Zara Reviews

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★★☆☆☆
2.1 / 5
33% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Been to your local Zara and thought the service was excellent, or maybe even below par? Write a review here at Review Centre, and let us know your thoughts. If you are looking for reviews or would like to write a review of Zara's online store then please visit our Online Shopping category.
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Latest Reviews

★★★★☆

“refund/replacement works”

Written on: 05/09/2020 by lilysal (1 review written)

As I write this, my entire transaction isn't complete; my experience was great though! I told them about a defective backpack and a refund/replacement was the immediate response. I really can't think… Read Full Review

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★☆☆☆☆

“customer service bad ”

Written on: 10/09/2019

09.09.2019 I visited the store at Brompton road at 20:00pm. I went there after work just to get the coat and I was quite happy because I find it very quick as I had very long day at work . However , I went to the till to pay and while I was paying I dropped little feet medallion (Gold pendant) with little stone on the side that I had in my wallet. I kept it in my wallet because my necklace broke and I did not want to lose it. However, I noticed that and I put the medallion ( pendant) back in… Read Full Review

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★☆☆☆☆

“disgusting company,”

Written on: 18/12/2018 by williams1955 (1 review written)

dont buy online, they dont send a returns note, go instore to return, wont expect copy of email, rang customer services, said they wont post a returns note to me, have to print one off, dont have a printer, told to go to the postoffice with pic of email, did this, post office couldnt scan the barcode, rang customer serive they said would send a courier to collect it, would be 2 days, day 1 still no courier its raining parcels had to be on the step now 1 day, still waiting for courier, nothing… Read Full Review

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★☆☆☆☆

“Totally disgusting customer service!”

Written on: 02/10/2018 by anKilgore118 (1 review written)

Totally disgusting customer service! I purchased an item in store to be delivered the next day, however it did not arrive because the delivery date was set to Wednesday 26th September, 2018. No delivery was received on the supposed delivery date, and when I called customer services they confirmed it has been 'lost in transit' and I would get a refund. They made me wait an additional 48 hours to send my case to the relevant department who say that I have to receive an email link to get the… Read Full Review

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★★★★★

“fav brand”

Written on: 25/05/2018 by Julio88 (4 reviews written)

I'm in love with this brand.it has so many varities of jeans and shirts.best thing about zara is their suit's.reasonable price and gives you armani and prada feeling… Read Full Review

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★★★★☆

“reasonable price awesome fitting”

Written on: 14/05/2018 by RoyceHatch (1 review written)

awesome fitting. it gives you celebrity feeling. compare to other brands much much worthy. basic tshirts ,chinos and shirts are in reasonable rates ..i forget to mention about sneakers superb look classy style just love this brand ..i highly recomending you guyz… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE EVER!!!”

Written on: 05/02/2018 by Amiraha60 (1 review written)

I have always had the worst treatment at the Zara store in Tyson's Corner, Virginia. I have visited several Zara stores in Europe and in Mexico and the service has always been OK, not excellent but OK. However, the store in Tyson's Corner is beyond belief!! The staff is rude and will not help you and OMG...the lines to pay are unreal! Doesn't Zara train its staff to be nice to customers? Why can't they help or even answer a question courteously?? Every single time that I have gone in… Read Full Review

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★☆☆☆☆

“THE WORST COSTUMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 05/02/2018 by Maloney256 (1 review written)

Zara has the most awful costumer service ever! The return policy is terrible. No refunds and returns for over 30 days. I tried to return an item 3 times at the store. The lines were over 30 min long every time. So my last attempt was unsuccessful as expected. I called costumer service line and they with no results. So now I'm stuck with the items that I dont need. So unless you know you will be using or wearing something from that store-DO NOT SHOT THERE!!!!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Shoddy clothes and service”

Written on: 23/01/2018

Just came back from Zara after trying to return two items I got for Christmas. One didn't fit the other was poor quality. I was advised as over 30 days they wouldn't return. I explained as it was a Christmas present I didn't get until 11 days after the purchase and surely they extend the returns policy for Christmas as a lot of people will have the same issue. I told them I had been away and this is the first opportunity to get into the shop (some people cant go shopping every weekend) - they… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 08/01/2018 by Isun (1 review written)

I was purchasing a pair of sandals at Upper Canada location where I was informed by the manager that they can not sell those because they were last year collection? I’ve asked them why they put them on display if they can not sell them? She said that it’s a mistake and they are unable to sell them and they have to damage them. When I told her that I’m in retail and the bottom line for all companies is to make money and keep customers happy she laughed in a rude manor and said each… Read Full Review

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★☆☆☆☆

“order never arrived.”

Written on: 24/12/2017 by qmRalston1947 (1 review written)

Order got delivered to someone else. I have not had my order & Zara won't refund me. Appalling customer service. I am now paying a solicitor to resolve this!!!… Read Full Review

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★☆☆☆☆

“wrong parfum and no exchange”

Written on: 02/12/2017 by Cheyanne216 (1 review written)

Shop assistant sold me the wrong parfum in zara white city and didnt want to exchange it or refund it. Staff dont know what they are selling and parfum section is very messy. I want my money back and customer servise says becouse i open it at the till after i pay I cant have my money back? Never again shoping in zara… Read Full Review

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★☆☆☆☆

“Not to be trusted poor customer cars. ”

Written on: 01/11/2017 by Jensenhi1951 (1 review written)

Order was not received despite paying extra for next day delivery. Difficult to get hold of customer services. When i did i got told 2 different excuses. Three weeks later still waiting for a refund. I have compained and they accepted liability but not refunded me. Outrageous customer care. They lied to me too… Read Full Review

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★★★☆☆

“how do you think about zara?”

Written on: 10/10/2017 by 92Lancaster (1 review written)

how do you think about zara?have you have good shopping feeling?… Read Full Review

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★★☆☆☆

“Unhappy Shopper”

Written on: 06/10/2017 by Robinsoncn94 (1 review written)

I have just been shopping in Zara Bolton and where I found the clothes to be great the customer service and the cleanliness of the fitting rooms were not. The tills on the ladies department had 2 members of staff on which would have been fine except for the fact that not only do you use those tills to purchase clothes from the store but it is also where you collect you ordered online parcels from which means that one of the members of staff is constantly dealing with that therefore only one… Read Full Review

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★★★★☆

“quick online delivery”

Written on: 14/09/2017 by mikekenn (2 reviews written)

clothes fit perfect and delivered next day… Read Full Review

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★★☆☆☆

“Poor quality, expensive, imitation ”

Written on: 14/07/2017 by youngjon (1 review written)

Poor quality, expensive, imitation… Read Full Review

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★☆☆☆☆

“AWFUL CLOTHES. SICK LOOKING MODELS”

Written on: 30/06/2017

Your models are the ugliest girls I have ever seen. They look sick!!! Clothes look awful on them. Please use NORMAL looking girls/women!!! These girls look like they're ready for the hospital!!!… Read Full Review

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★☆☆☆☆

“Curtains are not clothing”

Written on: 29/06/2017 by Spears99 (1 review written)

This seasons clothes are an over styled mess. Really who would be seen dead in any of these curtain like outfits. Truly appalling and not respresentive of its customers. Grim… Read Full Review

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★☆☆☆☆

“Worst shop experience ever”

Written on: 07/04/2017 by Morales181 (1 review written)

Bad behaviour from customers from the beginning until the end… Read Full Review

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