Budget Insurance Reviews

★★★★☆
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Latest Reviews

★★☆☆☆

“Not the best experience”

Written on: 13/04/2021 by Markhn (1 review written)

Had to put in my first ever claim as someone hit my car. I reported my incident then didn’t hear anything for nearly a week. Finally had a call and had to use their approved garage which was a 45 minute drive, when I picked up the “courtesy car” was made to pay an extra £70 for more insurance. Then took another 10 days to hear anymore. The courtesy car has also cost me way more in fuel than I would normally spend. Definitely left me out of pocket for an accident that wasn’t my… Read Full Review

Customer_Team's Response to Markhn's Review

Written on: 14/04/2021

Hi,

Thank you for your feedback. We'd like to discuss this with you further to understand the issues you've experienced in more detail. Unfortunately we’ve been unable to locate your policy details. Please contact our Customer Service Team and request to speak with the Social Media Team, we will see if there is anything we can do to help.

Many Thanks,
Budget Insurance Social Media Team

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★★★★★

“another year”

Written on: 24/03/2021 by Nylah433 (1 review written)

for me price is always important but the add ons are more important when deciding who to chose. like protected no claims. personnel insurance etc. when these are all standard and part of the overall insurance policy then it comes down to price. Budget insurance met all of my criterias and it was a no brainer from then on, as their price was the best on offer… Read Full Review

Customer_Team's Comment

Written on: 25/03/2021

Hi,

Thank you for your 5 star review. We're pleased to hear that we've provided you with an affordable insurance policy that is giving you peace of mind.

Many Thanks,
Budget Insurance Social Media Team

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★☆☆☆☆

“Worse ever”

Written on: 18/03/2021 by Suemary1957 (1 review written)

You asked me to review well here it is .. absolutely disgusting tried adding my son as a named driver £1300 just as a named driver added to my policy extortion disgusted isn’t the word just can’t wait fr this years policy to end .. would I recommend anyone to use this service my answer would be hell no… Read Full Review

Customer_Team's Response to Suemary1957's Review

Written on: 18/03/2021

Hi,

It's disappointing to hear you've experienced an issue with our service. If you would like to speak to us regarding your policy, please contact our Customer Service Team and request to speak with our Social Media Team, we will see if there is anything we can do to help.

Many Thanks,
Budget Insurance Social Media Team

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★★★★★

“Good value nice voucher”

Written on: 13/02/2021 by Mel6 (1 review written)

I've been with Budget now about three years and have always had a competitive price. The customer service team are very efficient and helpful and this year it was nice to get a £5 argos voucher for my loyalty! The only negative experience was when I contacted RAC breakdown through my insurance as I had broken down. Budget were great but the person at RAC was really rude and unhelpful… Read Full Review

Customer_Team's Response to Mel6's Review

Written on: 15/02/2021

Hi,

Thank you for taking the time to leave us your feedback on the excellent service you received. Your feedback is really important to us.
If you would like to speak to us regarding your policy please contact our Customer Service Team and request to speak with our Social Media Team.

Many Thanks,
Budget Insurance Social Media Team

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★☆☆☆☆

“Money grabbing car insurance company”

Written on: 12/02/2021 by gogorman (1 review written)

My insurance was due for automatic renewal in January and I received a text a few days after the renewal date saying my payment was declined and they were charging me a failed payment fee of £20 on top of the premium. I could not understand why payment was declined as there were adequate funds in my account. I logged in and saw my payment card had expired last year so the reason they could not get funds was because they were trying to draw funds from an expired card. I phoned the company… Read Full Review

Customer_Team's Response to gogorman's Review

Written on: 13/02/2021

Hello,

Thank you for your feedback. We'd like to discuss this with you further to understand the issues you've experienced in more detail. Unfortunately we’ve been unable to locate your policy details. Please contact our Customer Service Team and request to speak with the Social Media Team, we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

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Gogorman's reply to Customer_Team's Comment

Written on: 14/02/2021

This is your standard reply.
You should be able to locate my policy as you have my name.

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Gogorman's reply to Customer_Team's Comment

Written on: 14/02/2021

This is your standard reply.
You should be able to locate my policy as you have my name.

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Gogorman's reply to Customer_Team's Comment

Written on: 14/02/2021

This is your standard reply.
You should be able to locate my policy as you have my name.

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★★★★★

“Excellent all round”

Written on: 03/02/2021 by dmKidd14 (1 review written)

Excellent all round insurers, I’ve only had my policy a year but due to a change of vehicle & price I have gone else where, however I have had zero problems with the company, when I have rang up, I have never been on hold for long and they were very helpful. The only bad point I can think of is that you have to ring up if you need a quote on another vehicle because you can’t do one on the website if you already have a policy with them or use the web chat… Read Full Review

Customer_Team's Comment

Written on: 04/02/2021

Hi,

Thank you for taking the time to leave us your feedback on the excellent service you received. Your feedback is really important to us.

Many Thanks,
Budget Insurance Social Media Team

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★★☆☆☆

“Just don’t miss a payment. ”

Written on: 22/01/2021 by Trodler (1 review written)

Overall I feel the value for money is pretty good. Where my main issue lies is the customer service; a payment of ours was not taken over the Christmas period due to a banking error, but instead of being able to sort it over the phone easy-peasy—we had the money, after all—I was bombarded with texts and emails of an almost threatening nature: “WARNING your policy is about to be CANCELLED!” Upon calling customer service to sort out the problem, I was told we would have to pay the missed… Read Full Review

Customer_Team's Response to Trodler's Review

Written on: 26/01/2021

Hello,

Thank you for your feedback. We'd like to discuss this with you further to understand the issues you've experienced in more detail. Unfortunately we’ve been unable to locate your policy details. Please contact our Customer Service Team and request to speak with the Social Media Team, we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

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★★★★★

“Excellent valuve & good service”

Written on: 16/01/2021 by Countrylife123 (1 review written)

Budget insurance is excellent value and covers most of the things other insurances offer. had to pay extra for my wife and I to include use with our business related to education. Cost was an extra £1 a month plus admin. hardly going to break the bank. Service was also excellent and the adviser was most pleasant and helpful. looking at the policy there was nothing I did not like. For us then this was a perfect insurance for our Range Rover Evoque… Read Full Review

Customer_Team's Response to Countrylife123's Review

Written on: 18/01/2021

Hi,

Thank you for taking the time to share your experience with others. We're pleased to hear that we were able to provide you with a policy that is value for money.

Many Thanks,
Budget Insurance Social Media Team

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★★★★★

“Great Insurance Company”

Written on: 18/12/2020 by 285Hodges (1 review written)

Lower price than most Insurance Company's, but that does not mean they cut back on very good staff, my car was a right off but the staff was so helpful and friendly, and they called me back later to see if i was ok, i would use this Insurance Company again… Read Full Review

Customer_Team's Comment

Written on: 21/12/2020

Hi,

Thank you for your 5 star review. We pride ourselves on providing great customer service and we're pleased to have delivered this for you.

Many Thanks,
Budget Insurance Social Media Team.

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★★★☆☆

“Usual premium increase for no reason ”

Written on: 27/11/2020 by faithharvey (1 review written)

Ten pound a month increase for no reason at all for a safe driver with 10 years no claims. No justification Not happy … Read Full Review

Customer_Team's Response to faithharvey's Review

Written on: 30/11/2020

Hello,

Thank you for bringing your concerns to our attention. We are sorry to hear that you have had a bad experience and would like to look into this for further. Please contact our Customer Service Team and request to speak with the Social Media Team. We will see if there is anything we can do to help.

Many Thanks,
Budget Insurance Social Media Team

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★★★★★

“There was no problem with the policy, it was easy and...”

Written on: 20/11/2020

I like the fact that you get regular reminders of when the payments are due. The staff are friendly and helpful and the price is really good. I have recommended Buget Insurance to my friends and family… Read Full Review

Customer_Team's Comment

Written on: 23/11/2020

Hi,

Thank you for taking the time to leave us your feedback. We're pleased that you're happy with the service received and it's great to hear you would recommend us to friends and family too.

Many Thanks,
Budget Insurance Social Media Team

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★★★★★

“Excellent value for money”

Written on: 14/11/2020 by DavidRoach (1 review written)

Fortunately I have not had to use Budget Insurance for an accident as a result my premium decreased on renewal. The renewal process was easy. All communication and receipt of Insurance Certificate was carried out on-line, so no paper wastage. I would recommend Budget Insurance to a friend… Read Full Review

Customer_Team's Response to DavidRoach's Review

Written on: 16/11/2020

Hi,

Thank you for taking the time to leave us your feedback. We're pleased that you're happy with the service received and it's great to hear you would recommend us to others too.

Many Thanks,
Budget Insurance Social Media Team

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★★★★★

“Great Service!”

Written on: 23/09/2020 by chiwom (1 review written)

The two people I dealt with was incredibly helpful and patient, really great customer service thank you so much! I had an outstanding balance to pay, and even though it was a little tricky to sort out, he tried his best, kept me updated and got the correct payment fee for me in the end! Also Budget were incredibly patient with me even though I experienced financial difficulties as a result of the pandemic, they gave me extra time to try and source payments, even though I couldn’t source… Read Full Review

Customer_Team's Response to chiwom's Review

Written on: 24/09/2020

Hi,

Thank you for your 5 star review. We work very closely with our Representative’s in order to help them to provide 100% customer satisfaction. We're pleased to hear that they have delivered this for you.

Many Thanks,
Budget Insurance Social Media Team

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★★★★★

“Always easy to deal with Friendly and helpful”

Written on: 28/07/2020 by 442Cameron (1 review written)

Friendly and helpful at all times. The customer service agent this morning was extremely helpful and made the whole process easy… Read Full Review

Customer_Team's Comment

Written on: 29/07/2020

Hi,

Thank you for your 5 star review. We work very closely with our Representative’s in order to help them to provide 100% customer satisfaction. We're pleased to hear that they have delivered this for you.

Many Thanks,
Budget Insurance Social Media Team.

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★☆☆☆☆

“Worst company ever!!”

Written on: 09/06/2020 by kevcross1 (1 review written)

Budget will cancel your insurance just like that and not even get back to you to explain why or investigate it , Don’t use budget insurance!!… Read Full Review

Customer_Team's Response to kevcross1's Review

Written on: 10/06/2020

Hello,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience and would like to look into this further. In order for us to do that, please could you contact our Customer Service Team and request to speak with the Social Media Team, we will see if there is anything we can do.

Many Thanks,
Budget Insurance

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★★★★★

“£100 cheaper than my renewal quote. Quick & easy to use.”

Written on: 19/04/2020 by jangrover (1 review written)

£100 cheaper than my renewal quote. Quick & easy to use website. And most of the important "extras" needed are included… Read Full Review

Customer_Team's Response to jangrover's Review

Written on: 23/04/2020

Hi,

Thank you for your review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Budget Social Media Team

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★★★★☆

“Great Value”

Written on: 11/04/2020

Ok so I tried several times to take this policy out online and each time I got to the payment part I had a problem (possibly to do with coronavirus and everyone using internet from home) so I reverted to the phone. The sales team were brilliant... found my online quote and completed the purchase for me. Friendly, knowledgeable and helpful. Extremely happy with the price and would definitely recommend to friends… Read Full Review

Customer_Team's Comment

Written on: 15/04/2020

Hi,

Thank you for your review. We are pleased to hear that you found our representatives helpful and that you would happily recommend us to others. Apologies for any inconvenience the payment process had caused.
Your feedback is appreciated.

Many Thanks,
Budget Social Media Team

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★★★★★

“Exceptional Value”

Written on: 08/04/2020 by Flash.20 (1 review written)

The value of my Insurance was exceptional. Will definitely be recommending to friends and family… Read Full Review

Customer_Team's Response to Flash.20's Review

Written on: 09/04/2020

Hi,

Thank you for your review. It is great to hear that you are happy with your policy and would happily recommend us to others.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Budget Insurance Social Media Team

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★★★★★

“Efficient, cheap and proffesional”

Written on: 31/03/2020 by DavinBenton (1 review written)

Loved the price, site was very easy to negotiate. Documents easy to read.. Very impressed by… Read Full Review

Customer_Team's Comment

Written on: 01/04/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy and that you found our website easy to follow.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Budget Insurance Social Media Team

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★★★★★

“Great price, smooth transaction”

Written on: 26/03/2020

I always check out a price comparison web site before renewing my car insurance. I saved £61 this year as the RAC would not equal the quote for me. Very happy, very smooth swap over to this insurance. Very happy… Read Full Review

Customer_Team's Comment

Written on: 30/03/2020

Hi,

Thank you for your review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Budget Social Media Team

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