The Co-operative Food Reviews

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★★☆☆☆
1.8 / 5
18% of users recommend this
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The Co-operative Food

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Latest Reviews

★☆☆☆☆

“Very bad service. ”

Written on: 29/01/2022 by crCarson410 (1 review written)

My online delivery order didn't arrive this afternoon, i said on the delivery note what door bell to press,i wasn't impressed, i won't be ordering online from the co op again, they came twice over xmas but they didn't even ring my doorbell this afternoon,i was very disappointed and very shocked my doorbell didn't ring, my doorbell always rings when i order from Certain other onlime supermarkets and the delivery men always show up, i need reliable delivery drivers, the co op aren't very reliable… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 18/09/2020

The Birmingham Newhall Square branch has shocking standards of staff training and customer service. Myself and my partner have been verbally assaulted by the security guard on several occasions, prompting me to log a formal complaint and subject access request. The management team is extremely dissapointing and has been ongoing all year! No one should be spoken to or treated with such contempt especially as a paying customer! I also had to flag to them that their staff were not putting… Read Full Review

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★☆☆☆☆

“Worst store ever! ”

Written on: 27/04/2020 by 463Quinlan (1 review written)

Went to the Halesowen store this evening and was not at all pleased with the customer service. The security guard was breaking the social distancing while stood at the door where people have to walk in and out. Customers are then told not to worry about the social distancing. Which I was under the impressionwe was supposed to be doing with all key workers as they expect us to do with them. He then refused for a long period of time to give his security badge number causing a scene and belittling… Read Full Review

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★☆☆☆☆

“Horrible experience ”

Written on: 19/04/2020 by Carl466 (1 review written)

Review for Co operative store in Slough Brtiwel ( longfur long drive ) Regular customer to this store , but recently this store management has gone worst , As per my opinion manager of the store has got no manners how to speak to customer, she does not know how to deal with complains ( no people skills at all ) . Reason for this feedback is recently I was not only Spoken Rudely but was also physically abused by security guard just because by mistake I picked up to 2 box of eggs instead of one… Read Full Review

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★☆☆☆☆

“Produce from Israel at The Co-Op”

Written on: 04/04/2020 by ElBusta (1 review written)

After a hurried visit to the Gloucester Rd branch due to the virus alert I found out that the avocadoes I had purchased came from Israel. I had previously assumed that the Co-Op had a policy in this respect and I'd always shopped confidently. It is not advisable in the present circumstances to go back to the branch and ask for a refund, hence I've had to undertake the financial cost of this transaction. It is absolutely essential that our suppliers abide by strict humanitarian rules when… Read Full Review

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★☆☆☆☆

“Rudeness and lack of empathy”

Written on: 19/03/2020 by Fletcherlj10 (1 review written)

Just been to this Coop of which ive been a customer since it opended..While i understand we are a country in crisis good manners cost nothing..To those that have been stock pilling.You have put someone like myself and the two vulnerable adults i look after with Autism at risk..Today i couldn't even get toilet roll or more than 2 pasta mixes for 3 people.The more places i have to go to get the basics the more i am at risk of picking this virus up due to my own compromised illness and disability… Read Full Review

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★★☆☆☆

“VERY STRANGE”

Written on: 10/03/2019 by ldEmery153 (1 review written)

Very disappointed with the bakery products. When I go in to buy several to take into work for my work mates I am told that the staff haven't put them in the oven??!!! They never have any and always make different excuses (sometimes too busy and other times say they couldn't be bothered!)Days go by and the so called bakery shelves are empty. I go to Aldi now. Also there is a member of staff in there who asked me personal questions about my marital status at the counter (when there was a full… Read Full Review

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★☆☆☆☆

“Co-op Lyneham, Wiltshire ”

Written on: 17/08/2018 by Cullenjp1953 (1 review written)

I walked into the Co-op Lyneham, Wiltshire store in a good mood on a Thursday morning, just wanting to pick up a few things and heard a woman shouting at the tills. Medium blonde hair in a long bob, in her 60s. She was shouting something about how somebody told her that I said she talks loud at the till, and if I don't like it then I can shop somewhere else. I don't know if she mixed me up with somebody else who said that, as she was certainly shouting at the tills that time. I shouldn't have… Read Full Review

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★☆☆☆☆

“Co-op Witney High Street worst food shopping...”

Written on: 23/04/2018 by Jefftom46 (1 review written)

I live close to this particular store and would like to use it more often. It is unfortunately the most awful food shop in town. Too often standard check outs are closed and only tobacco kiosk and self checkouts available. Staff have been positively rude to me when asked about this situation. On one inclement winter day I was told I was lucky the store was open. The general atmosphere is one of apathy and poor management. How is it that a store like this is not improved when the Co-op has such… Read Full Review

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★☆☆☆☆

“ Co-op Hessle worst grocery store I have ever been in”

Written on: 06/04/2018 by DanielMcKay (1 review written)

avoid this store, its a staff problem there, bovine fat females seem to stare at the customers, rude at check out talk over your head to others in the line waiting . Its gone down hill I dont go in there any more, I found Sainsburys online delivery service very good they value your custom clearly here in thr Co - op Hessle they dont… Read Full Review

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★★★★★

“Great shopping ”

Written on: 03/03/2018 by 1982O'Rourke (1 review written)

Hawthorn road branch I use everyour day staff friendly and helpfull store clean and well stocked with lots of offers worth a visit… Read Full Review

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★☆☆☆☆

“terrible treatment of customers”

Written on: 28/12/2017 by Miau332 (1 review written)

staff in a slough store racially profile customers and harrass them to make them feel unwelcome. if you are black staw away from this store you will be treated like a theif even though you are a law abiding person. the local junkies who shoplift all the time are treated like royalty compared to black customers… Read Full Review

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★★★★☆

“Wimbledon Park”

Written on: 09/12/2017 by Sehba44 (1 review written)

The friendliest store in our area.Most helpful staff and caring. Recent staff and management are very professional. Well done! I would definitely recommend thus store over other nearby competitors… Read Full Review

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★☆☆☆☆

“Worst Supermarket ever”

Written on: 05/11/2017 by 3Newton (1 review written)

It does not matter which one you visit to purchase your goods, the customer waiting has to be patient whilst personal conversations are completed. You are very rarely greeted at the till after the conversation has stopped. Most of the staff need customer service training. I have had too many occasions now were i just want to walk out of the store. There are a few good staff but they are in short supply and perhaps they had their training somewhere else. You often walk into stores and… Read Full Review

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★☆☆☆☆

“Rude Miserable Staff”

Written on: 27/10/2017 by F1942 (1 review written)

Visited a Local Co-operative store in Great Barr Birmingham in early October with my son after staff charged him for a gift card that was faulty even though they were aware there were problems. An Asian member of staff apologised and was about to give a refund when another female staff told her that nothing had been taken out of the account but was placed in a 'holding place' but however that he was to return by the Wednesday if the money was not returned into the account. Indeed by the… Read Full Review

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★★☆☆☆

“Check the weights of food are correct”

Written on: 02/06/2017 by AntoineAlvarado (1 review written)

I bought some soft brown sugar from the Co-op this week and needed 1KG for a recipe. I bought two 500 gram bags. I was in the middle of making the item when I decided to weigh the bags. Each bag weighed 438 grams instead of 500 grams so I was 124 grams short for my recipe. I shall weigh everything I buy from the Co-op in future… Read Full Review

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★★☆☆☆

“I brought a chicken from Rosliston Co-op yesterday ....”

Written on: 23/04/2017 by Rupertthebear (1 review written)

I brought a chicken from Rosliston Co-op yesterday . Reduced price. Use by 23rd. opened it today smelt like rotting fish. Took it back and they offered me a refund or an exchange IF I PAID THE EXTRA because there were no reduced ones left. When I said I was not happy about this the Manager said that it was "the risk you take when buying reduced goods".He was not helpful and seemed to be irritated by the incident. The Co-op seem to be fine when taking money off me, but having to pay an extra 94p… Read Full Review

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★★☆☆☆

“POOR SERVICE FOOD”

Written on: 11/04/2017 by chSutherland228 (1 review written)

Ingelton garage/village Coop convenient if you local but most staff slow rude badly trained assistants/managers needs lessons in gd customer serv courses/good manners im local worked in management fo years some young n old staff huff n puffed rude when asked for more bags? Ha more stale food… Read Full Review

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Ingletonshopaholic's Comment

Written on: 11/04/2017

Very appropriate review of ingleton Coop mini market ch sutherland228 review coop food n staff n service management very very poor slow rude stupid staff needs customer serv training lessons in how to work in shop have good manners not much to ask for this day and age

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★★★★★

“Great”

Written on: 09/03/2017 by Jeremy204 (1 review written)

Co/op team are always helpful only one lady who is a bit frumpy at times but otherwise very good towards me. If good are wrong try to amend them. A bit robotic at times but do stop and chat with me. Pricing is very reasonable. Nearly as good as Sainsbury who nearly won an award on WatchDog. Good stores. I think they should have a loo in them though and maybe a few more items. Also their Polish goods could do with English on them so that one can understand the Polish. They look good… Read Full Review

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★★★★★

“Great local store”

Written on: 11/02/2017 by 1974Reese (1 review written)

Our local co-op is a great shop. Limited in choice because of its size but that's not a bad thing. Fruit always fresh, own bakery, good rolls,. Staff especially good and efficient,hardworking, helpful. never have to q for long. Feels like a community store, good atmosphere. Lots of good offers. Can't think of anything I don't like… Read Full Review

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