Warehouse Reviews

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Latest Reviews

★★☆☆☆

“Distribution Centre on go slow”

Written on: 29/08/2017 by alicecroft (1 review written)

I purchased an item at the Cheltenham store which i later returned to Warehouse's distribution centre. Prior to returning the item I contacted customer service and received a returns code. Almost a month has past but no refund!. Apparently they are being very slow with the returns and asked me to be patient. I email the customer service weekly but no result. How long does it take to process a refund ?? Perhaps they have serious cash flow problems and need my £52 ??… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 24/08/2017 by 179Duncan (1 review written)

Tried to use gift card to order online, it failed so contacted Warehouse customer service....4 days later and I still cannot get a response from them. Have been advise response in 24 hours, then 12 hours...still nothing. Exactly the same thing happened last time I tried to use a gift card - when they eventually sorted it out on the previous occasion, they sent me a new code....but for Oasis, not Warehouse. Let them know, they did not respond. No apologies, staff unhelpful… Read Full Review

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★☆☆☆☆

“Do not order online”

Written on: 01/02/2017 by 257Goodman (1 review written)

10 Days since order, still no item. Apparently delivery has already been attempted twice but I haven't been in... Strange as its being delivered to my work address, so there is someone here all day everyday. Although the tracking information still says its on its way to the courier, and has said that since 24/01/17. Never again will I use Warehouse only. Non existent customer service, not even a phone number provided, just a 48hr email response, bearing in mind you may never get a response. Not… Read Full Review

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Heidi231's Comment

Written on: 05/06/2017

i ordered the other day though and got the goods within 2 days, delivered on a sunday too!! :)

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Laparapluie08's Comment

Written on: 23/08/2017

i completely agree
i have had the same issue where it says it is at the courier and hasnt come.
The contact details are non-existent, it even claims it has a live chat but when you go onto the link it is only a form online which is ridiculously slow.

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★☆☆☆☆

“Awful”

Written on: 23/10/2016 by NoelBeach (1 review written)

Worst shoping experience ever. Rude store manager at The Fort shopping park Birmingham. I was in the the process of purchasing a dress of around £50 had a £20 gift card and student ID I waitied for around 20 minutes for the store manager to come down to the shop floor to help with the till as my gift card was saying invalid after 30 minutes she managed to get the till to work and manged to use the gift card gave my student ID card where she replied "too late as she has already put the… Read Full Review

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★☆☆☆☆

“Online order disgusting none existent service”

Written on: 15/06/2016 by 100Tucker (1 review written)

I placed an order 10 days ago and delivery was 3-5 days, this was a gift for my daughter going on holiday, the dress did not arrive by the 5 day so I contacted them through email, the response said the would answer within 48hrs, redicukous time, after 48 hrs still nothing so I resent the same email and still nothing, I was then advised to email from my own email rather than the automated system and I did revive a reply, saying they would look into it and get back to me, and guess what still… Read Full Review

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★☆☆☆☆

“Do not order online”

Written on: 30/04/2016

I have had 2 terrible experiences online with Warehouse and wouldn't recommend anyone use them. The most recent one was using their 20% off code which didn't work! but I was assured it would be refunded once the order was dispatched. Having already spoken to their customer service twice and paying for next day delivery I received a message saying my items had been dispatched and would arrive the following day, only the following day I received a message from the courier saying the parcel was… Read Full Review

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★★★★★

“great clothes”

Written on: 28/02/2016 by teresa07 (1 review written)

love all the clothes they have, can be a little expensive but come right down in the sale. good quality… Read Full Review

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★☆☆☆☆

“Poor quality!!”

Written on: 03/06/2015 by ffCorbett478 (1 review written)

I had ordered a dress off this website which was £70 so was expecting a lot. Received the dress within 4days and was lovely on. Bought this dress for a wedding, got to the ceremony to be confronted and told that I had a massive tear on the back of my dress, had no other outfit ruined my hole day/night and the dress continued to fall apart through out the night! Will not be buying from this company again!! I have emailed them but not had a response yet!… Read Full Review

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★☆☆☆☆

“Not 25% off as promised”

Written on: 02/05/2015 by LillyDevine (1 review written)

Today, I received my order in the post, which was a day later than expected, no biggy as such, however... a necklace, very well wrapped, is broken. So will return. Fine. Today I decided to place another order, using the Grazia offer of 25% off full priced items. Nope. Not fully given. I paid and then calculated that they overcharged me by almost £10!! Can't believe it, it seems devious and on purpose. So, now I've emailed their customer service (which seems to be the ONLY way of contacting… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 29/11/2014 by 1960House (1 review written)

I ordered a bag for my fiancé for Xmas 2 weeks ago and asked for Saturday delivery. Despite this, they attempted to deliver the parcel on Tuesday to Friday when I wasn't at home. They then promised to deliver the parcel on the Saturday (the day I ordered it for). But guess what, no delivery happened. They then promised to deliver it today (the second Saturday) and I have heard nothing despite being told I would be notified when the delivery would be coming. So, I am expecting no delivery and… Read Full Review

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★☆☆☆☆

“How can ordering on line be so hard!!!”

Written on: 05/07/2014 by LylaLindsey155 (1 review written)

I usually shop on ASOS, completely efficient & hassle free site. Ordered some clothes on warehouse for a change, which was also offering free postage if u spent over £50. I spent over £50 but still got charged for postage. That was just the start! Received an email a couple of days later to advise that one of the items I had ordered was out of stock. Over 8 days later I was still waiting for 3 other items. Package finally arrived late with 2 of the items I had ordered but the 3rd item was… Read Full Review

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★☆☆☆☆

“AVOID!! WORST ONLINE SERVICE”

Written on: 10/06/2014 by Lornat123 (1 review written)

I ordered a pair of trousers and paid £3.99 postage and packing and waited over a week for delivery. I did complain half way through the week to customer services and was assured that my item would be delivered Within the next day and if not then I would receive my £3.99 p&p refunded. The order was not delivered for another 3 days and had no further response from customer service. If you like warehouse clothing order from other sites like asos… Read Full Review

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★☆☆☆☆

“Supervisor ”

Written on: 06/04/2014 by VanessaMcWilliams (1 review written)

Bad place to work no people skills… Read Full Review

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★☆☆☆☆

“irresponsible online service. ”

Written on: 24/03/2014 by Ashlync277 (1 review written)

I placed order as USD dollar and ship oversea, while the currency on the invoice was mistakenly put us GBP. I paid more custom tax than I should pay, and the customer service replied me it's their mistake for the currency but it's not their responsibility for any oversea charge and ignore my complaints. oversea customer's right is not protected. I'll never use warehouse online shop again. they can't handle international business… Read Full Review

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★☆☆☆☆

“Don't bother! Worst online high street chain ever!!!!!”

Written on: 08/01/2014 by Danniintwiggy (1 review written)

Ordered a dress for NYE on 27th December with next day delivery! Needless to say never arrived still hasn't arrive so I emailed customer services yesterday and low an behold I today receive a generic email advising that item was that popular it is now out of stock and my order has been cancelled and I will not be charged! Checked paypal I have been charged an the incompetent customer service operatives have refunded to delivery costs twice but failed to refund the dress costs at all! What a… Read Full Review

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★★★☆☆

“Very nice clothes but never get them”

Written on: 22/12/2013

Warehouse has some lovely stuff, but I am yet to order anything online and actually receive it. At least 5 times I have ordered an item online, because they didn't have my size in store only to get an email two days later to say they've not got it. I give up. Will not bother again… Read Full Review

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★☆☆☆☆

“Worst online service I have ever known”

Written on: 06/11/2013

Absolutely disgusted with this company! I ordered a bag and a top online in their sale. The top came a few days later but the bag never turned up even though I had tracking information staring it was on its way then it had been delivered and signed for then they were sending another from store which would arrive the next day! I waited in for over a week and each day a different excuse! They mostly blamed their courier but in my opinion it was never in stock in the first place and I was just… Read Full Review

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★★☆☆☆

“Will not order from Warhouse/Aurora Fashions again”

Written on: 17/09/2013

I was very excited to find the Warehouse/Coast/Oasis website, but it seems like they don't have their act together very well. I placed an order for two items on August 15th and still have not received it. I wrote to customer service on August 19th asking when my items would be shipped. They responded August 20th saying it was shipped but that they couldn't provide a tracking number. Received another e-mail on Aug. 22nd saying my item was shipped on the 22nd and that I could check status by… Read Full Review

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★★☆☆☆

“Sizing is confusing at times, and returning is worse”

Written on: 03/09/2013

I like my skirts but I hated the shopping experience. It's better to get their brand from ASOS which is great by the way and excellent customer service and I think their a sister company… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 12/08/2013 by XShopperX (1 review written)

Do not use warehouses website when you place an order using PayPal it takes you back onto their website and says basket empty as if no order has been placed forcing you to place another order and then charging you for both! There is no customer service number to speak to someone about this problem so now I have two orders for the same thing. It is rediculous there is no one to spk to about this all you can do is send an email and hope some one replied rediculous! Poor service Wong be shopping… Read Full Review

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