Valueshop Reviews - www.valueshop.co.uk

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★★★☆☆
2.6 / 5
43% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Valueshop www.valueshop.co.uk

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Latest Reviews

★☆☆☆☆

“Absolute rubbish service”

Written on: 15/10/2017 by ShannonWallace17 (1 review written)

Please do not order from valueshop .....false promises of delivery. Managed to get my money back after 3 weeks. No ink… Read Full Review

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★☆☆☆☆

“Fraudulent Webite”

Written on: 18/09/2017 by 39393939 (1 review written)

I have used this company a few times over the years and WAS (past tense!) impressed. However my last order was not delivered and, like many others, I can get no response from them at all. That they are allowed to keep their website up and take money from customers, with no intention of supplying their orders is disgraceful. Definitely should have checked the online reviews. AVOID THIS COMPANY AT ALL COST!!!!!!!!… Read Full Review

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★☆☆☆☆

“appears not trading,”

Written on: 05/07/2017 by grandadro (1 review written)

Goods ordered from their website on 28/6/17 but not received and impossible to contact this company. Phone number says not availble. I assume they have stopped trading but the website is still active and aretaking money… Read Full Review

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★☆☆☆☆

“Chargeback any payments immediately.”

Written on: 03/04/2017

Placed an order with this company and have received no confirmation that the order was placed. My payment was taken and is still currently with them. I have contacted them several times via email and not received a single reply. The phone number offers no help, just an automated message. Doing a little research, it seems they have stopped trading but left their website live, able to take payments from unsuspecting customers, but no longer dispatching the products. Only a small handful of… Read Full Review

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★★☆☆☆

“Good pricing, customer service leaves you cold”

Written on: 05/06/2013 by GeoffLawsonne (1 review written)

I have used valueshop many many times over the past few years, but the customer service is getting worse and worse. Now I am at the point where I am getting no response to emails at all, simply nothing. All I need is an invoice (goods were delivered without one), but nothing is forthcoming. Use with caution, if there was a major problem I doubt that it would be resolved… Read Full Review

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★★★★★

“Excellent quality”

Written on: 13/03/2013

Excellent the quantity of the cartidge and cheap. I received my order very quickly… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 25/02/2013

Ordered lots of Canon Ink.Most received as ordered but some substitutes made with a refund.2 ink cartridges were to follow but have never arrived. No response at all from 2 e-mails. Never again I'm nearly £20 down… Read Full Review

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★☆☆☆☆

“Avoid . OK until an issue, ZERO Customer service ”

Written on: 29/11/2012 by kisauni (1 review written)

I have used them quite a few times in the past without problem but this time the item they sent was not as listed. I e-mailed to explain and got no response whatsoever. After checking their website to find out how to return goods I sent the print cartridges back. I haven't been refunded for the items and still have had no response. In summary, as a previous reviewer put it better than I could 'Value Roulette - Eventually you lose'… Read Full Review

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★★★★★

“Excellent”

Written on: 07/11/2012 by Samk101 (1 review written)

Service was excellent and site easy to navigate… Read Full Review

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★★★★☆

“reliable website”

Written on: 07/11/2012 by alin04 (1 review written)

I have always been totally satisfied with the service provided by Valueshop. The only area which, in my opinion, oould improve what is already an execellent service is to offer regular customers greater discounts without a time frame… Read Full Review

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★☆☆☆☆

“Don't bother - non-existent customer services”

Written on: 29/10/2012 by m.thomas (1 review written)

Shockingly bad customer service. Ordered goods, did not arrive, chased refund, chased refund again, chased refund again. No reply. Spend your hard earned money elsewhere… Read Full Review

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★☆☆☆☆

“Value roulette. Eventually you lose !”

Written on: 01/10/2012 by dsida (1 review written)

Used Value Shop several times for printer cartridges and was very happy, particularly with price. However, the last time I used them (and it definitely will be the last time), they sent me standard size Brother LC1100 cartridges when I ordered high yield (me out of pocket by £25). After much chasing I was told to return them. I sent them back, but they never acknowledged receipt, so I lost another £25. They never answer the customer services phone (I tried more than 50 times), and their… Read Full Review

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★☆☆☆☆

“Dishonest- do not use”

Written on: 20/09/2012

Placed and order, but there online ordering system overcharged, promised a refund several times, never recieved… Read Full Review

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★☆☆☆☆

“Disgraceful!!”

Written on: 25/08/2012 by vathiman (1 review written)

3 of the 9 ink cartridges I purchased in June 2012 arrived with "Use by Aug 2007" on the boxes. I requested replacements and was told to return the defective items (wouldn't it have made more sense to bin them?) which I did at my expense. Despite many many emails chasing them, the first few of which I was told to "Wait - they are coming" I have not received the replacements or a refund some ten weeks on… Read Full Review

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★★☆☆☆

“After using this company for many years”

Written on: 21/06/2012

It is with sadness that I find myself writing this. I have used Valueshop for a number of years for the supply of my Inks(several orders a year), and in that time I have had only one or two occasions with queeries, on those occasions they have sorted out my problems brilliantly and quickly. My last delivery on the 26th May 2012 had one leaky cartridge, do you think I can get a response I have e-mailed 5 times and tried to call also a number of times no answer. I am now resigned to give up and… Read Full Review

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★☆☆☆☆

“No reply no Answer”

Written on: 30/05/2012 by Maggie48 (1 review written)

Ordered 6 Kodak Black ink and 2 Colour kodak for ESP 7250. Package did not arrive on time and when it did there was only 1 colour cartridge. I have emailed 6 times and no reply and have also tried to call the number on the Invoice but there is never an answer. This is a company that I certainly would never recommend - Beware!… Read Full Review

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★☆☆☆☆

“Problems with Valueshop”

Written on: 26/05/2012

Valueshop (www.valueshop.co.uk) are under new ownership as I understand it and no longer supply any form of customer service according to my recent experience. I've used them for a few years without incident. A few weeks ago, due to a problem on their system, I double ordered by mistake. Although both orders were billed I have only received one correct item and another incorrect. They have made no effort whatsoever to help sort the problem out, despite around 10 emails and messages on… Read Full Review

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★☆☆☆☆

“Beware shoddy ”

Written on: 05/09/2011 by StuartDM (1 review written)

I use a lot of laser cartridges and have bought over £1000 worth over the past 2 years from Valueshop. I buy… Read Full Review

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★★☆☆☆

“don't believe their delivery promises”

Written on: 25/06/2011

At the time of order they said they were in stock and promised delivery within a few days. Many emails later the goods finally arrived after about a month. The goods were as described but given the delay, the inconvenience and frustration, I will not be buying from them again… Read Full Review

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★★★★★

“Better Source to get ink cartridges ”

Written on: 27/05/2011 by majorbryan (1 review written)

I have purchased a HP photosmart printer for home use. I worked well but after 3 month, here come some problems in the original ink cartridges installed in it. So after searching around the net and by comparing prices on different networks I have reached at value shop. So the design of the site is not look so eye catching but I locate the right hp 364 ink cartridges for my printer I have add it in my shopping basket. To make basket I have to contact support cneter because it was not simple. Any… Read Full Review

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