Co-operative Bank Business Bank Account Reviews

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★☆☆☆☆
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Co-operative Bank Business Bank Account

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Latest Reviews

★☆☆☆☆

“Difficult to navigate, no help (after login)!”

Written on: 03/06/2020 by nrMcAllister237 (1 review written)

Business Account - Spent the last 90mins trying to obtain a Transaction Report for a current account without success. There appears to be no Help on the site (after login). Thankfully, I will be moving my account shortly. Useless!… Read Full Review

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★★☆☆☆

“FSB account: Online banking hopelessly outdated”

Written on: 03/03/2020 by McGarry75 (1 review written)

Like many people I applied for Co-Op's free business banking account due to the affiliation with the FSB. The problem is - there's a reason it's free. Opening the account took about 3 weeks which is a bit unnecessary. But once up and running, I was somewhat dismayed to see how poor the online banking is. Since the vast majority of transactions are dealt with though this, it's a bit important! Firstly: The layout is confusing and illogical. This was not designed to get information quickly… Read Full Review

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★☆☆☆☆

“Impossible”

Written on: 17/09/2019 by LuciaWhitehead (1 review written)

Co-op online banking is impossible to use unless you’re from the actual past where slow, frustrating interfaces that did absolutely nothing were par for the course. Here in the 2019 we’re trying to get on with our lives and make use of internet banking in a way that doesn’t make us cry and want to set our own heads on fire… Read Full Review

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★☆☆☆☆

“So tired tired of waiting ”

Written on: 19/03/2019 by Brittanyv17 (1 review written)

I am already a co-op account holder but we needed a business account for our freehold management company. We sent in all the application material but there was apparently a problem with it. AFter 3 attempts to get the correct information to them - I suspect there may be some sort of black hole in their account opening office - they have finally confirmed receipt of our documents. I was then told by the less than helpful young man on the phone that we had gone to the bottom of the pile and that… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid !”

Written on: 05/05/2018

I have given up on the application process for the coop business bank account after experiencing awful customer service. I have been waiting 6 weeks for my application to be processed, despite completing all the documentation and responding to their requests within 1 working day. They hide behind process and do not communicate at all, whether that be by phone, email or post. Even now, I have not received a single communication from them and have had to chase everything, calling every 2 days on… Read Full Review

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★☆☆☆☆

“Could a bank be worse run?”

Written on: 27/09/2017 by Realton (1 review written)

Co Op Business account hacked so I was told to cut up my Visa card. 7 days later no card despite them saying it had been sent out. So now a new card will be issued to arrive in 3-6 working days. So two weeks without a Visa card, and if this one doesn't turn up maybe even longer.Absolutely unacceptable. 25 minute wait to be put through to an operator didn't help either. I presumed once they had got rid of the junkie that ran Co Op things may change for the better. Obviously not. Business banking… Read Full Review

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★☆☆☆☆

“Applying an FSB account”

Written on: 08/03/2016 by dlcl (1 review written)

As other reviewers have mentioned the process was the same for me. I applied over the phone, was credit checked and got an immediate approval. After hearing nothing for 3 weeks I telephoned on a system that provides choices with no explanation. Got through told I made the wrong selection... a 1 in 4 gamble really. When I got through to someone I think I must have woken them up as they just answered the phone with Uh! He told me my application had not been assigned to anyone. Just received the… Read Full Review

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★☆☆☆☆

“FSB member applying for FSB business account”

Written on: 28/09/2015 by Savvy and Proud (5 reviews written)

Applied around 6 weeks ago by phone, was told on phone they had everything they needed to proceed and I was accepted in principle. Then a few weeks later received a form asking the same questions, completed and sent back same day. Then they called and as I was unable to talk to them there and then, they emailed with questions I had already answered. They then came back via email with a discrepancy over the address (we live in a village and one invoice only stated the address minus the village… Read Full Review

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Michaelma47's Response to Savvy and Proud's Review

Written on: 21/01/2016

They are pretty useless,but once u get account it works ok and its free

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★☆☆☆☆

“FSB member applying for FSB business account”

Written on: 28/09/2015 by Savvy and Proud (5 reviews written)

Applied around 6 weeks ago by phone, was told on phone they had everything they needed to proceed and I was accepted in principle. Then a few weeks later received a form asking the same questions, completed and sent back same day. Then they called and as I was unable to talk to them there and then, they emailed with questions I had already answered. They then came back via email with a discrepancy over the address (we live in a village and one invoice only stated the address minus the village… Read Full Review

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★☆☆☆☆

“existing customer -Un co-operative”

Written on: 27/08/2015 by jalg (1 review written)

Having banked with Co-op for 4 years I am now in the process of switching away. As my business has now grown I have the need to open both a client account and a business savings account. My existing account is in credit and i do not seek any credit facilities. I was given mixed information from the co-op at all stages as to the status of my application - from being told they required another signature (turned out not to be the case) to one of your applications has been accepted and the… Read Full Review

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Michaelma47's Response to jalg's Review

Written on: 21/01/2016

Not surprised coop is Micky Mouse bank run by thickest people on planet

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★☆☆☆☆

“Slow account opening procedure for Business Accounts. ”

Written on: 21/07/2015 by 242Little (1 review written)

I am currently going through the account opening procedure with Co-operative Bank Business Accounts. The process is incredibly slow. Emails are not looked at for several days, and no responses are sent to emails to acknowledge receipt. Staff are so concerned with procedure that they think this is normal. This is all very frustrating when I'm setting up a business, and cashflow is critical. … Read Full Review

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Michaelma47's Comment

Written on: 21/01/2016

Please do your self a favour,try a proper bank

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Jll74's Comment

Written on: 19/03/2019

Hi there you seem to be somewhat of an expert on business banking so would be very grateful if you would suggest an alternative bank? thank you.

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★☆☆☆☆

“Old fashioned, clumsy, slow, inconvenient”

Written on: 28/06/2015 by HeavenPower (1 review written)

Joined through the FSB for free banking. My, how I wish we hadn't bothered. The online banking system is like some kind of disastrous stock control system from the mid-90s. There's no mobile app, and if you set up an "immediate" payment after 5pm it takes several DAYS to get there. Misleading statement screens only show four transactions and don't update after you make a payment. Awful login system with stupid security token. We complained to the FSB who said they would consider removing their… Read Full Review

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Michaelma47's Comment

Written on: 21/01/2016

There is a mobile app doesn't work

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★☆☆☆☆

“HOPELESS AND HAPLESS”

Written on: 06/02/2014

Their website is shamefully bad. Archaic! Also I rang them today as a direct debit I had cancelled has been taken. The guy I spoke to made no effort to check for me that I'd cancelled it. He told me he had no access to my online account which I found incredible. He just told me to call the recipient and ask for a refund. When I complained that he should be able to confirm whether or not it was cancelled he said he would speak to a technician who said it had not been cancelled. Strange that… Read Full Review

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★☆☆☆☆

“Avoid, Avoid, Avoid”

Written on: 22/01/2014 by kj100 (6 reviews written)

The co-operative business banking may be cheap as I am a FSB member and don't pay any charges, but the service provided by them is diabolical. If you just need to pay money in and pay a few supplier/bills you any be ok, anything else such as overdrafts, loans, business cards etc. forget it, they do there utmost to be unknowledgeable, unhelpful, obstructive. They will not even provide you with basic information regarding charges with out a battle. Call centre staff seem to be clueless about… Read Full Review

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★☆☆☆☆

“Only here for free banking, but paying for it hassle wise!”

Written on: 22/12/2013

Took me nearly 3 months to get a debit card and token. Got my name wrong on all cheque books, tried to sort several times on phone just took forever and complicated paying for things which I ended up using my personal account for which will make it very complicated come tax return time. I joined them for ethical reasons and free business banking for 18months - but since the ethical side is now questionable as its not really in their own hands anymore and once my free banking has run out I'll be… Read Full Review

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★☆☆☆☆

“Constant & unresolved problems.”

Written on: 01/12/2013

I run a small Community Interest Company and have a Coop Account to service that business. Coop operate a weekday only service, I do most of my banking at the weekend. For the last three weekends I have been unable to access my account - there has been explanation why this is so. As a result I have had to take time of work on money, go through the lengthy sercurity checks to speak to CS only to find they have no idea why my account is blocked. The telephone banking service is cumbersome and… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 13/11/2013 by UNHAPPYCUSTOMER08 (1 review written)

Have been with the Co-Op since 2008 and initially their on-line banking experience left a little to be desired. Subsequent upgrades (about a year later) resulted in a great service. My issues tend to be regarding administrative ones. Simple things like requesting a second token so business partner could access on-line banking and changing address are far too difficult resulting in numerous phone calls and just wasting time. The worst for me was the most recent decision where the signature on… Read Full Review

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★★★☆☆

“Online Banking, 5-7 Days if your token breaks (so no...”

Written on: 14/10/2013

Moved to Co-Op many years ago, Originally very happy with service, good value & pay in cheques by post (postage paid) v.usefull for my business. Perhaps a small issue but has a big consequence. My token (the little keypad) that you need to log on, broke. There is no way to get onto online banking without, perhaps good for security reasons. However I phoned to get a new one, advised up to 5 working days. I said this was pretty poor as no way to easily pay bills & wages. I assumed this was… Read Full Review

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★☆☆☆☆

“They keep blocking my debit card”

Written on: 02/08/2013

I run an internet business and part of this involves buying internet services from companies in the USA. All too often, my debit card is blocked by Co-Op's fraud prevention dept. I then have to phone them up and invariably am put on hold until the call is answered. Like their online user interface, their telephone banking is hopeless. You first have to enter your account details and security code to be put through the the correct department. Then when they eventually answer the call, you have… Read Full Review

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★☆☆☆☆

“CoOps business account online is woeful ”

Written on: 31/03/2013

Joined on the basis of their ethical stance leaving to go to another ethical bank (Triodos) which I use at work and is simply 100 times better for online banking. CoOp's business banking online is hopeless, difficult to navigate, slow, prone to freezing, with hardly any worthwhile features. If they were even nearly as good as the opposition I would stay with them but they ain't!… Read Full Review

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