the phone line with customer service in India. I had a connection for about an hour or two when the engineer logged into the test page connecting to my new router. Now the interference on my phone line is twice as bad as it ever was! After another call back from them today to tell me for the umteenth time, they is not fault on the line - I totally lost it and told them to fix it within the next 48 hours or I will cancel. Her reply was you are not paying for the service until it is fixed so you don't have to cancel. I told her Pipex has a bad reputation and you are upholding that but not fixing my broadband problem. Clearly there is a fault which needs fixing! Totally exasperated by this whole thing!! Its now been a month and half without broadband and unable to use my phone line. Oh but on the upside I have a wireless connection....great if you have a laptop - which I don't!!! Seriously thinking of cancelling but not sure if this will sort out my hissing and crackling and broadband issue??

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ydm's Comment

Written on: 05/04/2011

i had the exactly same experience and even worse was i waste money to bought a new router which that think was the router fault but actually was not the router matter. with no internet connetion for over a months and i finally decided to change to orange a few days ago, still waiting for orange to set up everything and hope orange doesn't let me down.
<br/>pipex just a nightmare !

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Your current bandwidth reading is: ”

★☆☆☆☆

written by on 03/03/2011

Your current bandwidth reading is:
116.10kbps
which means you can download at 14.51 KB/sec. from our servers

WOW! memories of dial up! Been with Pipex about 9 years..Just waiting on my MAC code...Plusnet next...

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Pipex Talk Talk Are One. ”

★☆☆☆☆

written by mastermartin on 01/02/2011

Pipex Talk Talk Are One.
I Have Been Ripped Off For Years, How Do I Know?
The Rep At Pipex As Good As Told Me Last Friday Via The Phone.
£18 Pound A Month For 2mg, No Phone Line, Phone, EMail Address, Web Space Or Account Page.(Thats What I Was Getting With Toucan Prior To Pipex Takeover)
His Reply Was (It Was Up To Me To Get My Own Accounts In Order And Compare The Prices That I Was Paying).He Then Offered To Reduce The Charge To £8 pounds A Month, And Give Me A Magic Internet Speed.(I Did Not Want To Change My Phone And Line From BT)
I Told Him, That I Would Get Back To Him First Thing Monday Morning And Asked Him To Work Some Of His Magic Over The Weekend And Raise My Speed From (It Had Dropped To 1.1) That's £18 pound For 1.1 Which Went Up And Down.
Monday - Magic Never Happened And I Phoned As Promised, The Call Ended With A Question For Him. If I Receive 1.1mg £18 pounds And You Cannot Up The Speed How Can You Supply Me Magic Speeds For £8.
He Could Not Reply.(He Just Wanted Me To Take Out A New Contract) I GOT MY MACK CODE ARRANGED THERE AND THEN.
Oops I Did Not Want To Tick Value For Money Star, But I Had A Oops.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Been with Pipex for over 10 years now. It used to...”

★☆☆☆☆

written by on 25/01/2011

Been with Pipex for over 10 years now. It used to provide a fast, reliable and sensibly priced service.
Since TalkTalk took over the (8MB) rate has dropped to less than 2MB. They refuse to send a paper bill and the online billing will not allow the user to log on.
Customer support is an utter joke requiring a separate registration process and log on just to contact them.
They have defrauded me of several hundreds of pounds and now I find that due to them "not recognising" my account number I cannot even cancel.
I hope that they can spell OFCOM because that is my next point of call.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I requested that my account with Pipex be...”

★☆☆☆☆

written by on 23/01/2011

I requested that my account with Pipex be cancelled because I was no longer satisfied with the 'lack of service' I was paying for.
I cancelled on the 17th of November 20010 ,and since I have charged for my monthly bill this year!
When I called to query why I had been charged for a service I was not using ( i have changed mu landline number and service provide since!) I was told that the cancellation had not taken place sue to an 'unforseen error'!.
I have to wait another five days to check if account has been closed!
Value for money is only warranted when the service works!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Utter dross. Use to be an excellent service when it...”

★☆☆☆☆

written by on 12/01/2011

Utter dross. Use to be an excellent service when it was Bulldog. Now the service is patchy and unreliable and has a habit of cutting out for days on end. When you phone customer services they try to fob yo off with all sorts of rubbish and never return calls when they say they will. If you are with them the do as i am going to - cancel. If yoi are considering going with them - think again. A shoddy company and a shoddy service.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Do Not Use ... their customer service is dreadful and...”

★☆☆☆☆

written by on 07/01/2011

Do Not Use ... their customer service is dreadful and it si difficult to make a clean break and get out of their grasp once you realise what a crock they are.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Pipex are the worst commercial company i have had the...”

★☆☆☆☆

written by on 29/12/2010

Pipex are the worst commercial company i have had the displeasure to deal with. Be warned - if you try to cancel their 'services' you will be in for a long haul...they make cpntact exceptionally difficult, and then constantly change the goal posts as to the requirements for disconnection. STEER WELL CLEAR!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“My 86 year old father-in-law started having problems...”

★☆☆☆☆

written by on 20/12/2010

My 86 year old father-in-law started having problems with his phone line on the 6th December. He reported it straight away, and was then told two days later that they couldn't contact him because his line was out of order! My husband has spent over 5 hours of time on the phone to them on his behalf to try and sort it...to no avail. They say they will ring my father-in-law's mobile at a certain times...then don't ring. It is now the 19th Decemebr and still nothing done. At 86, on his own, with snow, this situation is despicable. We live 150 mile away so helping is difficult. Don't touch Pipex with a barge pole..their call centre is impossible...they have a poor grasp of English, both in talking and understanding, and their service is rubbish.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“When it works its slow ”

★☆☆☆☆

written by on 16/11/2010

When it works its slow
When it doesnt their customer support is awful. Currently sill offline after almost a week of frustrating phone calls and broken promises.
Last time this happened it was down to a planned outahe that stopped our service for over one week, of course no one at customer support knew.

Shocking steer well clear

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I have had nothing but trouble since Pipex took over...”

★☆☆☆☆

written by on 10/11/2010

I have had nothing but trouble since Pipex took over my broadband service. I was left for 2 weeks without a landline connection, followed by 10 days without broadband. Their Customer Services in INDIA are useless. The best that can be said is that they are usually polite. I have had money taken from my account that was supposed to be a refund and it took 3 months for them to put this right. They are diabolical but having looked at reviews for a few other providers, I have still not cut my ties with them because I don't want to go from frying pan to fire! I would have liked to know whether there was any backup in this country rather than people reading from a script in India.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“For the last 7 weeks or so we have not been able to...”

★☆☆☆☆

written by on 08/11/2010

For the last 7 weeks or so we have not been able to receive the 1571 callminder service. The Pipex call centre in India was unable to give any idea as to when it will be restored and told me that all Pipex customers in the U.K. have the same problem.

Is anyone else encountering this inconvenience and apparent lack of concern and urgency?

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I have had problems with my phone and broadband since...”

★☆☆☆☆

written by on 07/10/2010

I have had problems with my phone and broadband since pipex took over bulldog! increasingly so over the last 3 months, where I have had no Broadband at all- I have sent e-mails and been on the phone 100's of times, where you go through a lengthy recorded message (5p per minute) to be told that they are 'experiencing unusually high call volumes' then they end the call. On this one occasio, I have just spent the last 3 hours phoning and phoning continuously, I have got through 20 times then been hung up on before any one speaks. I finally got through and spoke to some-one who I then asked to speak to the supervisor- put on hold for 10 minutes (probably hoping I'd hang up). Supervisor said he would pass me to the right department- I insisted that I din't want to go on hold but to be passed to someone to deal with it- I was put on hold and then hung up on!!
Do not ever ever ever ever ever be with a company like this....and how are you supposed to cancel?
How?

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I finished with Pipex in April and was told I was due...”

★☆☆☆☆

written by on 04/10/2010

I finished with Pipex in April and was told I was due for a refund of £4.08 as my account was closed mid month.
It is now the 4th October and despite numerous e mails to them ( I refuse to ring them on an 0871 number ) I am still waiting for my refund and for them to close my account.
They are the worst company I have dealt with.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“They seemed a good company until they managed to lose...”

★☆☆☆☆

written by SPAMBUSTER on 03/10/2010

They seemed a good company until they managed to lose all my emails.

Initially they had informed they carried back ups, but then it turned out they had lost them too.

After trying to leave them, they dragged it out for ages, as the 'monthly date for leaving had passed, so it took two months, then they forgot and continued to try to take the standing order from the bank (which I discovered the day before it was meant to be taken, after checking when I read many people had had the same problem when cancelling).

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Prior to Talk talk taking over pipex the service was...”

★☆☆☆☆

written by on 01/10/2010

Prior to Talk talk taking over pipex the service was second to none. After broadband connection started to drop off and following a 20 min call to the customer service advising me i needed to pay £50.00 for an engineer to visit my house to sort out the problem although the same line had been in operation for 10 years+ and a new router I decided enough was enough. Never going back the the group.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Since is now opal it keeps cutting out and pipex never...”

★☆☆☆☆

written by benpetben on 25/09/2010

Since is now opal it keeps cutting out and pipex never comtact us the custmer service team is terrible. Pipex was great before it became opal

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview