Asda Reviews

Click here if this is your business
★★☆☆☆
1.6 / 5
17% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Asda is one of the so called Big 4, the 4 biggest supermarkets in the UK. Do you shop at Asda and you want to let other people know what you think, then write a Asda review right here!
? Ask our helpful community of experts about this product or company
Asda - Ask a question now

Media Gallery for Asda

Asda
Asda

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Absolutely useless!”

Written on: 15/09/2019 by Judhehdhxujs (1 review written)

The orders are never right! We get shopping delivered to the house as we are all on the move with work. This weekend we got HALF the order and was told to expect the rest today, we had to chase them up to be told it will arrive tomorrow morning 2 DAYS LATE! ALWAYS WRONG, ALWAYS LATE, ALWAYS SHORT-DATED! The only thing they are consistent with is their failure to provide a simple service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Travel Money Exchange ”

Written on: 03/09/2019 by MrsWard71 (1 review written)

On using Asda Money exchange very disappointed in service. Lady on counter struggled to count English money for exchange then struggled even more to count euros out she re counted about 9 times money was all in 10 euros I did ask for bigger notes but did not have any. No receipt for transaction was given on request said would be emailed which i checked never received she said could not give me any other confirmation of transaction or rate used. SHOCKING SERVICE NEVER USE AGAIN… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Asda Blantyre disgusting nasty cruel ”

Written on: 18/05/2019 by Andyggow2020 (1 review written)

Yesterday my mum was having a delivery and was running back. And the driver phoned and wasn’t prepared to take it away ( 5 mins) he said that it had to go to somebody like a neighbour, my mum was being pressured to do what he wanted. So some people find it hard to have food delivered to other people and my sister was pressured by Asda to accept it, she couldn’t and had to bin in. I put a complaint and then speaking to Asda customer relations they was offering to re deliver the entire… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Staff commitment to the customer”

Written on: 19/10/2018 by 123dhills (32 reviews written)

Staff commitment to the customer. Yesterday I had a positive day at Asda Grangetown Sunderland. I was searching high and low in the candle isle for my usual tealights,100 for £2 A staff member came over and helped in the search after exhausting the search she said wait a minute I will go and see if we have any out the back. She came back with a box of tealights, search over. Nothing worse not getting the items on your shopping list… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“shopping online to save going out to the supermarket?”

Written on: 30/08/2018 by Tinabob (1 review written)

I shopped online with Asda for quite a while, spending quite a lot of money. I like to buy things in for my family meal, so im not going to the supermarket as I am disabled. Three times now I have ordered a joint of beef. I stopped shopping at Asda the second time it wasn't available and went to morrisons. Then a couple of weeks ago I put my order in, to be delivered today, 'family meal' due Saturday. Hoping for my large order to include my lovely joint of beef, ready to cook tomorrow… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“One of the worst supermarket experiences ever encountered”

Written on: 21/05/2018 by Nico326 (1 review written)

This review refers specifically to West Swindon Asda. I had the misfortune to use the self service checkout (as all staffed tills had queues of in excess of five people with trolleys). The queue for the self service tills was of around twenty people and it took nearly ten minutes to get to a till and then a further ten minutes plus to sort of a mischarging issue (item wrongly labelled on shelf). Only one member of staff to look after 19 tills (I counted them during my lengthy wait) who simply… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Couldn't Care Less attitude - Customer Services”

Written on: 18/03/2018 by KHKH (1 review written)

I reported an abandoned trolley in the garden of an empty house - a few minutes walk away from an Asda store - firstly to a trolley collection person in the car park, then two weeks later to customer services in store. Another two weeks later the trolley was still there so phoned Asda Cuatomer Services to be advised of Trolley Wise - a company who collect abandoned trolleys to return to stores. Excellent I thought. Phoned Trolley Wise - advised they do not collect for this particular store… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bad service”

Written on: 16/03/2018 by Littlechet1 (1 review written)

Well Asda does it again why is it every single week We get substituted item's not once have we ever had everything we order . This week we have had heavy item's on top of Cornish pasty's also nan breads meaning that can not be used ,when we tell the driver this all he says Well Morrison deliver not what you would think a driver would say . The service gets worse every week so maybe it would be better to go to Morrison's it would be nice for some one to reply to this review. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Duvet set quality.”

Written on: 01/03/2018 by Olivebert2 (1 review written)

I purchased a duvet set from Asda, in 2003, and it has been washed many many times. I am going to have to buy a new one, as this one has actually worn out!!. Talk about value for money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Justmorganlike's Response to Olivebert2's Review

Written on: 23/01/2020

you are a stupid individual you are so slow in the head you bought it almost 16 years ago no wonder its worn out.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 2
Read 1 Comment
★★★★★

“Weather bad - driver brilliant!”

Written on: 19/01/2018 by Jakobs2 (1 review written)

We are right out in the sticks with our holiday lodge at Loch Tay Highland Lodges in Perthshire. Approx., 20 cm of snow in the last 24 hours, really didn't expect our order from Asda Perth to arrive today especially as there is a steep hill to come down to loch edge, but our driver made it in the allotted time and with a big smile on his face. I would like to name him but rules don't allow but his initials are A.C.! This man is a real asset to Asda's team of drivers, very polite and a real… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★★☆☆☆

“online shopping pointless when every day items unavailable”

Written on: 06/11/2017 by MaceyNorwood (1 review written)

I started doing online grocery shopping a few months ago as is difficult for me to be on my feet for long periods. At first all seemed to work well then several times I was sent substitute items which were usually much larger sizes than I would ever buy so I decided to tick the no substitutes box. In the last 3-4 orders things seem to have gone downhill in terms of the number of unavailable items, some are understandable but not others which are every day items like eggs and long life milk… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“bad pricing”

Written on: 23/07/2017 by yetanothermugagain (1 review written)

OH am i missed off with ASDA Merthyr? i saw a duvet of the type i wanted in the SALE section marked £12 so i took it to the checkout where i said this was in the sale section, the person said its £12 i said its from the sale section,OH it was £6 but that was yesterday !!! what a ripoff (and there are still 2 in the SALE section)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★★★☆☆

“ASDA pass rip off”

Written on: 15/07/2017 by JeffersonWagner (1 review written)

My ASDA pass has finally expired, and thank God. Minimum delivery is £25 for home shopping, however if you own a delivery pass, you have to spend more than £25. Sometimes I only wanted a top up shop, so I would have to go Iceland instead. In general I like ASDA, and have been a customer for years, and will continue, but I won't be buying another pass, because all though i may have saved on delivery charges - I had to purchase way more than the minimum order, just to benefit from low cost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Asda are appalling, dreadful ”

Written on: 25/06/2017 by Lila195 (1 review written)

I ordered online from asda and waited in for the delivery, and waited and waited and waited. I had no contact at all. Eventually I rang customer services and was told that the driver couldn't find me so he cancelled the whole order and carried on with his day. I live in a road easy to find just off a major road well signposted. Had he not found the house he could have phoned me on the number on the order sheet and I could have found him on foot in 3 minutes but he couldn't be bothered. I don't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“How Can Asda not have Milk for Home Delivery??!”

Written on: 13/05/2017 by AliyahMurray135 (1 review written)

I have used Asda a lot for our home delivery groceries. It is now becoming the norm that every single time there are at least half a dozen items or more not available, one week it was 11. Amazingly, it has been milk several times. Today it was their own organic milk and a Cravendale semi-skimmed. How can a supermarket (Associated Dairies indeed) not have milk for delivery, I'm not asking the impossible here am I? Other 'unavailable' items today were Quorn sausages, chocolate milk, green… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Asd Fabric Freshener”

Written on: 07/05/2017 by Finnav148 (1 review written)

I recently bought Asda fabric freshener because it was cheaper than the Fabreeze I usually buy.When I sprayed my sofa etc some of the spray hit the walls behind the furniture.It literally took the paint off the walls. When I complained to Asda by email I was offered a £5 voucher as an apology.I then rang Customer services to say I was not happy with the offer as I would have to decorate my sitting room & £5 wouldn't even buy a tin of paint. I was told that as my sofa wasn't marked they would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Disgusting Service Avoid”

Written on: 20/04/2017 by CallieW (1 review written)

I went into the store to top up my electricity key and although they took the money, they did not top up the key. Then they refused to top up my electricity key and I lost all the contents of my fridge and freezer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“ Do not waste money on a delivery pass”

Written on: 16/02/2017 by Niquireviews (1 review written)

I bought a Asda's delivery pass for a year as I live in a rural area and I thought it would make my life easier. Do not spend the money on the delivery pass, Asda feel you are a capitive customer and treat you with contempt. Over half of my orders were delivered excessively before the delivery slot, with Asda phoning my mobile and telling me they were ready to deliver, with the earliest example on a 5-6pm slot of a phone call at work at 2pm saying they were ready to deliver, each time I have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Sandwich Counter”

Written on: 19/01/2017 by MichaelTONeill (1 review written)

I go to Asda at junction 33 in Cardiff most mornings hoping to purchase sandwiches, most of the time nobody has bothered to re stock and what is left on the shelves looks a disgrace, it shows that very week management in place. This morning at 07.20am was no exception asked two members of staff who told me that the shelves had been restocked they obviously had not woken up as I was standing along side the empty shelves when asking. Regards … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★☆☆☆

“Rudeness”

Written on: 18/01/2017 by foundrax (1 review written)

Went into Yeovil Asda this morning and found all the staff (all men) very rude. They were too busy to move their unloading trolleys and not notice customers were trying to shop by blocking them and not even saying sorry. Another member of staff was standing over me while I was trying to decide on some items from the frozen section but he wanted to get in as obviously shopping for online customers was more important (this seems to be the norm lately)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview