Used card to try and fill up with diesel but wouldn’t allow me to go to next stage to actually fuel up. Waited a few mins then removed card and tried again . It worked this time and I was able to put £40 of fuel in . The amount for the £40 was pending for 3 days before it came off , but the £99 after 12 days is still pending . I have had to borrow money to tide me over until the money hopefully will be back in my account . Will never use their petrol station or store again.

Asda petrol took £43 from my account when there was a problem at the pump and I didnt actually get petrol. My bank tells me that I have to wait for Asda to void the transaction before they will refund it and that could take 5 working days. I will never buy petrol from Asda again

All of my local supermarkets get their fuel from the same, local refinery but every time I fill up my Tdi car at an Asda pump it blocks my diesel particle filter. I can only assume that the offending particles in their fuel were not delivered by their supplier but resulted from poor, on-site maintenance. I avoid this issue easily by avoiding Asda.

Still waiting for£99 fuel holding fee to be put back in my account after 4 days at asda ..the 15 pound petrol i put in has cleared ..but the 99 pound fee is still been held on too..i am furious avoid these pumps its shocking

I get that loads of people were taking the P when Asda only charged £1 then the rest of the fuel charge 2 days later, hence why they brought in the new £99 reserve. However for you to keep £99 of MY money when I only fuelled up £30 for 7 working days. Who the hell do you think you are? I am NEVER using your pumps again. There’s absolutely no need for you to keep my money for that long. You should just take what is used INSTANTLY!

nice to see you pass the fuel price cuts onto you r customers NOT!

I have just had a breakdown late last night using Asda Petrol Station in Straiton and know I used the black diesel pump. I’ve used it often. However my car has broken down a few minutes after leaving (got 3/4 of the way through Damhead and limped to just south of Hillend) having filled of £50 of diesel. This happened around 6 or 8 months agora, same pump and my garage said I must have used the petrol in error. I put it down to that but I know I used the diesel pump tonight. I have drive for 30 years and this has never happened elsewhere. But twice at the same pump in as many months and I’m now very suspicious there is something wrong here and I have been victim of some contamination too. I’d like to see CCTV if they have it to confirm I used the black pump. I always do. Currently awaiting breakdown. Anyone else had issues in the last day or so?

Filled my car up Saturday morning on average it's £11-£12 it was £19, thought the wife did not tell me she had been visiting her mother thought nothing about it, but noticed one pump closed, after about twenty mins I was leaving with my shopping I noticed all the petrol station was closed, anyone else been short changed while using an Asda petrol station

I always use a local Asda to refuel but recently they have introduced an unmanned petrol station and you can only pay by card. When going through my bank statement recently for something else I noticed they had charged me £1 plus the £37 for the fuel, with no sign that it would incur this charge. I don't see how they can charge this when there's no option but to pay by card. I thought I was getting cheaper fuel but as my Fiat 500 has a maximum 30litre tank I'm being charged 3pence plus per litre. Say goodbye to my patronage Asda. I'll also be spreading the news in as many places as I can

Hi Just like the supermarkets are doing based upon the COVID 19 outbreak, as so many people have to use the same fuel pumps on a regular basis you can not guarantee that not everybody is a carrier of the Virus and where they are all sharing the same facilities such as when touching the chip and pin device, the fuel pump gun that there could be the virus on particles of the fueling facilities, so to reduce the need of having so much contact with the equipment upon the payment side for precautional that it would be responsible to provide a contactless method with the machine for contactless payment and also the supermarkets are putting the maximum up to £45 from tomorrow to make things safer for people so they do not have to make unnecessary contact with the facilities based upon the number of people who have to share them daily. Also, another thing to bring forward upon health and safety improvement is if your employees daily check that the PPE facilities are in stick beside the pumps as well all the time such as gloves and the blue paper role and based upon the current circumstances that should be monitored and checked more regular than usual at times like this to reduce the transmission of the virus being spread between customers sharing the same equipment. Also if there are any procedures that can be done by the mobile app as well so to prevent touching the more main facilities if it can be avoided where hundreds of other people have had close contact with and where they could be carrying the covid19.

I fuelled up at asda Accrington later to find out they have charged me £1 to use the pay at pump service with no signs stating there’s a charge to pay at pump conning people out of their hard earned money not going to be fuelling up at asda again or shop there disgusting way to line there pockets rather go to tesco for shopping and BP for fuel

After filling my car up with petrol at Asda Kingswood my car engine ceased. I have been informed this problems happened to more then just me throughout the UK

Will not be buying petrol from asda anymore. £1 charged for the privilege of doing so. Also take money from my account later, 2 charges in space of week totally £50!

Filled up my car at Asda Tain today only to see a £1.00 card transaction fee on my bill, No signs up advising that you are now charged £1.00 each time you use their pay at pumps, wont be filling up there ever again.

Filled my car at ASDA in Llanelli on Saturday. A few days later I saw the transaction added to my credit card account. I then saw a pending transaction for £1. Being ever suspicious about credit card fraud I phoned the card provider...only to be told it was a charge made by ASDA. While I was slightly relieved my next reaction was that this is unacceptable and from what one would have thought was a reputable organisation. Disgusting behaviour and I will NEVER buy their fuel again.

We are visiting from Australia and needed to fill our hire car with petrol before returning it and catching a train from Central Glasgow. We planned to use this petrol station as it was handy for the motorway. When we got there we could only pay by card at the pump, and for some reason the pump would not accept Any of our many cards. This meant we were unable to buy petrol despite having the means to do so. This was pretty stressful as we had a train to catch. Surely if Asda are going to only allow payment by card they need to ensure that many cards can be accepted.

Where are the signs telling people that they are going to be charged £1 for using a pay at pump? This is at a station that ONLY has pay at pump facilities yet we're charged £1 for pleasure of Asda NOT having to have staff on hand to actually deal with us or take our payments other than pay at pump! Atrocious and there should be clear LARGE signs advising patrons of this charge.

My husband and I both fill up at the same Asda petrol station, my husband is charged £1 each time but I am not when we pay at pump. There is no option at this station to pay at Kiosk???