Budget Insurance Reviews

★★★★☆
4.0 / 5
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Latest Reviews

★★★★★

“Budget insurance easy as 123”

Written on: 21/09/2021 by 3Hernandez (1 review written)

Easy to use easy to set up. Was given plenty of opportunity to change and add things to the policy. Also a pleasant phone call from a nice lady going over what I had done and thanking me for choosing Budget insurance. Nothing to dislike easy website. Easy to set up and log in to your account. Also straightforward to see what you have taken out… Read Full Review

Customer_Team's Comment

Written on: 22/09/2021

Hi,

Thank you for your 5 star review. We work very closely with our Representative’s in order to help them to provide 100% customer satisfaction. We're pleased to hear that they have delivered this for you.

Many Thanks,
Budget Insurance Social Media Team

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★☆☆☆☆

“TOOK MY MONEY AND GAVE NO COVER”

Written on: 21/09/2021 by wm290784 (1 review written)

ABSOLUTELY AWFUL! The clowns took my deposit for my van insurance and then cancelled without contacting me. I uploaded a perfectly legitimate proof of NCB that Swindon had sent me on letterhead paper that said ‘proof of NCD’, the policy number, the date and my personal and vehicle details…and Budget Insurance had told me it wasn’t an acceptable proof of NCB because the policy had expired (2 weeks ago)… durrrh well of course it has, that’s why I’ve taken out a new policy with you!… Read Full Review

Customer_Team's Response to wm290784's Review

Written on: 22/09/2021

Hello,

Thank you for taking the time to leave us your feedback. We're sorry to hear you have not had a 5 star experience with us and have had issues with NCD. Unfortunately, we've been unable to locate your details and would like the opportunity to discuss this with you further. Please contact our Customer Service Team and request to speak with the Social Media Team.

Many Thanks,
Budget Insurance Social Media Team

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★★★★★

“Great service and a fantastic price”

Written on: 20/09/2021 by EllieK309 (1 review written)

I used a comparison website for my car insurance this year as the renewal price with Direct Line Group was £780, when I usually do this I only save around £50 a year so don’t bother and stay where I am, however I was pleasantly surprised this year when I used a pcw and Budget came in at significantly less with extras that were not included in my previous policy. I received an email with access to their online portal almost immediately where I was able to review and check my details, my NCD… Read Full Review

Customer_Team's Response to EllieK309's Review

Written on: 22/09/2021

Hi,

Thank you for your 5 star review. We pride ourselves on providing great customer service and we're pleased to have delivered this for you.

Many Thanks,
Budget Insurance Social Media Team

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★★★★★

“Great value & service ”

Written on: 09/09/2021 by Chaz205 (1 review written)

Been with buget for a few years now always been great value for money welldone… Read Full Review

Customer_Team's Comment

Written on: 10/09/2021

Hi,

Thank you for taking the time to share your experience with others. We're pleased to hear that we were able to provide you with a policy that is value for money.

Many Thanks,
Budget Insurance Social Media Team

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★☆☆☆☆

“Takeover from O2”

Written on: 03/09/2021 by 15Campbell (1 review written)

Initially staying with them due to an accident (not my fault) when a bike crashed into me a year later on renewal I found out the matter had not been closed as told, initially. Caused a loss of my no claims and increased premium. Utterly terrible amount of contact, no information prior to renewal and found out only because of searching for alternate quotations. I am now with them until resolved and has impacted me so much my car remains at home whilst I now walk to work as I refuse to drive… Read Full Review

Customer_Team's Comment

Written on: 06/09/2021

Hi,

It's disappointing to hear you've experienced an issue with our service. If you would like to speak to us regarding your policy, please contact our Customer Service Team and request to speak with the Social Media Team.

Many Thanks,
Budget Social Media Team

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★★★★★

“Happy with this Company”

Written on: 31/08/2021 by hqMartinez216 (1 review written)

I have not moved to another insurance Company because I am happy with the service and with the insurance premium this Company has charged me for the last couple of years… Read Full Review

Customer_Team's Comment

Written on: 01/09/2021

Hi,

Thank you for your 5 star review. We're pleased you're happy with the service you’ve received and we look forward to continuing the 5 star standard.

Many Thanks,
Budget Social Media Team

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★★★★☆

“Renew once again ”

Written on: 30/08/2021 by zvMoran304 (1 review written)

I have been a customer of Budget for many years now, and happy to remain so. The renewal process is easy and I am informed in plenty of time about the new costs. Happy customer… Read Full Review

Customer_Team's Comment

Written on: 31/08/2021

Hi,

Thank you for your review. We're pleased to hear that we've provided you with an affordable insurance policy.

Many Thanks,
Budget Social Media Team

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★★★☆☆

“Disappointed ”

Written on: 22/08/2021 by Chrissysj (1 review written)

I was swapped by 02 to Budget. My husband is insured by another company. He had a minor accident for which he claimed. It was not his fault and he claimed on the other persons insurance. As he’s a named driver on my policy my premium has been increased. Beware!!! Seems very unfair… Read Full Review

Customer_Team's Response to Chrissysj's Review

Written on: 24/08/2021

Hi,

It's disappointing to hear you've experienced an issue with our service. If you would like to speak to us regarding your policy, please contact our Customer Service Team and request to speak with the Social Media Team.

Many Thanks,
Budget Social Media Team

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★★☆☆☆

“Price!!!”

Written on: 15/08/2021 by hussainabrar7 (1 review written)

It always start good, over the years they just put the price up. Will be looking to more. Don’t know what it is…no one values loyalty… Read Full Review

Customer_Team's Response to hussainabrar7's Review

Written on: 17/08/2021

Hi,

It's disappointing to hear you've experienced an issue with our service. If you would like to speak to us regarding your policy, please contact our Customer Service Team and request to speak with the Social Media Team.

Many Thanks,
Budget Social Media Team

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★★★★★

“Nothing BUDGET with this excellent service!”

Written on: 10/08/2021 by SPURSBANG (1 review written)

I was unfortunate enough to have a prang whilst in my first year with Budget, my first in over 3 decades. I was guided through the process quickly with care and minimal fuss, these days price often determines who we decide to insure with and we don't know what standard of service we are going to get when things go pear shaped. Well Budget were spot on and would recommend them without hesitation, they weren't the cheapest when it came to renewal but I have stuck with them as I have confidence in… Read Full Review

Customer_Team's Response to SPURSBANG's Review

Written on: 11/08/2021

Hi,

Thank you for your 5 star review. We're pleased you're happy with the claims service you’ve received and we look forward to continuing the 5 star standard.

Many Thanks,
Budget Insurance Social Media Team.

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Spursbang's reply to Customer_Team's Comment

Written on: 11/08/2021

Credit where it's due!!

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★★★★★

“Great service”

Written on: 04/08/2021 by Younglot (2 reviews written)

This is my 2nd yr of using Budget and would thoroughly recommend. Easy to navigate the online services and documents but more importantly if you need or want to speak to a real person they are easy to contact and very helpful and knowledgable. Great bonus is the price is excellent… Read Full Review

Customer_Team's Response to Younglot's Review

Written on: 05/08/2021

Hi,

Thank you for taking the time to leave us your feedback. We're pleased that you're happy with the service received and it's great to hear you would recommend us to others too.

Many Thanks,
Budget Insurance Social Media Team

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★★★★★

“Renewal went very smoothly”

Written on: 03/08/2021 by Thunderbirdsarego (1 review written)

I have not had need to contact the team re: claims, but the renewal quote was about £30 lower than my previous years premium with them so left it to renew automatically. Insurance documents etc received by email on time. Everything ran very smoothly… Read Full Review

Customer_Team's Response to Thunderbirdsarego's Review

Written on: 03/08/2021

Hi,

Thank you for your 5 star review. We're pleased to hear that we've provided you with an affordable insurance policy that is giving you peace of mind.

Many Thanks,
Budget Insurance Social Media Team

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★★★★★

“Car insurance ”

Written on: 09/07/2021 by albosilks (1 review written)

Pleased to carry on with Budget insurance for my car because of the very reasonable price and no hassle to continue with renewal thank you… Read Full Review

Customer_Team's Response to albosilks's Review

Written on: 12/07/2021

Hi,

Thank you for your 5 star review. We're pleased to hear that we've provided you with an affordable insurance policy that is giving you peace of mind.

Many Thanks,
Budget Insurance Social Media Team

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★★★★★

“Insurance with a smile”

Written on: 08/07/2021 by Seamust203 (1 review written)

Just had my car insurance renewed at Budget. Once again they have given me a good deal at a reasonable cost. Happiness… Read Full Review

Customer_Team's Comment

Written on: 09/07/2021

Hi,

Thank you for your review. We're pleased to hear that we've provided you with an affordable insurance policy.

Many Thanks,
Budget Insurance Social Media Team

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★★☆☆☆

“Budget car insurance”

Written on: 29/05/2021 by Smith472 (1 review written)

I have comprehensive car insurance with Budget. When my car was knocked behind , it was not easy to get things sorted. Especially a hired car was given for limited days - 10 days The repairer wanted four weeks to repair. I had to ring budget every five days to extend the hire of the car. This was very inconvenient. I… Read Full Review

Customer_Team's Comment

Written on: 01/06/2021

Hi,

It's disappointing to hear you've experienced an issue with our service. If you would like to speak to us regarding your policy, please contact our Customer Service Team and request to speak with the Social Media Team.

Many Thanks,
Budget Social Media Team

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★★☆☆☆

“Not the best experience”

Written on: 13/04/2021 by Markhn (1 review written)

Had to put in my first ever claim as someone hit my car. I reported my incident then didn’t hear anything for nearly a week. Finally had a call and had to use their approved garage which was a 45 minute drive, when I picked up the “courtesy car” was made to pay an extra £70 for more insurance. Then took another 10 days to hear anymore. The courtesy car has also cost me way more in fuel than I would normally spend. Definitely left me out of pocket for an accident that wasn’t my… Read Full Review

Customer_Team's Response to Markhn's Review

Written on: 14/04/2021

Hi,

Thank you for your feedback. We'd like to discuss this with you further to understand the issues you've experienced in more detail. Unfortunately we’ve been unable to locate your policy details. Please contact our Customer Service Team and request to speak with the Social Media Team, we will see if there is anything we can do to help.

Many Thanks,
Budget Insurance Social Media Team

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★★★★★

“another year”

Written on: 24/03/2021 by Nylah433 (1 review written)

for me price is always important but the add ons are more important when deciding who to chose. like protected no claims. personnel insurance etc. when these are all standard and part of the overall insurance policy then it comes down to price. Budget insurance met all of my criterias and it was a no brainer from then on, as their price was the best on offer… Read Full Review

Customer_Team's Comment

Written on: 25/03/2021

Hi,

Thank you for your 5 star review. We're pleased to hear that we've provided you with an affordable insurance policy that is giving you peace of mind.

Many Thanks,
Budget Insurance Social Media Team

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★☆☆☆☆

“Worse ever”

Written on: 18/03/2021 by Suemary1957 (1 review written)

You asked me to review well here it is .. absolutely disgusting tried adding my son as a named driver £1300 just as a named driver added to my policy extortion disgusted isn’t the word just can’t wait fr this years policy to end .. would I recommend anyone to use this service my answer would be hell no… Read Full Review

Customer_Team's Response to Suemary1957's Review

Written on: 18/03/2021

Hi,

It's disappointing to hear you've experienced an issue with our service. If you would like to speak to us regarding your policy, please contact our Customer Service Team and request to speak with our Social Media Team, we will see if there is anything we can do to help.

Many Thanks,
Budget Insurance Social Media Team

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★★★★★

“Good value nice voucher”

Written on: 13/02/2021 by Mel6 (1 review written)

I've been with Budget now about three years and have always had a competitive price. The customer service team are very efficient and helpful and this year it was nice to get a £5 argos voucher for my loyalty! The only negative experience was when I contacted RAC breakdown through my insurance as I had broken down. Budget were great but the person at RAC was really rude and unhelpful… Read Full Review

Customer_Team's Response to Mel6's Review

Written on: 15/02/2021

Hi,

Thank you for taking the time to leave us your feedback on the excellent service you received. Your feedback is really important to us.
If you would like to speak to us regarding your policy please contact our Customer Service Team and request to speak with our Social Media Team.

Many Thanks,
Budget Insurance Social Media Team

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★☆☆☆☆

“Money grabbing car insurance company”

Written on: 12/02/2021 by gogorman (1 review written)

My insurance was due for automatic renewal in January and I received a text a few days after the renewal date saying my payment was declined and they were charging me a failed payment fee of £20 on top of the premium. I could not understand why payment was declined as there were adequate funds in my account. I logged in and saw my payment card had expired last year so the reason they could not get funds was because they were trying to draw funds from an expired card. I phoned the company… Read Full Review

Customer_Team's Response to gogorman's Review

Written on: 13/02/2021

Hello,

Thank you for your feedback. We'd like to discuss this with you further to understand the issues you've experienced in more detail. Unfortunately we’ve been unable to locate your policy details. Please contact our Customer Service Team and request to speak with the Social Media Team, we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

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Gogorman's reply to Customer_Team's Comment

Written on: 14/02/2021

This is your standard reply.
You should be able to locate my policy as you have my name.

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Gogorman's reply to Customer_Team's Comment

Written on: 14/02/2021

This is your standard reply.
You should be able to locate my policy as you have my name.

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Gogorman's reply to Customer_Team's Comment

Written on: 14/02/2021

This is your standard reply.
You should be able to locate my policy as you have my name.

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