Budget Insurance Reviews

★★★★☆
4.0 / 5
80% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Budget Insurance - Ask a question now

Media Gallery for Budget Insurance

Budget Insurance
Budget Insurance
Budget Insurance

Specification for Budget Insurance


Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★☆☆☆☆

“Worst company ever!!”

Written on: 09/06/2020 by kevcross1 (1 review written)

Budget will cancel your insurance just like that and not even get back to you to explain why or investigate it , Don’t use budget insurance!!… Read Full Review

Customer_Team's Response to kevcross1's Review

Written on: 10/06/2020

Hello,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience and would like to look into this further. In order for us to do that, please could you contact our Customer Service Team and request to speak with the Social Media Team, we will see if there is anything we can do.

Many Thanks,
Budget Insurance

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Cancelled insurance ”

Written on: 22/02/2020 by KadynMcCabe (1 review written)

I took out insurance with budget insurance as the price was good. As indicated I entered my details TO THE BEST OF MY KNOWLEDGE. The next morning I received a email from my previous insurer confirming my no claims bonus, this was 4 years. (I thought it was 3). I called budget insurance less than 24 hours from taking out my policy, I was informed that I could not amend My no Claims from 3 years to 4,, there were no options for instalments. My only option was to cancel my policy. This leaving me… Read Full Review

Customer_Team's Comment

Written on: 24/02/2020

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please contact our Customer Service Team and request to speak with the Social Media Team.

Many Thanks,
Budget Social Media Team

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“Do not use!”

Written on: 06/02/2020 by IsaacChilders1952 (1 review written)

Couldn’t cancel my insurance policies, that I just agree upon. Money couldn’t go back into my account for 2 weeks! Other insurance companies have a maximum of 5 years no claims %, this company goes for too much at 9 years. Avoid, avoid avoid. You can find it cheaper by at least £100!… Read Full Review

Customer_Team's Comment

Written on: 07/02/2020

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. Please contact our Customer Service Team and request to speak with our Social Media Team who will look into this further and see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“False information given ”

Written on: 21/12/2019 by Linda0552 (1 review written)

Not happy at all, wasnt told until after taken out the policy that the proof of ncd can only be used on 1 car and cant be currently running.so discussed cancelling policy to which I was told the charges would only be £5.14 but they have taken £44 instead… Read Full Review

Customer_Team's Response to Linda0552's Review

Written on: 23/12/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience and would like to look into this further for you. In order for us to do that, please contact our Customer Service Team and request to speak with our Social Media Team.

Many Thanks,
Budget Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Don’t waste your money”

Written on: 19/11/2019 by Ificouldturnbacktime1 (1 review written)

Pushy company and completely incorrect information sent to me… Read Full Review

Customer_Team's Response to Ificouldturnbacktime1's Review

Written on: 20/11/2019


Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please could you contact our Customer Service Team and request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“do not buy”

Written on: 01/11/2019 by showmethewaytogohome (1 review written)

Got a quote from compare the market...included with the quote was for a replacement car..only once I paid i was told i would get a replacement car ONLY IF THEY HAD ONE...AND IT WOULD COST MORE IF I WANTED TO MAKE SURE I DID.......phoned them back to cancel only to be told it would cost me £38 to do so...what a bunch of con's...I've sent a compliant email to compare the market...and if they don't take this up with budget...I will be taking this further… Read Full Review

Customer_Team's Response to showmethewaytogohome's Review

Written on: 04/11/2019


Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please could you contact our Customer Service Team and request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Shocking hike in price then exorbitant cancellation fee”

Written on: 30/07/2019 by Herndon400 (1 review written)

Had insurance for 3 days and was informed my policy would increase by £30 a month based on an entry on the CUE database which is not supposed to be used for underwriting purposes anyway. Decided to go with a cheaper insurer and was charged a ridiculous £50 cancellation fee after having policy for 3 days. Will never ever go near them again. Stay well clear folks… Read Full Review

Customer_Team's Comment

Written on: 31/07/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further for you, please call our Customer Service Team and request to speak with the Social Media Team.

Many Thanks,
Budget Social Media Team

Reply to this comment

Yadman00's Comment

Written on: 03/08/2019

You might want to speak with your complaints dept who have failed to respond to two emails.
Also, will you be able to refund the cancellation fee which, in terms of the contract, appears to be a penalty for cancellation within the colling off period.

Reply to this comment

Yadman00's Comment

Written on: 03/08/2019

Further to this, having checked the contract, it states that if you are within the 14 day cooling off period, you will only have to pay for the insurance that you have used.
The cancellation fee doesn't come into effect until after the cooling off period.

Reply to this comment

Customer_Team's Comment

Written on: 31/07/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. Please call our Customer Service Team and request to speak with the Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

Reply to this comment

Yadman00's Comment

Written on: 07/08/2019

Have contacted social media team by email.
Not surprised to say I've had no response at all.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 5 Comments
★☆☆☆☆

“Misleading information given”

Written on: 22/07/2019 by Foodmanuk (3 reviews written)

Cancelled policy due to car not available Was told 17/7/2019 refund will be processed immediatly Payment taken by budget. Contacted today took over 30 mins. Informed will take another 7 days for refund Very unprofessional and misleading… Read Full Review

Customer_Team's Response to Foodmanuk's Review

Written on: 23/07/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further.
Please contact our Customer Service Team and request to speak with the Social Media Team. We will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Do not do it ”

Written on: 15/07/2019 by Howe187 (1 review written)

I signed up then my documents were emailed whist were all wrong I went back and double checked I had input all correct details that were some how changed on my docs I rang them less than 24 hours later to be given a higher price told them to cancel the policy which wasn’t due to start for another 4 days they charged me £25 cancellation fee no cooling off period or nothing total rip off… Read Full Review

Customer_Team's Comment

Written on: 16/07/2019


Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please could you contact our Customer Service Team and request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“Misleading??”

Written on: 10/07/2019 by ldLarkin317 (1 review written)

I signed up for this insurance yesterday and I’m seriously considering cancelling as I’ve now reviewed the policy online and I filled in the details through moneysavingexpert only to now see that for some reason when I did fill in the details they have been changed at some point?? Now says I’m unemployed due to disability which is NOT what I chose within the options and checked before I actually purchased the policy all was correct and now it seems it it not??? So now I will end up paying… Read Full Review

Customer_Team's Comment

Written on: 11/07/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please call our Customer Service Team and request to speak with the Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Web site very poor”

Written on: 20/06/2019 by 403Ford (1 review written)

It was almost impossible to alter any details on the web site without it crashing and asking you to start again. This was very frustrating and it took over an hour to finally get ti to work… Read Full Review

Customer_Team's Comment

Written on: 21/06/2019

Hi,

Thank you for bringing this to our attention. Our site should be fully functioning at all times, apologies for any inconvenience this has caused.
If you have any additional concerns, please contact our Customer Service Team and request to speak with the Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 1
Read 1 Comment
★☆☆☆☆

“Price doubled when paid”

Written on: 09/02/2019 by 123456asdfgh (1 review written)

Absolute rubbish I was given a quote for car insurance and paid through my bank account but when checking the next day found double the agreed amount had been withdrawn by budget!… Read Full Review

Customer_Team's Response to 123456asdfgh's Review

Written on: 11/02/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please could you contact our Customer Service Team and request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“I performed a price comparison on GoCompare. Budget,...”

Written on: 06/02/2019 by drillsergeant46 (1 review written)

I performed a price comparison on GoCompare. Budget, and their subsidiary DialDirect, came out top, £164, fully comp for 1 year. For the car I was insuring, this was perfect. I clicked the link to go to Budgets web site where the price was confirmed, £164.58. I went through and deselected all the things I did not want, breakdown, courtesy car etc.. We have all that. The final screen asks you to pay. The price still showed £164.58. But oddly it asks what is the purchase date. Purchase date of… Read Full Review

Customer_Team's Response to drillsergeant46's Review

Written on: 07/02/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please could you contact our Customer Service Team and request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“Rubbish”

Written on: 06/02/2019 by GuillermoBowers170 (1 review written)

Budget insurance rates nil the price they come up with is one price then when you put in when you want to start policy the price goes up £200 that's wrong and wouldn't recommend… Read Full Review

Customer_Team's Comment

Written on: 07/02/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please contact our Customer Service Team and request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

Reply to this comment

Blubberguts's Comment

Written on: 09/02/2019

You asked for me to contact you how when I don't have a phone number for you I have asked for it

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“Terrible ”

Written on: 04/02/2019 by Darren4444 (1 review written)

Had my policy cancelled after 2 weeks with no notification. I provided proof of no claims discount nothing else was asked for after 3 phone calls no one gave an answer why it hadn’t been felt with, they changed me £277 for this worst insurance company I’ve ever dealt with… Read Full Review

Customer_Team's Response to Darren4444's Review

Written on: 06/02/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please contact our Customer Service team and request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Appalling - payments increased without notification”

Written on: 01/02/2019 by paulmakin (1 review written)

Signed up to what I thought was reasonable quote and payment plan - extra payment taken from credit card and direct debit payment increased by 4X. My insurance went from around £320 to over £1200. Voice recognition sucks (how zero sound like eight is beyond me) This was done with no notification or reason given. Managed to cancel and they did give me a part refund. Terrible experience would not recommend… Read Full Review

Customer_Team's Response to paulmakin's Review

Written on: 04/02/2019

Hi,

We are sorry to hear you have had a bad experience. In order for us to look into this for you, please can you contact our Customer Service Department and ask to speak with our Social Team.

Thanks,
Budget Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Internet gogglygook”

Written on: 25/01/2019 by GaryW22 (1 review written)

I declared everything on the Budget website when applying for insurance but two days later I received an email saying I hadn't completed certain parts of the forms and the price suddenly shot through the roof. I immediately cancelled my direct debit with Budget and looked elsewhere for insurance cover. However all was not lost I got the same insurance with a reputable company £150 cheaper and with the same declarations on the forms… Read Full Review

Customer_Team's Response to GaryW22's Review

Written on: 28/01/2019

Hi,
We are sorry to hear you have had a bad experience. Please can you contact our Customer Service Department and ask to speak with the Social Team.
Thanks,
Budget Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“They increased my renewal by 40%!! No respect for loyalty”

Written on: 25/01/2019 by Darryld411 (1 review written)

The increased my renewal by 40% when I had no claims... I let it expire and went back to price comp sites. Noticed Budget then offered same insurance for LESS than half the price of the re-newal!! Never trust the renewal- don't let them auto-renew!!… Read Full Review

Customer_Team's Comment

Written on: 28/01/2019

Hi,
We are sorry to hear you have had a bad experience. Please can you contact our Customer Service Department and ask to speak with the Social Team so we can see what we can do to help.
Thanks,
Budget Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Daylight robbery”

Written on: 09/10/2018 by Shazal2020 (1 review written)

On the 8th of Oct I took out car insurance with Budget and realised when I read the confirmation e mail that I had put the start date as the 31st Oct instead of the 21st Oct, I rang as soon as I realised today and was told it would cost over £80 to alter it...I mean change a 3 to a 2... so I cancelled the policy I was told my payment of £314.24 would take up to EIGHT days to go back into my account I agreed and said I would redo it on line . I did go online to take out the correct dated… Read Full Review

Customer_Team's Response to Shazal2020's Review

Written on: 10/10/2018

Hi,

Thank you for bringing this to our attention. We would like to look into this for you, In order for us to do this, please could you contact our Customer Service Team and request to speak with the Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

Reply to this comment

Shazal2020's reply to Customer_Team's Comment

Written on: 10/10/2018

Thank you could you give me a contact number please.

Reply to this comment

Shazal2020's reply to Customer_Team's Comment

Written on: 11/10/2018

THnak you for your reply I have had so much difficulty contacting Budget to speak to someone feels like my number had been blocked or something. Therefore I have taken out car insurance with someone else.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 3 Comments
★☆☆☆☆

“Sick of receiving proof of NCD when it has been sent...”

Written on: 02/10/2018 by robertsnr (1 review written)

I do not wish to keep receiving emails asking for proof of NCD when I have sent it and it has been received..What are you telling me??? "You have received it or you haven't received it"… Read Full Review

Customer_Team's Response to robertsnr's Review

Written on: 03/10/2018

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience and would like to look into this for you. In order for us to do that, please could you contact our Customer Service Team and request to speak with our Social Media Team who will be happy to help.

Many Thanks,
Budget Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview