MasterQuote Car Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Terrible company terrible staff”

Written on: 21/11/2020 by stehar (1 review written)

Terrible experience, tried to get a quote to change my car via telephone after over an hour on phone they said would call me back. Never got one, I then needed insurance ASAP so I could collect my car from garage. I ended up doing it via the master quote portal which the price seemed expensive, this prompted me to call them up in first place, agent said they could probably get it down cheaper. Fast forward to next day and dealer told me I needed to show 12 months insurance. I was forced to get… Read Full Review

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★☆☆☆☆

“Terrible! ”

Written on: 26/04/2019 by TiredTm (1 review written)

Have just been charged nearly £50 to cancel a policy with 2 months remaining - absolutely appalled. I will never use this company again- avoid!… Read Full Review

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★☆☆☆☆

“STAY AWAY!!!!!!!”

Written on: 23/05/2018 by sbLawson160 (1 review written)

Do not touch this company!!!! I don't know how it's still going.. Shocking customer care, staff haven't got a clue what's going on... Nothing but aggravation and mistake after mistake.... Steer clear!!!! This company should close down... DISGUSTING.. If I could mark it -10 I would!… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 20/02/2018 by Maynardvk388 (1 review written)

The worst car insurer ever. Poor communication and customer service. Even though I had no claims proof, I ended up with them sending me a bill of £900... the initial quote was £300. Avoid as otherwise you will end up with a bill of £300 when trying to cancel- yes even if you are paying in instalments. Horrible!!!!… Read Full Review

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★☆☆☆☆

“Avoid even if you pay much higher for the Insurance”

Written on: 21/12/2017 by Timjw (1 review written)

We purchased car insurance at £215.74 and paid in full, sold the car and was informed the cost of insurance to the date of cancelling was £113.92 (acceptable) but the cancellation fee was £75.00 (unacceptable) and we would get back just £26.82. £75.00 just to sort the admin out to cancel??. Now if only they had been reasonable here we would have insured 3 cars. If the management read these reviews then they need to take notice of what a low standard of business they are providing, without… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY OR ANY OF THEIR AFFILIATES”

Written on: 01/06/2017 by stooriebrae (1 review written)

I bought a VW campervan 12 years ago and insured it with AQUOTE insurance for 7 years, fine. I then sold the VW and bought another campervan and transferred my insurance to it for 5 years , no problem. I then bought another campervan of the exact same make and model only a year younger and went to transfer my insurance only to be told " I AM SORRY BUT WE DO NOT INSURE CAMPERVANS" although they had insured me for 12 years so far. I was then told that my policy would be cancelled from midnight on… Read Full Review

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★☆☆☆☆

“Custom Portal ”

Written on: 12/05/2017 by Snowdj176 (1 review written)

House insurance renewal email from Master Quote stated that to review my house insurance I had to log in to my master quote portal. Went to the portal attempted to log in using my email address and password both of which were not recognised. Only option left was to phone. Explained the portal problem and told not to worry the renewal policy details would be read out to me. The renew content options read out just kept getting longer and longer to include car breakdown,lost keys and other item… Read Full Review

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★☆☆☆☆

“SHOCKING -DO NOT TOUCH”

Written on: 26/03/2017 by Madeleine224 (1 review written)

This company is beyond disgraceful.. Company staff untrained, which is dangerous when dealing with insurance!!! Manager never available to deal with problems, you get promised call backs, and NOTHING!!!!!!! Save yourself the heart ache, AVOID THIS COMPANY. How this company still functions is a total miracle"!! I would give It no stars for their uselessness, inefficiency, undertrained staff and rude!!!!!!! STEER CLEAR!!!!! PLEASE PLEASE AVOID, IT'S LIKE THE MUPPET SHOW...IF YOU CAN… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 25/03/2017 by madmitch159 (1 review written)

Trying to cancel my insurance was an ordeal. I rang on the Monday to be told everyone was busy and I would get a call back within 48 hours. No call back within that time so I called back. I tried to pay their rip off cancellation fee there and then it didn't work so was sent a final bill which was different to what the person on the phone told me. I paid what they said and now today I have received a letter saying immediate payment is required of £0.00 and if they haven't received it by 29th… Read Full Review

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★☆☆☆☆

“AVOID this company altogether”

Written on: 22/02/2017 by Callahan374 (1 review written)

Avoid, avoid, avoid. I called in December to cancel my policy as they automatically renewed without sending me any confirmation paperwork. When I rang to cancel they told me I could cancel but that I would have to pay December, which I accepted. In January they took the monthly payment out so I rang them again, they then said I would have to pay £96 as an early cancellation charge, even though they had taken an additional month's payment from me. There was no arguing with the extremely… Read Full Review

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Sarrat's Comment

Written on: 24/03/2017

Totally agree with you!!!! This company is dire, staff totally untrained, never ever call back! We've had major major problems, and we are going to the Ombudsmen!!!!! NO ONE SHOULD EVER TOUCH THIS COMPA\NY WITH A BARGE POLE!!!!!!!!!! AVOID LIKE THE PLAGUE

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★☆☆☆☆

“Avoid like a PLAGUE!!!”

Written on: 03/01/2017 by John_Flintwood (1 review written)

I dealt with this company recently and had a terrible experience with them. MY insurance policy was cancelled within 21 days because I forgot to send the proof of my NCD. They then took moiney from my account a week after they cancelled my policy. They also charged me £75 cancellation charge. When I called to try tp resolve it, all they were interested in was to pass me to their sales team to provide a new quote. I intend to take this up with the insurance ombudsman and stop their dirty tricks… Read Full Review

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Sarrat's Response to John_Flintwood's Review

Written on: 23/05/2018

Good luck..... Go for it!! I had murders with them... I tell anyone whose got a pulse to avoid this beyond useless company!!!!!! They are a total disgrace and dangerous!!! My blood pressure goes through the roof when I hear their name!!!

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★☆☆☆☆

“Entirely cynical service”

Written on: 31/10/2016 by stephenpritchard (1 review written)

I have no regard for this business. They have an entirely cynical attitude towards customer service. I have been a customer for a very long time, but have today moved elsewhere. The overriding reason is that they will not respond to emailed messages and they are NEVER available on the telephone. God forbid that I ever needed to make a claim. Absolutely cynical disregard of the source of their trade their existing customers. … Read Full Review

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★☆☆☆☆

“Stay away from this company!!!!!”

Written on: 10/04/2016 by Bob999999999 (1 review written)

Overpriced insurance, charged us £27 to change our address. Automatic renewal which cost us £75 to cancel. That on top of premium rate phone numbers… Read Full Review

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★★☆☆☆

“Expensive charge just for updating my address”

Written on: 30/03/2016 by BrennaBlack (1 review written)

Haven't had to claim with them fortunately, but moved to a new area and was charged a good £54 for asking them to update our details! This was "because of admin fees" and something totally pragmatic and inexplicable - "because it's a new area." The area we moved to isn't particularly different from the last area, especially as we checked the crime rate beforehand and it was good, so why is it that more expensive? We park on a private driveway. We only have about 3 months left on our contract… Read Full Review

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★☆☆☆☆

“I don't recommend this insurance company”

Written on: 05/03/2016

I would never recommend this company as they are useless and don't do anything for you.Stay away from them.They don't know what they are doing either.They might be cheap but they don't worth it… Read Full Review

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★☆☆☆☆

“appalling company”

Written on: 04/01/2016 by Kareems154 (1 review written)

AVOID ! ! obstructive unhelpful insolent amd not much use if you n need to get things sorted… Read Full Review

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★☆☆☆☆

“Ridiculous service”

Written on: 20/10/2015 by Inaya123 (1 review written)

I've rang for four weeks in a row for my claims bonus and they tell me that they've posted it each week I ring up and they never send it. It can't possibly take 4 weeks for one letter to turn up. Quotes go up ridculous amount as well once you're with them for a year. Bad customer service… Read Full Review

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★☆☆☆☆

“Worst insurance company ever!! ”

Written on: 14/10/2015 by Acally (1 review written)

Worst company ever!! Don't have a clue what they are doing, saying they never received documents but send them back to me 2 days later stamped with date 2 before so clearly had them, phoned them nearly everyday as the kept saying things were wrong, voicemail from the person I dealt with but apparently a person of that name doesn't work there!!! A bunch off monkeys could do the job better!!!!!! Avoid!!! Still not any further forward with them!!!!! I would even give them 1 star *… Read Full Review

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★☆☆☆☆

“Absolutely terrible - ZERO stars”

Written on: 30/07/2015 by Theodore1990 (1 review written)

This is the worst car insurance ever. I should have done my research first, as I would have noted all the negative feedback. I took the policy out 1/12 ago. I did not receive a confirmation email once purchased, and I did not receive my documents in the post. I tried to contact the company via telephone, but no one would pick up - perhaps I was too impatient, but when your paying for a premium 0845 number on your mobile, 10 minutes is too long. I received my first letter of communication… Read Full Review

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★☆☆☆☆

“Shockingly poor service”

Written on: 31/03/2015 by murray4a (1 review written)

Just spent 5 months sorting out my insurance claim with this shockingly poor company Insurance arranged over the phone and that is where is falls flat Car was written off and sat waiting to be assessed for 8 weeks Had to call a million times but always promised they would get back to me - not once did they phone back They wrote the car off and then the underwriters would not pay out Had to go to the Obidsman - Master Quote accused my of lying until they played back their phone records and had… Read Full Review

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Frankobrien's Response to murray4a's Review

Written on: 20/05/2015

thanks i was 1 click away thanks

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Frankobrien's Response to murray4a's Review

Written on: 20/05/2015

thanks i was 1 click away thanks

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