Marks & Spencer Reviews

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★★☆☆☆
1.9 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★★

“hi, Went to Chelmsford store today felt really safe...”

Written on: 18/09/2020 by Maralynnorth (1 review written)

hi, Went to Chelmsford store today felt really safe and was served by a really friendly, smart lady. she asked me to come to her cash point as soon as she was free and made the whole experience a good one. Also would like to mention the assistant handing out hand gel. No name but she was very cheerful doing what must have been a boring job. Was in store about 12.30pm … Read Full Review

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★☆☆☆☆

“Staff Laugh at Customers Returning Faulty Goods”

Written on: 29/06/2020 by Jonyboy (1 review written)

bought a Marks and Spencer Microwaveable Small Lidded Saucepan on the 12 March 2020. Within a month this saucepan cracked at the base after approx 6 uses. Due to lockdown on the 24 March 2020 I have been unable to return the saucepan. However, when the Marks and Spencer reopened in June I did return the saucepan to the White Rose M&S store Leeds who refused to either give me a refund or exchange. The staff were also very rude laughing out loud at me when I complained this was a breach of my… Read Full Review

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★☆☆☆☆

“This is not just a Bag for Life, this is an M&S Bag”

Written on: 19/12/2019 by anthonywilliammitchell (1 review written)

I popped into the Cambridge Foodhall to buy a few items and bought my 10p bag which had recently broken to be replaced. Apparently unlike every other 10p bag at other supermarkets thiers are not actually bags for life! When I originally bought it I asked for a bag for life and no where I could see in store did it state single use. M&S certainly fooled me, yet alone the environmental impact these bags will have… Read Full Review

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★★☆☆☆

“Rosie Pyjamas”

Written on: 07/06/2019 by xjVaughn312 (1 review written)

I recently purchased a pair of Rosie Pyjamas considering the price I was expecting quality. Pink floral modal frill. The material was awful and so creased had to send it back. What is going on with M&S these days the quality and sizing has definitely gone downhill in my opinion. On the other hand the food is fabulous. Please please bring back quality material and better sizing just like the old days… Read Full Review

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★☆☆☆☆

“girls clothes age 7-8”

Written on: 07/11/2018 by lbFinch1 (1 review written)

the girls clothing is really bad in design and fit I would be sacking these designers for children and adults overpriced poor design and quality get a grip marks or you will not be here in 5 years!… Read Full Review

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★★☆☆☆

“Visit to cafe”

Written on: 17/09/2018 by JuMac (1 review written)

My husband and I decided to have breakfast in the Marks and Spencer’s cafe in Craigleith Retail Park today before starting our food shop - Sunday 16th September 2018. There was no full breakfast on offer and no salmon and scrambled eggs as there were ‘ no eggs’ ! We arrived at about 10.20am and there was very little choice on the shelves. And there were at least 20 customers in the cafe. Although the staff were polite, the standard was similar to a transport cafe and our much looked… Read Full Review

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★★★★☆

“Thankyou M&S for realising we are people! ”

Written on: 01/06/2018 by Julio88 (4 reviews written)

My wife and I visited Marks and Spencers yesterday and we found the staff all very pleasant and very helpful.Absolutely brilliant! Thankyou M&S for realising we are people! … Read Full Review

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★★☆☆☆

“Shambles at Balloo”

Written on: 17/03/2018 by zaraton12 (1 review written)

I have never seen a more disorganised Café in my life, only 30% of the tables available and cleared for eating/drinking the rest were piled with used trays and previous customers dirty dishes, the only way to get a clear table was to clear it yourself, I did inform a lady at the till that there were an awful lot of dirty tables, but she wasn't too bothered, there was plenty of staff crammed around the 2 serving tills, mostly being busy doing nothing or anything but clean the tables, one young… Read Full Review

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★☆☆☆☆

“Mothers Day shamble!!!”

Written on: 15/03/2018 by Lawson475 (1 review written)

I ordered a flower and chocolate delivery for a Mothers Day gift. A bit pricey but I wanted to make the day a little special as I was unsure if I would be able to get to visit my Mum. Ordered the gift online. Got the confirmation. The day before Mothers Day got a further confirmation the present was on its way and would be delivered Sunday 11th March. Perfect!!!??? Oh no...far from perfect. I actually was able to get to see my Mum...no gift in hand as I assumed that she would have received… Read Full Review

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★★★☆☆

“Coffee”

Written on: 23/02/2018 by Roth433 (1 review written)

The coffee keeps going up and they are very slow. Don't no way they stopped the Stamp cards they was so much better… Read Full Review

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★☆☆☆☆

“York monks cross food hall”

Written on: 17/02/2018 by Andersenmf478 (1 review written)

Oh dear! We visited to pick up a dine in valentine meat at the York store. Not only was there no selection of advertised options but rude staff, a scrum to get near the shelves and generally not a good experience! The options available where so limited we left and when to a competitor that not only was cheaper but so much better and larger portions. Needless to say we will not be returning! Disappointedl m&s, your staff used to be the best around- this seems to have changed!… Read Full Review

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★★☆☆☆

“ladies trousers sizing”

Written on: 08/02/2018 by Bradford97 (1 review written)

I ordered 3 pairs of ladies trousers online, same style, same waist and length as I have been wearing for years. When they arrived, they were all 2 to 3 inches longer than my usual regular fit. I took them back and complained to the assistant who said they had been that fitting for a long time and did I check the sizes on the website. Why would I if I had always bought size 12 regular? She didn`t offer to call a manager and though I tried to find one myself, was unsuccessful. Complete… Read Full Review

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★☆☆☆☆

“Not cluck cluck yuck yuck”

Written on: 03/01/2018 by Barkerrw284 (1 review written)

Bought 2 organic chickens at£10 each absolutely awful tasteless like rubber most of it went to the wildlife outside and the second one was cooked for the dogs thought I was buying a better quality chicken no wonder they were all that was left on the shelf the x large that I usually buy were all gone now I know why what a waste of money Y… Read Full Review

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★★★★★

“Best service ever in any shop, anytime”

Written on: 18/11/2017

I have never written a review before BUT can’t help it this time. I went to the groceries department at Meadowhall Sheffield on 9/11/2017 and was served by a lady who was the most polite, friendly and knowledgable assistant I have come across. She advised me to check in store how many offers were on my sparks card before making any purchases in case I had missed any. Sure enough I had missed one which was well worth using. Made sure I used her checkout point and asked her name. She was… Read Full Review

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★☆☆☆☆

“They really dont care for their customers or charity”

Written on: 08/11/2017

Last Thursday I visited the Marks & Spencer store at Beaconsfield services and after picking up what I needed, made my way to the check out. Now, I don't have high expectations when it comes to the service I will receive in an M&S however last Thursday was a whole new low.   Any greeting was replaced by 'want a bag?' followed by 'card?'. I placed my card in the reader, followed by my pin and proceeded to check emails on my phone. The till operator then announced very loudly 'declined!' when I… Read Full Review

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★★★☆☆

“disapointing”

Written on: 04/11/2017

very disappointed with the quality off kids clothes. seams ar in no way straight which spoils the look!!!! what has happened!!!!! to the brillant quality off ur clothes… Read Full Review

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★☆☆☆☆

“Dont buy handbags from Marks and Spencer”

Written on: 27/10/2017 by daisyduke741 (1 review written)

I like many ladies have a few handbags and alternate them during the year however customer service from Marks and Spencer obviously do not value their products in that you shouldn't have a handbag that doesn't last for more then a couple of years. I sent to retail customer services a Per una handbag that was in good condition except for the under part of the handles where the material was crumbling/peeling . Received a letter back from the person I dealt with saying it was not a… Read Full Review

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★☆☆☆☆

“So far behind!”

Written on: 18/10/2017 by Robbings (1 review written)

My father was diagnosed with coeliac disease when he was around 5 or 6 years old, not because he felt unwell or had a sore stomach but because eating gluten was slowly killing him!

 That was 50 years ago.....since then so many people are being diagnosed or telling themselves they are gluten intolerant in order to eat bread without actually eating bread! Nearly all shops can now cater to coelia'c EXCEPT M&S!! 

Marks & Spencer's make an extremely poor effort to offer gluten free sandwiches. The
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★☆☆☆☆

“Review of Milton Keynes M&S ”

Written on: 13/10/2017 by Yadiray67 (1 review written)

If you're a long standing customer of M&S, DO NOT expect good customer service from the female Manager of Menswear. This member of staff is not only rude but also has very little knowledge of tbe refund policy on M&S loyalty vouchers. Not the type of service I expect at all!… Read Full Review

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★★☆☆☆

“Faulty product with poor customer service!”

Written on: 09/10/2017 by Peshala (0 reviews written)

I bought a pair of formal shoes for my son before he started year 11 at school from the Oxford Street store in early August for schoolon the 4th of September.However, within three weeks, the top flap of one shoe started to come lose. Unfortunately when my husband and son went to the store in Enfield, for a full refund and purchase of a new pair (as was advised when I called in customer services re. this issue earlier in the week) a colleague there seemed to suggest that firstly, it wasn't… Read Full Review

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