Aviva Car Insurance Reviews at Review Centre

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  • Customer Service

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Summary

Aviva was previously known in the UK as Norwich Union.


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Latest Reviews

★☆☆☆☆

“DO NOT INSURE!!!”

Written on: 24/08/2017 by Demarcus1989 (1 review written)

I claimed for flood damage, they took my car and didn't replace with a courtesy car when they said they would I had waited in all day. So I was left without a car! They then said they would cover my work travel if I kept receipts which was promised then not because no one had communicated with eachother. I had to keep chasing up for updates on my car and what was happening with it... to one phone call they said they thought I had my car back! When I finally found out what had happened my car… Read Full Review

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★☆☆☆☆

“Worst insurer on the market ”

Written on: 26/05/2017 by Ashly254 (1 review written)

This insurer is great until you need them. Customer Service is awful… Read Full Review

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★☆☆☆☆

“ avoid!”

Written on: 21/03/2017 by Gavsrecordings (1 review written)

Payed my car insurance premium in full for years, changed my address 2 months into this years policy and they've hit me with a £220 bill, told them my property has full cctv, car is locked away securely, my property has 2 metre high fences all around, they said it doesn't matter, told them I had been on comparison sights and had insurance quotes from as little as £600 but they said if I cancelled with them I'd get less than half of my money back (despite being only 2 months in on this years… Read Full Review

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★★★★★

“Nuffield Health”

Written on: 21/02/2017 by sarah9224 (2 reviews written)

With Aviva, you qualify for 20% off gym memberships, great benefit !!!… Read Full Review

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★☆☆☆☆

“Bloody Joke!”

Written on: 10/08/2016 by 1976McGrath (1 review written)

I took out my car insurance with Aviva through recommendation of friends and family. I took the insurance out over the phone despite them insisting it was done online. Whilst on the phone taking out my plan I was not made aware of the cancelation fees or 'Risk period'. After two 45 minute calls I was told the large sum of money was going to be taken out of my account to cancel the plan. I had said no until I had spoke to a manager, but had already been processed. Eventually after another 10… Read Full Review

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★☆☆☆☆

“WHAT A JOKE!!!!!!!!!”

Written on: 30/07/2016 by Jamesonn239 (1 review written)

I HAVE BEEN ON HOLD TO THIS JOKE OF A COMPANY FOR OVER AN HOUR EVERY DAY FOR THE LAST 4 DAYS I EVENUALLY GOT THROUGH TO SOMEONE WHO SAID IT WASNT THEM ANTOTHER DEPARTMENT, NOW BEEN ON 1HR 20 MINS I HJAVE BEEN CALLING TO RESOLVE THIS ISSUE SINCE 9AM. I WOULDNT PUT ANY STARS BUT IT WOULDNT LET ME I ALSO WOULDNT RECOMENED THIS COMNPANY TO MY WORST EMENY… Read Full Review

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★☆☆☆☆

“way to expensive”

Written on: 29/03/2016 by 397Castro (1 review written)

quote was some £200 dearer than a competitor for the same quality cover. how do they do any business ?? a waste of 20 mins entering details. Thanks… Read Full Review

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★☆☆☆☆

“renewal rip off”

Written on: 07/07/2015 by moodymy (1 review written)

How can your car insurance go up by nearly eighty pound in a year? I have been sent Aviva renewal paper work to confirm renewal price. I also went on line to Aviva and been given a totally different quote. After speaking to a great sales person I have managed to raise a complaint. I have got so fed up with ringing Aviva and not been listened to so I have gone else where with the same cover and a lot cheeper. I found out from another insurer that because I had a none fault claim i.e car was… Read Full Review

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★☆☆☆☆

“DO NOT GET A QUOTE FROM AVIVA UNLESS YOU WANT TO BE...”

Written on: 26/06/2015 by viFowler463 (1 review written)

i got an online quote. they rang me every day for a week about the quote. i eventually managed to ring aviva on their new claims line and get them to put me on their no marketing list. i have never been hounded so badly by an insurance company. i didnt go with them because their quote was also nearly double other quotes… Read Full Review

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★☆☆☆☆

“Appalling customer service.”

Written on: 27/05/2015 by algst (1 review written)

I wanted to make a simple change to the start date of a new policy not yet in force. It took two days of trying online and by phone for them to finally achieve this. The service advisors were rude and condescending. I was left on hold for 25 minutes without explanation and then talked to like a child for having the audacity to hang up. I was told that it was 'normal' for customers to be on the phone for over an hour. I would have cancelled this policy there and then if they had not already… Read Full Review

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★☆☆☆☆

“Web portal is broken for 2 weeks”

Written on: 09/03/2015

For two weeks they are unable to fix their website. Every time I try logon to the portal it fails with server side error.
 All these details were passed to customer support, they've admitted there is a problem but for *two weeks* they cannot solve it. It feels like a bad joke as everywere you go at Aviva - they keep suggesting to logon to your profile to access policies, etc… Read Full Review

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★☆☆☆☆

“An ignorant, arregint Ripp off company”

Written on: 16/02/2015 by DStanley121212 (1 review written)

I was insured with Aviva with NO CLAIMS when renewal came round they had put the same cover up by more then £200.00 when I ring in to find out why this had gone up by so much I was left talking to a women that was the most ignorant and aregient person I have ever had to the miss fortune to deal with For this "service"? you will have to pay the cost of a premium line phone call IF YOU ARE HAPPY BEING RIPPED OFF AND TREAT LIKE GARBAGE THEN THIS COMPANY IS FOR YOU IF YOU WANT TO DEAL WITH… Read Full Review

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★☆☆☆☆

“AVOID, AVOID, AVOID”

Written on: 06/02/2015 by Dylang5 (1 review written)

Insured my car for many years without a claim, then had to make one (as the innocent victim) and after a week of presumably sifting through small print, Aviva are not paying out. Please take notice of these reviews and pick a decent company… Read Full Review

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★☆☆☆☆

“Awful service. Would never use again.”

Written on: 06/02/2015 by Kirstyrh1986 (1 review written)

Wrote of my car without even seeing it and arranged for a aution site to collect. Spoke to someone else who arranged for repairs. Day 7 of no car no information unless I call and wait on hold. Currently out of pocket £50 due to train and car has not even been looked at let alone repaired. Some agents very helpful others extremely rude. No claims are chased up for over a week… Read Full Review

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★☆☆☆☆

“messed about too much and underlying costs.”

Written on: 26/01/2015 by tootru (1 review written)

6 of December a taxi reversed into my car i just purchased,cut a long story short he admitted liability,insurance i then took car for mot to see how bad damage was,just minor cosmetic and gave me a pass,still driving around,then garage picked it up took it away,wrote it off cat c needed geometry check and and vic to get back on the road,so wrote off too un economical to repair,looked at the prices in my view and the view of 2 mechnics one vosa more like made uneconomical to repair who are… Read Full Review

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★★☆☆☆

“late and poor phone response - staff cutbacks?”

Written on: 25/01/2015

I Have been very satisfied with Aviva until very recently when, following the receipt of renewal documents for my car insurance, I considered the quote for a 2nd car to be excessive. I obtained a quote from Sage for the same car and coverage which was almost 50% cheaper and phoned Aviva to discuss this. In the past I have had helpful and constructive phone discussions with Aviva to resolve queries and quotes, but not this time. After 2 phone calls ( 8-10 minutes before being answered) no… Read Full Review

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★★☆☆☆

“Fine untill I actually wanted to change something”

Written on: 06/12/2014 by QuintinPeterson30 (1 review written)

I had been a customer for number of years and would have been going into another. Towards the middle of this year I choose to replace the old buckled manufacturer fitted alloy wheels on my car with new ones. Knowing this may alter my insurance I contacted Aviva and was assured after providing a large amount of details on the new alloys that there would be no additional charges, I even reconfirmed this at the end of the call. So I had the work done and the alloys replaced, I then called Aviva… Read Full Review

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★★★★★

“superb service and very competitive quote”

Written on: 20/10/2014 by Mossfarr (1 review written)

I've been with Aviva since June 2014.Their quote was extremely reasonable even though I included my daughter as named driver who has been driving for less than one year. In July my daughter was involved in a collision which was not her fault. The support I got from Aviva was superb and the claim was settled within a couple of weeks. I have now just replaced my car and much to my surprise the quote is less than the original one, so not only have I extended the cover - by including a courtesy… Read Full Review

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★★★★★

“Didn't even need to make a phone call”

Written on: 14/10/2014 by 332Sherwood (1 review written)

Really pleased at how easy and simple it was to change a few personal details to my car insurance policy. It was very straight forward on my online account and I didn’t have to make any phone calls. There was no extra charge for an added driver too, which is why I’m writing my praises. Thank you Aviva… Read Full Review

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★☆☆☆☆

“horrible horrible horrible”

Written on: 06/09/2014 by rex0070 (1 review written)

big fat pain in the ass, stay far away management is useless they never reply to emails or phone calls. avoid avoid avoid save yourself the headache… Read Full Review

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