Ted Baker Reviews

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★★☆☆☆
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Ted Baker

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Latest Reviews

★☆☆☆☆

“Pass the Buck.”

Written on: 22/08/2018 by Tamtamgo (1 review written)

A Ted Baker Rucksack bought from House of Fraser after just 2 months started cracking and peeling around the handle. Customer Service stated not our problem, take it back to where you purchased it. Ok but I live abroad so not practical then contact HOUSE OF FRASER. So I did and the Customer Service was fantastic, sent it to them in the post and received a new rucksack of my choice within a couple of weeks. Would not have received that sort of service with Ted Baker… Read Full Review

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★☆☆☆☆

“Absolutely diabolical ”

Written on: 09/02/2018 by McKinney121 (1 review written)

Bought a bag in Germany for around 40 euros, really just a cheap Plastic shopping bag but pretty all the same. Low and behold a couple of weeks later the handle broke and here starts the problem. For the last 4 months there have been around 30 emails gone back and forth to ted baker and myself and it's only a matter of principle that I keep going with this, the problem has still not been resolved although I have been promised in december 2017 that a refund would be made, still waiting now in… Read Full Review

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★☆☆☆☆

“Sale item”

Written on: 03/09/2017 by Helgadoyle (1 review written)

I purchased a jumper on line in the Ted Baker sale for £59, however when it arrived the label had clearly been marked down to £49 when I rang customer services and emailed a picture they were less than helpful… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 28/07/2017 by Lemonjello (1 review written)

Worst service ever. Mr girlfriend order a dress for a weeding online which was accepted. 4 weeks 10 calls and 20 lies later the dress has not arrived and we have given up. The staff just tell you lies, don't give a damm about customers and are completely up themselves. The dress has gone missing twice and couldn't be delivered to store at midday on a Saturday because the store was 'closed' twice. Would have preferred it if they just told us to F O at day one. Never buy anything from these people… Read Full Review

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★☆☆☆☆

“Bad to deal with”

Written on: 23/12/2016 by Kenzieg424 (1 review written)

Ordered 2 bag on Wednesday,received 1 by Saturday but nothing else!! No email to inform couldn't source the other 1 !!!! Held on the phone to speak to customer service for 45 minutes!!!!!! ended up putting phone down!!! Card is still showing a blocked amount for both bags !!!!! Would have been nice to receive a email, not me chasing them… Read Full Review

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★☆☆☆☆

“MONEY WASTED FOR RED ROSES DRESS”

Written on: 29/09/2016 by bvRichardson479 (1 review written)

I ruined a special occasion as my dress was sold ruined because of poor material used (you are buying made in china), the dress seemed deterioring while wearing it, result...I had to buy another dress for the occasion attended, I wasted 240 pound for a dress I could wear for half hour! went back to ted baker in Oxford Circus and all the whole staff could do was ignoring the evidence, manager included, with zero customer service skills. faulty materials should never be in commerce. Ted Baker is… Read Full Review

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★☆☆☆☆

“Terrible quality”

Written on: 25/08/2016 by Karson258 (1 review written)

Do not buy anything from Ted Baker. I bought a Niriah Maxi dress which cost 320Euro. I wore it ONCE the material snagged everytime I touched off anything. The satin on the dress around the pockets is completely worn. I brought it back and the best they could do is an exchange. I now have a new dress I can't wear as I know it will be destroyed after one wear. The guy in the shop said its because the material us so delicate. The dress is polyester. It's a joke. DO NOT BUY ANYTHING FRON TED BAKER… Read Full Review

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★☆☆☆☆

“Birthday gift ruined ”

Written on: 18/04/2016 by lexi1 (1 review written)

I ordered a phone cover for my partners birthday. It arrived with no packaging, the green Ted Baker box with a label on. So when the postman gave it to my other half the day befor his birthday, no guessing required. I paid £5.99 postage for this… Read Full Review

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★☆☆☆☆

“Terrible quality”

Written on: 02/04/2016 by 1957Hernandez (1 review written)

Purchased a pair of gents shoes, within 3 weeks they literally fell to bits. Exchanged for a similar pair, they too have fallen to bits. The leather sole cracked, the heal rubbers are hanging off and they have stretched. I will never again make a purchase from this company. Nice shoe box though… Read Full Review

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★☆☆☆☆

“HORRIBLE CUSTOMER SERVICE”

Written on: 08/03/2016 by Kolten322 (1 review written)

She is a robot or a mannequin- either way totally useless individual. If they have such poor customer service, you can imagine how well their product holds up. Do not purchase anything from their online site, it is inaccurate and you will not receive your product as mentioned. I had to threaten to sue to get my money back… Read Full Review

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★☆☆☆☆

“Belts are horrible!!”

Written on: 03/02/2016 by byron1986 (1 review written)

The belt I bought is the worst quality belt I have ever had in my life. Cost £45, had it just over a year and its fallen to pieces from normal ware and tear. Trully Shocking… Read Full Review

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★☆☆☆☆

“Buyer Beware”

Written on: 28/11/2015 by Melody306 (1 review written)

Don't buy online from their website, if you have a problem you will need to return it or dispute the charge with your credit card. They will say you can return the product but you have to pay shipping again. Customer service is terrible and they don't seem to care about customers or the overall experience… Read Full Review

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★☆☆☆☆

“Expensive belts that are poor quality and rubbish service.”

Written on: 23/11/2015 by mark2491 (1 review written)

Got given a Ted Baker belt as a gift. Cost £50. The belt broke on the third time it was used. I usually buy belts from Matalan for £5 and they last years. This was a belt for best. Contacted customer support and "Charley" said she would look into it and a week later I was fogged off with "we cant help on this occassion" but "warm regards" any way. This is rubbish. Im contacting head office and complaints. Dont mind the £50 for the belt but it at least needs to be fit for purpose. Lot… Read Full Review

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★☆☆☆☆

“Credit cards fall out of wallet. ”

Written on: 07/09/2015 by Briancannell (3 reviews written)

I was given a Ted Baker wallet from a friend for my birthday. The slots for the credit card faced outwards. The first time I used it one of my cards fell out at the cash machine. This was picked up and handed back by the person next to me. I thought it was just me being careless. Well, after this two more times I was not happy. I contacted Ted Baker and there response was awful. The person on the other end of the chat line does not use English as a first language. I suspect they are in China… Read Full Review

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★☆☆☆☆

“Poor Customers Service. ”

Written on: 16/07/2015 by veloce001 (1 review written)

Here's my review from .trustpilot. Ted Baker provides the poorest customer service I have ever experienced. Will not buy from them again. Published 11 minutes ago THE WORST CUSTOMER SERVICE I HAVE EVER HAD I've placed several orders on tedbaker., each one cancelled for no reason given. I placed my orders using several different payment methods because their customers service said my payment method was not valid. I used three different payment methods including Paypal. And in the case… Read Full Review

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★☆☆☆☆

“Socks with holes in them”

Written on: 30/06/2015 by Mulberry68 (1 review written)

purchased for Father's Day and find holes in them. £ 8.50 a pair you don't expect holes. Told me to make 120 mile round trip to return the socks for a refund… Read Full Review

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★☆☆☆☆

“worst shopping experience ever”

Written on: 02/06/2015 by applemangobanana (1 review written)

I bought 3 dresses at Ted Baker and had to return one, but they told me that the money won't be returned and instead they will give me store credit so that I can buy other things later with this credit which will not expire ever. One year later I went back to the store they told me that they can't find my credit. I lost more and 100 dollars! They can't do anything about it. One agent blurt out that some costumer information was lost during remodelling and then tried to correct it. Terrible… Read Full Review

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★★★★☆

“Great service”

Written on: 16/05/2015

Shopped in ted baker on fri at glasgow princess square the girls and one male greeted me as i walked in with a smile i was returning a item they were very happy to help and was very helpfull. It was 20%off so i had to buy more thanks for great service… Read Full Review

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★☆☆☆☆

“They have no clue what customer service means”

Written on: 22/02/2015

Answer to customer query on facebook: takes them 6 days just to write a generic answer, not even rekevant to sokution. Answer to live chat web : takes 20 min for them to figure out whats going on, no answer back for solution. Getting refund for an item I could not even get from the store: been a month and I am still waiting for it. All of that profit and a lousy customer service approach: you should not let such brands get away with it… Read Full Review

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★★★☆☆

“Poor quality for price”

Written on: 03/01/2015 by pbFoley200 (1 review written)

I bought a summer men's jacket about 1.5 yr ago. Cost £169 and was exactly what I was looking for (I see very similar new designs from Ted ever since), being warm but also wind/water proof right what is needed for British summers. Now after more like 1 year and a couple of dry cleaning visits I see the exterior colour fading and some other minor defects (buttons/ teared parts etc). I found a forgotten old jacket(fairly similar from a value brand) that I owned for years and its colour (same… Read Full Review

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