Arriva Bus Service Reviews

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★☆☆☆☆
1.3 / 5
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Latest Reviews

★★★☆☆

“Acceptable, but.....”

Written on: 31/07/2022

I catch the Arriva buses regularly and a good part of the time, the buses are on time and the drivers are friendly, especially the female drivers. However, I was upset this week when we reached a stop where a young man put out his hand to stop the bus and the driver went to pull up, but then sped off as the young man hurried to get to the door. A passenger sitting near the driver, pointed out that a passenger wanted to board the bus. Unfortunately, I didn't hear what the driver replied except… Read Full Review

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★☆☆☆☆

“Arriva bus service”

Written on: 22/06/2022 by Isaiasg24 (1 review written)

In my humble opinion Arriva Bus service provides the worst and the most disappointed service in the South East and the 101 and 100 to Stevenage and Luton is very much their worst route… Read Full Review

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★☆☆☆☆

“very disappointed ”

Written on: 08/06/2022

I'm so disappointed with this company. I purchased a 3 days tickets that cost £13. That make me save £0.37 in each trip. Today I supposed to use my last ticket for my way back at 5.10pm in Hight Wycombe where I was working Monday to Wednesday. Well the machine doesn't recognize the code, even when you can see that still can use it for another 7 hours, the bus driver doesn't take it and have to pay for a full ticket that make me spent more money. So be aware when you get an Arriva bus don't… Read Full Review

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★☆☆☆☆

“The most appalling bus service on the planet”

Written on: 21/02/2022 by RobertSchneemann (1 review written)

I use the 71 72 to commute to Allington to work. They are never on time and usually dont even pitch up. Im late every day and have now just started walking home to Maidstone. This has never changed in 2 and half years. What a dismally poor service you are. Disgusting… Read Full Review

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★☆☆☆☆

“arriva bus franchise needs to be acrapoed”

Written on: 01/10/2021 by exrhodie (1 review written)

Owing to my trade I catch a substantial amount of busses and trains countrywide and countrywide the Arriva bus is kerrap, from sloppy looking and rude drivers to busses that never actually even run to a schedule, what schedule is the question. Old and outdated busses spewing diesel smoke behind then while they happily go about operating a possible poor service! Do arriva actually even take the time to read and understand or is it that they just don't give a to-ss! Time to scrap Arrivas… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Pretty poor experience”

Written on: 13/09/2021 by Lawrence178 (1 review written)

The busses are NEVER on time, or the just dont run, ie the 7 that usually comes at 7:20 has not ran for random days of the week and usually just dissapears of the map. It says the 7 is 2 minutes away, then just refreshes and says the next 7 is 20 minutes away, considering I am paying nearly £400 for this pss poor service im suprised they make a profit with the amount of busses that go missing or are late...(3,7,71,72,71A - to name a few). If I had the choice to delete 1 company of the world I… Read Full Review

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Xxxjoeyxxx's Comment

Written on: 14/04/2022

I agreed!!! -__-

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★☆☆☆☆

“Late”

Written on: 08/09/2021 by Fernando453 (1 review written)

The busses are late most of the time when you have to get to places. They're late by 20mins and then 3 of them arrive at once and then after you have to wait another 30 mins… Read Full Review

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★☆☆☆☆

“Forced to use this shambles”

Written on: 05/08/2021 by 63Warner (1 review written)

Rarely on time. Filthy Touch and go whether the don't break down. Another fledgling company started the route I'm using but when arriva found out they put on a similar service. Put on new buses Dropped their price below the other companies. More buses. Now Prices through the roof Ancient filthy buses Breakdown a bit Lucky dip if they are on time… Read Full Review

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★☆☆☆☆

“Bad timing ever”

Written on: 25/07/2021 by KennyGomez (1 review written)

The worst service ever, it says is gonna come at a certain time, it never does!!! Need to wait hours for a f ing bus… Read Full Review

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★☆☆☆☆

“Absolute $#%&”

Written on: 17/02/2021 by VictoriaLane (1 review written)

Never on time literally no point having a timetable, might aswell just sit there and hope random bus shows up. And even then the drivers are #$%& god knows how they are allowed to drive a bus with passages never fell safe I got on the bus once and they put their foot down before I have even got my ticket which caused me to almost fall over which is a disgrace… Read Full Review

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★☆☆☆☆

“Arriva are pretty useless”

Written on: 07/11/2018 by KeatonMahoney (1 review written)

Is there any point to the 56 time table from Netherton to Liverpool. On at least six occasions in the past twelve months, the 56 due at 18.32 at savio school Netherton brow has not turned up. Once again tonight it never turned up. I arrived at the stop at 17.20, {12 minutes before it was due}. I waited in the rain for the {18.07} 56. By 18.20 that hadn't showed either, rendering my journey useless once again. How did you get the contract!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Rude driver”

Written on: 06/06/2018 by qfBradshaw35 (1 review written)

I ran for the bus which was still at the stand, the doors were still open for people to get on and as I looked at the bus driver (in the face may I add) the female bus driver with dark hair looked at me shook her head and closed the door as if I was too late for my bus - which came early. It’s lucky there are multiple busses I can catch to get home instead of having to wait up to an hour for her to come back again. Customer service is absolutely appauling. Would have given the service no… Read Full Review

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★★☆☆☆

“Rude lady bus driver”

Written on: 19/04/2018 by Jason247 (1 review written)

I Do not use the bus very much and my experience today was awful. On getting on the 245 - I stated where I wanted to go and the driver said 4 pound considering it was three bus stops down the main road I said that was disgraceful she continued to talk loudly saying 4 pound and pointed at the ticket again loudly saying 4 pound. The ticket said 2.00 pound I am not hard of hearing and 2.00 does not sound like 4 pound. I said to her that she said 4.00 and I took a seat. Yo make matters worse I then… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Rude bus driver”

Written on: 17/01/2018 by NatalyConnell33 (1 review written)

Very rude bus driver made me cry he was that bad!! Will be going to speak to the manager of arriva about this because its not right!!… Read Full Review

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★☆☆☆☆

“extremely bad dont use”

Written on: 14/12/2017 by Jasmin297 (1 review written)

always late, making me late for college all the time, expensive for students even if we get a discount. bus drivers are moody constantly and are never happy… Read Full Review

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★☆☆☆☆

“Absolutely awful company”

Written on: 26/10/2017 by 1976Webb (1 review written)

Absolutely terrible service. I emailed a complaint and they said they had addressed the issue and that couldn’t be further from the truth. Now they just ignore every email that is sent!… Read Full Review

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★☆☆☆☆

“i was allowed on a bus with my ticket then I got fined!!”

Written on: 31/08/2017 by Shirley5050 (1 review written)

The driver let me in with my ticket that I had bought earlier this morning. I got fined by the rude inspector 20 minutes later. I have since complained 3 times and made expensive calls to their line. No-one came back to me. This is a disgrace, and to top it up. that inspector had no social skill whatsoever. She should at least not be rude, and not for 10 long minutes!!! … Read Full Review

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★☆☆☆☆

“Arriva 52A and 56,Liverpool”

Written on: 07/04/2017 by BrennaShort (1 review written)

These buses are nearly always late, and filthy as well. They often have a musty smell, and squashed cans and plastic bottles are in between the seats. The drivers don't care less when they run them, sometimes not atall. I have noticed if they are two minutes early, they will stop and wait, but when running 10 minutes late, they don't try and make up time, and couldn't care less how much they inconvenience the public who pay their wages. If I were in charge, 90% of them would be sacked on the… Read Full Review

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★☆☆☆☆

“I am a regular person who takes the bus, I use this...”

Written on: 23/03/2017

I am a regular person who takes the bus, I use this service to get to and from college. My first point is that they are always late!! In th winter I was waiting a good hour for the bus to turn up and it's jammed packed! The bus drivers can be friendly but there are some who are very rude with the way they speak to you, said when you just ask for your ticket! the prices in which you charge are so expensive! I am a student and doesn't have a lot of money so charging 30p extra to go from one… Read Full Review

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★☆☆☆☆

“Never arrive ”

Written on: 16/03/2017 by McCaffreyig186 (1 review written)

The buses NEVER turn up, and this is the worst service I have ever seen. Would never recommend it ever I spent two years getting the bus to and from the train station to get to school and was late almost by half an hour on a good day… Read Full Review

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