Useless non existent communication Never help with anything.. Refused yo have me a courtesy car it was part of my policy I was in a non fault accident hit in the rear while stationary I year on still nothing done feel physically sick dealing with them no service UK Insurance is hte company via privilege never use them!

Trustpilot reviews Trustpilot Thanks for your review! You reviewed Privilege Add photo Truth Speaker 11 reviews GB Rated 1 out of 5 stars Absolutely the worst company I've ever… Absolutely the worst company I've ever dealt with in any field, let alone insurance. 16 months after an accident where I was hid by a drunk driver, who literally ran fir the hills abandoning her car and blocking the road completely for 3 hours. The police said there was no way it was my fault, and ii had an independent witness who stated she was staggering, smelled of spirits and accepted full liability, and that markings on the road showed that she had lost control, veered up and bank before rebounding across the road and Headon hitting the rear quarter of my car so hard her airbag deployed. There is no way I could have hit the front of here car with the side of mine, but privilege recorded it as my fault, took over a year to contact the police and 16 months down the line are now trying to claim that they can't get hold of the witness and the police have no record of the accident, despite the witness assuring me that he has spoken with them, and my having provided photographs, video, witness contact details, and the incident report together with the police officers names and numbers. Never, ever use this company. I will regret it for the rest of my life. The only way forward for me is the ombudsman, the media, and the BBC who I am already speaking to.

I cannot recommend strongly enough that people avoid this company for their car insurance. I recently had my car taken and the subsequent performance from Privilege took a difficult situation and made it a good deal worse. They push you to their online portal which is extremely poor in terms of functionality. Therefore, you are forced to phone them. The phone support is disjointed (you can never speak to the same person twice), requires holding for up to 40 minutes and consequently ends up taking a lot of time and effort. The advice is also inconsistent and frequently contradictory. At this point, over a three-week period, I am some 21 calls and many hours into trying to sort my situation out. This evening, even though Privilege have not reached the end of their process, I have been notified that my car hire plus arrangement has been terminated - precisely at time when they cannot be contacted because they are closed. Please do not use these people - they are terrible when things go wrong which I think, ultimately, is the role and purpose of an insurance company.

NAME & SHAME time...... please don't use this company Boxing day 29th December, smashed windscreen............... Insurance company say to book online with their window company Autoglass. Autoglass unable to come out until 10th January, almost 2 WEEKS!! Car not safe to drive, what are you supposed to do and how can you get to work? We paid £600 to get it fixed the same day, now Privilege are refusing to pay out!!! Fully comprehensive insurance yet they will not cover it, they prefer to leave a car at the side of the road for 2 weeks, or on your drive if you can get it home with a smashed windscreen, which by the way says in their small print that if a vehicles windows are damaged you are not covered for theft etc!! Time for the ombudsman!!!

Cheeky, underhanded bad profit making!! I was with them for a year, I purchased through a price comparison site. They automatically renewed my policy, even though I didn't want them to and had got insurance elsewhere. I called them immediately after the weekend and bank holiday which they were closed and they agreed to refund me in full as I obviously didn't need the policy and to my mind should not have been renewed. I then get the letter through and they have charged me £5.12 for the time insured which I never wanted and didn't use. This is a very good example of a company that will make short-term profit from you, I would recommend you go elsewhere if this is how they see customers. Very disappointed, you have lost my future business, all over a fiver!!

Extremely frustrated. I did a claim and then (next day) cancelled it. Despite the cancellation they left a record about the claim in the global database. When I've arrange a new car insurance with another provider, suddenly I was questioned about my "no claim" history. It was resolved, and I was advised to ask privilege to remove this non existing never happened claim from the database. Sent 3 emails to privilege - all were ignored, but read! Good treatment of your customers! Thank you! I'll never do car insurance with them again...

Never agree to use their chosen garage dlg autoservices. Waiting on an independent engineer and im wondering if its one of their own to how I do not trust them

This company can not update policies with endorsements. Even after 2 letters and 5 phone calls. I can only presume it is policy, so that any claims can be requested. Difficult systems and next to no customer service. Policy not worth the paper it's written on.

had a car written off. brought another one same year lower spec (original car a sport) new car same year and model but lower spec got charged an extra £44 because it was a higher risk according to them, accident was a non fault claim and it took us three phone calls as they initially said the extra £44 was because the other side had not admitted liability, they admitted liability to me in 24hours of the accident by phone, text and email. awful customer service made to feel that we were in the wrong and had to chase them for answers ( different answer depending on who you spoke too). final answer from them was you have no choice and cant cancel insurance as you won't get refund and have to pay £44.

good insurance company and best customer service. my second year with them and I recommend my all family and friends

Will accept liability from here say but dismiss your evidence, all offshore call centres who's staff just recite off a script. If you ask to speak to a manager you get cut off. DO NOT USE PRIVILEGE INSURANCE

Privilege Insurance company is the worst ever insurance company in the UK in breakdown service. I dealt with at least 4 companies and it was the worst.

They will accept liabiloty even if you are not at fault!! Waiting 6 weeks and my car has still not been insepcted by anyone let alone repaired. They do not give a damn if your car has Not been repaired amd are without one. In this day when there is so many ways to get hold of you they claim they cannot get hold of you. They keep you waiting for ages on the phone. They will leave you high and dry!!

Rang today 18/05/2017 4pm to transfer my policy to a new vehicle. The customer service guy was extremely rude and disrespectful. He belittled you and deliberately talking in a way that you could hardly follow. I still couldn't believe it happened in this industry. Shame on you. His attitude changed slightly when being asked his name. Although I don't believe he was giving me his true name

Simple - windscreen chip - still not settled after 2 months, I got the claim agreed with number got the work done but I can't get paid. I've phoned 3 times, emailed 4 times and now I'm up to "the cheques in the post should be with you in 10 days". I don't believ it - I've been put on hold for 10 mins, transferred lots of times - even when I've been given a phone number to call. Of course its a premium rate number- its business model must be premium calls rather than motor insurance.

following damage to my car by a 3rd party, the car was picked up on the 18th Jan. 8 days later I called the repairer for an update - the car had not been delivered to them. I called privilege last Thursday, Friday and today. they still cant find my car, no calls from their customer service despite my requests. do not use this company. appalling internal process, appalling customer service.

I was involved in a crash, a lorry couldn't stop on a single lane road. Firstly Privilege cost a fortune to call. I've spent over 20 pounds in calls to them. You will be kept on hold for a long time. I was told they were unable to get hold of the other driver. I managed to twice, first time. I was told that all they needed from the other driver was his license plate number, but I have heard nothing 2 months later. They paid out half of what we paid for our car just a few months before, the assessor gave me the reason that - it had a scratch on the back. It was a 12 year old car but had been very well looked after and there were no scratches that would have devalued the car by 600. All in all I have learnt my lesson and will never insure with Privilege and have warned others to avoid. The quotes are cheap for a reason, spend a bit more and save yourself a huge headache. I wish I had!

Dreadfull, do NOT insure with this company. Waiting for settlement payment, constant calls to claim line, constant stalling, promises to call back that never happens. Avoid at all costs.