Pipex Probably the worst provider of any service that I have had the misfortune to have to deal with in my forty years of dealing with company customer services departments. In fact Pipex do not have a customer service strategy of any kind. I represent my 82 year old mother, who for 2 years tried every possible avenue to get Pipex to allow me to act on her behalf when she had a problem. We wrote letters and e mails and we called but never managed to succeed to get the record onto their system. During one conversation I was told that Pipex do not accept any written instructions and do not reply to any written correspondence. What kind of company is this? For that reason, this year I transferred my mothers service back to BT. Problems began when Pipex failed to disconnect her service on the due date. This was ENTIRLY their error as we and BT followed all procedures correctly. For some months Pipex double charged my mother and we spent over £15 on a number of telephone calls trying to get Pipex to disconnect her service. Eventually 6 weeks later they sent a closing demand for payment that did not detail in any way what the payment was for or that is was a closing statement. It did not confirm the account was closed or give any details of dates and account closure. Within four days of receiving this demand my mother received another letter telling her that if she did not pay within 14 days, Pipex would put the matter in the hands of debt collectors and that her credit reference would be affected. In all this very stressful time Pipex have taken no responsibility of any kind that this was a Pipex error in the first place. User beware ! this company offers the very poorest level of service.

I'm a fool to myself for sticking with this set of chumps for so long. Overpriced, unreliable and slooooooooow. If this comment appears then it is a true miracle as it would mean i had a connection for longer than a few seconds. Yes, i've done it to myself but i'm sure one of the many other providers may appreciate my custom.

Have a constant hissing and crackling on my telephone line. I have had numerous phone calls to customer service in India. They have run numerous tests on my line and everytime tell me their is no fault. I have no broadband connection and basically cannot use the phone either. They have agreed to credit my account for both services for the month that I have had no service. I was sent a new router after speaking with an engineer who ran tests. I was only allowed this if I entered into another 12 months contract. So with no other option I did. I had an engineer visit at 7.15am in the morning who then told me that my new router was faulty and then logged a fault with the phone line with customer service in India. I had a connection for about an hour or two when the engineer logged into the test page connecting to my new router. Now the interference on my phone line is twice as bad as it ever was! After another call back from them today to tell me for the umteenth time, they is not fault on the line - I totally lost it and told them to fix it within the next 48 hours or I will cancel. Her reply was you are not paying for the service until it is fixed so you don't have to cancel. I told her Pipex has a bad reputation and you are upholding that but not fixing my broadband problem. Clearly there is a fault which needs fixing! Totally exasperated by this whole thing!! Its now been a month and half without broadband and unable to use my phone line. Oh but on the upside I have a wireless connection....great if you have a laptop - which I don't!!! Seriously thinking of cancelling but not sure if this will sort out my hissing and crackling and broadband issue??

Your current bandwidth reading is:
116.10kbps
which means you can download at 14.51 KB/sec. from our servers

WOW! memories of dial up! Been with Pipex about 9 years..Just waiting on my MAC code...Plusnet next...

Been with Pipex for over 10 years now. It used to provide a fast, reliable and sensibly priced service.
Since TalkTalk took over the (8MB) rate has dropped to less than 2MB. They refuse to send a paper bill and the online billing will not allow the user to log on.
Customer support is an utter joke requiring a separate registration process and log on just to contact them.
They have defrauded me of several hundreds of pounds and now I find that due to them "not recognising" my account number I cannot even cancel.
I hope that they can spell OFCOM because that is my next point of call.

I requested that my account with Pipex be cancelled because I was no longer satisfied with the 'lack of service' I was paying for.
I cancelled on the 17th of November 20010 ,and since I have charged for my monthly bill this year!
When I called to query why I had been charged for a service I was not using ( i have changed mu landline number and service provide since!) I was told that the cancellation had not taken place sue to an 'unforseen error'!.
I have to wait another five days to check if account has been closed!
Value for money is only warranted when the service works!

Utter dross. Use to be an excellent service when it was Bulldog. Now the service is patchy and unreliable and has a habit of cutting out for days on end. When you phone customer services they try to fob yo off with all sorts of rubbish and never return calls when they say they will. If you are with them the do as i am going to - cancel. If yoi are considering going with them - think again. A shoddy company and a shoddy service.

Do Not Use ... their customer service is dreadful and it si difficult to make a clean break and get out of their grasp once you realise what a crock they are.

Pipex are the worst commercial company i have had the displeasure to deal with. Be warned - if you try to cancel their 'services' you will be in for a long haul...they make cpntact exceptionally difficult, and then constantly change the goal posts as to the requirements for disconnection. STEER WELL CLEAR!!

My 86 year old father-in-law started having problems with his phone line on the 6th December. He reported it straight away, and was then told two days later that they couldn't contact him because his line was out of order! My husband has spent over 5 hours of time on the phone to them on his behalf to try and sort it...to no avail. They say they will ring my father-in-law's mobile at a certain times...then don't ring. It is now the 19th Decemebr and still nothing done. At 86, on his own, with snow, this situation is despicable. We live 150 mile away so helping is difficult. Don't touch Pipex with a barge pole..their call centre is impossible...they have a poor grasp of English, both in talking and understanding, and their service is rubbish.

When it works its slow
When it doesnt their customer support is awful. Currently sill offline after almost a week of frustrating phone calls and broken promises.
Last time this happened it was down to a planned outahe that stopped our service for over one week, of course no one at customer support knew.

Shocking steer well clear

I have had nothing but trouble since Pipex took over my broadband service. I was left for 2 weeks without a landline connection, followed by 10 days without broadband. Their Customer Services in INDIA are useless. The best that can be said is that they are usually polite. I have had money taken from my account that was supposed to be a refund and it took 3 months for them to put this right. They are diabolical but having looked at reviews for a few other providers, I have still not cut my ties with them because I don't want to go from frying pan to fire! I would have liked to know whether there was any backup in this country rather than people reading from a script in India.

For the last 7 weeks or so we have not been able to receive the 1571 callminder service. The Pipex call centre in India was unable to give any idea as to when it will be restored and told me that all Pipex customers in the U.K. have the same problem.

Is anyone else encountering this inconvenience and apparent lack of concern and urgency?

I have had problems with my phone and broadband since pipex took over bulldog! increasingly so over the last 3 months, where I have had no Broadband at all- I have sent e-mails and been on the phone 100's of times, where you go through a lengthy recorded message (5p per minute) to be told that they are 'experiencing unusually high call volumes' then they end the call. On this one occasio, I have just spent the last 3 hours phoning and phoning continuously, I have got through 20 times then been hung up on before any one speaks. I finally got through and spoke to some-one who I then asked to speak to the supervisor- put on hold for 10 minutes (probably hoping I'd hang up). Supervisor said he would pass me to the right department- I insisted that I din't want to go on hold but to be passed to someone to deal with it- I was put on hold and then hung up on!!
Do not ever ever ever ever ever be with a company like this....and how are you supposed to cancel?
How?

I finished with Pipex in April and was told I was due for a refund of £4.08 as my account was closed mid month.
It is now the 4th October and despite numerous e mails to them ( I refuse to ring them on an 0871 number ) I am still waiting for my refund and for them to close my account.
They are the worst company I have dealt with.

Prior to Talk talk taking over pipex the service was second to none. After broadband connection started to drop off and following a 20 min call to the customer service advising me i needed to pay £50.00 for an engineer to visit my house to sort out the problem although the same line had been in operation for 10 years+ and a new router I decided enough was enough. Never going back the the group.