Marks & Spencer Reviews

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★★☆☆☆
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“girls clothes age 7-8”

Written on: 07/11/2018 by lbFinch1 (1 review written)

the girls clothing is really bad in design and fit I would be sacking these designers for children and adults overpriced poor design and quality get a grip marks or you will not be here in 5 years!… Read Full Review

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★★☆☆☆

“Visit to cafe”

Written on: 17/09/2018 by JuMac (1 review written)

My husband and I decided to have breakfast in the Marks and Spencer’s cafe in Craigleith Retail Park today before starting our food shop - Sunday 16th September 2018. There was no full breakfast on offer and no salmon and scrambled eggs as there were ‘ no eggs’ ! We arrived at about 10.20am and there was very little choice on the shelves. And there were at least 20 customers in the cafe. Although the staff were polite, the standard was similar to a transport cafe and our much looked… Read Full Review

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★★★★☆

“Thankyou M&S for realising we are people! ”

Written on: 01/06/2018 by Julio88 (5 reviews written)

My wife and I visited Marks and Spencers yesterday and we found the staff all very pleasant and very helpful.Absolutely brilliant! Thankyou M&S for realising we are people! … Read Full Review

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★★☆☆☆

“Shambles at Balloo”

Written on: 17/03/2018 by zaraton12 (1 review written)

I have never seen a more disorganised Café in my life, only 30% of the tables available and cleared for eating/drinking the rest were piled with used trays and previous customers dirty dishes, the only way to get a clear table was to clear it yourself, I did inform a lady at the till that there were an awful lot of dirty tables, but she wasn't too bothered, there was plenty of staff crammed around the 2 serving tills, mostly being busy doing nothing or anything but clean the tables, one young… Read Full Review

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★☆☆☆☆

“Mothers Day shamble!!!”

Written on: 15/03/2018 by Lawson475 (1 review written)

I ordered a flower and chocolate delivery for a Mothers Day gift. A bit pricey but I wanted to make the day a little special as I was unsure if I would be able to get to visit my Mum. Ordered the gift online. Got the confirmation. The day before Mothers Day got a further confirmation the present was on its way and would be delivered Sunday 11th March. Perfect!!!??? Oh no...far from perfect. I actually was able to get to see my Mum...no gift in hand as I assumed that she would have received… Read Full Review

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★★★☆☆

“Coffee”

Written on: 23/02/2018 by Roth433 (1 review written)

The coffee keeps going up and they are very slow. Don't no way they stopped the Stamp cards they was so much better… Read Full Review

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★☆☆☆☆

“York monks cross food hall”

Written on: 17/02/2018 by Andersenmf478 (1 review written)

Oh dear! We visited to pick up a dine in valentine meat at the York store. Not only was there no selection of advertised options but rude staff, a scrum to get near the shelves and generally not a good experience! The options available where so limited we left and when to a competitor that not only was cheaper but so much better and larger portions. Needless to say we will not be returning! Disappointedl m&s, your staff used to be the best around- this seems to have changed!… Read Full Review

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★★☆☆☆

“ladies trousers sizing”

Written on: 08/02/2018 by Bradford97 (1 review written)

I ordered 3 pairs of ladies trousers online, same style, same waist and length as I have been wearing for years. When they arrived, they were all 2 to 3 inches longer than my usual regular fit. I took them back and complained to the assistant who said they had been that fitting for a long time and did I check the sizes on the website. Why would I if I had always bought size 12 regular? She didn`t offer to call a manager and though I tried to find one myself, was unsuccessful. Complete… Read Full Review

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★☆☆☆☆

“Not cluck cluck yuck yuck”

Written on: 03/01/2018 by Barkerrw284 (1 review written)

Bought 2 organic chickens at£10 each absolutely awful tasteless like rubber most of it went to the wildlife outside and the second one was cooked for the dogs thought I was buying a better quality chicken no wonder they were all that was left on the shelf the x large that I usually buy were all gone now I know why what a waste of money Y… Read Full Review

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★★★★★

“Best service ever in any shop, anytime”

Written on: 18/11/2017

I have never written a review before BUT can’t help it this time. I went to the groceries department at Meadowhall Sheffield on 9/11/2017 and was served by a lady who was the most polite, friendly and knowledgable assistant I have come across. She advised me to check in store how many offers were on my sparks card before making any purchases in case I had missed any. Sure enough I had missed one which was well worth using. Made sure I used her checkout point and asked her name. She was… Read Full Review

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★☆☆☆☆

“They really dont care for their customers or charity”

Written on: 08/11/2017

Last Thursday I visited the Marks & Spencer store at Beaconsfield services and after picking up what I needed, made my way to the check out. Now, I don't have high expectations when it comes to the service I will receive in an M&S however last Thursday was a whole new low.   Any greeting was replaced by 'want a bag?' followed by 'card?'. I placed my card in the reader, followed by my pin and proceeded to check emails on my phone. The till operator then announced very loudly 'declined!' when I… Read Full Review

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★★★☆☆

“disapointing”

Written on: 04/11/2017

very disappointed with the quality off kids clothes. seams ar in no way straight which spoils the look!!!! what has happened!!!!! to the brillant quality off ur clothes… Read Full Review

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★☆☆☆☆

“Dont buy handbags from Marks and Spencer”

Written on: 27/10/2017 by daisyduke741 (1 review written)

I like many ladies have a few handbags and alternate them during the year however customer service from Marks and Spencer obviously do not value their products in that you shouldn't have a handbag that doesn't last for more then a couple of years. I sent to retail customer services a Per una handbag that was in good condition except for the under part of the handles where the material was crumbling/peeling . Received a letter back from the person I dealt with saying it was not a… Read Full Review

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★☆☆☆☆

“So far behind!”

Written on: 18/10/2017 by Robbings (1 review written)

My father was diagnosed with coeliac disease when he was around 5 or 6 years old, not because he felt unwell or had a sore stomach but because eating gluten was slowly killing him!

 That was 50 years ago.....since then so many people are being diagnosed or telling themselves they are gluten intolerant in order to eat bread without actually eating bread! Nearly all shops can now cater to coelia'c EXCEPT M&S!! 

Marks & Spencer's make an extremely poor effort to offer gluten free sandwiches. The
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★☆☆☆☆

“Review of Milton Keynes M&S ”

Written on: 13/10/2017 by Yadiray67 (1 review written)

If you're a long standing customer of M&S, DO NOT expect good customer service from the female Manager of Menswear. This member of staff is not only rude but also has very little knowledge of tbe refund policy on M&S loyalty vouchers. Not the type of service I expect at all!… Read Full Review

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★★☆☆☆

“Faulty product with poor customer service!”

Written on: 09/10/2017 by Peshala (0 reviews written)

I bought a pair of formal shoes for my son before he started year 11 at school from the Oxford Street store in early August for schoolon the 4th of September.However, within three weeks, the top flap of one shoe started to come lose. Unfortunately when my husband and son went to the store in Enfield, for a full refund and purchase of a new pair (as was advised when I called in customer services re. this issue earlier in the week) a colleague there seemed to suggest that firstly, it wasn't… Read Full Review

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★★☆☆☆

“I paid extra for delivery on 6 October , I contacted...”

Written on: 06/10/2017 by Aileens319 (1 review written)

I paid extra for delivery on 6 October , I contacted DPD who said that M&S haven't sent the parcel to them yet. The parcel is going to be late. It was supposed to arrive for my mums birthday but I guess she's getting it late this year, won't order from them again. They shouldn't offer specific dates for delivery if they can't stick to it… Read Full Review

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★★☆☆☆

“Where is the quality control gone?”

Written on: 18/09/2017 by IngridBall (1 review written)

I have used M&S lingerie for many many years, always trusting the quality and sizing. Now, in one packet of underwear, the elastic is too tight on three out of five pairs of pants. Thr NPL ones had no elastic and just rolled down. After complaining there was an apology and "we are rectifying the problem" but no suggestion of a refund. We live overseas a lot of,the time so used to buy loads to take home. No more!!… Read Full Review

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Reviewifihaveto's Comment

Written on: 19/09/2017

M&S lingerie is no longer good nor is it good value or quality. I had a bra fitting where they gave me a wrong size completely different to my actual size. This caused me discomfort a lot. Long and short they refused to refund me. I now buy quality underwear from lingerie specialist and they have my correct size which I have always worn. Stay away from M&S they have moved their focus away from customers! All the best.

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★☆☆☆☆

“Sos”

Written on: 03/07/2017 by omMaxwell216 (1 review written)

What has happened to m&s the styles are shocking and the prices ludicrous . one lady reported that she wouldn't go to bed in some of those things .there never seems many people in the shops these days. Today I priced some underwear £40 well certainly not practical for many people.please get your act together or you will sink.will defiantly think about shopping there again in the future if nothing changes soon… Read Full Review

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Ifleming5's Comment

Written on: 12/08/2017

umm excuse me m&s is not a clothes shop it is mainly a food shop and I think you will agree the food in there is pretty good. And anyway the clothing in there has a wide variety meaning if someone doesn't like something in there you will probably be able to find something you like. Writing reviews like this doesn't help anyone maybe next time write with both pros and cons and I have a whole list of pros.

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Reviewifihaveto's Comment

Written on: 19/09/2017

You are right their clothes and lingerie quality has gone down the drain!!
Ps anyone who doesnt know that M&S sells clothes has only been to the small and not main M&S stores nor have they been online yet so am afraid don't have the full M&S experience!

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★☆☆☆☆

“per una”

Written on: 25/06/2017

Does anyone have the same problem as me with per una clothes? not enough material in the sleeves struggle to get my arms in my friends have all said the same thing the manufacturers need to look into this. I have tried coats tops etc and had the same problem I am a size 12/14 and even the size 16 sleeves too tight[its not as if I have great muscles]would love any feed back on this problem as I have clothes I can't wear. thank you… Read Full Review

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Ifleming5's Comment

Written on: 12/08/2017

why would you buy the clothes without trying them on first and if you buy them online you can take them back to your nearest store and get a full refund.

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