B&Q Reviews

Click here if this is your business
★★☆☆☆
1.7 / 5
18% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Review Centre provide unbiased consumer reviews of B&Q and other home & garden and DIY shops. Give your experiences of B&Q and read what other visitors thought. We also have reviews of many B&Q products in the www.diy.com B&Q's online store.
? Ask our helpful community of experts about this product or company
B&Q - Ask a question now

Media Gallery for B&Q

B&Q
B&Q

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Dismissive attitude - not allowed to return a cooling...”

Written on: 20/07/2022 by LyleLondon (1 review written)

Yesterday I bought a Beldray Climate Cube that is meant to heat and chill using water. I hardly unwrapped the device and tried it out to see if it really did chill last night. It’s advertised to chill with tap water however I poured in ice cold water from the fridge. The result was that it did not chill my 3mx3m small room and instead acted as a humidifier, creating humidity which was worse. I boxed it up after an hour and today tried to return it. The team leader of the tellers attended to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Rude till staff”

Written on: 26/06/2022 by J42dymond (1 review written)

Visited today and asked the lady on the till for a bag, no response, asked again(louder this time) no response so said again a very slight nod of the head, so Rude… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“catalogue of incompetence”

Written on: 15/05/2022

Kitchen installation: There are two kitchen cabininet doors that are completely different with the same name on display at the Cabridge B&Q. Garciana. So I ordered the exensive ones and the installer was installing the cheaper ones that I do not like. A real hassle to get them returned becuase they were no longer packaged. They came 2 weeks later. The installers installed the cabinets upside down. When installing the draws, they could not be lined up. Now I have further delays because the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“A Farce - Useless”

Written on: 11/03/2022 by Hogan162 (1 review written)

Order some guttering a various fittings, when I went to collect them I was told the system had crashed and they couldnt pick the order. So I had to collect them items myself. Three days later I received a text telling me my order was ready for collection! I returned to the store sort things out and obtain a refund, unfortunately this took quite a while . The whole process at the Chelmsford was a total waste of my time. The salesman who sorted out the refund was very good… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Fabulous friendly staff”

Written on: 28/02/2022 by SandraDudley (1 review written)

I went to my local store to buy garden compost and was helped by a salesman in the garden section, he swapped the trolley I had for a better one and put the compost on for me and suggested I pull it rather than push, as these trolleys seem to have a mind of their own lovely friendly man, then at the till the lady got help for me to get the 100 ltr bag off the trolley and into my car, which was carried out by another gentleman who was also really helpful and friendly they made my visit a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service”

Written on: 19/01/2022 by MrsMiggins41 (1 review written)

Staff member P was incredibly helpful, offering his help when I was looking at flooring and then getting packs of flooring down for me, loading them onto a pallet and then loading them into the car. Flooring seemed easy to fit and looks beautiful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst Paint Ever”

Written on: 09/12/2021 by Busdriver604 (1 review written)

Bought the most expensive mixed Valspar trade gloss to paint our metal wardrobe doors. I should have known that things were not be up to scratch when the first coat was very poor coverage. After a further 2 coats the resulkt looked pretty good and I left the doors for over 2 weeks to dry. After over 2 weeks the paint rubs off so easily, it is totally unacceptable. DO NOT purchase this paint if you wish to be totally disappointed. I now have to strip the doors and use some other paint which… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Nottingham Store”

Written on: 08/09/2021 by 5150 (1 review written)

I would just like to thank the staff in the flooring department at the Nottingham store they were so helpful. I was unsure the amount I would need to buy they worked out what I would need flooring underlay trim for around the rooms. The Delivery was quick. Big thanks to the team… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bad service ”

Written on: 25/08/2021 by hxThorpe235 (1 review written)

Staff members in North Greenwich are not helpful. It happed 3 times in this shop. First time staff gave me wrong advice, second time staff member didn’t know anything what I asked. Yesterday I came for timber cutting, they said me come next day from 9am. I came, asked who can do cutting. They said I need to wait near cutting area. Nobody came. Then I asked another staff and she said that man’s shift start at 6pm. It was last time I visit this shop… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Hi B&Q”

Written on: 20/08/2021 by JiriKristala (1 review written)

Hi B&Q, So, it's already been another 3 days, and still no updates regarding the kitchen delivery due 11th of August...Today just now have called customer service again and our new case manager (the original even didn't get to contact us during first week of "investigation") who already aparently logged into our investigation log that its been "CLEAN DELIVERY" and no problems with it. I mean, is this a joke? Week of calls and emails because of failure after waiting for a month for our kitchen… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“You CAN'T do it if you B&Q it”

Written on: 30/07/2021

Ordered a kitchen with a six week delivery. Less than 24 hours before the delivery date they cancelled moving it two days on. Then told me it was coming and then it didn't come. The order for units was wrong, replacement items were going to take four weeks to deliver. Finished up going to a store more than hour away to get what I needed. The under cupboard lights were incomplete with one driver instead of two supplied. When I complain I got a "tough" flavoured email back and even though I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Refreshingly good”

Written on: 07/06/2021 by rollockstothis (1 review written)

Used the click and collect. All staff helpful, polite and plenty of them. I normally used the B&Q at Trafford park. They on the other hand are an utter disaster. Miserable and mainly unhelpful staff who appear to be hiding most of the time. I'll be using Stockport only now. Well done… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“if you can do it dont b n q it”

Written on: 21/03/2021 by 481McKee (1 review written)

If you buy a all in fitted kitchen learn from me Do not rip your kitchen out dont bother asking b n q weeks in advance if every thing on your order that has been agreed to come is coming as I did. do not plan ahead . WAIT for it to come and check everything heres what they do it is b and q policy to sell everything on the shelf (as I was told by them )regardless of said items are owned you (yes there was a few) the one that got me mad was I spent around £1000 and paid in full for a 90 cm range… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Never buy from this store”

Written on: 19/11/2020 by omClarke321 (1 review written)

I would leave no stars if I could. Purchased an expensive kitchen in august 2020 for delivery 18th November. Kitchen never turned up, promised call backs from rude staff that never materialised, covid as an excuse etc etc. After finding out the truth after 2 days of numerous calls I was told by customer service that the kitchen hadn’t been delivered due to a system error at their end. I was never informed of this at all. I found out when the kitchen didn’t get delivered on the day. We have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Excessive parking charges”

Written on: 09/10/2020 by Sigh123 (1 review written)

So, I thought I should do some shopping at B&Q in Garthdee, Aberdeen. It is on a site with several megastores so naturally I planned to do some shopping in the other stores as well. Parked the car at B&Q as I planned to buy some heavy items there but started the shopping at a Booths nearby. Came back after 30-45 minutes to find a parking charge. As I had ‘left the site’ B&Q thought it was good customer service to charge me £70. I politely disagree. I do not see the point of moving my car… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“just a thankyou ”

Written on: 03/09/2020 by Rawding31 (1 review written)

We just wanted to say B&Q Yeading have been great throughout the "covid-19 experience" thanks to my trade card are work has been unaffected in these uncertain times. I would also like to point out one of your employee's was very helpful, polite, down to earth, always smiling and helped me out a good few times. Keep it up guys and thankyou… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Wrong info given”

Written on: 24/08/2020 by HRAC (1 review written)

Have been to Crawley [email protected] 7 times over the past 2 weeks to get some wood cut. Every time there was no member of staff available to cut wood. Phoned this morning at 8.30am to confirm that someone would be in and available to cut the wood. Was told yes, come before lunchtime and they would be happy to help. So off I trot, only to find when I got there a notice saying wood would not be able to be cut and sorry for any inconvenience! Spoke to the manager and he informed me that the cutting blades… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service”

Written on: 16/07/2020 by Albertoq76 (1 review written)

Its a shame I cannot name the member of staff, but he and the others will know who I am talking about in the floor tile aisle 15/7/20 yesterday. He phoned other stores to see if he could source more tiles for us as they only had a small supply in store. Honestly he couldn't have been more helpful, thank you .... and just to let you know we found the other tiles had to go to two other stores to get the full quota. Well done you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Half the goods half the service”

Written on: 03/07/2020 by Codyjarret1 (1 review written)

I purchased this order last month, I had no confirmation when it was being delivered When it finally arrived b&q only sent half the order and I’m still waiting the second half to complete my project, I’ve sent countless emails and all I got is the standard reply, I’ve even asked to come in and collect the other half myself very very poor service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Missing home delivery”

Written on: 05/05/2020 by KrisEvans (1 review written)

Ordered timber 14 days ago, took my money and then said it would be within 14 days, and that metsa would contact me within 2 days, but nothing from either. b&q would not respond to emails, and their customer service line was closed at 10.20am on a Tuesday. No way of tracking my delivery, I will never use them again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview