River Island Reviews

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★★☆☆☆
2.1 / 5
147
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★☆☆

“shop instore not online........”

Written on: 18/03/2017 by PaulaKeith (1 review written)

I often use the River Island codes where possible, but when using my mobile the codes don't work and then the customer services are not at all helpful with this problem and won't honor the codes and take ages telling you this bad news by which time your basket has emptied multiple time. Shop in store as online customer services not great… Read Full Review

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★★★★★

“i was in tiver island today in stockport i got talking...”

Written on: 14/03/2017 by Valentinoh365 (1 review written)

i was in tiver island today in stockport i got talking to one off the staff.she asked me how old my baby was and what he name was. i told her i named him after my mums surname who sadly passed away 3 years ago. we had a good chat about my mum and how u get througb it as she lost her brother and granma which was very sad. i couldnt beleive i could go into a shop and speak to someone about a death who listened and confinded in me. i was very happy with the way she was even though it was a… Read Full Review

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★☆☆☆☆

“Horrible shopping experience never purchase again, no...”

Written on: 16/02/2017 by Janiceverycool (1 review written)

its been one month i still have not receive my parcel! I've already sent email to customer services they answer is awfull they told me to wait until blah blah blah date, and then i wait ,but stilll have not receive anything and now they asking me to call custom.but there is no tracking record on the tracking, what should i say ,who should i call, they thinks thats my problem if i still not receive my parcel. i am the one should fix all this . its horrible experience shopping at river… Read Full Review

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★☆☆☆☆

“Awful Customer service! I'd give zero stars !”

Written on: 14/12/2016 by Amanday449 (1 review written)

Awful customer service. Package ordered 5 weeks ago has been missing now for 17 days. No refund, no re-shipment. They keep telling me to wait 1 more week. $700 in Christmas gifts, no proof of shipping or tracking info. Customer Service is unhelpful, if they even answer. Don't waste your time or money… Read Full Review

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★★☆☆☆

“BAGS :( ”

Written on: 26/09/2016 by TitusHopkins306 (1 review written)

i bought a large purse from RI last december for myself. it was nice i thought it would be sturdy but the handle snapped after my 5th use. i didnt use it everyday & didnt put much inside coz the purse itself is heavy without anything inside. tbh RI products look really appealing but doesnt have a really hood quality :(… Read Full Review

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★☆☆☆☆

“Unhelpful and Lazy staff at River Island Hounslow”

Written on: 28/07/2016

I find River Island staff in general very unhelpful, but the Hounslow store is the worst. In the height of sales, dont expect to have clothes labelled with prices and if you do need a price check, you will be barked at to 'go to the till' and wait in the queue, even though there are staff standing around doing nothing and an empty till, which they can easily access to check the prices on. Also after payment, if you do happen to leave your debit card at the till (yes it happened!), dont expect… Read Full Review

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★☆☆☆☆

“Poor service at Hammersmith”

Written on: 03/05/2016 by IndiaWiley (1 review written)

The manager at Hammersmith was the worst I have seen in a long time. I bought a top where the colour ran and the evidence was all over the white section. He washed a section, said that there was no colour on his hand and therefore no evidence of my claim. If he had checked carefully, he would have also seen the black colour had run all over the white stitching as well… Read Full Review

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★★★☆☆

“great service. i will recommend to anyone”

Written on: 16/04/2016 by Xiomara1961 (1 review written)

great service. i will recommend to anyone… Read Full Review

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★★★★★

“River island baby boy tracksuit amazing”

Written on: 06/04/2016

Hi,I bought online baby boy tracksuit for my little one and was so happy with item.It looks fab on!!! I wanted to purchase another style,but it was all sold out :(( -love River island!!! I'll keep an eye on coming up baby fashion!!! Well done River island,keep the style!! I would live to put a picture to show you how amazing it looks on,but I can't see where to upload :((… Read Full Review

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★☆☆☆☆

“Jeans”

Written on: 23/02/2016

I really like river island clothes, used to love their jeans, bought a pair of flare jeans just before xmas, soooooo sooo disappointed , the denim has fraid threw to my skin at one pocket and at my bottom, they need binned . Shocked by this… Read Full Review

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★☆☆☆☆

“RUBISH”

Written on: 26/12/2015 by 410Chavez (1 review written)

PROBABLY THE WORST CUSTOMER SERVICE I HAVE EVER SEEN, GOT SOME FAT HIPPO-CROCA-PIG THINKS SHE IS QUEEN OF ENGLAND WHO LOOKS AT YOU LIKE YOU HAVE GOT A CHICKEN ON YOUR HEAD IF YOU ASK HER A QUESTION. I HOPE ALL RIVER IRLAND STAFF GETS RUN OVER BY LOW FLYING AIRCRAFT… Read Full Review

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★☆☆☆☆

“A store worth avoiding..If you really do value your money.”

Written on: 25/10/2015 by charlie0143 (1 review written)

Went into the Glasgow Argyle Street Store yesterday to look at buying two coats at a cost of £110 each. On looking around and noticing they didn't have the size I was looking for. I spoke to a member of staff. During him tying to assist me. He was bopping about to the in store music, chewing chewing gum and was Thee most uninterested guy I have ever had serving me. I'm then told. If you want this ' stuff'!! Not clothes but ' stuff 'In that size you'll have to go home and order it online, pay… Read Full Review

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★★★★★

“ black leggings”

Written on: 06/10/2015

Brought a pair of black leggings with a zip in the middle. Which way does the zip go, back or front… Read Full Review

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★☆☆☆☆

“Can't Return”

Written on: 04/10/2015 by 329Kelleher (1 review written)

I ordered a pair of boots. The boots are cute but don't match what I wanted. It is basically impossible to return them. River Island does not cover return shipping. It would cost me a minimum of $45 to return a pair of $170 boots. CRAZY! I wrote them and River Island told me they wouldn't help… Read Full Review

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★☆☆☆☆

“Specialists in failure”

Written on: 16/09/2015 by JohnnyMacPherson (1 review written)

I am utterly appalled by River Island's terrible product quality. This includes everything from shoes, belts, bags, and clothing. Since deceiving customers into buying inferior products that fall apart in weeks is their policy, they can kiss my custom goodbye. … Read Full Review

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★☆☆☆☆

“Manager review”

Written on: 27/07/2015 by Drakek1957 (1 review written)

In Darlington River island store, I have witnessed manager treat her staff with no respect and makes the atmosphere uncomfortable. I did not see any customer service skills in the manager and I was very disappointed as it's made me not want to go in anymore. Send the manager back to staff training as she needs it. Thank you… Read Full Review

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★★★☆☆

“Student discount?”

Written on: 13/06/2015 by Minay237 (1 review written)

Your main target market for the type of clothing you sell is without a doubt teenagers; more specifically students. Yet not even a 10% student discount is offered, with prices of £42 for a pair of jeans (although very good quality), seems slightly unrealistic for the current economy of students today. With competition such as topshop, offering 10% discount all year round and 20% at specific times of year, surely you should be keeping up with this to keep the business going. It needs to change… Read Full Review

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★☆☆☆☆

“Yes to river island, no to Croydon branch”

Written on: 19/05/2015 by WaylonBoyle320 (1 review written)

i love river island and I have been a very loyal customer for years however I was greatly disappointed with how I was treated at the branch in Croydon. Last year, possibly in the summer. I had purchased a silk t shirt with an image of the tiger head and wanted to return it due to the item being damaged, I had not even worn it, washed it nothing. I told them that I may have brought the item like that. If they had said sorry we can't take it back due to its condition then fine but they then… Read Full Review

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★☆☆☆☆

“I spent quite a lot of money ordering from River...”

Written on: 07/05/2015 by narada (1 review written)

I spent quite a lot of money ordering from River Island and spent extra for a next day delivery. The items were supposed to be delivered from DPD but failed to arrive. I emailed River Island to query this and they informed me that my order had been delivered and signed for by someone I'd never heard of. I explained that this was not me and asked them to look into this as I had spent a lot of money. River Island got back to me and ask me to complete a missing order form and ask me to complete… Read Full Review

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★☆☆☆☆

“Worst quality products ”

Written on: 15/02/2015 by Jess04 (1 review written)

At first glance the bags look amazing but after 4 purchases for myself and two additional for gifts I have realised they are not worth the money and every one has broke! My first one was a light pink one with a body strap as well as handle which snapped in about 5 weeks, then I purchased a light green one and the exact same happened to this one is only three weeks. I then went on to receive a Grey studded bag with the matching purse as a Christmas present and this time the main handles broke in… Read Full Review

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