Go through a uk distribtor rather than going direct. I bought a replacement net. The style has changed (for the worse for the customer but at nearly £150 delivered, undoubtedly better/more profitable for jumping) and there is no help/guidance on how to fit it. It is tricky to fit and there is so much tension on it feed string through holes that don't appear to have any re-enforcing it seemed very easy to damage and expensive net. I asked one of the U.K. Disrubutors who was reasonably helpful considering I didn't buy it from them. Still not had a return call from jumping - best not holding my breath I suppose

I was appaulled by the service I received from Jumpking. I was told on the website that there would be friendly and fast service so I paid extra to purchase my trampoline through the parent company. However I couldn't get through to their contact number for seven days. When I did the service I received was extremely poor. I also did not get replies from my email and was told this was my fault! My email account is working perfectly well. If you want to purchase your trampoline through a reputable company do not buy with Jumpking. The staff are rude and unhelpful.

We bought the jump king, thinking it was the Rolls-Royce of trampolines .I couldn't have been more wrong. The rust is horrendous, padding rips, but the net is the worst design I ve ever seen. Our kids are careful with it as they know it is poor quality but even so within 3 yrs we have had 2 nets brea£100 later !customer service is incredibly poor and take no ownership of responsibility.

Just telephoned company that make Jumpking to tell them our five year old supposedly galvanised trampoline has rusted. The ladder has fallen apart and some essential parts that attach the bed to the springs are rusted throughout thereby making the trampoline useless. I asked if they sold them as spare parts but no!!! I would have to buy a new bed costing over £99. Galvanised but obviously not if it rains!! I asked if this was reasonable for a five year old trampoline and they said it was up to the company we bought it from. Very, very disappointed.

Have an oval pod version and had a similar experience to another reviewer. The net is not durable. Ours ripped all of the way around last week in the wind after previously ripping time and time again. When I contacted Jumkking they just said they only gaurantee net for 12 months. Tramploine is now past this point. They want £150 for a replacement! Surely this is not fit for purpose! Would not recommend on this basis. Safety has to come first

We have a 12'round Jumpking trampoline with enclosure which we purchased June 2008 so it's just less then 2 years old. A couple of weeks ago I was watching my daughter jumping on the trampoline when she lost her balance and fell backwards and to my horror her head went through the net!! I contacted Jumpking directly and spoke to the Direct Sales manager who was very unsympathetic and told me that they couldn't help me as the net was more than 12 months old! I was appalled at the lack of concern regarding the safety of the net and the dreadful customer service that I received. I bought the net for the very purpose of preventing my children falling off the trampoline and as far as I can see it is not fit for purpose. I seriously question the quality of the enclosure netting and have contacted Trading Standards and they have agreed that Jumpking are legally obliged to rectify the situation under the Sale of Goods Act. I would definitely not recommend Jumpking enclosures as safe and will not be purchasing another one. We previously had an 8' Kerboing trampoline which we had for over 4 years and never had any problems with the net.