Zara Reviews

Click here if this is your business
★★☆☆☆
2.1 / 5
333
34% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Been to your local Zara and thought the service was excellent, or maybe even below par? Write a review here at Review Centre, and let us know your thoughts. If you are looking for reviews or would like to write a review of Zara's online store then please visit our Online Shopping category.
? Ask our helpful community of experts about this product or company
Zara - Ask a question now

Media Gallery for Zara

Zara
Zara
Zara
Zara
Zara

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Not to be trusted poor customer cars. ”

Written on: 01/11/2017 by Jensenhi1951 (1 review written)

Order was not received despite paying extra for next day delivery. Difficult to get hold of customer services. When i did i got told 2 different excuses. Three weeks later still waiting for a refund. I have compained and they accepted liability but not refunded me. Outrageous customer care. They lied to me too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“how do you think about zara?”

Written on: 10/10/2017 by 92Lancaster (1 review written)

how do you think about zara?have you have good shopping feeling?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Unhappy Shopper”

Written on: 06/10/2017 by Robinsoncn94 (1 review written)

I have just been shopping in Zara Bolton and where I found the clothes to be great the customer service and the cleanliness of the fitting rooms were not. The tills on the ladies department had 2 members of staff on which would have been fine except for the fact that not only do you use those tills to purchase clothes from the store but it is also where you collect you ordered online parcels from which means that one of the members of staff is constantly dealing with that therefore only one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“quick online delivery”

Written on: 14/09/2017 by mikekenn (2 reviews written)

clothes fit perfect and delivered next day… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Poor quality, expensive, imitation ”

Written on: 14/07/2017 by youngjon (1 review written)

Poor quality, expensive, imitation… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AWFUL CLOTHES. SICK LOOKING MODELS”

Written on: 30/06/2017

Your models are the ugliest girls I have ever seen. They look sick!!! Clothes look awful on them. Please use NORMAL looking girls/women!!! These girls look like they're ready for the hospital!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Curtains are not clothing”

Written on: 29/06/2017 by Spears99 (1 review written)

This seasons clothes are an over styled mess. Really who would be seen dead in any of these curtain like outfits. Truly appalling and not respresentive of its customers. Grim… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst shop experience ever”

Written on: 07/04/2017 by Morales181 (1 review written)

Bad behaviour from customers from the beginning until the end… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“GORSKI”

Written on: 22/12/2016 by Kyson1992 (1 review written)

I bought a Military/flower jacket in a size medium I am a (12 British size ) the jacket fits so then went and ordered another different Military style costing £89.99 in the medium thinking this would be just the same fit, I received the order in one day upon opening it a button fell off even before I tried it on, on trying on the sleeves were so tight and short and it only came just over by bust so not able to do it up so very very disappointed you would think for £89.99 the jackets would be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“BEWARE”

Written on: 05/12/2016 by LandenPennington (1 review written)

BEWARE!!! Zara's customer service TOTALLY SUCKS - IS BEYOND APPALLING! It's truthfully the worst i have ever experienced. Zara delivered the wrong item to me - someone else's order. They refused to send me my order - and didn't have the courtesy to even HOLD my order. After many email exchanges -phone calls and inconveniences on MY part - Zara never went out of their way for me THE CUSTOMER!!! They refused to send my actual order until the package wrongfully sent to ME courtesy of Zara - was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst customer service ever ”

Written on: 02/11/2016 by qualityshopper99 (1 review written)

I went into the store located at Towson Town Center to do a exchange. After selecting the new items I wanted to exchange for the old items, I proceeded to get in line. I was immediately presented with attitude from one of the sales associates. Then she proceeded to be rude to me for no reason, she was very unprofessional and lacked customer service experience. This was my first and last time at this store. The disrespect I encountered left a bitter taste in my mouth. In all my years of shopping… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“worst experience”

Written on: 19/10/2016 by Tshering77 (1 review written)

bought a coat online which was not delivered, it took 17 days to chase up with the delivery finally found out it was delivered to wrong address as the customer services claimed, when requested for the replacement the coat was out of stock, had a very bad and frustrating experience with zara. everytime tried to contact customer services they gave me false hope that they will contact me back which they never did… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor customer service”

Written on: 04/07/2016 by Mark_taylor1 (1 review written)

Long queues to talk to person in shop about an online order - re-directed to the phone line, long wait and unhelpful response. Tried emailing, quick response but still unhelpful. Wouldn't shop with them again, especially online… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Zara E-Gift Card/ They take your money but do't deliver”

Written on: 13/06/2016 by Antonietta (1 review written)

I ordered an e-gift card as a gift on the 2nd of June. I received notification that it would be delivered by midnight the same day. Its now the 13th of June and still my gift has not been received by the recipient. They have taken my money and I have called them at least half a dozen times and they keep requesting 24hrs, different e-mail addresses and keep promising they will call me back but they have been absolutely useless!!! If Customer Services provide such awful service what chance is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Zara jeans”

Written on: 16/04/2016 by 198Rice (1 review written)

Totally disgusted with the quality of the jeans I bought from Zara on 03/04/2016! I wore the jeans once and the jeans ripped in 2 places (belt hoops). When I return the jeans back to the shop on 16/04/2016, I was told there was nothing they could do to resolve the issue and was refused a refund or exchange. I paid £25.99 for the jeans, which I now think is clearly over priced considering the terribly poor quality of them. I will be taking this matter further due to the disrespect of the staff… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible, terrible customer service. I have never seen...”

Written on: 12/02/2016 by Harpert219 (1 review written)

Terrible, terrible customer service. I have never seen a smile on any of the employees and no one was willing to help when I needed an exchange for jeans that had ripped at the same exact spot. All in all, 5 of my pairs of jeans ripped beside the rear pocket after 2-3 months. Horrible quality. I would only buy things that I intend to wear once or twice, not basic pieces. Jeans should last more than 2 or 3 months… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful customer service ”

Written on: 04/02/2016 by Vannahb (1 review written)

This store has horrible customer service! They could care less if they take care of the customer or not! Bought a pair pants online, they had a hole in the seem, and they honestly told me it was my fault. They did no exchange or refund. I had to keep the pant at my expense. Will never do business with them again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Miserable staff at canary wharf store”

Written on: 11/01/2016 by DamienBall313 (1 review written)

The staff in zara generally across the uk is absolutely miserable and terrible. But the staff at canary wharf store is even worse. They behave like some one just died in their family and have no interest in thier job. Either they are not paid well or treated like bad which totally reflects in the customer interaction. Its a shame because canary wharf is the financial hub of uk and has some very prestigious customers who are ready to spend and the least we expect is decent customer service. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bad customer servise”

Written on: 31/12/2015 by Claudial111 (1 review written)

I went to the shopping in Zara Westfield London.I took my shopping to the casher first I asked her to check one shirts price but the shirt had no tag,she had no idea how to use the system when she scanned the shirt she couldn't delete the item and stood there for a good few minutes, I then joined the line agin and went to another counter to pay. That person made me laugh again he couldn't speak proper english, he scanned one off my shirt and I noticed the dress belt was missing I showed him the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Apauling customer service ”

Written on: 16/11/2015 by Lauren414 (1 review written)

The Birmingham Bullring store are a disgrace and haven't got a clue what they are doing. They never answer the phone and kept telling me my parcel wasn't there when customer services were saying it was shipped to them 5 days prior to this!!!! When I tried to complain they weren't interested at all!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview