RAC Car Insurance Reviews - www.rac.co.uk

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Latest Reviews

★☆☆☆☆

“Puncture”

Written on: 04/04/2019 by Nox4 (1 review written)

I was visiting my husband in hospital, he'd had an operation the day before for lung cancer, I stayed all day until 8pm when I went down to car park I found I had a puncture. I phoned the RAC they said Three to Five hours. Told my husband he came out of his hospital bed and changed the tyre. I,m 71 RAC a joke… Read Full Review

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★☆☆☆☆

“Unbelievable”

Written on: 23/02/2019 by Piqcard (1 review written)

"I had to cancel my insurance because… "I had to cancel my insurance because they put up the cost due to incorrect information held by them and the underwriters. The insurance had not even started but they charged me £25 for cancelling. I have tried to get this money back but they never answer the emails and the people on the phone are useless. Big company must need my £25. Promised to reply to my email on a certain date and haven't, and that was the email to the top of the business. There… Read Full Review

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★☆☆☆☆

“RAC is not a good car insurance provider - AVOID...”

Written on: 06/10/2018 by AJW42 (1 review written)

Fortunately I did not have to make a claim as it seems this is a challenging process from reading some other reviews here. All i wanted to do was cancel my insurance as I returned the contract hire car and they charged me £55 cancellation and another £10 for something else - never heard of such a charge before, insurance companies make their money via up front commissions which they add to the total cost of insurance for the year - so this charge just leaves me with a feeling of being… Read Full Review

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★☆☆☆☆

“Absolutely Awful”

Written on: 13/12/2017 by ThaddeusPrice281 (1 review written)

Once I had ended my insurance with this company I requested my no claims bonus. No contact at all for a week so I chased them. After £20 worth of calls they said I had made a claim a few months ago. I said I did not. It turns out a taxi driver had slightly bumped me and I told them in the event of him making a claim I had phots of the incident showing I was not to blame but did not want to make a claim. They have told me this stands for 6 months as a claim on my insurance. Steer clear bloody… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 05/12/2017 by claireemiliagoldby (1 review written)

Filled in details online. Obtained quote of £377.08. Tried to pay having put in purchase date - and suddenly 'the site was closed due to maintenance'. Rang up - 10 minutes listening to drivel before I got to an adviser. Lots more sales chat - finally confirmed the quote of £377.08 and eventually go to the payment part - and I was then told. 'The price is £553 - OK?' Hang on - what ... No explanation for the huge price hike, just told 'That's now the price...' No explanation for not honoring… Read Full Review

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★☆☆☆☆

“rubbish ”

Written on: 15/08/2017 by yoCantuItalian449 (1 review written)

dont claim when insured with rac you just get moved from pillar to post ask for the underwriter and deal with them rac and it's agent are out to make money from you if your injured or a credit agreement for a hire car no wonder the premiums are going up never insure with them… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 17/06/2017 by Quinton36 (1 review written)

Recently I tried to renew my car insurance with RAC. However the agent I spoke to gave my the wrong information about my payment details resulting in my bank declining the payment. When I telephoned to complain about this, being put on hold for twenty minutes, I was told on several occasions that an agent would return my call, this did not happen. When I eventually spoke to a team leader (not the friendliest) he seemed quick to try to close the complaint. Also I was told that I had to pay… Read Full Review

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★☆☆☆☆

“Poor service and nightmare to cancel ”

Written on: 15/05/2017 by johnrod440 (8 reviews written)

Recently changed car and called to change details. Was astonished to find not only a huge charge in changing details but also outrageous premium. Nearly double the price compared to most other insurance companies. Cancelling was a nightmare as well. avoid if possible… Read Full Review

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★☆☆☆☆

“Ripoff”

Written on: 22/04/2017 by tezzamac (1 review written)

Rang to change my car policy, wanted £180 additional premium, already paid in excess of £200 to renew last month, new car is same type as existing car.they told me cost at renewal would be around £600. Got quotes with Admiral £212.55, Tesco 235.65, and A new quote with RAC £225. This is a complete racket and a ripoff… Read Full Review

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★☆☆☆☆

“Horrendous customer experience ”

Written on: 20/03/2017 by Lauramiles89 (1 review written)

I chose to insure my car through rac they weren't the cheapest but having such a good repuatation I decided to go with them, they asked me for proof of my 2 years no claims discount via email (no phone calls or letters at all) so I could only provide 1 year after the insurer (Churchill who were very helpful and I shouldn't of left) gave me my proof no problem the company before however I couldn't get in touch with to prove the other year. So I accepted that my premium would probably go up with… Read Full Review

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★☆☆☆☆

“RAC blow ”

Written on: 19/02/2017 by Banks404 (1 review written)

So ill start with the fact i had 2 years no claims but they only accept one which on the whole is my fault. So then I recieve an email stating my premium will go up if I don't contact them so I didn't and expected to pay the higher amount but RAC cancels my insurance and charges me £200 in total for 14 days insurance. Not pleased with there service and will never use it again and I'm advising all friends and family… Read Full Review

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★☆☆☆☆

“RIPPED off ”

Written on: 09/01/2017 by sjWoods481 (1 review written)

Just received an email that for a missed payment due to other payments taken from my account i will be charged a hefty £25, and my insurance for a month is £29. Are you kidding me? A ripp off company, which sadly won't realise until you already signed with them. Doing a research apparently a change of address would cost you the same and to cancel fee is at least £55. Right now i would love to speak to the head of the insurance! And i should share how great you breakdown cover is too since i… Read Full Review

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★☆☆☆☆

“£25 to change your address”

Written on: 30/10/2016 by aeMiller468 (1 review written)

These clowns charge you £25 admin fee to do anything on your policy stat clear of these this rip off company… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 23/10/2016 by GlennRH (1 review written)

I have just taken a 12 month policy for my 17 year old son and paid £1305 cash. I was sent a 'link' in an email to obtain policy documents. When I clicked this I was asked to 'Register' When I did this the system said it did not recognise the details entered even though these included the policy number in the email. When I phoned 'customer service' I was asked to state what details were entered as they did not know what questions were being asked on their own web site. Why can't they just send… Read Full Review

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★☆☆☆☆

“Worst insurance company - ever”

Written on: 23/10/2016 by AaravSloan301 (1 review written)

I could honestly not say worse things about this company if I tried - RAC wanted to charge me 550 pounds more because I now have a UK driving licence - it is apparently 550 pounds cheaper to drive on an international driving licence than change to a UK one. I still have my International drivers so why do I need to change? Because I do not want to change and am legally allowed to drive on my international for another year RAC wants to cancel my policy and charge me 75 pounds to do it. You… Read Full Review

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★☆☆☆☆

“rip off merchants”

Written on: 25/08/2016

bought a home insurance policy. I had to pay a whopping £50 to cancel! that's the highest I've ever heard. There phones lines are 7pence a minute and they take a least 20mintues to answer everytime I've called. AVOID… Read Full Review

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★☆☆☆☆

“Beware of premium uplifts”

Written on: 17/08/2016 by 68Vance (1 review written)

I agreed to take up the RAC motor insurance quote having truthfully declared two recent accidents. However, within ten days I was notified that the premium would rise by a further £126. They had my card payment details and were able to help themselves to the additional payment whether I agreed or not. I've now cancelled any auto payment details, but I'm stuck with them for the next twelve months. Never again! Buyer beware!… Read Full Review

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★☆☆☆☆

“Insurance change over”

Written on: 20/07/2016 by 70Richards (1 review written)

Wanted to change my insurance onto a different car....a new on..only to find that I had to pay £100 to just change it over and yet the insurance went up another £150 knowing the car is a smaller cc ...shocking to say we have been with them for the last 9 years..insurances knowing we can renew it for half that price… Read Full Review

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★☆☆☆☆

“Terrible service and impossible to cancel”

Written on: 04/07/2016

After 3 phone calls over 3 weeks they couldn't give me a total cancellation cost, even when that finally came I couldn't pay immediately until it had been formally emailed to me (several days later)... and I then had to call them back to pay! I also had to send a separate email to say 'I want to cancel this policy' to another department...the list of annoyances goes on! The left hand truly doesn't know what the right is doing. A very poor system for such a large organisation. I would not… Read Full Review

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★☆☆☆☆

“worst customer service ever...avoid!”

Written on: 04/07/2016

This is the worst car insurance company I have ever dealt with. Poor level of professionalism and customer service and no one ever gets back to address queries/complaints despite promises they will. I have been waiting over 3 weeks to have insurane queries answered and despite making a formal complaint and numerous phone calss, no one has bothered to return my calls. They are very quick and efficient however at taking your money! RAC are supposed to be a reputable company/brand...their are poor… Read Full Review

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