Sainsburys Reviews

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★★☆☆☆
2.0 / 5
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  • Quality of service

  • Layout of shop

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Latest Reviews

★☆☆☆☆

“Treated like dirt”

Written on: 22/03/2020 by Pope4 (1 review written)

As a regular weekly delivery customer with no warning there are no available delivery slots. I have just waited 1 hour on the phone to let them know I am registered disabled to be told you have to register tomorrow on the website as we don't have access today. I asked for a refund on my delivery pass and was told if it was purchased more than 14 days ago then no. In my mind they don't have any respect for their former ! loyal customers… Read Full Review

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★☆☆☆☆

“Lazy inattentive staff, long queues at checkouts”

Written on: 07/07/2019 by Fussyfellow (9 reviews written)

I tend not to use Sainsburys, but over the last two days I have had cause to visit the West Swindon store twice. No problem with finding the items I was seeking, but the checkouts are a farce. So much so that over the two visits I have literally wasted half an hour of my life. Was the store busy on either occasion? No, not really. On the first occasion the store manager opened a till and worked checkout himself, which was pretty good except that within visible distance several members of the… Read Full Review

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★★★★★

“AK Baby food”

Written on: 03/07/2019

I asked member of staff where fresh baby food could be found he took me to aisle really friendly and nothing was to much trouble. I found what I was looking for in aisle straight away the layout was very self explanatory. They had lots of stock with good dates so got flavours I wanted. self checkout was not very busy so it all went smoothly and I was on my in no time… Read Full Review

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★☆☆☆☆

“Having both removed the Customer Service area from the...”

Written on: 18/02/2019 by gmDugan10 (1 review written)

Having both removed the Customer Service area from the store in Swadlincote and taken the decision to cease manning the Customer service checkout, it seems that Sainsbury is going completely automated. Unfortunately, I find that, having little to no sense of touch on my right hand, it's almost impossible to use the self-service checkout. This morning I was laughed at for my efforts to use the touch screen by a member of staff who thought it was "funny" (in her words) to "watch me struggling"… Read Full Review

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★★☆☆☆

“Your in fridge fresh pizza”

Written on: 04/03/2018 by JamyaReynolds51 (1 review written)

Bought a peperoine pizza today for £ 2 . 50 And i can say without a shdaow of dought this is the worst pizza i av purchased Itvwas dry the dough was so dry and tasteless you need to may i say up your act there are so many pizzas out there im sorry to say you have lost the race Very dissapionted … Read Full Review

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★★★★☆

“Poor website”

Written on: 23/07/2017 by WalkerEngland (1 review written)

Used to be a good website to go on but at the moment not keen on how it's set up… Read Full Review

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★★★☆☆

“Sainsbury's”

Written on: 28/06/2017 by Barrsx176 (1 review written)

Overall, a good supermarket, but forced politeness can have the opposite effect if the customer is expected to have an exaggerated response in return, to a simple hello from the staff. Not all people will respond with an enthusiastic hello to mirror yourself, some are more comfortable with a slight smile and nod. There is no need to become too absorbed in yourself, to bark hello again, just to get an answer from the customer… Read Full Review

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★☆☆☆☆

“The product reviews are fake on sainsburys site. Nuff said”

Written on: 22/02/2017 by ixGillespie222 (1 review written)

They heavily censor the product reviews, which means lo and behold everything has *good* reviews. Any company that resorts to dirty tricks is a company to avoid. The fat cats who run the dump don't give a damn… Read Full Review

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★☆☆☆☆

“Abusive deliver drivers”

Written on: 31/10/2016 by mmJacobs138 (1 review written)

Online shopping mostly out of date no refund staff abusive Cost a fortune still no food in fridge everything off in 2 days Nightmare… Read Full Review

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★☆☆☆☆

“disgraceful service ”

Written on: 15/10/2016

Ordered ps4 console for my grandson for Christmas. Order cancelled day before collection. Told not in stock despite plenty of the item in the store. They would not honour the price i ordered for. Their customer care department were useless, could not care at all. Cannot believe how pathetic and uncaring they were. Avoid this company… Read Full Review

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★★★★★

“Quality supermarket ”

Written on: 08/10/2016 by CharlieTobin1978 (1 review written)

They have the best fresh fruit and vegetables. Also an excellent frozen range and chilled range. Cupboard essentials are great. Household cleaning essentials are fab. They always have very good offers. Great customer service too… Read Full Review

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★★☆☆☆

“Self service tills”

Written on: 08/08/2016 by TrevinWyatt302 (1 review written)

I used to shop at my local Sainsburys regularly. . . Then they introduced self service tills!!! Never again… Read Full Review

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★★☆☆☆

“Empty and expensive !!”

Written on: 20/07/2016 by Geosort (7 reviews written)

Why is my local Sainsbury's superstore always empty. Looking at the prices you can get most of the items elsewhere at a much lower price generally in a store that's modern 'open for business' and not a 1980's 'time warp'. I did used to enjoy my Sainsbury's experience but it really is struggling to keep up with the competion. I like a store that's vibrant, open and luring me into shopping experience. Sorry Sainsbury's it just not happening… Read Full Review

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★☆☆☆☆

“Banned from Sainsburys”

Written on: 11/07/2016 by Hugoc491 (1 review written)

If I could give one star I would. I've been banned for life from Sainsburys. Did I shoplift? Assault security? Defecate in the aisles? No, I was alerting customers to John West tunas destructive fishing methods which Sainsburys are doing nothing about. Waitrose and Tesco have agreed to stop selling John Wests if they do not abide by their promise to end destructive fishing. They are indifferent to the environmental damage of by catch. Lord Sainsbury is a major funder of "progress" the Labour… Read Full Review

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Sainbos's Comment

Written on: 11/07/2016

Correction I meant to say "no stars"

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Chris_Chris123's Comment

Written on: 22/02/2017

People like you should be banned from earth for life.

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Qwqweeqwe's Comment

Written on: 22/02/2017

I agree in this day and age its shameful that a large corporation still profits from the misery and suffering of creation. Boycott the s'hole

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Qwqweeqwe's Comment

Written on: 22/02/2017

I agree in this day and age its shameful that a large corporation still profits from the misery and suffering of creation. Boycott the s'hole

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★★★☆☆

“I tried elsewhere, and realised its not so bad after all!”

Written on: 11/02/2016 by noodled (4 reviews written)

Recently been having groceries delivered by Sainsbury's as I am disabled and currently not up to walking much at present. I hadn't really been over-impressed - my local store is a very poor store, has some lines you would expect completely missing - (eg. English cheeses are pretty much limited to bog-standard "mousetrap" Cheddar, unlike at other branches in the city!), so, I wished I had a choice of which branch the orders come from, and for this reason thought I would do an order from Asda… Read Full Review

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★☆☆☆☆

“It's a bit of a joke! ”

Written on: 04/02/2016 by Tyreen87 (1 review written)

C'mon Sainsburys sort it out. I'm on my 5th complaint regarding your pickers putting items from fruit and veg to dairy in bags with RAW meat. Your staff training clearly needs looking at. I have small children, who I don't particularly want to give food poisoning too and your constant bribes of £10 vouchers don't clear up the fact, your staff are repeating the same old mistakes WEEKLY. … Read Full Review

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★☆☆☆☆

“Bread at 45p per slice”

Written on: 23/01/2016 by nickst17 (10 reviews written)

Sainsbury's Longwater retail park, Norwich.........went in there earlier with other half for a bite to eat. Ordered a big brunch as well a lasagne plus drinks and was asked if I wanted bread and butter.......so said yes and was given a small pack of butter and told that the bread would come with the meal.......and thought nothing more of it. When the food came, there sat one solitary slice of bread on a plate........then my other half told me that had cost 45p. 45p for a single slice of bread… Read Full Review

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★★★★★

“Minestrone soup 50p and no sugar!!”

Written on: 16/01/2016 by robbery (6 reviews written)

Well done for this soup, why we have to have sugar in soup is beyond me, very good thank you!… Read Full Review

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★☆☆☆☆

“RAW FOOD NO FREE BAG”

Written on: 24/12/2015 by whlee168 (1 review written)

refused carrier bag after buying raw turkey Refused a FREE plastic bag at EASTLEIGH Sainsburys after purchasing a large expensive turkey crown, the shop assistant told me I had to pay 5p, but i thought raw food was exempt from the 5p charge, so after paying for the item i returned it to a basket to collect my prescription from the in-house pharmacy, she then informed the security guard present to follow me around the shop, so now they where treating me like a criminal as well! I will be making… Read Full Review

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★☆☆☆☆

“RUDE”

Written on: 11/12/2015 by Sophinara (1 review written)

Today, 7:45pm I went into sainsbury's to purchase an apple, yoghurt and cucumber. As I was leaving the store the security guard was acting a bit odd. As I walked into the car park, the security guard came after me and asked me if I had purchased anything. I asked why? I was curious as to why he felt the need to come after me in the car park. He said the alarm had gone off. I did not hear an alarm and there were other customers leaving at the same time as me. He asked to see my bag, I refused… Read Full Review

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Lucylolly1234's Response to Sophinara's Review

Written on: 04/02/2016

that is so discusting! you should take this up with the business managers of sainsburys i cannot believe that! i will not be shopping at sainsburys now either

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