Cineworld Reviews

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★★☆☆☆
2.0 / 5
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  • Choice Of Films

  • Refreshments

  • Customer Service

  • Value For Money

Summary

Cineworld cinemas claim to offer the best multiplex screens, latest movies and 3D films in locations including Aberdeen, Shrewsbury, Ipswich, Glasgow, Cheltenham, Sheffield, Llandudno, London, Ashton Moss and many more locations around the UK. Let us know what you think of their screens, prices and customer services by adding your own review.


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Latest Reviews

★☆☆☆☆

“Cineworld Eastbourne complaint to CEO”

Written on: 25/09/2019 by SARAH4712 (4 reviews written)

Mr CEO CINEWORLD Cinemas Plc Re: Incident with duty manager at Eastbourne cinema on evening the 26th August 2019 Subsequent to our previous complaint on the 30th July about duty manager at Eastbourne cinema. We have since cancelled our unlimited memberships. Customer service promptly made refunds and although we have received no explanation nor apology for staff’s worrying behaviour towards us we have assumed this matter was being dealt with and solved internally. Since then we… Read Full Review

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★☆☆☆☆

“unlimited ashford kent ”

Written on: 26/02/2019 by lsBowers329 (1 review written)

Cancelled unlimited 3 months ago , text message passed to debt agency none payment . Called to find out why as had cancelled 3 months ago . first answer was mate you have not, continues to call me mate refuses to to pass me to a manager laughs hangs up on me . Calls back gets to speak to manager and all sorted why does it have to be so hard… Read Full Review

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★★★★★

“cineworld Sheffield OUTSTANDING!!!”

Written on: 20/07/2018 by RayHew (1 review written)

Bought this as a gift for our parents that are both in their 80s. Initially we struggled with parking luckily someone just came out as we were searching. We entered the cinema and went straight to the VIP desk. From the first meeting of the staff member on the door the experience was amazing we were shown around and young girl inside explained everything to us, then left us to help ourselves the amount of food and the choice was unbelievable food to sort all tastes. You could have as much or as… Read Full Review

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★★★★☆

“nice but could be warmer”

Written on: 04/11/2017 by Gregory22 (1 review written)

could be better if the heating was on… Read Full Review

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★★☆☆☆

“Audio volume”

Written on: 04/10/2017 by longcase (1 review written)

Recently visited Cineworld at Shaw ridge Swindon. Unfortunately our cinema experience was totally ruined due to the audio level being excessively high. Even with ear plugs the level was still penetrating and uncomfortable. It was particularly bad during the ads and pre-views. It is a great shame that cinemas in general these days persist with this highly penetrating {and possibly dangerous} level of audio. It was never like this in the days of audio on film. In future we will wait until the… Read Full Review

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★☆☆☆☆

“cineworld ethics”

Written on: 18/11/2016 by MarcusCrawford (1 review written)

I went to Cineworld last Wednesday and I was greeted by a old man who stunk of cannabis, I entered the facility to watch a Disney film with my 7 children in hope to cheer them up as they only got a iPhone 7 for their birthday. A man was shouting abusive language to which I felt the need to exit the place before I even entered the cinema room… Read Full Review

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★★☆☆☆

“No Hot Dogs”

Written on: 28/10/2016 by Lewis342 (1 review written)

Took my 8 y.o daughter to Cardiff Cineworld and no hot dogs!! Huge global company like Cineworld and no hot dogs....poor show… Read Full Review

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★☆☆☆☆

“Bad since the change from Empire ”

Written on: 26/10/2016 by Shel77 (1 review written)

Quite a few people were confused or seating arrangement had been mucked up via booking online (website is terrible compared to Empires one) My biggest comfort when taking the kids to see their films is the sweets but they tasted terrible again compared to the time before… Read Full Review

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★★☆☆☆

“Don't do change”

Written on: 28/09/2016 by KaileeLake (1 review written)

After spending a couple of hours at Stoke pictures watching a brill film. The film had finished so on exit I realised I did not have change for the parking. So I went and asked a member of staff at one of the tills for change for a £5. The answer was we don't give change. You having a laugh been the pictures had a drink and food and u don't give change. Shocking… Read Full Review

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★☆☆☆☆

“ABSOLUTELY APPALLING WEBSITE - cinema not too bad”

Written on: 19/09/2016 by judylugg (49 reviews written)

CINEWORLD: Actually wonder if they want anyone to see what they are showing - in my case, I love Opera and Ballet = guess what - they have stuff on there from 2012 and it seems impossible to find any that may be current? Some subjects, even from 2012, are saying that they are still awaiting pictures? The mind boggles! Website obviously put together by a bunch of illiterate idiots. It is dark and dismal and the 'search' facility is unworthy of the epithet - sometimes you MAY obtain what… Read Full Review

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★★★☆☆

“Cineworld Huntingdon”

Written on: 06/04/2016

testerday went and saw The Huntsman, A Winters Tale. Loved the movie itself. During the advertisements the sound was so loud, it was painful. i was hoping when the trailers and movie commenced it would get better. No way. I sat there with my fingers in my ears and was about to get up and walk out to complain to the management. The movie started, sound did not lower, so sat throughout the movie with my fingers in my ears to try and reduce the sound. this has happebned everytime I have… Read Full Review

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★★☆☆☆

“Cineworld, Luton”

Written on: 29/12/2015 by uiMorales445 (1 review written)

Spent 2 hours watching 3 quarters of a film because someones head was in the way. I mean you could make each row high enough so this doesnt happen. 1st time to cinema in ten years, i guess it will be another ten. It cant just be me that this happened to. Oh, if you read this cineworld; Plainly put, if you want more business, try watching a film in your own uncomfortable seats with someones head bobbing about. Not fun… Read Full Review

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★★★★☆

“Good cinema with reasonable priced unlimited membership”

Written on: 19/11/2015 by Throttle (3 reviews written)

I regularly visit Cineworld Leigh which i'll be honest and say it isn't my preferred choice for watching films as i don't find the seating as comfty or the venue as nice as nearest Odeon and Vue (well looked after yet bit smaller and looks more basic) but it is when booked online almost £2 cheaper a ticket and closer to home so best choice for me. Food and drinks as with all cinemas are admittedly overpriced yet i just go the Tesco nextdoor or my local shop on my way and take them in with no… Read Full Review

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★☆☆☆☆

“Do not waste money of Cineworld E-Vouchers”

Written on: 18/06/2015 by DonMor (1 review written)

We were given an E-Voucher as a gift and tried to purchase tickets online but were unable to get the promotional code number recognised. After several abortive attempts we drove 14 miles to the cinema in Aberdeen and asked to redeem the voucher at the ticket desk. Despite the fact that they could have easily processed the ticket purchase on their in-house computer, the unhelpful supervisor told us to take it away and call the help desk if we continued to have problems!! So much for customer… Read Full Review

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★☆☆☆☆

“TOOK MY MONEY ONLINE BUT NO BOOKING WAS MADE”

Written on: 06/04/2015 by celevique (1 review written)

I went online to book 4DX movie (£68.65 + 0.25 booking fee) at Milton Keynes.. I found a showing with seats on 26th April, proceeded to enter card detail and BOOK....The screen failed the transaction saying there was an issue with their site. I call to be told that no seats are available actually!!!! I called bank to check no money was taken,,,BUT yes Cineworld had taken £68.90 in total yet i have no booking, bank confirmed that the transaction was authorised and the money is now in… Read Full Review

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★★★☆☆

“Expensive!”

Written on: 25/11/2014 by fr4nkyh1 (4 reviews written)

Cineworld did have a film that I couldnt see elsewhere ('What we do in the shadows'). But it was very expensive. So a mixed bag really. Parking was pricey too (in Cardiff), but I guess that isn't the cinema's fault. The cinema itself was clean and of a good quality. Overall I would have been much happier if the ticket was a reasonable price- no wonder people download films if the alternative is a £9.50 ticket and then 25p for a text to confirm!!! … Read Full Review

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★☆☆☆☆

“angry”

Written on: 19/09/2014 by Spearskj497 (1 review written)

i enjoy going to the cinema and sad that it may seem sometimes i like to go on my own, not because im billy no mates but i actually enjoy watching a film on my own. i went to bexleyheath cineworld tonight i purchased a ticket and as i could see the cinema was quite empty i asked if i could have a seat where i wouldnt be sitting near other people, if i choose to go on my own why would i want to sit right on top of strangers, when the cinema is almost empty der! when i walked in the trailers had… Read Full Review

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★★☆☆☆

“I knew what was going on.....staff clueless”

Written on: 12/09/2014 by chrisbj (1 review written)

Got sold ticket for screen 12. Queried....nothing going on Told that i m first in Performance was in Screen 8 Unbelievable incompetence… Read Full Review

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★☆☆☆☆

“Rude ignorant people”

Written on: 28/08/2014 by Rexj141 (1 review written)

Cardiff cineworld, rude ignorant people, offending family's and being rude and using a disgusting tone of voice, refusing to help people, will never go there again… Read Full Review

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★★★☆☆

“Usually enjoy visits but today was very disappointing”

Written on: 19/07/2014 by ReyTrujillo230 (1 review written)

Nothing wrong with the actual cinema or cleanliness but today we went to see Dawn of Planets of Apes, settled in to watch the movie and 20mins approx from the end of movie several glitches occurred meaning the film kept stalling. The movie was stopped, we were given refunds but perhaps a staff member needs to watch movies once they are uploaded so that the paying customers don't miss out… Read Full Review

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