Short story – ordered 2 sofas one to arrive within 4-6 weeks and the other 13 weeks. The store ordered both sofas for 13 weeks (the sales person’s error) and we were left without a sofa for 13 weeks. No compensation, there was no call back(s) after being told there would be and no solution. And then further issues to add to my poor customer journey. Long-story. The store salesperson was aware we needed a sofa as soon as we could due to us moving to a new house and not taking our old sofa with us. They were made aware we have 2 young children and ideally needed something as soon as we could (which is why we opted to purchase another sofa and have this delivered quicker). We were prepared to be without a sofa for the 4-6 weeks. It was not until the 6 weeks were up that after calling the store and Harvey’s customer services to get a delivery date we found out the error. If you make an order in store the online team cannot help, you have to speak to the store. Which is great if you can get through to someone and if they actually sound like they want to help. Ridiculous that a large company does not have a centralised system. After numerous correspondence with what Harvey’s calls customer services (spanning a couple of months) I emailed the CEO as the responses I received were not satisfactory. Customer services did not answer my questions, nor do they really understand how compensation works. They claimed compensation was given to us, this was the 10% extra off store offer they had going on (something which any customer could receive as was standard during the promotion). The CEO passed on my email to customer services where they contacted me to let me know they will investigate and get back to me within 7 days. Guess what 8 days and nothing. So I emailed them to say I will take this to the ombudsman. Which I did, and the Ombudsman ruled in my favour. 28 days after the Ombudsman’s ruling Harvey’s had still not contacted me in regard to compensation. I waited a further week before I contacted the ombudsman to let them know nothing has happened. They said they have contacted Harvey’s urgently to make them aware. Another 3 weeks after that I have still not had any contact. Looks like Harvey’s will not honour what I have been told they have agreed to. I am yet to contact the ombudsman again, what can they really do! As we had cancelled the sofa which was due to arrive in 4-6 weeks Harvey’s would not consider that in anyway. I had never asked them to and they mentioned that they allowed us to cancel the sofa. Well of course considering it was their error and they did not deliver as they had agreed to. I was waiting for this to all end before writing my review however I do not believe that they have any intention of contact. Such a shame. And now I’ve rambled on just so I can get this off my chest. The only reason I haven’t given 1 star is that the 13-week sofa was delivered on time and 3-4 months later is in good condition. Even though the delivery person forced one part through the front door slightly scratching it.

bought 3 seater recliner middle cushion lies back, looks auwful but had 2 opinions from harveys . it can be fixed just keep pushing it forward, good FIXED they say until the next time someone sits on it then just push it forward again repeat this every time. Not good. Not a happy customer but have been assured this how they should be, the 2nd opinion had a different story and told me the end 2 seats will sit back in a few years so all will be well, now just wait 2 years. It did look fine at 1st but getting worse as time goes on just don't know how it will end. Its a shame because it did look really nice when I got it. So think very carefully before you buy. Don't look at reviews on Harvey's website because I wrote a few and they haven't put them up so guessing they only put good reviews up.

Don't bother purchaseing the 5year protection plan, after moving my furniture due to a new floor been fitted. The frame and cushion have moved too. I have to pay yet another 45pound for a report to find out if it's the manufacturer fault. I think I was miss sold this insurance.

I ordered a 7 seater corner suite on 23rd of August and was told the order would take 13 weeks. I received a text from them last week to say my sofa would be delivered between 7 and 1pm yesterday (monday 21st). On Saturday, I received a call from someone in their warehouse saying that when they have gone to load my sofa on the lorry, they could not find it although they confirmed that according to their computer system it was definitely received. I called their Customer Services, and they informed me that the warehouse was now closed, and it would not be investigated until yesterday. I called yesterday afternoon to ask for an update, but was told they are still trying to find it. I called them again this afternoon, only to be told the sofa is "missing" and they had not been able to find it, and they would have to order another sofa, which means another 13 week wait.They told me they would call my local Harveys, who would lend me a suite until our arrives. They have promised me 2 x 2 seater sofas and an armchair in brown. Not the colour we wanted but it would be ok for the time being. I am absolutely furious as they have had over £2000 of my money since August, and when we finally get the sofa they will have had our money for 6 months. I really don't recommend anyone uses Harveys. I won't ever buy from them again.

I had 2 sofas delivered and 2 of the power packs were missing customer services was rung by the delivery driver and they promised they would be here within 3 days it has now been 9 days and still no sign of them. I have contacted customer services now for 4 days on the trot and still not getting anywhere. Appalling customer services would never order off them again.

Having waited 12 weeks for a new (not cheap!!) dining room table, 4 chairs and a bench with seat pad, I am thoroughly disappointed to find that two of the chairs have different seat fabric to the one I ordered and the bench cushion is also different :-( Delivery was as advised and on time and the drivers were helpful and polite. I have phoned customer services who do not seem in too much of a hurry to help me out - apparently they have to get in touch directly with the supplier so I am in limbo - have paid in full so I guess they won't be in a rush!!! I might be doing them a disservice but, judging by the other reviews on here, I hadn't better hold my breath!!! Oak Furnitureland and their own Sofa Store on the other hand have been excellent from start to finish - would thoroughly recommend them.

Ordered a Noir dining table & chairs in late Jan this year 2015, from Harvey's in Cardiff. Just received delivery today 11th May after waiting 4 months appalling delivery service no communication for point of order apart from a text to say when they would be delivering the item. I had to chase the company on several occasions on the day of delivery as they promised delivery in the morning between 7am & 1 pm but to no avail. Nobody rang me back with an update from H/Q until I chased the store direct then an hour later the delivery driver rang me to say he would be with me within half an hour that was @ 3.30 pm. Rang customer services the following day to register my complaint spoke with a lady who was helpful & understanding,she offered to cover the transport cost I incurred of £20 which was some consolation to the stressful day awaiting delivery. Would I buy again from Harvey’s not sure? But would say that I have bought in the past & everything has been fine. Would consider other options first but if I recommended Harvey's then I would make sure that the I's are dotted & T's crossed next time around. Many Thanks John form Cardiff

Ordered a leather three seater and two seater Pearl leather suite 16 weeks ago. We were pleased when Harveys rang and told us it was in and would be delivered today. Delivery men brought in the three seater first then asked if we had ordered a different colour for the two seater only the one they brought in was a greeny grey colour. Not the one we had ordered, they suggested we keep and use it and get Harveys to reorder the correct colour. My husband rang customers services but was kept waiting so long he decided to ring our local store, he was then put through to customer services and was told that the correct colour was ordered so hang on to the wrong colour one and they would get it reordered. My husband then rang the manager of the store he got to speak to him eventually and was told he would try and track our order down as it must be somewhere as the right colour had been ordered. I am hoping we are going to be given some good news over the next day or two as surely there must be someone in the UK who like us have had the wrong colour two seater settee delivered. Please don't let us down Harveys you are very quick to take your money so let's hope you will be as quick to rectify this mess up.

We bought two three-seater leather sofas from Harveys in January, before moving into our new house. We explained the situation to the sale assistant who told us that it was not a problem and we could change the delivery address at a later date. We were debating over the colour, so he told us he would put it in as black and that we could change it when we confirmed the new delivery address, which we did about 2/3 weeks later. He told us it would take 12-16 weeks. When we phoned up at 12 weeks to get a delivery date, a different assistant told us that when we changed the address and colour it reset the order so we now had to wait at least an extra month! It was not made clear to us that changing the address or colour would reset the order. Very disappointed and upset. Yet to receive a delivery date.

Having shopped at harveys 10 years ago, I thought I'd return, as the quality and service used to be excellent. The staff instore were excellent (Doncaster Branch). The delivery was arranged well with excellent communication regarding approximate arrival on the morning of delivery. However, the one of the delivery Staff tried to talk me out of having my furniture assembled, and emphasised the large amount of deliveries that he had to get done...which made me feel uncomfortable...afterall...i had paid harveys premium on the understanding that my furniture would be assembled. There was a problem with my furniture, so a second delivery was required. Yet again I felt uncomfortable and that the staff didn't have the time, for what was harveys fault...not mine. Out of the 4 delivery Staff, not 1 was English, and some of them need to learn some customer service, because I'm sure if they made me feel uncomfortable...then others must have too. Because I felt so uncomfortable, there are still some problems with my furniture. I have nothing against foreign workers. However, I don't like ignorance and it seems funny that All the delivery Staff were foreign. Is it because Harveys are expecting too many deliveries from their workers???. Either way, Harveys have lost my future custom, as when you spend a few thousand on furniture...you expect to be treated like a valued customer

We bought two Bailey leather sofas at Christmas 2013. They were almost the most expensive with the best leather and one with electric recliner action. After a 3 month wait the first pair arrived damaged. The corners of the seat base unit had been scuffed and on one corner the stitching had been ripped. The sofas were rejected and a second pair ordered. These have just arrived also scuffed but, thankfully, with no stitching damage and it has been possible to repair them. The delivery team also forgot to remove the shipping blocks from the electric recliners, which I had remove myself. Harveys offered me a 10% discount to cover the inconvenience, which brings the overall cost down to the current price on their web site!!(June 2014). Fundamentally, the packaging of the Bailey sofas is totally inadequate to avoid damage in transit. The base units in particular are placed in flimsy cardboard cartons with only a single sheet of corrugated cardboard for protection. The cartons have up arrows but the Harveys delivery team ignore them. If Harveys can't be bothered to protect the furniture in transit they clearly have no regard for the quality of the product or for the customer who ends up with it. Think for a moment how a TV is packaged - big sturdy box, masses of shock absorbent packaging particularly on the corners. What do we get for a sofa costing twice as much? A flimsy carton and a sheet of cardboard - no corner protection at all. My suggestion - buy furniture from a company that has respect for its own products.

Given a week for delivery rug £200 paid in full in store. Given following wed delivery rang store to confirm they said wouldn't be delivered for 3-4weeks which would have changed my mind about purchasing the salesperson I spoke to was rude abrupt and spoke over me in a condisending way which often happens when you are a woman. So I complained to customer services head office they checked delivery and said the order had just been received that morning so would be 3 to 4 weeks no apology for hold up in a week to put order through reciting 24hr cancellation when I asked for refund . This rug was sold under false information of only a weeks delivery when in reality took a week for order to go through head office was of no help and still refuse refund when a date for delivery was still not forthcoming. Wish I had looked at reviews online as most furniture stores have 2 weeks cancellation notice. Live and learn don't go to Harvey's.

DO NOT BUY FURNITURE FROM HARVEYS IF YOU INTEND TO SIT ON IT, WE PAID OVER £2000 FOR A SETTEE AND CHAIR WE HAVE NOT HAD IT A YEAR YET IT IS FLAT IN AREAS AND THE LEATHER IS WRINKLED WE HAVE BEEN TOLD IT IS WEAR AND TEAR AS IT IS THE CHAIR AND ONE SEAT OF THE SETTEE THAT ARE THE WORST AFFECTED, THERE ARE ONLY TWO OF US SO YES THEY GET USED THE MOST, WHAT IF WE WERE A FAMILY OF FOUR? THE SUITE WOULD LOOK YEARS OLD, THE INSIDES ARE MADE OF THE KIND OF FIBRE FILLING IN PILLOWS SO OF COURSE THEY ARE GOING TO FLATTEN, AND THEY ARE MADE IN CHINA, THAT SAYS IT ALL. WE ARE WORRIED THAT IT IS NOT FIREPROOF AFTER THE POOR REPORTS ON TV. AVOID IF YOU WANT TO HAVE A SUITE THAT LASTS LONGER THAN A YEAR.

Harveys Melissa suite didn't have enough stuffing in arms or back and footstool top was puckered. Technician came out and put blocks of stuffing in resulting in bulky, uneven backs and new footstool cover was loose so he stuffed it making it grossly mis-shapen. He left the footstool with 8" gap where he failed to staple it back together. Customer services appalling. Wrote to CEO at head office and included photos. He hadn't the good grace to reply as letter came from customer services. Said matter closed as 2nd technician said repair was acceptable! If I had purchased a "cheap" suite would have been different as you "get what you pay for". Over £2000 for this suite it is a disgrace and Harveys should hang their heads in shame, especially the CEO who hadn't the guts or good manners to reply to my letter which had photos included. It beggars belief that he says matter closed as he must be blind. I doubt he would accept the footstool in it's current state(approx £500) in a raffle prize as it looks as though it was made by amateurs.

Although not completely Harvey's fault, my 19 year old daughter has been completely intimidated and terrified by delivery guy's today, asking her if she was home alone, was she alone for valentines day and comments about her attire. Luckily friendly plumber turned up at house during this, but am very concerned about standard of delivery personnel and may still inform teh police. Transport dept apparently investigating the incident. So- word of warning - do not leave vulnerable females waiting for delivery, as Harvey's cannot guarentee the standard of delivery driver. Really taken the shine off getting my new table and chairs.

We purchased this dining table over 5 years ago, just recently we noticed that one of the legs were loose, we noticed that the leg had actually snapped where it is connected to the table top which is only held with two screws,we contacted the store where we bought it and spoke to the manager,he basically said "what do you want me to do about it" and "we don't stock that table anymore", he then proceeded to tell us that he has some good deals on dining tables,the bloody cheek of the man. All we wanted to know is who supplied them with this particular table so we could contact them to see if we could purchase another table leg from them. I feel like taking the table leg and shoving it where the sun doesn't shine. Will not purchase anything else from them, absolute dire customer service.

Ordered 2 sofas and a chair from Harveys in the sales on the 5th January 2013,was told 14 weeks approx. 16 weeks later goods were delivered by which time I was fed up with the waiting. The shop staff were pleasant the delivery guys also nice, the sofas are solid and comfy and the chair well upholstered, I dont think they will last like our previous suite but they were reasonably priced, would not have payed the inflated price they show before the sales. I cannot for the life of me understand why as customers we have to wait so long for furniture today is this called dare I say progress?