Zara

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Zara
★★☆☆☆
2.1
34.0% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Been to your local Zara and thought the service was excellent, or maybe even below par? Write a review here at Review Centre, and let us know your thoughts. If you are looking for reviews or would like to write a review of Zara's online store then please visit our Online Shopping category.
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Latest Reviews

“defective clothing ”

★☆☆☆☆

written by dajaihart on 26/08/2021

I am very disappointed with my purchase from Zara. They sell defective clothing, and they provide the worst customer service I have ever experienced. I never write reviews but I am really upset that I wasted my money with this company and i just want other customers to be aware. They sold me ripped jeans that ripped completely when I wore them for the first time. they refused to return them and the customer service reps are unprofessional who will tell you anything. Please be aware of this company.

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“Zara has a vast range of larger-size boots, dress...”

★★★★☆

written by oliveahiddenstone on 28/05/2021

Zara has a vast range of larger-size boots, dress shoes, and sandals, as well as more common-sized shoes. Even they sell widths that are difficult to find in other markets.

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“High Quality Materials”

★★★★★

written by Jensenchiyo on 10/05/2021

Zara has rich quality products. Their handbags and bags are super, original, and looks fantastic. More Varieties.

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“Amazing Brand”

★★★★★

written by FranklinBenjamin on 10/05/2021

Their clothing, shoes, and accessories are fantastic; I think that they provide excellent value for money and have a wide range of styles. I still notice so many things I want to purchase if I go to Zara because they have some of the nicest clothes in the best condition, but their pieces can be very expensive.

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“High quality clothing materials”

★★★★☆

written by JaimeBatista on 18/03/2021

Zara provides you some trendy and cool outfit options. High quality clothing materials. Wide range of collections of basic day to day t-shirts and pants to high end designer dresses they have all type of clothing options. Amazing, products and i really love this brand.

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“customer service bad ”

★☆☆☆☆

written by on 10/09/2019

09.09.2019 I visited the store at Brompton road at 20:00pm. I went there after work just to get the coat and I was quite happy because I find it very quick as I had very long day at work . However , I went to the till to pay and while I was paying I dropped little feet medallion (Gold pendant) with little stone on the side that I had in my wallet. I kept it in my wallet because my necklace broke and I did not want to lose it. However, I noticed that and I put the medallion ( pendant) back in my wallet. There was also used tissue and because I was in the rush I got confused and I asked the lady that was serving me if that tissue was mine as I was thinking if its mine would be so rude to leave it. She shocked me when she replied “ NO the tissue is not yours and the medallion (pendant) that you took is not yours either, I think is previous client left”. It made me really upset as I had to explain myself, I do have a prove where I bought it. And it has very strong meaning as is holding memories of my baby that passed away. The girl said that its ok I can take it if I think is mine! I don’t think, I am sure it is! I left the store with the tears in my eyes as the last thing what I want to explain such a painful and private thing to the sales assistant. I work in customer service myself at Harrods, and I never heard that someone would be so unethical and treated as a burglar just because their drooped and picked up their personal belongings from the floor.

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“disgusting company,”

★☆☆☆☆

written by williams1955 on 18/12/2018

dont buy online, they dont send a returns note, go instore to return, wont expect copy of email, rang customer services, said they wont post a returns note to me, have to print one off, dont have a printer, told to go to the postoffice with pic of email, did this, post office couldnt scan the barcode, rang customer serive they said would send a courier to collect it, would be 2 days, day 1 still no courier its raining parcels had to be on the step now 1 day, still waiting for courier, nothing but a total nightmare, i said what can you offer me for all the inconvience , nothing they said just free delivery off next order, next order they must be joking..

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“Totally disgusting customer service!”

★☆☆☆☆

written by anKilgore118 on 02/10/2018

Totally disgusting customer service! I purchased an item in store to be delivered the next day, however it did not arrive because the delivery date was set to Wednesday 26th September, 2018. No delivery was received on the supposed delivery date, and when I called customer services they confirmed it has been 'lost in transit' and I would get a refund. They made me wait an additional 48 hours to send my case to the relevant department who say that I have to receive an email link to get the refund. I've called 3 times and no email has been received, despite being told that an email was sent on 29th September, 2018, Monday 1st October, 2018 and again today (Tuesday 2nd October, 2018). Absoloutley UNACCEPTABLE service, do not recommend them at all! I will be in contact with an alternate dispute resolution service.

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“fav brand”

★★★★★

written by Julio88 on 25/05/2018

I'm in love with this brand.it has so many varities of jeans and shirts.best thing about zara is their suit's.reasonable price and gives you armani and prada feeling.

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“reasonable price awesome fitting”

★★★★☆

written by RoyceHatch on 14/05/2018

awesome fitting. it gives you celebrity feeling. compare to other brands much much worthy. basic tshirts ,chinos and shirts are in reasonable rates ..i forget to mention about sneakers superb look classy style just love this brand ..i highly recomending you guyz....

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“WORST CUSTOMER SERVICE EVER!!!”

★☆☆☆☆

written by Amiraha60 on 05/02/2018

I have always had the worst treatment at the Zara store in Tyson's Corner, Virginia. I have visited several Zara stores in Europe and in Mexico and the service has always been OK, not excellent but OK. However, the store in Tyson's Corner is beyond belief!! The staff is rude and will not help you and OMG...the lines to pay are unreal! Doesn't Zara train its staff to be nice to customers? Why can't they help or even answer a question courteously?? Every single time that I have gone in that store the experience has been the same!! I guess I finally learned my lesson....will NEVER visit that store ever again!

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“THE WORST COSTUMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!”

★☆☆☆☆

written by Maloney256 on 05/02/2018

Zara has the most awful costumer service ever! The return policy is terrible. No refunds and returns for over 30 days. I tried to return an item 3 times at the store. The lines were over 30 min long every time. So my last attempt was unsuccessful as expected. I called costumer service line and they with no results. So now I'm stuck with the items that I dont need. So unless you know you will be using or wearing something from that store-DO NOT SHOT THERE!!!!!!!!!!!!!!!!!!!

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“Shoddy clothes and service”

★☆☆☆☆

written by on 23/01/2018

Just came back from Zara after trying to return two items I got for Christmas. One didn't fit the other was poor quality. I was advised as over 30 days they wouldn't return. I explained as it was a Christmas present I didn't get until 11 days after the purchase and surely they extend the returns policy for Christmas as a lot of people will have the same issue. I told them I had been away and this is the first opportunity to get into the shop (some people cant go shopping every weekend) - they didn't care and said it is a strict 30 day policy. The manager told me I should contact customer services. So I called CS straight away after I left the shop and he just said No it is a strict 30 policy and there is no flexibility or extension for Christmas. So why tell me to waste my time calling when they knew that would be the answer. I have shopped in Zara for years and my wife spends a fortune in there but I wont be going back. So Zara could have just swapped the £45 worth of clothes and kept two good customers but seems they don't care about that. I guess now I will have to squeeze into the top that doesn't fit (or hit the gym) and sew up the jumper where the seam is faulty. Nice one Zara!

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“Poor customer service”

★☆☆☆☆

written by Isun on 08/01/2018

I was purchasing a pair of sandals at Upper Canada location where I was informed by the manager that they can not sell those because they were last year collection? I’ve asked them why they put them on display if they can not sell them? She said that it’s a mistake and they are unable to sell them and they have to damage them. When I told her that I’m in retail and the bottom line for all companies is to make money and keep customers happy she laughed in a rude manor and said each company has its own policy! I’ve called their customer service number and they agreed that it was the stores mistake to put those sandals on the floor for sale, however they did nothing about it.

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“order never arrived.”

★☆☆☆☆

written by qmRalston1947 on 24/12/2017

Order got delivered to someone else. I have not had my order & Zara won't refund me. Appalling customer service. I am now paying a solicitor to resolve this!!!

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“wrong parfum and no exchange”

★☆☆☆☆

written by Cheyanne216 on 02/12/2017

Shop assistant sold me the wrong parfum in zara white city and didnt want to exchange it or refund it. Staff dont know what they are selling and parfum section is very messy. I want my money back and customer servise says becouse i open it at the till after i pay I cant have my money back? Never again shoping in zara

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“Not to be trusted poor customer cars. ”

★☆☆☆☆

written by Jensenhi1951 on 01/11/2017

Order was not received despite paying extra for next day delivery. Difficult to get hold of customer services. When i did i got told 2 different excuses. Three weeks later still waiting for a refund. I have compained and they accepted liability but not refunded me. Outrageous customer care. They lied to me too.

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“how do you think about zara?”

★★★☆☆

written by 92Lancaster on 10/10/2017

how do you think about zara?have you have good shopping feeling?

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“Unhappy Shopper”

★★☆☆☆

written by Robinsoncn94 on 06/10/2017

I have just been shopping in Zara Bolton and where I found the clothes to be great the customer service and the cleanliness of the fitting rooms were not. The tills on the ladies department had 2 members of staff on which would have been fine except for the fact that not only do you use those tills to purchase clothes from the store but it is also where you collect you ordered online parcels from which means that one of the members of staff is constantly dealing with that therefore only one person on the tills. Long queues. The changing rooms are the dirtiest I have ever been in. All sorts of rubbish all over the floors and pretty sure they have not been cleaned all week. :-(

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“quick online delivery”

★★★★☆

written by mikekenn on 14/09/2017

clothes fit perfect and delivered next day

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Asked by Lolly1979 on 14th March 2014 Report this content
If I've worn a Zara top ONCE since being given it as a Christmas gift, and upon having it dry cleaned the colour has run and the stones have come away from the necklace, what are my rights, and what is the likelihood of getting the money back from Zara?

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Answers (1)
Report this content JJ1 Written on: 17/03/2014
I took a pair of trousers back to Zara some months after purchase, as they had started tearing as a result of a mis-positioned rivet. I had to listen to a whole lot of nonsense from the sales assistant about why the fault had occurred, but I bit my lip and didn't debate it, and he eventually replaced the item (the second pair also tore, which raises questions about Zara quality overall). I would certainly try for money back, or settle for a credit note.
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