Sainsburys Car Insurance Reviews

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Sainsburys Car Insurance

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Latest Reviews

★☆☆☆☆

“Unable to Contact to Discuss Car Renewal”

Written on: 13/09/2021 by Yeseniad303 (1 review written)

Car Insurance was due for renewal mid September 2021 tried to contact them to discuss price etc. Tried numerous times on the phone at differing times of the day but always on hold 30 mins to 45 mins each time before I hung up. No email address to contact them either - absolutely disgusting from a very large company I would not recommend anyone goes with these for car insurance whatsoever. Went with a different well known car insurance provider in the end and got it a lot cheaper. … Read Full Review

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★☆☆☆☆

“Can't get through”

Written on: 31/08/2021 by caLane292 (1 review written)

Been trying to get through to cancel my car insurance renewal as it is over £100 more expensive than last year,despite no claims and an extra years no claims discount on top. First attempt I could not get through for over half an hour, and as I type this I have been waiting for 39 min to have the phone answered, all the while listening to an annoying answerphone that encourages me to try out their life and home insurance and thanks me for waiting... No I don't think I ever use you again if… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“avoid at all costs”

Written on: 17/07/2021 by Potterbk141 (1 review written)

It in not possible to amend on line , I wanted to add a temporary driver, you can for the policy period but not for say 7 days, the customer service team must be in a coma , nobody answers the phone , I have spent 6hrs over two working days , and nope , nothing . use an insurance company, I chose them to save 100 quid, what an error that was… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“car insurance”

Written on: 05/10/2019 by woodville22 (1 review written)

I took car insurance out with Sainsburys I received no documents I had to phone them to send them to me when I got them some of my details had been put down incorrect by the adviser I corrected them and had to pay a extra cost I sais to them why should I pay extra when it was there mistake and was told I could cancel my insurance if I dident want to pay the extra but I took it out a month ago but just receive the documents and would probally have had to pay a fee d so paid the extra cost… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Utter incompetence!”

Written on: 18/12/2018 by soBarrett238 (1 review written)

I have been insured with Sainsbury’s underwritten by Zenith for two years. The first year was great, they were pretty cheap and everything was handled online. The acid test of any insurer is when things go wrong! In June this year I was unfortunate to be hit by a HGV on the M6 after it drifted into my lane. Reported it all and that’s where the process goes horribly wrong. Although you contact Sainsbury’s initially they cannot wait to palm you off to the underwriter, who appear to be… Read Full Review

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Was this review helpful? 6 0
★☆☆☆☆

“Very upsetting experience ”

Written on: 16/10/2018 by Grady112 (1 review written)

As Sainsburys supermarket are a reputable supermarket, I bought car insurance with confidence.I could not have been more wrong. I found the whole experience, making a claim stressful and upsetting. I feel I have been treated very shoddily. I think they behave unprofessional… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Sainsbury total failures”

Written on: 11/04/2018 by osBowen26 (1 review written)

My wife was with this useless company. Some idiot went into her car side on. Sainsbury didnt even try to pursue claim when the other lying driver thought he could get away with not admitting liability. Disgusting insurer dont go with them as they will deffo let u down zero out of five… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Rubbish ”

Written on: 29/01/2018 by boohoo12 (1 review written)

I had insurance with these paid on time every month then when it comes to transferring from my old car to a new car they refused to do so then when cancelling policy wanting me to pay a fee yet can't do one thing I asked for! Customer service is appalling the CEO don't do anything apart from pass on to complaints team been over a week and still nothing been done would not recommend these to anyone!!!!… Read Full Review

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Was this review helpful? 1 0
★★☆☆☆

“took out recovery cover with my insurance”

Written on: 03/01/2018 by KristinaSchofield (1 review written)

Been with Sainsbury Insurance for 3 years and have always had the recovery cover offered by them. It is Green Flag but they are covered via Sainsbury. Never had to use any of it until today. Car broke down on way home from work, rang Sainsbury, told there was a 10 minute wait to speak to an operator and they would call back. Waited 20 minutes and tried again to be told I was still in the queue. Finally rang me back, girl was very polite and helpful but informed me I was only covered for 10… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Rubbish ”

Written on: 04/11/2017 by Kayleigh204 (1 review written)

Received on 1/11 letters dates 25/9, ,2/10, 14/10, 20/10 all together to let me know first that they need more documents, second to remind me of documents, third to advise me they were cancelling my policy and fourth to advise me they had cancelled my policy. So I’ve been driving the country for the past 2 weeks completely oblivious to the fact I’ve had no car insurance because it apparently takes them 6 weeks to get a letter to me. Idiots… Read Full Review

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Murphymoo's Comment

Written on: 09/11/2017

Exactly the same happened to me - I'm going to take it to the Ombudsmen,

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★☆☆☆☆

“Waited on the phone for 20 minutes and I'm a potential...”

Written on: 01/10/2017 by Porterec87 (1 review written)

Waited on the phone for in excess of 20 minutes and I'm a potential new customer. Absolutely appalling. GET MORE STAFF!! Your reviews are about the same as I feel. I wish you had recorded my call!!… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Avoid,Avoid,Avoid”

Written on: 22/08/2017 by Victor314 (1 review written)

The price seemed too good to be true on the comparison site and it was! Involved in what appeared to be a staged accident in December 2016, Travelling at night and at low speed down a built up side road, a stationary car with no lights on pulled off from the kerb into my path with no warning. All seemed well after initially contacting Sainsburys the following morning....."a straightforward non fault claim" I was advised. A week later I was contacted by the injuries department to say the third… Read Full Review

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★☆☆☆☆

“Rude and can't get their paper work together!”

Written on: 10/05/2017 by LilahMoody1962 (1 review written)

I wrote off my car in February and it has only just compleated due to loosing my claim paperwork!( now 10th May!) I was not given a company car luckily I borrowed my dad's car. They tried to make their money back by quoting me 1600 to renew, however I found it elsewhere for 659! I called them last week to check my NCD and they told me 5 years, I asked for proof of no claims discount to be sent out which they sent out a form of jibberish that wasnt even a certificate, so I contacted them today… Read Full Review

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★☆☆☆☆

“Horrendous ”

Written on: 09/07/2016 by Mo1782 (1 review written)

The initial process was fine. Two months later we get a letter saying something is wrong and the only way to contact them is by phone, otherwise in 10 days our insurance will be cancelled. After this I got worried, so I called them. It took me four days to get a person on the phone, and after this things just got worse. They were unhelpful, recited wrong information to me about ongoing case which were closed months ago. Basically the problem was, what they quoted us was a too low of a price… Read Full Review

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★☆☆☆☆

“Awful Customer service ”

Written on: 25/05/2016 by 212465 (1 review written)

I had my car insurance there for over 3 years and I cancelled my policy as I found cheaper elsewhere. When I called up they were nothing but rude and 2 months later I had debt collection agency at my door with no previous letters saying i owed money. Sainsburys had sent all letters to my old address and then did nothing about it and I ended up paying over 1000 pound to a dept collection agency. Absolute disgrace… Read Full Review

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★★★☆☆

“Middle of the road..”

Written on: 06/01/2016 by veSilva410 (1 review written)

Used them for the past 4 years but renewal cost has now suddenly increased by £150 and they won't come anywhere close to price matching. Also slightly miffed that they charged me £26 when I changed my car despite there being less than 2 months remaining on the policy. Even for new customers their prices aren't the best but on the plus side you do get excellent customer service when you actually need it. I had to make a non fault claim for minor damage a few years ago and everything was… Read Full Review

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★☆☆☆☆

“Cancelled policy”

Written on: 12/11/2015 by IanLavery (1 review written)

Insured with Sainsburys, Started new job away from home staying in a hotel 4 nights of the week. So being astute and honest rang them to inform them car would be kept 4 nights of the week away from home address as had been initially disclosed on proposal. Told they would not insure and cancelled my policy giving me 14 days to arrange alternative cover and they have promised they would refund for the period remaining on the policy term. Be warned though, when an insurance company canels a policy… Read Full Review

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★☆☆☆☆

“Avoid..... don't buy from these amateurs ”

Written on: 01/10/2015 by neville1967 (1 review written)

I took out a policy from Sainsbury's in May because i had a break down some 18 months ago i could not remember how i last insured with...and i had no car for the last 18 months the only evidence i had that i had 10 year no claims was with Tesco car insurance with Sainsbury would not accept the sort is sainsbury have canceled all my no claims and reset to 0 so will pay many hundreds of pounds more each year my premium have gone from about £500 to over £1400 a year because of my break… Read Full Review

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★☆☆☆☆

“Broken Promises and Awful Care”

Written on: 19/06/2015 by wvFitzpatrick1956 (1 review written)

The whole process of making a claim has been a waste of both many hours, phone calls and breath. My car was stolen and the police have pretty much given up recovery of the vehicle. When phoning Sainsburys to make the claim and inform them the very first question asked of me was "will you be making a claim for any shopping from Sainburys sir?" - alarms bells started to ring at this point. fast forward a week and I have a letter from them telling me that the claim cannot be processed until… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 29/05/2015 by CourtneyWood (1 review written)

My advice is do not use Sainsbury's Bank car insurance. 11 months after my car was hit by a dustbin, the case is still not resolved and Sainsbury's have not progressed the case with the third party any further than I managed myself. After 5 months of calling Sainsbury's Bank and getting fobbed off, I made a complaint. My case was passed to a customer services manager, who did nothing. A month later after complaining again the case was given to a senior customer services manager who credit… Read Full Review

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