I have had to call Zurich now 6 times, still no one has called me back. The company they use to send Surveyors etc, have told me i have a valid claim, the report was sent back to Zurich 10 days ago, still heard nothing! It is a health and safety issue and not taken seriously! Broken promises the whole time that someone will call me back that day - not once. Definitely avoid this Company and go elsewhere

We have a water leak that has caused the floors to go soft between the joist. The agent we have used said the claim handler could not be contacted on one day - is this a one person department? The next time the claim handler has told the agent they will call back on a specific day - no call. Made a different claim on another property with LV insurance- what a difference - no hassle and they pay up. In a lot of cases LV are less expensive but certainly worth a lot more in my experience.

On Wednesday June 12th My wife who has MS got the car out of the garage.I closed the garage doors and entered the car. Placing the keys which were in a Leather key fob in front of her near her invalidity pass. I was then going to transfer them to her Rucksack which I always do. But at that very moment a man leant into the car asking directions to a dentist, We pointed out the direction and he walked up the road. He quickly returned and asked for the number, which we told him. In the space of a few seconds he had taken the keys out of the key fob and returned the key fob. I placed the key fob in the rucksack and we went to our tax adviser for about two hours. In that space of time thieves had entered out house and stolen our safe, with all contents. All my wifes jewellery was stolen plus other items, but nothing else in the house was touched. The value was 500,000 euros. Zurich have not even sent out one of their own representatives, and claim it was only a common robbery because nobody forced their way into the house. The police had never heard of a robbery like it. We have since received 1900 euros from Zurich transferred to our account. They have not even paid for new locks on the house. Do not go near this company, as there policy is to take your payments and do not pay out for claims THE PRODCT IS BUILDINGS AND CONTENTS HOUSE INSURANCE

We took out permanent disability insurance with Zurich, whom we beieved to be a leading insurer. They sold on our policy and we are now with ReAssure who are beyond useless.I am now paying "twice as much for half the cover". They take one month to respond to an enquiry. They are not interested in providing a service, just earning as much as they legally can squeeze out of the client as they do not normally seek clients. I didn't sign up for this and feel betrayed. I would award zero stars if possible.

So regret to have a home insurance with Zurich, they charge you anything with administration fees! They can charge admin fee more than the policy itself but they said it's on your policy. Avoid!!

IF YOUR RUBBISH AT PAYING YOUR CUSTOMERS, THEN YOU SHOULDNT BE INSURING US!! I made a claim on my house insurance policy back in Feb, due to a water leak in the kitchen. They moved us out of our property into a hotel in June. They started the work in the house in June, 4 months after the actual claim was put through due to the communication between the vendors. Shows that such a big company can't even get a basic leak claim resolved. They have rubbish customer service and do not get back to you with any update unless you chase them. My parents are elderly and they did not take that into consideration at all. Absolutely disgusted how such a big company can have such rubbish customer service, communication skills and hire such vendors that are terrible on notifying their customers, allowing their contractors to walk off the job, delay job as they please, never follow up when promised. Even after our first complaint that they acknowledged that there was 5 weeks of avoidable delays, and still did not do anything to avoid any further delays that are still ongoing. One thing that these guys are really good at is NEGLECTING THEIR CUSTOMERS. For all the time I spent following up with them and their so called professional vendors, I should be paid as a full time staff/consultant.

BUILDING INSURANCE. On the 23rd of February 2017 a storm named Doris hit the U.K. This storm blew two slates off my roof and torrential rain poured into the loft. I called out my roofers the next day and they did emergency repairs which cost me over five hundred pounds. So I decided to make a claim from them and a few days later one of their inspectors called round. He was not very friendly and said very little and all he did was to use a smart phone on a long self i stick to look at the repair. After that i heard nothing for over four months and decided to get in touch with them. I was told that the claim had been rejected through lack of maintenance.(rubbish as I only spent 1000 pounds on roof maintenance six weeks before the storm) During the four months no communication or email at all. I decided to go with another company and was quoted ninety seven pounds for the year and was paying them well over three hundred pounds. I've been with them for over forty years and never made a claim. I would advise people not to go near this company with a barge pole.

Zurich linked us with an organisation called Imperial Consultants when I reported the storm a couple of weeks ago had damaged my property. They refused my claim (no mention of the storm was made in the report) but because a bathroom above COULD have leaked some time earlier. No evidence of the leak was found in fact the 'consultant ' said the well used bathroom was dry. The property has been well maintenance and no evidence of neglect. I shall not recommend or use either of these companies again. In fact I am going to lodge a complaint with the Financial Ombudsman.

I made a fairly modest claim for damaged flooring (£1377)in January 2016 and still waiting for settlement in November. There has been no dispute over the claim but I eventually established that they were waiting for the final invoice dispute having agreed early in the year to settle against an estimate submitted. Despite numerous e-mails through the brokers Zurich have not made any apparent effort to contact me to say what the problem was. Their service and communication is atrocious.

They refused to pay my claim because the claim form was submitted a few days late. They will clearly use any tactic to avoid paying legitimate caims.

They are great when they want to charge you but as soon as you have a claim, they just wash their hands. They will do everything with the main aim of not paying any claim.

Advisors have no idea about their job role and the company they use to deal with claims! As I type this, I am on hold.... AGAIN..... and have been on the phone for over 1.5 hrs!!! Its a comical company and I strongly advise to NOT purchase any insurance from them! I wouldnt trust them!

Home insurance claim Oct 21st 2015, We were flooded. No question as we have lots of photos.. Be aware, after 90 days persistently trying to get them to settle the claim I have found out how they operate. The local agent is the only person who can try to deal with Zurich. That 24hr customer helpline is to lull you into thinking that you have some way to communicate with them. Don't waste your time, you will spend hours getting nowhere. Forget writing emails. I have sent over 30 emails, & someone in Zurich customer service today told me, I think accidentally,'ZURICH DO NOT ANSWER EMAILS' ever... it goes in a file under your claim number. You can compain after 2 months, but they will give you the wrong email address for complaints. If you DO get the right email they Should answer you within 20 days.... apparently. 92 days later I am furious. Still waiting for any response ... meanwhile further damage occurring because their 'nominated builders' didn't turn up.. & Zurich continue to ignore me. Zurich Customer Service will only tell you what you already know. They cannot & will not actually do anything.. they will not organise anything..or tell you any info... they outsource assessors & if they don't come they won't do anything about it. The Agent has no power to get anything done. You can never get through to anyone that will actually do anything. I don't understand how a company this size can get away with not answering any emails as part of their company policy. Why don't they print that in their policy docs. They insist you send them full info & quotes for building repairs & full itemised Contents with receipts and photos etc, but they don't do anything with the info that takes days for you to supply.

Terrible company. Slow to deal with claims, any excuse no to cover you and trap you into having to renew with them. Avoid unless you enjoy hassle and expensive renewal quotes because they take too long to deal with claims. Not even an apology offered.

I made a genuine claim after a leaking radiator ruined my new carpet. They treated me like a criminal after I made a claim. Terrible service never ring you back and they try and haggle with you which is totally out of order when they are speaking to you regarding a claim. Not very professional. Beware of this company. Don't insure with them as they are ok taking your money, but if you make a claim they are terrible.

I made a claim and just they playing with the time. Plus no one to talk to. They do not answer phones or " will call you back" ( never )they do not answer emails. The only thing either The Ombudsman or solicitor. If you can avoid it do not take out any insurance wit them.

I took out home insurance with Zurich Insurance and paid the Premium. However when I received the email copy of the Documents I noticed that I had not included a claim I had made 5 years ago. I immediately phoned them and explained that I wanted the claim added and to be advised of any increase in the Premium. I received a call back to say they were now declining to insure me!!!

Extremely poor service - claims department didn't answer the phone. Very poor system for handling complaints. Had to escalate claim to senior management didn't get anywhere ended up paying for the work ourselves. Would never insure with them again.