Sainsbury's Standard Credit Card Reviews

Sainsbury's Standard Credit Card
★★☆☆☆
1.7
From 2 reviews
16.0% of users recommend this

  • Customer service

  • Value For Money

2 Questions | 0 Answers
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“Delayed verification”

★★★☆☆

written by Crossra92 on 10/03/2023

The card is fine, reward points and that all OK. What is infuriating is the time it often takes to send the verification code. Often the Web checkout page has timed out before it arrives and I have to start all over again. I will sometimes just change the credit card. Others have a far better method where you can verify via the app. Occasionally it arrives quickly but more often than not is delayed and I have to ask for it to be resent. Then half an hour later they will all arrive at once. I am actually writing this now waiting for a code to arrive!

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“Terrible telephone back-up service”

★★★☆☆

written by StevefromNorwich on 18/10/2014

Collecting Nectar points is great and generally for purchases this card is fine unless you approach your limit and try to pay some of the balance off then they are hopeless! If you need to call with a problem you will be met by an automated system which takes ages and leads you round and round in circles. Eventually there is the offer of talking to an advisor but you may have to wait TWENTY+ minutes!!! after this announcement you are left with no further options but to wait or hang up and start the laborious process once again - shockingly bad. If you decide to pay your balance by debit card, which with most banks these days gives you IMMEDIATE credit, Sainsbury take THREE DAYS to clear the payment and to make the credit available. THIS IS APPALLING!! Electronic payments are instant and there is NO reason for it to take so long.

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Asked by Nelehnayr on 27th July 2018 Report this content
I want to speak to an adviser but have been trying for the last 5 days, holding on the line for up to 45 minutes, but to no joy. Is there another way I can try?

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Asked by Nuwan on 28th March 2017 Report this content
I want to apply for a credit card. How do I apply?

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