Zurich Home Insurance Reviews

Click here if this is your business
★★☆☆☆
1.6 / 5
16% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Zurich Home Insurance - Ask a question now

Media Gallery for Zurich Home Insurance

Zurich Home Insurance
Zurich Home Insurance
Zurich Home Insurance
Zurich Home Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“After 20 years with Zurich excuses used not to pay”

Written on: 29/07/2019 by Sabrinai370 (1 review written)

On Wednesday June 12th My wife who has MS got the car out of the garage.I closed the garage doors and entered the car. Placing the keys which were in a Leather key fob in front of her near her invalidity pass. I was then going to transfer them to her Rucksack which I always do. But at that very moment a man leant into the car asking directions to a dentist, We pointed out the direction and he walked up the road. He quickly returned and asked for the number, which we told him. In the space of a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Betrayed”

Written on: 28/08/2018

We took out permanent disability insurance with Zurich, whom we beieved to be a leading insurer. They sold on our policy and we are now with ReAssure who are beyond useless.I am now paying "twice as much for half the cover". They take one month to respond to an enquiry. They are not interested in providing a service, just earning as much as they legally can squeeze out of the client as they do not normally seek clients. I didn't sign up for this and feel betrayed. I would award zero stars if… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Don't buy any insurance with Zurich! Disgraceful ”

Written on: 04/05/2018 by Dane393 (1 review written)

So regret to have a home insurance with Zurich, they charge you anything with administration fees! They can charge admin fee more than the policy itself but they said it's on your policy. Avoid!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 1
★☆☆☆☆

“IF YOU ARE RUBBISH AT PAYING OUT YOU SHOULDNT BE...”

Written on: 11/09/2017 by Krupap21 (1 review written)

IF YOUR RUBBISH AT PAYING YOUR CUSTOMERS, THEN YOU SHOULDNT BE INSURING US!! I made a claim on my house insurance policy back in Feb, due to a water leak in the kitchen. They moved us out of our property into a hotel in June. They started the work in the house in June, 4 months after the actual claim was put through due to the communication between the vendors. Shows that such a big company can't even get a basic leak claim resolved. They have rubbish customer service and do not get back to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Will not pay up after storm damage to my roof.”

Written on: 30/06/2017 by 357Stuart (1 review written)

BUILDING INSURANCE. On the 23rd of February 2017 a storm named Doris hit the U.K. This storm blew two slates off my roof and torrential rain poured into the loft. I called out my roofers the next day and they did emergency repairs which cost me over five hundred pounds. So I decided to make a claim from them and a few days later one of their inspectors called round. He was not very friendly and said very little and all he did was to use a smart phone on a long self i stick to look at the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 4 0
★☆☆☆☆

“Refusing claim as gradual process”

Written on: 26/01/2017 by qkRay433 (1 review written)

Zurich linked us with an organisation called Imperial Consultants when I reported the storm a couple of weeks ago had damaged my property. They refused my claim (no mention of the storm was made in the report) but because a bathroom above COULD have leaked some time earlier. No evidence of the leak was found in fact the 'consultant ' said the well used bathroom was dry. The property has been well maintenance and no evidence of neglect. I shall not recommend or use either of these companies… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Claim payment delay”

Written on: 14/11/2016

I made a fairly modest claim for damaged flooring (£1377)in January 2016 and still waiting for settlement in November. There has been no dispute over the claim but I eventually established that they were waiting for the final invoice dispute having agreed early in the year to settle against an estimate submitted. Despite numerous e-mails through the brokers Zurich have not made any apparent effort to contact me to say what the problem was. Their service and communication is atrocious… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Poor insurance”

Written on: 30/08/2016 by M1howard (1 review written)

They refused to pay my claim because the claim form was submitted a few days late. They will clearly use any tactic to avoid paying legitimate caims… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Worst insurance company ever.”

Written on: 01/06/2016

They are great when they want to charge you but as soon as you have a claim, they just wash their hands. They will do everything with the main aim of not paying any claim… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Incompetent”

Written on: 22/04/2016 by AllissonBryant460 (1 review written)

Advisors have no idea about their job role and the company they use to deal with claims! As I type this, I am on hold.... AGAIN..... and have been on the phone for over 1.5 hrs!!! Its a comical company and I strongly advise to NOT purchase any insurance from them! I wouldnt trust them!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Zurich deliberately ignore your claim. Months of...”

Written on: 21/01/2016 by wyGreen276 (1 review written)

Home insurance claim Oct 21st 2015, We were flooded. No question as we have lots of photos.. Be aware, after 90 days persistently trying to get them to settle the claim I have found out how they operate. The local agent is the only person who can try to deal with Zurich. That 24hr customer helpline is to lull you into thinking that you have some way to communicate with them. Don't waste your time, you will spend hours getting nowhere. Forget writing emails. I have sent over 30 emails, &… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Avoid at all costs!!”

Written on: 04/01/2016 by buntylicious1 (1 review written)

I have been with this company for years since they bought out my original insurance company. I haven't made a claim since 1995 but needed to at the beginning of Nov 2015 regarding a loss. The customer service is appalling! Complete lack of communication, poor advisement and conflicting instructions given. I am convinced they only settled my claim as I constantly made a nuisance of myself. Made a stressful time more stressful!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Claims”

Written on: 01/11/2015 by Dillions (1 review written)

Avoid this company I have been with them for years paid in lots of money had to make a small but important claim they refused used any excuse not to pay an they try to bully you out of claiming it's coursed a lot of stress an cost me a lot of money I have left company an many of my friends and neibours are leave them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Useless”

Written on: 07/10/2015 by KyliePiper214 (1 review written)

Terrible company. Slow to deal with claims, any excuse no to cover you and trap you into having to renew with them. Avoid unless you enjoy hassle and expensive renewal quotes because they take too long to deal with claims. Not even an apology offered… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Terrible unprofessional rude”

Written on: 10/07/2015 by Nash202 (1 review written)

I made a genuine claim after a leaking radiator ruined my new carpet. They treated me like a criminal after I made a claim. Terrible service never ring you back and they try and haggle with you which is totally out of order when they are speaking to you regarding a claim. Not very professional. Beware of this company. Don't insure with them as they are ok taking your money, but if you make a claim they are terrible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“No one to deal with if you need it.!! Good for taking...”

Written on: 03/03/2015 by Zion465 (1 review written)

I made a claim and just they playing with the time. Plus no one to talk to. They do not answer phones or " will call you back" ( never )they do not answer emails. The only thing either The Ombudsman or solicitor. If you can avoid it do not take out any insurance wit them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★★★☆☆

“Declined me”

Written on: 30/11/2014 by 271Schofield (1 review written)

I took out home insurance with Zurich Insurance and paid the Premium. However when I received the email copy of the Documents I noticed that I had not included a claim I had made 5 years ago. I immediately phoned them and explained that I wanted the claim added and to be advised of any increase in the Premium. I received a call back to say they were now declining to insure me!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Poor Service”

Written on: 24/10/2014 by AdaThomas (1 review written)

Extremely poor service - claims department didn't answer the phone. Very poor system for handling complaints. Had to escalate claim to senior management didn't get anywhere ended up paying for the work ourselves. Would never insure with them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Very Poor Service”

Written on: 22/09/2014 by Charlotte332 (1 review written)

I had a leak under the bath and, under the terms of the policy, phoned their emergency service to fix the wastepipe. I was passed from one department to another until I ended up with their "Wessex" department who more or less told me that it was pointless using the emergency service and that I must make a regular claim that included various unnecessary things like moving the bath and replacing the plaster on the walls and the flooring with an excess of £250. All I wanted was an emergency… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Claim serive the worst ever experience”

Written on: 10/07/2014

We were burgled this year 6th Jan and the burglers caused alot of damage. Contacted Zurich who started the claim process and then outsourced it to another company. The company was terrible in dealing with the claim, not arguing about the items stolen or damaged but just getting someone to do something. After I compained several times, the claim was sent back to Zurich who then gave it to another company. They arranged for a building firm to carry out the work and a loss adjuster to go through… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
overview