Wallis Reviews

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★★★☆☆
2.7 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“The worst store”

Written on: 14/06/2021 by RogerWelch (1 review written)

The worst store I've ever shopped in !. I've been fighting for a few weeks for a refund for the returned pants but unfortunately Wallies won't give it to me. So at the moment I have neither pants nor money… Read Full Review

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★☆☆☆☆

“refund”

Written on: 29/05/2021 by ChadManning (1 review written)

don' shop at Wallis online. I ordered 3 pairs of trousers received two. The took £66.20 for three pairs, only refunded me £40.60 for two pairs I returned. They are refusing to credit me despite sending copy of bank account showing payment to Wallis… Read Full Review

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★★★☆☆

“Wallis going all dowdy”

Written on: 11/01/2019 by JuanPower423 (1 review written)

Since my early 20's I always regarded Wallis as a store that sold good quality, stylish, fashionable garments and accessories ahead of all other ladies fashion stores in the High Street. Prices were always slightly higher than similar outlets, but I was always prepared to pay extra in order to wear something that looked good and would last. However, over the years, the fashions are less desirable, boring, repetitive and cheap looking. Their shops look sparse and it is just rail after rail of… Read Full Review

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★☆☆☆☆

“No delivery”

Written on: 07/12/2017 by Stevie66667 (1 review written)

Purchased a coat half price Black Friday payment taken 4 days later had dispatch email tacking number yodel, item never arrived with yodel, no reply to emails or submitted online forms rang customer service 22'times got through 3 times waited over 30 minutes a time, to be told the item is lost and we won't replace even though we're at fault so you will have to pay double, then he told me he reinbursed my account which still hasn't seen the money back avoid at all costs read trust pilot about… Read Full Review

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★★☆☆☆

“Dismal customer service”

Written on: 02/02/2016 by Bellerby (1 review written)

I received a gift voucher, however, our local Wallis store (Harrogate) will not accept them. On line they do not have my size (although there are 5 my size in Harrogate). If they had my size on line it could have been delivered free to Harrogate!!) Wallis will not refund gift vouchers. My only option is to drive a 60 mile round trip to York to collect item. I suggested one could be returned to the warehouse and then sent to me using voucher but it seems stock can only go one way. DO NO… Read Full Review

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★★☆☆☆

“lowering standards”

Written on: 24/11/2015 by Jakeb1947 (1 review written)

I completely agree that this brand has gone down the pan the last few years. I used to purchase lots of nice quality and stylish garments through your stores and franchises but now the items look as though they are in a jumble sale and just look tacky. Such a shame"… Read Full Review

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★☆☆☆☆

“absolutely horrendous service”

Written on: 21/08/2015 by 316Lawrence (1 review written)

i paid extra for express delivery and was informed i would receive the items the next day Rubbish!! i received it the next day at 6.30 pm!! was too late in coming so returned the parcel to the delivery man unopened. would noyt recommend wallis to anybody… Read Full Review

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★★☆☆☆

“Summer skirts”

Written on: 04/04/2015 by irReid113 (1 review written)

Where have all the pretty long summer skirts gone?? I always shopped at Wallis for summer skirts but the last few years there has been no choice at all, mostly tops and dresses, very disappointing because it used to be a great shop… Read Full Review

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★★☆☆☆

“what's happened to my favourite shop ”

Written on: 18/01/2015 by Nelsonfp329 (1 review written)

I have shopped at wallace for over 20 years! I love the cut and the quality of the clothing,the clothes have always complimented my figure. Over the last several years the quality and unique styled tops and blouses have slowly become extinct in each seasonal range. Over the years I have purchased quality garments that my friends have mytherd me to death to lend them as they were quality unique items that you could dress up or dress down and look amazing. Now the only thing I will purchase… Read Full Review

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Bazzrob's Comment

Written on: 13/03/2015

I completely agree with this review, I have always loved the style and colours used to create the Wallis range, it now totally boring, frumpy and lacks any style. What has happened to colour! It is all so dull

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★☆☆☆☆

“Terrible customer service !”

Written on: 03/08/2014 by 1947Crockett (1 review written)

Had a complaint about a pair of shoes where the stitching is coming undone on first wear, contacted wallis customer services they asked for a photo which I sent 3 weeks ago, I have heard nothing and when I try and contact them the message says they can't take the call due to technical difficulties !… Read Full Review

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★★★★☆

“Aztec top 253841007”

Written on: 27/07/2014 by wpStiles65 (1 review written)

I bought this top for £20 in a sale at Wallis Rotherham last one, loved it and my daughter said she would like one, so I went online and yes Wallis had a sale online but only a couple left size 10 so I bought one, but I paid £25 for it when online it had said £22.50 oh well never mind I said to myself not to worry...(no postage included) the top arrived today and on examination and comparing with first one (both 10) I notice the first one was very well matched with the different patterns… Read Full Review

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★☆☆☆☆

“Won't be buying Wallis again!”

Written on: 08/07/2014 by BraylonPatterson59 (1 review written)

For no particular reason I had not bought any Wallis clothing for a few years. They used to be good quality at sensible prices and styles to suit most ages. I bought two tunic tops this spring and might as well have thrown my money down the drain. Material that snags as soon as it comes into contact with anything at all and buttons that are too small for the holes making it impossible to keep done up. What looked classy on purchase looks like a piece of rag after minimal wear. It'll be many… Read Full Review

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★★★★★

“Glasgow forte”

Written on: 01/07/2014 by Nolanzm269 (1 review written)

The staff in the fort were very helpful and friendly they helped me find a outfit they got shoes an trousers to go with my outfit thanks very much girls especially the lady with the short blond hair… Read Full Review

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★☆☆☆☆

“Poor quality, inadequate returns system”

Written on: 29/05/2014 by Monahan273 (1 review written)

Could not find items in my size in store so assistant suggested ordering online (omitting to tell me I would not be able to return the items in store, as it was a department store). When items arrived they were of very poor material, completely different to the material used for the items in store. I returned them in the usual way, including all my details, however neglecting to notice Wallis's very archaic (and not very customer friendly) way of receiving items back. Apparently you have to go… Read Full Review

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★☆☆☆☆

“Brixton wallis-Very rude manager”

Written on: 12/12/2013

I am a regular customer of the wallis in the morleys store. There is a new manager she is very rude and lacks customer care skills, unapproachable I will not be shopping there again… Read Full Review

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Mrsannabrown68's Comment

Written on: 12/12/2013

I also shop in Morleys and experienced the same the store has really hit rock bottom customer service in there is very poor.

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★☆☆☆☆

“Still waiting for my refind!”

Written on: 05/12/2013 by cazzy88 (1 review written)

I purchased a dress in the Wallis sale and returned it by post they received the dress back and I got an email a week later saying my refund request had been sent and the money would be in my account within 3-5 days. After 5 days no money so I phoned to be informed it is in fact 7-10 days for refunds so it is now 11 days later I have phoned half a dozen times and emailed and even sent bank statements to show I haven't received the money but there still doing nothing!!! Awful service!!!… Read Full Review

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★☆☆☆☆

“Shoddy clothing & shoddy customer service”

Written on: 01/11/2013 by feebag (1 review written)

Bought a blouse in July, wore it twice, washed it once then noticed a small hole in the front of it, now the hole could have been there when I bought it, it is very small and the animal print on the blouse makes it hard to see. i contacted Wallis through Facebook and was told to send the blouse back by recorded delivery for them to look at. The blouse was returned to me today stating that the hole was not caused by a manufacturing fault but by accidental damage, whatever the heck that means… Read Full Review

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★★☆☆☆

“White shirt black label ”

Written on: 10/08/2013 by Chez1111 (1 review written)

Couldn't understand why my new white shirt went grey so quickly until I realised that the black wallis label was bleeding onto the collar !!! What a stupid idea! Shirt ruined along with some other delicates that were in the same wash… Read Full Review

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Feebag's Response to Chez1111's Review

Written on: 01/11/2013

Doesn't surprise me at all. Wallis clothes are very substandard.

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★☆☆☆☆

“Faulty & Bad Service”

Written on: 07/08/2013

I purchased a beautiful blouse for my friends wedding last year. It was a sheer blouse so I had to wear another top underneath, and made the mistake of cutting out the care labels as they were quite visible through the sheer top. I wore it for the wedding then put it back in my wardrobe without washing it, as it wasn't dirty and I had got the other top underneath. It was a loose top. When I came to wear it earlier this year I put it on, only to notice that the front had started to Frey away… Read Full Review

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Feebag's Comment

Written on: 01/11/2013

I have had a similar problem with a blouse I wore twice, washed once and a hole appeared in the front. I sent it back to them and they have returned it to me saying it was not a manufacturing fault and they would not be offering a refund. So basically £35 down the drain. Disgraceful, I will never use them again nor any Arcadia Group company.

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★★★★★

“Gorgeous coat and a good price”

Written on: 08/05/2013 by SunFlowers1965 (3 reviews written)

I placed an order earlier this year for a long black coat, and i got it in two sizes to see which fit best. They arrived really quickly and I was really impressed with the quality considering the price. Returning the other one was easy and i got my refund fast. I would definitly order again… Read Full Review

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