Tesco Mobile - www.tesco.com/mobilenetwork

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Tesco Mobile - www.tesco.com/mobilenetwork
★★☆☆☆
2.1
27.0% of users recommend this
Click here if this is your business
  • Signal Coverage

  • Customer Service

  • Value For Money

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Latest Reviews

“No coverage”

★☆☆☆☆

written by 165Nicholson on 15/09/2021

I cannot recommend this network as I get no coverage at work & limited coverage at home

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“Changed apps on my home screen”

★☆☆☆☆

written by GeorgeDreyfuss on 19/12/2019

When I put in my new Tesco Mobile SIM card, my carefully arranged home screens were dispensed with and filled with loads of Google and Facebook rubbish. They probably got paid enough by the Faceboogle to compensate for this 1 star review.

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Ktnm's Response to GeorgeDreyfuss's Review

Written on: 11/01/2020

Putting a new SIM card in the phone has nothing to do with your apps? This has to be the funniest review I’ve read in months. It’s your handset / update that causes this.

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“Problem with my mobile”

★★★★★

written by Karlief424 on 08/09/2018

I bought a mobile phone at the Watford branch of Tesco, however the phone became faulty after about 5 months. I returned to the Watford branch to see if they could help, I found them extremely helpful, they carried out tests and proved the phone was faulty. They connected me with the Mobile phone Customer services and I and the sales assistant explained my problem. Again they were extremely helpful and they replaced my mobile phone without any charge. The service I got was excellent

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“Appalling”

★☆☆☆☆

written by on 02/09/2017

Purchased a Rocket Pack in July. A couple of trips to Tesco to sort it all out, its a Sim card how hard should it be!! The tech guys were a bit hit and miss, one was able to get it going eventually. But on my third trip was told to ring customer support. Already done that - twice, suggest website did that and a credit check ( for a pay as you go phone? Really?) Then create an account which is done.....only now cant get into 'my account' as login identification is 'not recognised'. As an added bonus Tesco website also downloads a virus onto your computer....Thank goodness my antivirus isn't from Tesco!! According to websites Tesco is allegedly a good brand, good coverage and value for money. I'll be honest I went with this product because it offered everything I would use for a good price. I'm not sure what has gone wrong but I'm left feeling incredibly frustrated and let down.... I wonder if three is any good?

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“Tesco-Mobile service qualitiy and on-line services”

★☆☆☆☆

written by sancicarioi on 16/05/2017

With a new Tesco Mobile Android in service I tried Customer Care on-line to try entering two Topup Vouchers. This attempt failed on-line and produced the result 'voucher invalid'; cost so far "20 + £15 unavailable and advice to telephone elsewhere. Recourse to Customer Care by phone on 4455 resulted in a string of key-press choices none of which allowed success with the vouchers. Last route was via Chat line on two successive days. The first contact allowed the use of one voucher but the second was left in limbo with the advice to get somene else to install it on another 'phone (!). The second Chat contact produced the result that the other voucher had already been used. All this took my time for two days and it seemed that support personnel do have adequate resources to allow easy response to customer problems; to charge 20p/min to my PAYG account in these circumstances is an insult and not a 'customer service'. NO I will not be recommending Tesco Mobile. To get even the answers I eventually received meant dark hints about 'writing to management' and asking more widely if Tesco is really interested in providing service after sales. Not surising that this question remsined unanswered.

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“Completely useless mobile service”

★☆☆☆☆

written by Elenag463 on 01/04/2017

I took out a pay monthly contract with Tescomobile in December last year. My wife had taken one three years previously. In early December neither of us were able to use the telephone at home ( or in any area within a radius of about one mile from home) due to virtually zero mobile coverage. We have spoken with Tesco on about 20 occasions and although they recognise the problem with a local transmitting mast, which they say is owned by O2, there has been no improvement in the nearly five months of our mobile usage. Tesco appear not to be concerned that these customers are receiving no service coverage and they do not appear to be putting pressure on O2 to repair the problem. As a respected Company, Tesco should be treating their customers with greater clarity about what service they can provide and to point out the limitations of their service prior to selling their products. This provider is to be avoided with regard to mobile phone contracts.

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“Dubious product advertising”

★☆☆☆☆

written by jamiewalker1 on 24/03/2017

All the SIM only packs show top up amounts of £5+, this does not seem to be the case however and the amounts are £10+. I am sure there will be a way to top up £5 but who knows how that is. You should not advertise something that isn't as easy as the other top up methods.

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“Awful”

★☆☆☆☆

written by IrelandHess161 on 02/01/2017

Been a customer for a long time and suddenly told I've gone £30 over despite having a buffer! Absolutely no help or explanation, awful customer service and will be going elsewhere

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“I changed my contract to Tesco from EE. I can not...”

★★★★★

written by Elle67 on 17/10/2016

I changed my contract to Tesco from EE. I can not begin to explain how much better life is ! When I was with EE my contract was £39pm, but everything was so expensive there were extra charges for everything & my bill was never less than £79. I could never get to the bottom of why as the staff were so unhelpful & had even made me cry. I changed to Tesco sim only at £12.50pm & had a buffer of £5. Recently I increased my buffer as was using it up, I thought I was just using internet more, but was using that up to. So I rang Tesco explaining , the guy In spoke to was so helpful & instead of just increasing as some companies would explained it wasn't actually anything I was doing but I was receiving premium rate texts. He told me the number to ring for further help, which I did & they added a premium rate bar to block these texts. So I did not have to play out more & both people I spoke to today were polite, helpful & respectful. Whenever I have wanted advice/help everyone does their best. The service is fantastic. I would recommend Tesco mobile to anyone.

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“dreadful tesco after sales.”

★☆☆☆☆

written by 133Shields on 18/08/2016

I have a three month old phone that refuses to ring. Told to send it off when I receive envelope. No sign of envelope being sent yet and one hour after calling Teso's helpline (joke) I can talk to a manager in 24 to 48hrs. Nothing like Tesco making a mountain out of a molehill, couldn't collect bag from their phone shop and their whole set up is a mess of their own making. I now want my money back and wish to leave this awful mistake called Tesco behind me.

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“Poor Customer Service”

★☆☆☆☆

written by ukWatson76 on 26/07/2016

I went into a store hoping to purchase the new Samsung Galaxy as I thought Tesco had quite a reasonable price going for that particular phone. The member of staff who served me asked for a form of identification and then rejected it, telling me that it didn't look right. I was shocked so therefore went back into the main part of the store to tell a member of family what had happened. We both came back to the man who was serving us to ask why he thought it looked fake, for him to reply with an answer which suggested that he knew he was wrong, however he still wouldn't serve me. Therefore I went to get another opinion from the store's security man (whom is trained in spotting a fake ID) and he told us that my identification was perfectly fine. Therefore we went back to the man to tell him this. And he refused me again. I ended up complaining to one of the staff at the store who told me that she would sort it out and would sell me the phone herself if I wanted, however I felt so insulted by this man (he reduced me to tears because of his misogynistic attitude that he had towards myself) that I stated that I was to go somewhere else, I put in a formal complaint and left the store. The woman who I had spoken to about the situation phoned me up a few days later to apologise about the service that I had received in store. I received an apology from her, however the man who had caused all of this still hasn't apologised at all. He upset me and it isn't at all acceptable to be giving out this kind of customer service.

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“Dreadful”

★☆☆☆☆

written by CWNH on 12/07/2016

I cancelled within fourteen days as agreed - I was getting no signal at all in the countryside - and yet two months later I am still being charged by direct debit every month. I have phoned Tesco EIGHT TIMES about this but they seem to pride themselves on bad customer service. I am so fed up I have vowed never even to shop at their supermarkets again

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“Tesco mobile ”

★☆☆☆☆

written by Curtis277 on 04/02/2016

Had nothing but trouble with signal Internet and mobile I would warn anyone to avoid buying tesco mobile do not make the mistake me and my girlfriend did they will tell you they use 02 it is useless worse than 3 network avoid

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“Don't ever buy a tesco phone”

★☆☆☆☆

written by Bremner74 on 23/11/2015

I bought one on the Tesco network as pay as you go. The money just drained away even when I was not using it. I decided to get it unlocked. I went into a Tesco store and had to ring their customer service. I paid £10 and was told I would receive an email in 5 - 7 working days with a code to unlock it. 6 weeks later I gave up waiting and bought a new phone. I rang Tesco to get my £10 refunded and they only offered a Tesco voucher and would not refund my £10. Useless!

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“Awful”

★☆☆☆☆

written by Rileyc406 on 08/11/2015

They didn't have my phone in stock so I was required to order it however when I got home I got an email saying Tesco had cancelled my order? I tried to reorder my phone but the website is poor and can't complete my request. Also on my previous phone I have signed up to phone insurance yet Tesco refused to help despite the fact I have been religiously paying £12 per month. Complete and utter waste of money, awful customer service.

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“Bitter Taste”

★☆☆☆☆

written by chrisjuk89 on 30/09/2015

The problems I have had with this network have been compounded by Tesco's rude and patronising customer service team. The network is unable to offer a stable data connection even when coverage is excellent. As a result Tesco is utterly useless for a modern smartphone. Interupted downloads and buffering plus a plethora of android errors await the unlucky customer. Tesco's complete inabillity to communicate properly with their customers has led to them blocking my sim card without cause or explanation and a 3 week delay for the new one to arrive, a month which will not be refunded. Speaking with Tesco customer services is a very unpleasant experience and often increases stress and blood pressure to the point of shortening a persons life expectancy, however, this experience is quite often unavoidable as a Tesco customer. Obviously my advice to anyone considering Tesco as a future network is just to ignore them and this is my honest opinion. I really do wish I hadnt bothered.

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“ok with gettin my mins but had alot of faults”

★★★☆☆

written by JaylenPeters492 on 21/09/2015

I had to get 4 sim cards from tesco store cause I pay my bill but never get to use my services with my mega bits. Whan I phone them they say there a fault with my sim I had to change it 4 times. The other problem is a bigger one they always take my bill money out without my prermission even though I not set up direct debit cause just incase I have a other bill to pay that's more important and I cant pay them but they always try to take money out even after I said don't keep my card etails but they say they don't but secretly do and by law there not aloud to keep card details if the card holder has said don't.

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“Dont Bother Just go to a proper phone provider”

★☆☆☆☆

written by MacPherson183 on 18/07/2015

Wish i had never switched to Tesco mobile. Staff customer service is awful. I wanted to switch from my existing network taking my number. Tesco mucked that up and did not do it until i chased them up. Store staff say ' we are here to asell phones we dont do customer service'!! Tesco mobile helpline blame staf in store for non switch, store blame Head office. Also the new phone they gave me was not set up correctly by them and does not work-it wont send picture messages atached tio a text- took it back 3 staf in store couldnt rctify so i was told to sort it myself or try and source a replacement phone myself-bearing in mind i was 3 days into a Tesco phone contract. Avoid at all costs I wish i had never switched

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“Data Stung!”

★★★☆☆

written by jasondunlop on 27/06/2015

Customer service is good, signal is good, prices are good. The big fat No No is the fact your data is eaten up in days, even when data is switched off Tesco still manage to allow you to go into your safety buffer! Ive seen this same problem highlighted in a lot of reviews of Tesco mobile, so its not just me imagining things! Ive since changed networks and i have no more data usage problems! Id go as far as to say Tesco are ripping customers off with the data charges!

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“Absolutely awful”

★☆☆☆☆

written by 272Newton on 26/06/2015

I wouldn’t normally bother to write a review on services such as these and big companies but when it comes to Tesco mobile I felt I had to. I have been with various providers over the years and all have their niggles but if you are reading this and thinking about going with Tesco Mobile DON’T! I have had my phone for less than 2 months and in that time I must have rung Tesco around 40 times and visited their shop on numerous occasions with various problems, such as not being able to make calls, not being able to receive calls etc. The handset was and still is in perfect working condition, something at Tesco’s end happens and they are always at a loss as to how to fix the problem almost talking to me as though I am an idiot who doesn’t know how to use a mobile phone. They found it impossible to transfer my number from my old network and I had to be given a new one. Their standard answer is take the sim out and it will work – never has that worked for me. All the time you are being charged for a contract. The charger they sent me didn’t work and when I called they said I would need to contact Microsoft direct (that is the phone I have) but they had no idea how and they didn’t have a number - I should Google it! There was the promise of a free gift which has never materialised despite chasing this, when trying to claim the gift via a specific website it just says there was an error. I could write an essay on the problems I have had but let me say this none of it has been my fault, although customer services are fairly polite they are never able to rectify problems and always fob you off, this has been such a stressful and miserable experience if I could go back I never would have gone with Tesco and I think it’s a joke that they have topped the Which? List for mobile satisfaction and I wonder how they managed this. The only good thing is the coverage is excellent when you have a working phone. So please take my advice and go with anyone but Tesco Mobile.

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Asked by cbb2016 on 11th February 2016 Report this content
Tesco is continuing to try to take payment for phone contracts which have been de-activated, resulting in my ex-partner being sent a letter from a debt collecting agency threatening court action if payment is not received. He set up payment with his card, on what was our joint credit card account at the time, to Tesco Mobile for our daughters' phones. The accounts have since been de-activated but Tesco are still requesting payment from, what is now, just my credit card account. I have contacted my bank and they have now stopped payments to Tesco but advised that I cancel the contract with Tesco. We have both phoned Tesco to resolve this, separately and together, but continually fail at the security questions - I suspect because the card details are mine and therefore different to when the payment was set up. Add to this the fact that the Tesco account is in my ex's name but the payment is in mine! We can't access the accounts online because they are de-activated! Tesco can offer no solution to this, despite us suggesting we go to a store, together, with photo ID etc. This surely can't be the first time this has happened? My ex has now received a letter from a debt collecting agency threatening court action if £100 odd is not received within the week! Any advice will be much appreciated. Thanks

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Answers (1)
Report this content jasondunlop Written on: 11/02/2016
By the sounds of things you have done everything you can to resolve this & Tesco are obviously still not listening! Contact them one last time by e-mail, send your email directly to their complaints department and let them know that if they do not resolve this within 14 days then you are going to take it up with the financial ombudsman. Its an easy thing to do & its free. I would also make your complaint via their facebook page and make it as public as possible! (Capital Letters & Bold Print) Believe me when i say big companies like Tesco fear being exposed for poor service via media sites like facebook. I think you'll get justice on this sooner than you think if you do both these things. Good Luck..... JD
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