Harveys Furniture Reviews - www.harveysfurniture.co.uk

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Latest Reviews

★☆☆☆☆

“Vile customer service”

Written on: 07/03/2020 by Neveragainharveys (2 reviews written)

After purchasing 2 sofas online finally the delivery date arrived. It didn’t take but 2 minutes for the delivery guy to say “there is some damage”. He took a photo to report back to head office. I thought that was at least very honest of him and felt like they would actually fix it. After calling them they said they would send out a technician.....who only looked at half the sofa! Conveniently he did find the damage! Despite being disabled I asked my wife to help me locate the… Read Full Review

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★☆☆☆☆

“Appalling customer service ”

Written on: 29/02/2020 by Adam451 (1 review written)

If the score was just on the store experience and furniture quality it would be 4 stars. However, I’ve had the misfortune of dealing with Harvey’s customer service department. When furniture was delivered the foot stool came with the wrong colour wooden feet. Delivery driver noticed before we did and said he’d report it. After a week we contacted Harvey’s and were told the furniture doesn’t come with light oak feet! This was then repeated in a second email despite us suppling photos… Read Full Review

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★☆☆☆☆

“Damaged sofa and they blame our kids!”

Written on: 14/01/2020 by philicibine (2 reviews written)

Avoid harveys at all costs. We bought a sofa that on delivery we noticed one of the arms felt different. It seemed ok though so we didnt claim. 1 year later.. a line started to appear in the cover near the imperfect arm. We called harveys.. who i should note, always make you wait for hours on the phone.. and they told us to get it inspected. They suggested a company to us and we had to pay for it because we were past the 12 month mark. The inspector came round and took one look at our kids… Read Full Review

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★★★★★

“Great friendly service”

Written on: 30/12/2019 by Csbdavies (1 review written)

We went to the store in Hereford and found that the person we dealt with was very welcoming and knowledgable, she quickly tuned into our needs and her recommendations were spot on. Would go recommend to family and friends. The products were well labelled and easy to understand. Great deal in the sale and only 10 weeks delivery… Read Full Review

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★☆☆☆☆

“worst service ever”

Written on: 10/12/2019 by chrissycarina (1 review written)

In August I ordered a dining table and 6 chairs plus an electric recliner in leather. They were supposed to take 10% deposit but took the whole amount of over £2000. I had to wait nearly 2 months and THEN I was told I'd have to wait another 2 months for delivery!!! Finally it arrived in December but the table was faulty and the recliner didn't work at all. I phoned customer service (what a joke) and now I have to wait 2 weeks for someone to deal with it. I shall NEVER deal with these people… Read Full Review

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★☆☆☆☆

“Waiting 9 MONTHS still not received what I ordered.”

Written on: 18/09/2019

Ordered Piccadilly Corner Unit furniture on 31/12/18 at Birstall Store paid in full by debit card given 12 week delivery date.. Eventually received 4/5 ths of corner unit on 15th May 2019. Complained to Customer Service Unit and they agreed to replace our 4/5ths of corner unit with complete unit on 18th September 2019 and agreed to take the 4/5ths away at the same time. Guess what, the delivery men turned up today with another 4/5ths of corner unit which is exactly what we have now!!!!!! We… Read Full Review

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★☆☆☆☆

“Dining Room Furniture ”

Written on: 11/07/2019 by NoneHarveycustomer (1 review written)

We ordered the furniture in the beginning of May with a delivery date given June 11th. That was cancelled and a new date given, June 24th. That was cancelled and a new date given,July 4th.I rang customer services a week before to ask if they could give me an approximate time,only to be told that delivery date was now August!, The staff in the store were very apologetic and informed me that we would have to deal with customer services. A request from the Blackpool manager to them asking if we… Read Full Review

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★☆☆☆☆

“Do not order ”

Written on: 15/05/2019 by uiSanchez183 (1 review written)

would not order from Harvey’s again. Placed my order in feb and told by sales assistant that it would be delivered end of April beginning of May I asked if this was definitely the case as if it was later I would order from another shop to be told yes beginning of May at the latest. When I phoned store end of April to be told no it is 16 weeks from date of purchase spoke to manager at Solihull store who told me that if I wanted to cancel the order I would loose 20 per cent of total order, and… Read Full Review

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★☆☆☆☆

“Rubbish customer service”

Written on: 06/05/2019 by norfolkwolf (2 reviews written)

Ordered two reclining chairs and a sofa in October 2018. It was delivered over a month after its due date. At one point I was told that they didn't know where the furniture was. When it was delivered one of the chairs was faulty and I was told the repair could take up to 14 weeks. They then turned up at my door one day with 2 sofa's to temporarily use until my furniture came... I didn't even ask for it because I had received my furniture!!! I was then offered £100 compensation. It's took till… Read Full Review

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★☆☆☆☆

“the Governor corner sweet bought april 2018 ”

Written on: 03/04/2019 by tiggyfox (1 review written)

after waiting nearly a month after delivery date the sofas arrived without any explanation why it was delayed, when I tried to call Harveys I had to wait over 40 minutes for them to answer the phone , I have now had the sofas 1 year and I would not recommend this item to anyone the seats and backs have sunk in making it look awful I told harveys and they sent a furniture inspector to look at it , I got a phone call from Harveys saying it wasn't a fault and they can't do anything about it?, so… Read Full Review

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★☆☆☆☆

“Worst service ever!!!!”

Written on: 19/03/2019 by Saj01 (1 review written)

I rarely write reviews let alone negative reviews but my experience with Harvey's has been the worst in my life! That's no exaggeration. I ordered a corner sofa on 07/11. I was told by the lady that served me that it will be delivered just before New Years since DFS (store next door) promised delivery before Christmas Day. I checked again and again with her and even when the delivery note said 07/02 she assured me it says that but it will be before. The sofa had not arrived by January and… Read Full Review

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★★☆☆☆

“Terrible overall experience!!!”

Written on: 29/01/2019

Short story – ordered 2 sofas one to arrive within 4-6 weeks and the other 13 weeks. The store ordered both sofas for 13 weeks (the sales person’s error) and we were left without a sofa for 13 weeks. No compensation, there was no call back(s) after being told there would be and no solution. And then further issues to add to my poor customer journey. Long-story. The store salesperson was aware we needed a sofa as soon as we could due to us moving to a new house and not taking our old sofa… Read Full Review

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Idrhugo's Comment

Written on: 13/03/2019

I am having the same experience.Waiting ten weeks and counting was given delivery date and arranged time of work to take delivery and was rang at 17.25 to be told delivery would not happen.Whent down to store for full refund and was told I could not have one and salesman (Nino)called the police.wost experience I have ever had buying furniture would strongly recommend looking elsewhere

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★☆☆☆☆

“Awful”

Written on: 25/01/2019

This company are awful we ordered pre Christmas it never came then arrived damaged after this was taken away we was told another 14 week wait with a load of other stories. we were messed around for weeks but they don't call back or follow through we any promises you have to wait hours on hold to speak to customer services and the manager at the cannock store is a complete waste of space! my order has now been cancelled and I'm so glad to see the back of them… Read Full Review

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★☆☆☆☆

“Broken promises”

Written on: 22/12/2018 by Tiggerr12 (1 review written)

Having taken delivery of a sofa on Wed last week,chair was missing, after waiting since August complained to customer services complete waste of time no help so went to local shop in Crewe. One of the salesmen said he would ring to find out when they could deliver. Was told Sunday definatly. Well that was soon changed had a call at 4.30 pm Sat evening telling us it was cancelled, tried to call back call centre closed, was supposed to be open till 5 . Rang local shop was told they would call… Read Full Review

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★☆☆☆☆

“Horrendous experience”

Written on: 22/12/2018 by Dawnap37 (1 review written)

My Daughter had just bought a house and was pregnant and we thought we would buy her a sofa.We tried to keep her away from Harveys due to their bad reputation ,but she believed it would be alright and ordered a set of sofas chairs and footstools from them.This was on the 28th of August, it is now the 22nd of December and half of the items have not been delivered half of them have no legs or cushions and differently filled seat pads.We were informed by customer services that we had cancelled the… Read Full Review

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★☆☆☆☆

“No Confidence”

Written on: 19/12/2018 by tiggerr (1 review written)

Ordered a 3 seater sofa and chair in August, first delivery date 11 November this came and went. Next delivery date at the end of November came and went. New delivery date 12 Dec came and went. To add insult to injury the goods were delivered today and half the order was missing. No chair. So we have a 3 seater sofa fine, however when I called Customer Services which took over 45 mins I was told I could cancel the order, or have compensation. Great. I cant cancel the order we need the… Read Full Review

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Duncanred5's Response to tiggerr's Review

Written on: 21/12/2018

We’ve just had exactly the same experience. What should have been a 9 week wait is now 17 weeks. They turned up today and only had our three seater settee loaded and have no idea where the two seater has got to. We ordered in August and the delivery now won’t be until the new year. I turned the three seater away. They are a shambles. I will be complaining to the ombudsman and will use your review as evidence that my experience isn’t a one off but common practice.

I won’t ever buy anything from this lot again

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★☆☆☆☆

“Terrible ”

Written on: 14/12/2018 by Kerrymark (1 review written)

No communication lines always busy .passed from one person to another.no email confirmation ,can’t guarantee phone back from a manager .rude telesales people .waited weeeks and weeks still no confirmation or getting anywhere with sofa .gojng to cancel order tonight .do not buy from here… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 06/12/2018 by Rolipoli (1 review written)

I was told my order would be with me in 13 weeks and a text 4 weeks ago to say it was all on track. Since then, I’ve had no contact and it’s now over 13 weeks. I have called and been left hanging on for over an hour, with the third time of trying finally speaking to someone who still couldn’t give me an update but said she would send a customer request/ticket and I’d get an email in 24 hours- still waiting again!… Read Full Review

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★☆☆☆☆

“Money Grabbing - Dont care about you if somethign goes...”

Written on: 29/11/2018 by tomlamb1986 (1 review written)

Absolutely terrible quality sofa's and customer service. How you can sell 4 year finance for a product that only lasts one year i will never know. The recliner on our sofa broke a few weeks after the 12 month guarantee ran out. Simple fix - the retaining spring has bent out of shape and therefore come out of its placeholder. I have managed to bend it back into shape and replace so i can close the recliner, but upon contacting Harvey's if they could pop a new spring the the post for me to… Read Full Review

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★☆☆☆☆

“doint shop here”

Written on: 23/11/2018 by naylor658 (1 review written)

we ordered a 2 & 3 seater settee's on 8th September 2018 on 20th November received a call to say both in stock but cannot be delivered till 3rd December which we accepted. Friday 23rd December 2018 recived a call saying your settees will not be delivered on 3rd December (supplier problems) I said you already have it in stock and made a deliver date.haveys said no its not in stock its somewhere on a boat and they have no more info and will have to wait a call when they have more info.....13weeks… Read Full Review

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