Direct Choice Car Insurance Reviews

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★☆☆☆☆
1.5 / 5
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Latest Reviews

★☆☆☆☆

“Worst company ever. Took payments from my mums card...”

Written on: 28/06/2019 by Nicola19811111 (1 review written)

Worst company ever. Took payments from my mums card without consent. Asked for more and more money. Ended up paying over £500 deposit. Passed from one department to another. Got a fraud claim against them. Be warned do not use… Read Full Review

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★☆☆☆☆

“Appauling Service from a totally uncaring company”

Written on: 08/06/2017 by craftycats (1 review written)

This is a terrible company second year of insurance with them and I moved in January they asked for driving licence V5 from and council tax for both drivers, emailed this then called to see if all was ok heard nothing till yesterday a letter giving refund upon calling to see why they said oh we cancelled your insurance a week ago, the first time in my life of driving for 44 years I was driving around with no insurance. No not use Direct Choice, Saga or Zenith insurance they will leave you high… Read Full Review

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★☆☆☆☆

“cancelled without warning”

Written on: 06/01/2017 by BaileysPop (1 review written)

Have had this fully com cover with protected no claims for three years. Never had a claim price seemed ok. All of a sudden they advised they could not renew my insurance. No explanation, just not prepared to renew. My circumstances haven't changed I am retired and only use my car for running around and taking the dog out. No more than 5000 miles a year running a small car only other driver my wife. Live in Jersey not exactly the car crime capital of Europe. Then looked at customer reviews… Read Full Review

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Maria48Emma's Response to BaileysPop's Review

Written on: 31/03/2017

This company have Been useless with my recent move and change of plate on my car and name change. I have two different policy numbers now but dame customer reference number! One lot of letters telling me I'm owed a tegund and another telling me I owe money for change od details. After phoning numerous times to try and sort this out I was left hanging on the phone and being passed from pillar to post to be told the computer wouldn't make its mind up what I owed! One figure was said , then another, and then I owed both but the computer would not let it go through!! I became so frustrated I said to send me a letter or email and I said I'd send a cheque for the amount if they would provide me an address to send it to! ... I even emailed them and said the same. No they couldn't do that! I received two letters again yesterday tell ing me they cancelled my insurance 6 days ago without attempting to call me or respond to my email on one of my policy numbers, But the joke was I received another letter telling me I was owed a refund on my other policy number!! .. what a complete and utter shambles of a company!! Stay clear. ..

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★☆☆☆☆

“Rubbish - not open on a Sunday to take payment queries”

Written on: 11/09/2016 by 236Knight (1 review written)

Tried to take out car insurance with this company on a Sunday. The system threw up a problem twice with payment and asked me to call a number. When I called I was told it was Saga, however they could not answer my query as the Direct choice part of the business was closed on a Sunday and I would have to call back on a Monday. What a complete joke. Unreliable online payment system with no back up after people have placed credit card details into the payment system. This site and service is NOT… Read Full Review

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★☆☆☆☆

“Cant even report my claim”

Written on: 14/07/2016 by paHull1962 (1 review written)

Every time i phone them to report my claim they say there is no one available and we will phone you back.As yet have not been able to report my accident to them.I would not bother with this insurance company again… Read Full Review

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★★☆☆☆

“Waste of money!”

Written on: 17/02/2016 by Nunez15 (1 review written)

Took out a car insurance policy in the middle of January as was quoted £100 cheaper than old insurer. Wasn't aware the price quoted included a £25 admin fee, two weeks later my car had to go into garage as engine failure. Started looking for a new car. Rang for a quote on a car I had found on a Friday and was quoted an extra £70 on top of my original policy which included another £25 admin fee. Purchased the car the following Monday and rang to pay the extra as was told the premium had… Read Full Review

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★☆☆☆☆

“CANCELLED MY INSURANCE WITHOUT MY KNOWLEDGE ”

Written on: 23/04/2015 by MRSTACEY (1 review written)

RECEIVED LETTER DATED 10TH APRIL ON 22ND APRIL INFORMING ME MY INSURANCE WAS CANCELLED ON THE 17TH APRIL. I RANG THEM, THEY SAID THEY HAD SENT EMAIL LIAR ! HOWEVER THE PROBLEM WAS THEY FOUND A CLAIM MY HUSBAND AS NAMED DRIVER NOT ME THE POLICY HOLDER, WAS PARKED AND WASN'T IN THE CAR WHEN AN ELDERLY MAN RAN INTO THE BACK, THERE WAS NO CLAIM ON MY HUSBANDS INSURANCE AND EVERYTHING WAS SORTED, THIS WAS NEARLY 3 YEARS AGO, SO BECAUSE I DIDN'T THINK IT WAS A CLAIM THEY CANCELLED MY INSURANCE. WHEN… Read Full Review

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Booboo123345's Response to MRSTACEY's Review

Written on: 03/06/2016

Your problem? "SO BECAUSE I DIDN'T THINK IT WAS A CLAIM THEY CANCELLED MY INSURANCE." Next time? Maybe think a little harder.

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Mrstacey's reply to Booboo123345's Comment

Written on: 03/06/2016

WORK FOR THEM DO YOU ??? NEVER MIND WE CAN'T ALL WORK FOR REPUTABLE FIRMS. THIS RESPONSE AND FEEDBACK SAY IT ALL. I STAND BY WHAT I SAID BEFORE KEEP WELL CLEAR OF DIRECT CHOICE CAR INSURANCE

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Bigfishsmallpond's reply to Mrstacey's Comment

Written on: 24/06/2017

You sound like a dream. You don't know if the person who replied to your comment works for this firm. Nonetheless, they are right. Stop being petulant and own your failing to declare the claim.

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Mrstacey's reply to Bigfishsmallpond's Comment

Written on: 24/06/2017

There was no claim to declare !!!!

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★☆☆☆☆

“LIARS - AVOID”

Written on: 23/03/2015 by coojert (1 review written)

Rang out Saturday to cancel my car insurance and was told that a refund could not be processed at that time because they didn't have the resources and that I should contact them oNo Monday and that the cancellation and refund would apply from the Saturday. Rang on Monday and was informed that the refund would only apply from the Monday. Will not use this company under any circumstances again and will not recommend them. They were quick enough to take my money!… Read Full Review

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★☆☆☆☆

“Found these jokers on a comparison website, and...”

Written on: 14/01/2015 by Seahorse100 (1 review written)

Found these jokers on a comparison website, and naively paid the full amount for my car insurance. They then decided that there was a problem with my no-claims notification from Admiral. I was allegedly sent both an email and letter warning me of this, both of which somehow failed to arrive. They didn't ring me because they are 'too big a company'. Because I failed to reply they cancelled the insurance and trousered 100 pounds for their troubles. Avoid these people… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 31/07/2014 by Pottercd139 (1 review written)

Big mistake if you use this insurance company. Very rude customer services and extorting charges if you dare to cancel your policy due to selling your vehicle. STAY AWAY from this 2bit company… Read Full Review

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★☆☆☆☆

“Very Poor Customer Service”

Written on: 26/07/2014 by EzraGillespie (1 review written)

Very favourable quote, however, takes ages to get through on the 'phone, passed from one person to another, and then they didn't do as they said they would do.. Still trying to cancel, phone calls, recorded delivery letters, all adding to the cost. Am seriously considering going to my bank for a visa pay back. Avoid this company, pay a little more and go with a well known name!! I am going to end up losing about 50% of my premium, which I paid in full. My own fault, I should have checked the… Read Full Review

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★☆☆☆☆

“motorcycle policy”

Written on: 15/05/2014 by KamoraMatthews (1 review written)

they matched lowest price on comparison site,then after I paid said I wasnt covered within 500 metres of my home address unless bike was locked in my garage.Excess was £50 less than my value of bike insured,which I missed on quote,so I cancelled within 14 days,they offered me 47% of my premium back, if i signed a form to say i had lost my certificate,which they had acknowledged in email had been returned to them.I will be taking this up with ombudsman, but save yourselves hassle and avoid this… Read Full Review

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★☆☆☆☆

“offered me insurance then said no!!”

Written on: 02/04/2014 by antnnat (1 review written)

Peoples choice came up as a really good car insurance premium, went through the whole rigmarole of speaking to someone on the phone to set it all up, we then get to the part of setting up the direct debit, and they turn round and tell me i can't have a pay monthly premium, as it is not an option for me. I ask why and they tell me it is because i don't have a credit rating. I have never had catalogues or the like so never really had anything to build a credit rating on, other than my previous… Read Full Review

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★☆☆☆☆

“Poor poor poor”

Written on: 11/10/2013

Got an online quote of £240 yr which was great but 2 weeks later they noticed my licence info was wrong i must of accidentally inputed i had my licence for 10 instead of 8.5 years so they wanted another £70 i did another search with the updated info and it came in at £272 with DC but £230 with other company, told DC my quotes but wasnt given the price online and was told i had to pay the £70 or i could cancel and rebuy but id lose £150 of what id already paid them!!! Poor show DC rip off… Read Full Review

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★☆☆☆☆

“Refund for cancellation”

Written on: 27/08/2013

We cancelled our policy with Direct Choice and asked for a refund a few months ago. After being ignored / broken promises / lied to, we are still waiting for our refund! We wish that we had read all the other reviews on here before using this company as we would have avoided them. Very poor customer relations. Avoid this company at all costs!… Read Full Review

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★☆☆☆☆

“MCD - Europa GRP - AVOID AVOID AVOID !!!”

Written on: 06/08/2013 by Ady-uk (2 reviews written)

In June I received a letter from my motorcycle insurance, MCD Motorcycle Insurance Direct, as it was due for renewal. As I had recently been made redundant, my policy wasn't up to date so I went on-line and got a quote of the same company, it was a good deal, better than the renewal sent so I paid £169.41 in full which was taken on the the 1st July 2013 Two weeks ago I recieved a letter nasty letter from MCD requesting proof of my no-claims bonus or they would cancel my policy. I rang up… Read Full Review

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★☆☆☆☆

“Do not trust them. Avoid at all cost. This is not...”

Written on: 30/04/2013 by discodave247 (1 review written)

I took out insurance with Direct Choice, 3 weeks into my policy i got a letter from them advising me that my policy had been canceled as my insurer had contacted the DVLA and the DVLA had no record of my Vehicle. My vehicle is brand new. it was not registered until the day i drove it out of the showroom. It was registered that day and my V5 arrived by post the following week. This was explained to Direct choice, the day i took out the policy, but 3 weeks later they had now canceled my… Read Full Review

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★☆☆☆☆

“nightmare”

Written on: 10/03/2012 by mmmmmmmmm (1 review written)

I cannot even get through to them on the phone. Over an hour now and i called as soon as they opened.I think i,ll add another birthday to my life before i get through. When the policy expires i,d rather pay the extra with a more so called reputable company. Avoid like the plague… Read Full Review

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Ericaduggan's Response to mmmmmmmmm's Review

Written on: 15/08/2012

I have had a nightmare dealing with Acromas underwriters through Saga motor insurance. I was with Saga - my car was parked and someone reversed into it and smashed the door. More than five to six weeks later I finally was told that my car because it was old was a right off - actually only after many phone calls to them I finally found this out - they did not bother to tell me but falsely claimed I wanted to insure my car that they had written off! they would not fix the door and told me on the phone how costly it would be in terms of new MOT etc to keep what i considered a perfectly good older car on the road. However after they impounded my car and giving up on ever hearing back from them I had purchased a new car ( this had been planned before the accident) I was forced to transfer insurance to cover my new car as the accident had not been resolved and it would be costly to transfer to another firm at that point( not knowing if liability had been admitted by offending party) I thought I had taken out insurance on my new car but Acromas - then insured my impounded car that had been written off! and I was left driving a brand new car that was unknown to me uninsured. So for days on end I struggled with Saga and Acromas who never spoke to me and can definitely recommend no person on earth to ever experience Saga car insurance or Acromas ever again if they want to stay sane. They insured a car that they had written off! Can you believe the level of imbecility? It sounds complicated but the truth is they made a mess of it from start to finish - go to another insurer please

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★☆☆☆☆

“Bunch of RIP OFF Cowboys”

Written on: 23/02/2012

This company is the worst of worst-AVOID AT ALL COST-2.5 Weeks into the car insurance policy and 3 sets of part documents later all incorrect, they had even raised there charges twice since the initial on line quote and we were really getting nowhere with them apart from waste money on phone calls-Anyway I cancelled policy and now they want more money for cancellation, admin fees ect-well they can sing for it due to the terrible service, ect ect.. god help anyone who has to make a claim when… Read Full Review

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Hambyp's Comment

Written on: 12/03/2012

Update-Anyone who has had problems with this company , fight them, I did and now all further charges they tried to incur have been cancelled... also report them to the financial Ombudsman. Make sure though you do cancel the DD immediately if it goes wrong and cancel the card you made the initial payment on, inconvenient I know for a week or less but worth it.

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★☆☆☆☆

“DIRECT CHOICE THE VERY WORST PROVIDER”

Written on: 14/02/2012

If you are reading this no doubt you too have been scammed by this outfit. Join the list. Without doubt the lowest of the low, After 36 days insurance (ABC insurance) we moved house. 2 miles away When we informed Direct Choice the cost quoted was an additional 38% or alternatively to cancel the policy. £135 Never again Direct Choice… Read Full Review

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Nickh692's Comment

Written on: 03/02/2013

Maybe you moved to a higher rated area? You clearly do not know how insurance premiums are calculated. Would of been the same with any company you was with at the time!

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