Cater Allen Business Bank Account Reviews

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★★☆☆☆
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Cater Allen Business Bank Account
Cater Allen Business Bank Account
Cater Allen Business Bank Account
Cater Allen Business Bank Account

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Latest Reviews

★☆☆☆☆

“Spectacularly bad ”

Written on: 31/10/2020 by Deshawn280 (1 review written)

Set up new business account two months ago but never been able to use. They don't do what they say and won't deal with your complaints. Complete waste of time and effort. Unless you just want to gift this bank all your business earnings and never see them again. Best avoided… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 07/08/2020 by Dickeybi36 (1 review written)

Roughly the end of 2019 when they were meant to have UPGRADED their systems everything went downhill. Constantly being greeted with 'No Accounts' or 'No Statements' or similar, and unable to check statements, transfer money or find customer 'service' reps who cared. I finally closed my account and would not use them again if I ever required corporate banking. They couldn't even be bothered acknowledging requests (pre-covid btw). AVOID at all costs!… Read Full Review

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★☆☆☆☆

“Terrible, deeply disrepectful, dreadful services.”

Written on: 28/11/2019 by Smartsl352 (1 review written)

My experience (which costed me thousands of pounds): terrible services; deeply disrespectful; most dreadful customer service. Cater Allen does not fulfil any of the minimum customer expectations. As usual, Santander downgraded a customer-oriented UK business to the most disappointing banking organisation. My understanding is that they current aim is to discourage existing customers to keep banking with them, only because they've not been able to provide the same level of customer satisfaction… Read Full Review

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★☆☆☆☆

“Cater Allen Don't Do It!”

Written on: 16/09/2019 by bonesman (1 review written)

This bank has been a joke! I have been with them over 8 years. Endless mistakes and incorrect balance, has given me a number of payments back from the bank. Don't ask for a balance as your card balance is the real one, not reflected in your main balance. More recently phoning the bank now takes over 40 mins with no apologies. My advice don't open an account with them, I would find a bank with a front door or better internet functions… Read Full Review

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★☆☆☆☆

“Antiquated system and unhelpful staff”

Written on: 05/07/2017 by Tania1986 (1 review written)

We are a small business that uses Cater Allen as our main bank account. Customers pay into this account, and we pay employees from it as well. The online banking system is extremely antiquated - payments take 24 hours (48 if you make a payment after 4pm), and it's impossible to add payees/change details without having to phone up. It is a very 'bare bones' system, with zero written guidance or explanation about any of its online services. Due to the lack of information online, I have phoned… Read Full Review

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★☆☆☆☆

“Terrible, everything is hard”

Written on: 02/05/2017 by courtneysu (1 review written)

Was recommended by my accountant but from the get-go everything has been terrible. Lots of forms for sign up. Then received about 7 pieces of mail with various passwords. A 2 layer password system is ridiculous (you enter a different 3 letters each time, not type the password which would be easier). And I locked myself out once because it is ridiculous trying to remember all these passwords and the only solution was to post me a new passcode which would take 3 days. Everything is just hard… Read Full Review

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★☆☆☆☆

“Bank with no (or very slow) service - Dont do it!”

Written on: 30/09/2016 by bill1221 (1 review written)

No overdraft No loan No credit cards Slow online bank payments (2 days typical) Debit card with the drawback of a credit card (gets charged like one)… Read Full Review

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★☆☆☆☆

“Slow and unhelpful”

Written on: 23/05/2016 by Kay879 (1 review written)

My big issue with their business account is it takes them 3 days minimum to move a payment to another account unless you pay a fee for each transaction. They claim its next day, but it's the day after you ask them to make a payment they act on it and then another day for it to move, it makes no sense (that's working days too). It's absolutely appalling service and I will be switching asap… Read Full Review

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★★☆☆☆

“Banking from the 90s but it's free”

Written on: 22/02/2016 by robotoclipshe (1 review written)

I use Cater Allen for business banking. They're OK for what they do but not fit for purpose for a business in 2016. Word to the wise: 1. Their online banking is just acceptable to use but needs a complete overhaul. It does the job but don't get any ideas beyond that - remember there are no branches so it is a pain. 2. Their debit card is registered under the credit card system so that when you use it you have to pay the fees of a credit card. A real pain when booking flights and similar. 3… Read Full Review

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★☆☆☆☆

“Don't use if you receive international payments”

Written on: 16/02/2016 by wbnotts (4 reviews written)

Cater Allen are unable to tell me if a payment that I should have received by now, has been received by their clearing bank- Royal Bank of Scotland. Effectively- they don't know where my money is- which is one of the main things I look for in a Bank Account! Not only do they not know where my money is- their suggested solution is to "wait a few days and see what happens". This is not a 21st century solution. I will be closing my account as soon as possible- they are not worth the hassle. … Read Full Review

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★★☆☆☆

“Internet banking stuck in the early noughties”

Written on: 10/01/2016 by Camille140 (1 review written)

I have used Cater Allen for business banking since 1997, but that doesn't mean to say I'm at all happy with their service, which is pretty dreadful to be honest. The good: Receiving and making payments in advance is straightforward; onshore phone service is acceptable and pretty friendly. No business charges for balances in excess of 5k, unless transactions number more than circa 30 per month... this suits my business, so the value for money is good. The bad: The internet banking interface is… Read Full Review

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★☆☆☆☆

“refused my own money”

Written on: 23/12/2015 by Bennett57 (1 review written)

I opened a trust acount with cater allen lifted a lot of money from the acount with the same id bank details and pac num they let me lift out thousands then I tried before Christmas with all the same id and now all of a sudden they say my signatures don't match due to this they have left me with no money to feed myself or my kid. trust fund with cater allen do NOT open one with them as there so unhelpfull disrespectful to customers with a lot of money in there bank… Read Full Review

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★☆☆☆☆

“Closed account with no reason and no notice”

Written on: 15/10/2015 by Audrinau462 (1 review written)

Cater allen closed my business account, and cancelled the VISA card with no notice. Apparently they had written to me (regular mail) but I didn't receive it. When I called them they were rude and unhelpful. To put the icing on the cake, they rejected the transfer of my account balance to a new business bank account, presumably with the aim to disrupt my business. Do not open an account with them if you value your business. Go to Metrobank instead who will treat you professionally and… Read Full Review

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★☆☆☆☆

“Not Clue”

Written on: 03/05/2015 by Darrellu60 (1 review written)

The bank used to be very good, but it seems a change in management over the last 2 years has just bought it downhill. dealt with them on many sides as a client and introducer. The mortgage influence seemed to bring the nail in the coffin as the team just didn't know what they were doing, please bring back the old people who offered great service. Telephone team are just standard, UK support but just not up to it. Have to say the team in Sheffield are useless, but this was always terrible… Read Full Review

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Cliff2015's Comment

Written on: 16/05/2015

"Not clue"? If you speak in English as poor as this to customer services anywhere, I'm sure most people would appreciate that in return you can expect a sub-standard service. Effective communication on both sides = effective service/resolution. Can you even dress yourself in the morning?

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★☆☆☆☆

“Ridiculously bad service - I expect better from Santander”

Written on: 27/03/2015 by AntonyDickson35 (1 review written)

Simply trying to change my address and can't talk to anyone as I don't know my 'client ID code' - when I try to bypass the IVR it says 'thanks for calling' and hangs up. Really poor service given the amount of money I hold in my Business Account… Read Full Review

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★☆☆☆☆

“The most incompetent bank”

Written on: 26/03/2015 by 1949Sims (1 review written)

I tried to open a business bank account,after one month with them here are the conclusions :There is such a bad support,they don't have neither a branch, their team for processing documents it's extremly incompetent, just imagine that they were not able neither for check at the company house where it's address of the company. You don't have an estimation, you can't ask the persons that they are actually process your documents. If you want to open for such an insecure bank, Just run from them… Read Full Review

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★☆☆☆☆

“Incredibly bad service”

Written on: 13/03/2015 by Hernandez395 (1 review written)

1) They dont have online pdf statements!! 2) The staff answering the phone cannot perform even the most basic of things like checking what your registered address is. 3) Payments take ages to process (at least 3 days) 4) Staff very slow in actioning tasks e.g sending post and dealing with post. 5) Staff dont know what they are talking about. One advisor says one thing and another advisor says another tottaly different thing. 6) Rude staff on the phone. 7) Taking ages to answer the phone. Avoid… Read Full Review

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★☆☆☆☆

“Completely Incompetent”

Written on: 03/03/2015 by zero_888 (1 review written)

Very poor handling of international payments. Payments not sent on time or with severe delays, no reasons given. When receiving money it frequently gets returned to sender or takes a week to credit. Customer service teams seem to have no idea what is going on. Seems cheap on paper but the charges quickly add up not to mention the stress caused by dealing with them. After several years with them I'm at my wits end. As many people have mentioned in their reviews this bank seems to be in a… Read Full Review

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★☆☆☆☆

“No App and bad systems”

Written on: 13/11/2014 by 424Tierney (1 review written)

Locked my account by entering the incorrect PIN, told that a new one would be sent in the post. It arrived, still couldnt access my account, phoned up Cater Allen to be told there is also a pending password to be sent out to myself. ??? Where is it??? I was told it was only the PIN that had been locked, and would be sent out alone. 7 - 10 days??? How can you operate as a business with a bank like this. Also they have no App for Iphone, Android, Windows etc.... even through santander is the bank… Read Full Review

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★☆☆☆☆

“Account closed for no reason”

Written on: 26/09/2014 by FionaLaw302 (1 review written)

I recently received a letter from Cater Allen saying (like with a previous poster), they would be closing my account. No reason given because "they don't have to". I am working overseas and this is VERY inconvenient. However, I have opened a new account with an offshore bank that actually pay pretty good rates of interest compared to CA. The other good thing is that the new account has proper internet banking facilities, unlike CA's appalling attempt to offer internet banking. Also, good… Read Full Review

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