Lexus Stockport, Cheshire

Car in for its first service today, and I have to congratulate the Stockport team on a brilliant job. Polite and efficient staff, courtesy car ready to go. My car came back on time, spotlessly clean and I was sent on my way with a leaving gift. Having been around all the main car manufacturers in the past, I have to say that Lexus always do better on service than anyone else. 

At Lexus Stockport generally a poor service, unnecessary work done.

Have just bought a Lexus IS200 (second hand) and I really do have to say that the service was absolutely impeccable.

I have always driven Peugeots and at the grand old age of 25 decided it was time to move up in the world. I looked at all the German brands and Lexus, knowing that I wanted a 2-3 year old compact exec with quite high spec. The staff at the German dealerships were downright rude and treated me with utter contempt. Admittedly, I was dressed in my jeans and t-shirt, the prefered dress for a Saturday, but still, I was a customer with money to spend. I was either ignored, given dirty looks, or dealt with as if I had crawled out from under a rather nasty rock. Not the way to get me to part with my hard earned cash.

Finally, at 4:30 in the afternoon I rolled into the Lexus dealership and the only two staff members still there were the manager and a salesman who was just finishing with another customer. The manager came to help me and he was courtious, didn't prejudge me by my age, clothing etc and was more then happy to help. I saw the car I wanted to take a look at and he personally got it sorted out, took it to the fuel station and got it filled up and told me to take as long as I liked, get to know the car and try out all types of road. I didn't come back to the dealership until 6:30 and he was still waiting and even stayed to do all the paperwork and get the deal done.

The haggling (as if) was un-hurried, no pressure was put on me and to add to the fantastic sales-service, I was even offered a 12 month RAC membership, free first service, full tank of fuel and mats and 12 months tax. They also offered (but I declined) new alloys. I didn't like the latest ones and prefered the style that was on the car already. To top it all off, I was also given 12 months golf membership at the local country club.

I finally let the guy go home at just after 7, over two hours after the dealership actually closed, and yet he was still smiling, chatting and offering me even more coffee! I did say I would come back on the Monday to do the paperwork but he was having none of it. All in all, just about the best sales-service I have ever had, anywhere. I am certainly not the sort of person they expect to find in their showroom, but they treated me with respect and earned every penny of my business.

Last year when I wanted to change my car I was a little unsure about what I wanted. Having gone round a few of the second hand dealers, and had test driven a couple of Lexus my husband said why do we go and check out a brand new one at the Lexus Dealership in Stockport.

This is a decision I have not regretted. From the moment I walked through the door, I knew I had made the right decision. You are treated with respect, no haggling is needed, and there is no hard sell. All the sales guys were extremely pleasant and polite, and the finance manager was just so helpful. From thinking I would pre-order a new reg, I ended up with the exact Lexus I wanted brand new, and within 6 days. It was all so easy to arrange and organise, and they kept you fully up-to-date all the way.

When the car arrived, I was presented with a cartoon mounted drawing of my car and my name on the picture - it does make you feel that little bit special.

Even months later when vandals tried to get the badge of the back, Lexus gave me free touch-up paint and I bought the badge myself - again it was not overpriced and they got it for me immediately.

First class service, and it is nice to see that good cars can still be sold without the hard sell and the pushing. They even collect my car and return it to my home or work when it needs a service - a service they reminded me about - I did not need to chase them.

Excellent dealership all round - keep up the good work guys.