Harveys Furniture Reviews - www.harveysfurniture.co.uk

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Latest Reviews

★☆☆☆☆

“Do not order ”

Written on: 15/05/2019 by uiSanchez183 (1 review written)

would not order from Harvey’s again. Placed my order in feb and told by sales assistant that it would be delivered end of April beginning of May I asked if this was definitely the case as if it was later I would order from another shop to be told yes beginning of May at the latest. When I phoned store end of April to be told no it is 16 weeks from date of purchase spoke to manager at Solihull store who told me that if I wanted to cancel the order I would loose 20 per cent of total order, and… Read Full Review

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★☆☆☆☆

“Rubbish customer service”

Written on: 06/05/2019 by norfolkwolf (2 reviews written)

Ordered two reclining chairs and a sofa in October 2018. It was delivered over a month after its due date. At one point I was told that they didn't know where the furniture was. When it was delivered one of the chairs was faulty and I was told the repair could take up to 14 weeks. They then turned up at my door one day with 2 sofa's to temporarily use until my furniture came... I didn't even ask for it because I had received my furniture!!! I was then offered £100 compensation. It's took till… Read Full Review

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★☆☆☆☆

“the Governor corner sweet bought april 2018 ”

Written on: 03/04/2019 by tiggyfox (1 review written)

after waiting nearly a month after delivery date the sofas arrived without any explanation why it was delayed, when I tried to call Harveys I had to wait over 40 minutes for them to answer the phone , I have now had the sofas 1 year and I would not recommend this item to anyone the seats and backs have sunk in making it look awful I told harveys and they sent a furniture inspector to look at it , I got a phone call from Harveys saying it wasn't a fault and they can't do anything about it?, so… Read Full Review

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★☆☆☆☆

“Worst service ever!!!!”

Written on: 19/03/2019 by Saj01 (1 review written)

I rarely write reviews let alone negative reviews but my experience with Harvey's has been the worst in my life! That's no exaggeration. I ordered a corner sofa on 07/11. I was told by the lady that served me that it will be delivered just before New Years since DFS (store next door) promised delivery before Christmas Day. I checked again and again with her and even when the delivery note said 07/02 she assured me it says that but it will be before. The sofa had not arrived by January and… Read Full Review

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★★☆☆☆

“Terrible overall experience!!!”

Written on: 29/01/2019

Short story – ordered 2 sofas one to arrive within 4-6 weeks and the other 13 weeks. The store ordered both sofas for 13 weeks (the sales person’s error) and we were left without a sofa for 13 weeks. No compensation, there was no call back(s) after being told there would be and no solution. And then further issues to add to my poor customer journey. Long-story. The store salesperson was aware we needed a sofa as soon as we could due to us moving to a new house and not taking our old sofa… Read Full Review

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Idrhugo's Comment

Written on: 13/03/2019

I am having the same experience.Waiting ten weeks and counting was given delivery date and arranged time of work to take delivery and was rang at 17.25 to be told delivery would not happen.Whent down to store for full refund and was told I could not have one and salesman (Nino)called the police.wost experience I have ever had buying furniture would strongly recommend looking elsewhere

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★☆☆☆☆

“Awful”

Written on: 25/01/2019

This company are awful we ordered pre Christmas it never came then arrived damaged after this was taken away we was told another 14 week wait with a load of other stories. we were messed around for weeks but they don't call back or follow through we any promises you have to wait hours on hold to speak to customer services and the manager at the cannock store is a complete waste of space! my order has now been cancelled and I'm so glad to see the back of them… Read Full Review

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★☆☆☆☆

“Broken promises”

Written on: 22/12/2018 by Tiggerr12 (1 review written)

Having taken delivery of a sofa on Wed last week,chair was missing, after waiting since August complained to customer services complete waste of time no help so went to local shop in Crewe. One of the salesmen said he would ring to find out when they could deliver. Was told Sunday definatly. Well that was soon changed had a call at 4.30 pm Sat evening telling us it was cancelled, tried to call back call centre closed, was supposed to be open till 5 . Rang local shop was told they would call… Read Full Review

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★☆☆☆☆

“Horrendous experience”

Written on: 22/12/2018 by Dawnap37 (1 review written)

My Daughter had just bought a house and was pregnant and we thought we would buy her a sofa.We tried to keep her away from Harveys due to their bad reputation ,but she believed it would be alright and ordered a set of sofas chairs and footstools from them.This was on the 28th of August, it is now the 22nd of December and half of the items have not been delivered half of them have no legs or cushions and differently filled seat pads.We were informed by customer services that we had cancelled the… Read Full Review

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★☆☆☆☆

“No Confidence”

Written on: 19/12/2018 by tiggerr (1 review written)

Ordered a 3 seater sofa and chair in August, first delivery date 11 November this came and went. Next delivery date at the end of November came and went. New delivery date 12 Dec came and went. To add insult to injury the goods were delivered today and half the order was missing. No chair. So we have a 3 seater sofa fine, however when I called Customer Services which took over 45 mins I was told I could cancel the order, or have compensation. Great. I cant cancel the order we need the… Read Full Review

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Duncanred5's Response to tiggerr's Review

Written on: 21/12/2018

We’ve just had exactly the same experience. What should have been a 9 week wait is now 17 weeks. They turned up today and only had our three seater settee loaded and have no idea where the two seater has got to. We ordered in August and the delivery now won’t be until the new year. I turned the three seater away. They are a shambles. I will be complaining to the ombudsman and will use your review as evidence that my experience isn’t a one off but common practice.

I won’t ever buy anything from this lot again

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★☆☆☆☆

“Terrible ”

Written on: 14/12/2018 by Kerrymark (1 review written)

No communication lines always busy .passed from one person to another.no email confirmation ,can’t guarantee phone back from a manager .rude telesales people .waited weeeks and weeks still no confirmation or getting anywhere with sofa .gojng to cancel order tonight .do not buy from here… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 06/12/2018 by Rolipoli (1 review written)

I was told my order would be with me in 13 weeks and a text 4 weeks ago to say it was all on track. Since then, I’ve had no contact and it’s now over 13 weeks. I have called and been left hanging on for over an hour, with the third time of trying finally speaking to someone who still couldn’t give me an update but said she would send a customer request/ticket and I’d get an email in 24 hours- still waiting again!… Read Full Review

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★☆☆☆☆

“Money Grabbing - Dont care about you if somethign goes...”

Written on: 29/11/2018 by tomlamb1986 (1 review written)

Absolutely terrible quality sofa's and customer service. How you can sell 4 year finance for a product that only lasts one year i will never know. The recliner on our sofa broke a few weeks after the 12 month guarantee ran out. Simple fix - the retaining spring has bent out of shape and therefore come out of its placeholder. I have managed to bend it back into shape and replace so i can close the recliner, but upon contacting Harvey's if they could pop a new spring the the post for me to… Read Full Review

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★☆☆☆☆

“doint shop here”

Written on: 23/11/2018 by naylor658 (1 review written)

we ordered a 2 & 3 seater settee's on 8th September 2018 on 20th November received a call to say both in stock but cannot be delivered till 3rd December which we accepted. Friday 23rd December 2018 recived a call saying your settees will not be delivered on 3rd December (supplier problems) I said you already have it in stock and made a deliver date.haveys said no its not in stock its somewhere on a boat and they have no more info and will have to wait a call when they have more info.....13weeks… Read Full Review

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★☆☆☆☆

“Really badly made Sofas.”

Written on: 22/11/2018 by Selenac5 (1 review written)

Awful sofas, they look nothing like the one you chose in store!! We have had two delivered in the last 5 months and both sofas were broken before they got through the door, the second one was checked and unwrapped on the street cos the delivery guys thought there may be a problem? Harveys must be well aware that they are selling absolutely rubbish, its like water of a ducks back to them! We joined a que of people in the store waiting to complain. So if you want to avoid all the hassle of… Read Full Review

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★☆☆☆☆

“Customer service is a 0 ”

Written on: 07/11/2018 by JAdeyfrasrrinverneds (1 review written)

As soon as you pay your money Harvey’s are not interested in communicating with you as a customer, no service, no questions answered, late arrival of our sofa and no apology, we hired a van to collect a sofa we were told to collect and it wasn’t even in the country. Please don’t use Harvey’s 15 weeks wait for a sofa would be acceptable if this was the time frame you were firstly quoted… Read Full Review

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★☆☆☆☆

“Terrible!!!”

Written on: 27/10/2018 by RichardD-was (1 review written)

Terrible customer service. If you have a fault with your product, if our experience is anything to go by, it will not get resolved by Harvey’s. Having read a number of reviews since it appears this is a common issue with products sold that develop faults within 1 year of purchase. Will certainly be taking our business elsewhere in the future. Poor customer service, poor products and engineers that are sent to review that tell stories to your face. Dining room table has now got 3 separate… Read Full Review

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★☆☆☆☆

“AWFUL SERVICE ”

Written on: 26/10/2018 by AubreyMcClellan349 (1 review written)

ORDERED A DINING TABLE AND CHAIRS. 3 WEEKS AFTER ORDER WAS PLACED RECEIVED AN EMAIL SAYING THEY COULD NO LONGER SUPPLY THE 6 CHAIRS.SET WENT DOWN A FEW DAYS AFTER PURCHASED AND WE WERE TOLD AS IT WAS DONE VIA THE INTERNET THEY COULDN'T REFUND ANY DIFFERENCE...TURNED OUT THAT DIDN'T MATTER IN THE END. WOULD NEVER USE AGAIN. POOR CUSTOMER SERVICE… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 02/10/2018 by Ethen90 (1 review written)

After waiting 2 months for a delivery I was called 24hrs prior to the arranged delivery date to call them, on doing so the next morning I was asked to again arrange a date, I informed that my table was due that day. I was then told it was out of stock and would be another month, when I informed them that I wished to cancel I was told if I went ahead with the order I could have a discount but they would not say how much until it was delivered, this I felt was an insult. I would not recommend… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 10/07/2018

We ordered two sofas and a foot stool. Both sofas had faults in the fabric and they delivered the wrong foot stool which was also faulty. Refused to replace sofas - we had to have a report from an independent person - he said he was going to write report, I left the room and he cut off the lumpy threads! Seat cushions sagged after a couple of weeks and we're not particularly heavy people! Also the sofas only had wooden feet at the front, the back ones being black plastic - no one told us this… Read Full Review

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★☆☆☆☆

“Sofas only last 1 year!!”

Written on: 03/05/2018 by DuncanKing1992 (1 review written)

We bought sofas and 2 arm chairs from Harvey’s, they looked squished and untidy after just a year of having them, no matter how many times you tidy or fluff them up. I rang customer service to explain that our arm chair cushion was particularly squished and rarely sat on to which they replied that I would have to pay someone to come out and review this! The sofas never looked great and they are definitely not good quality… Read Full Review

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