Marks & Spencer Reviews

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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“So far behind!”

Written on: 18/10/2017 by Robbings (1 review written)

My father was diagnosed with coeliac disease when he was around 5 or 6 years old, not because he felt unwell or had a sore stomach but because eating gluten was slowly killing him! That was 50 years ago.....since then so many people are being diagnosed or telling themselves they are gluten intolerant in order to eat bread without actually eating bread! Nearly all shops can now cater to coelia'c EXCEPT M&S!!Marks & Spencer's make an extremely poor effort to offer gluten free sandwiches. The only… Read Full Review

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★☆☆☆☆

“Review of Milton Keynes M&S ”

Written on: 13/10/2017 by Yadiray67 (1 review written)

If you're a long standing customer of M&S, DO NOT expect good customer service from the female Manager of Menswear. This member of staff is not only rude but also has very little knowledge of tbe refund policy on M&S loyalty vouchers. Not the type of service I expect at all!… Read Full Review

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★★☆☆☆

“Faulty product with poor customer service!”

Written on: 09/10/2017 by Peshala (0 reviews written)

I bought a pair of formal shoes for my son before he started year 11 at school from the Oxford Street store in early August for schoolon the 4th of September.However, within three weeks, the top flap of one shoe started to come lose. Unfortunately when my husband and son went to the store in Enfield, for a full refund and purchase of a new pair (as was advised when I called in customer services re. this issue earlier in the week) a colleague there seemed to suggest that firstly, it wasn't… Read Full Review

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★★☆☆☆

“I paid extra for delivery on 6 October , I contacted...”

Written on: 06/10/2017 by Aileens319 (1 review written)

I paid extra for delivery on 6 October , I contacted DPD who said that M&S haven't sent the parcel to them yet. The parcel is going to be late. It was supposed to arrive for my mums birthday but I guess she's getting it late this year, won't order from them again. They shouldn't offer specific dates for delivery if they can't stick to it… Read Full Review

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★★☆☆☆

“Where is the quality control gone?”

Written on: 18/09/2017 by IngridBall (1 review written)

I have used M&S lingerie for many many years, always trusting the quality and sizing. Now, in one packet of underwear, the elastic is too tight on three out of five pairs of pants. Thr NPL ones had no elastic and just rolled down. After complaining there was an apology and "we are rectifying the problem" but no suggestion of a refund. We live overseas a lot of,the time so used to buy loads to take home. No more!!… Read Full Review

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Reviewifihaveto's Comment

Written on: 19/09/2017

M&S lingerie is no longer good nor is it good value or quality. I had a bra fitting where they gave me a wrong size completely different to my actual size. This caused me discomfort a lot. Long and short they refused to refund me. I now buy quality underwear from lingerie specialist and they have my correct size which I have always worn. Stay away from M&S they have moved their focus away from customers! All the best.

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★☆☆☆☆

“Sos”

Written on: 03/07/2017 by omMaxwell216 (1 review written)

What has happened to m&s the styles are shocking and the prices ludicrous . one lady reported that she wouldn't go to bed in some of those things .there never seems many people in the shops these days. Today I priced some underwear £40 well certainly not practical for many people.please get your act together or you will sink.will defiantly think about shopping there again in the future if nothing changes soon… Read Full Review

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Ifleming5's Comment

Written on: 12/08/2017

umm excuse me m&s is not a clothes shop it is mainly a food shop and I think you will agree the food in there is pretty good. And anyway the clothing in there has a wide variety meaning if someone doesn't like something in there you will probably be able to find something you like. Writing reviews like this doesn't help anyone maybe next time write with both pros and cons and I have a whole list of pros.

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Reviewifihaveto's Comment

Written on: 19/09/2017

You are right their clothes and lingerie quality has gone down the drain!!
Ps anyone who doesnt know that M&S sells clothes has only been to the small and not main M&S stores nor have they been online yet so am afraid don't have the full M&S experience!

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★☆☆☆☆

“per una”

Written on: 25/06/2017

Does anyone have the same problem as me with per una clothes? not enough material in the sleeves struggle to get my arms in my friends have all said the same thing the manufacturers need to look into this. I have tried coats tops etc and had the same problem I am a size 12/14 and even the size 16 sleeves too tight[its not as if I have great muscles]would love any feed back on this problem as I have clothes I can't wear. thank you… Read Full Review

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Ifleming5's Comment

Written on: 12/08/2017

why would you buy the clothes without trying them on first and if you buy them online you can take them back to your nearest store and get a full refund.

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★☆☆☆☆

“M&S Bank Credit card - AVOID!!! Really not worth the...”

Written on: 12/06/2017 by RemingtonBrown (1 review written)

If M&S Banking and Credit card Dept particularly are anything to go by - M&S deserve to go under. I had been a long standing credit card holder (originally suckered in by their loyalty programme). But due to the amount of transactions that are seemingly randomly rejected - any 'convenience' element of being a card holder was lost some time ago. Calls to their 'Advisors' are long and painful and problems not easily resolved without being passed around several times, with rarely any sign… Read Full Review

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★★☆☆☆

“Very untidy”

Written on: 18/04/2017 by Tedoskarshy88 (1 review written)

Marks and Spencer at Heathfield in ayr need to really get a grip.i went in to buy a few things today and was taken as to how the shop looked. Loads things just looked like they had been thrown on the shelfs in there and with no prices on lots of things properly. I think the bargain shop down the road looked lot better and tidy .blooming disgrace… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 17/04/2017 by MackenziePiper478 (1 review written)

My wife was given a coat as a gift from the per una range, but when she tried it on she found there was a problem with the lining which made it uncomfortable when wearing. We took it back to the outlet store in lakeside as we were informed it was purchased there. The customer service staff listened to my wifes complaint and then took the coat to one of the back offices and returned 10 minutes later to say 2 members of staff have tried the coat on and cannot see a fault with the coat and refused… Read Full Review

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Reviewifihaveto's Comment

Written on: 19/09/2017

Absolutely shocking customer service- actually no customer service here really - only a disservice! Stay away from this horrible company people , it hurts though when you lose money to them cos they won't refund you even though in their service statement for consumer rights they say they will. Guess that's where their profits come from- ripping people off and getting rich off their misfortune!

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★☆☆☆☆

“HOW much???”

Written on: 10/04/2017 by Greerxg195 (1 review written)

Went up to the menswear floor of my local M&S to get some new underpants. My jaw dropped when I saw they were £18 for a pack of 4. I simply could not believe it, how on earth can they justify this? I promptly walked a couple of hundred yards up the road to Primark where I paid £4.50 for a pack of 5… Read Full Review

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Reviewifihaveto's Comment

Written on: 19/09/2017

Good choice you made there! You would have regretted paying so much anyway to find it was only worth 2 quid! Primary quality is better I reckon at least you know you get what you pay for!

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★☆☆☆☆

“X factor long gone.”

Written on: 23/03/2017 by wheatsheaf (1 review written)

Being a regular shopper at M&S for some 45 years at various stores, I am now of the view that the X factor it enjoyed for so long has long gone. By X factor I mean that indefinable quality which set it apart from other retailers. In general I find that the clothes are poor quality and of a stuffy design. The majority of the food can be purchased elsewhere albeit at a much lower cost and equal if not better quality. What is the point of selling branded products when supermarkets sell them… Read Full Review

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Reviewifihaveto's Response to wheatsheaf's Review

Written on: 19/09/2017

Indeed! Couldn't have said it better myself!

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★★★★★

“GLASGOW FORT MARKS & SPENCER CAFE/RESTAURANT REVIEW”

Written on: 05/03/2017 by steviej123 (1 review written)

AS A REGULAR USER OF GLASGOW FORT M&S CAFE/RESTAURANT I FIND IT HAS GOOD MEALS AND EXCELLENT SERVICE , SERVICE WITH A SMILE AND STAFF ALWAYS WILLING TO HELP NOTHING SEEMS TO MUCH FOR THEM , CREATES A GOOD ATMOSPHERE AND ENJOYABLE EXPERIENCE , GOOD RELAXING EXPERIENCE , MAKES FOR A NICE PLEASANT PLACE TO EAT AND SHOP MAKING YOU WANT TO COME BACK AGAIN , I BELIEVE IT IS THE ATTITUDE OF STAFF THAT MAKES THIS SO . ALL ROUND GOOD EXPERIENCE… Read Full Review

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★★★★★

“Fabulous service”

Written on: 04/03/2017 by Bouncersue (1 review written)

I had cancer last year, and just before Xmas I went to Marks and spencer to get measured and buy my first bra after surgery, I'd been to Debenhams first very bad experience, any way the lady measured me she was lovely, I brought 3 bras, I tried to wear two of the bras but I couldn't get use to them so uncomfortable, I had worn them and washed them, I went back today to try and buy one again, I took the two bras that I couldn't wear told the lady and without any hesitation they refunded my £32… Read Full Review

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★☆☆☆☆

“Wrong date 3 times.AVOID!”

Written on: 14/02/2017

The flowers were delivered on the wrong date.As there was no one there the flowers were out in cold,wet windy weather for more than 24hrs. When informed they rearrange for correct day. No flowers arrived. Total let down. Their get out is your money back. They don't get that sending flowers is more than just a bunch of flowers… Read Full Review

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★☆☆☆☆

“No ethics at all”

Written on: 08/01/2017 by AriaStrong390 (1 review written)

M&S van driver hit and damaged my car and failed to stop. Trackers in the van have verified that he was driving at 17% over the speed limit M&S have said ‘the driver has no knowledge of the accident so there’s nothing we can do.’ Unethical company with dangerous drivers on the road, be aware!… Read Full Review

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★★★★★

“wonderful servivce”

Written on: 26/12/2016

I must compliment the staff at the Gainsbourgh branch today I went to pick up pre-ordered Turkey and veg they were so efficient and it really made me feel a special customer , it could not have been a better start to Christmas . Thankyou all… Read Full Review

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★★★★☆

“Clapham South great service in the face of disaster”

Written on: 24/12/2016 by Eaton55 (1 review written)

After not receiving the whole of my food order that I had reserved and paid for, the team at Clapham South were sympathetic, helpful, polite and went out of their way to restore my faith in the M&S brand. I was so disappointed not to get an order I had placed so much in advance and look at the M&S brand as trustworthy. It was a shocking not to receive my whole order and no notice this had happened, it was only when I got to the store that I was notified by the staff there. The way the staff… Read Full Review

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★★★★★

“brilliant care of customer service at Lancaster”

Written on: 23/12/2016 by GabrielleO (1 review written)

Had done a Christmas food order...when home noticed item missing...phoned them..they sent it in a taxi with bottle of Processo...amazing...that is what I call caring and giving me a Christmas smile...Absolutely brilliant! Thankyou M&S for realising we are people!… Read Full Review

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★★★★★

“Advent beauty box ”

Written on: 22/12/2016 by ejDonaldson1991 (1 review written)

I bought this advent beauty box, I am very disappointed, the contents are very small, I do not understand how it is valued at £250 , very disappointing… Read Full Review

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