they tell you that they cannot insure you without adding the roadside assistance which my new insurers say is not legal. they renewed my policy even after i explained about the modifications on the scooter and sent me the renewed insurance forms with incorrect insurance. after i had explained all this and cancelled with them. bad company

£82 to change my address to move 15miles with no other changes to my policy. Our other insurers for our other vehicles only charged us £15 admin fee to do this! Customer service shocking and completely shut me down and told me that we have moved to a higher risk area!! Funny how the other insurers didn’t think so! Tried to cancel and it costs me £80 to cancel! Funny that! Lesson learnt, do not go with this insurer. Got forbid I ever have to make a claim with them, I dread to think why would happen.

Utterly useless. For two days now have I been trying to get an MTA sorted on my policy, simply for a change of bikes. Everytime having to go through all the details again and again and again, only for it to be referred and then to come back with an additional £1000 on a policy that is less than half that (with full NCB and 20+ years licence, no accidents or convictions). Now having to cancel the policy and restart as the online portal will quote £580 - however, no one is answering the phones and the online chat just gets cutoff abrubtly as if the customer service reps aren't interested in solving thier problems - not even offering to take my phone number and call me back to get things resolved. Absolutely awful customer service trying to get this sorted and because of that I cannot in an any way recommend Carole Nash any more - what would they be like if I had to make a claim?

They call themselves a Motorcycle specialist but they cannot quote on custom situations. Spoke to them for over 1.5 hours. Throughout the conversation they were all confident and saying that of course they could quote and insure me. In the end, they refereed it to their senior advisors and said none of their insurers would quote with pillion cover. This, even though I have 30 years riding with zero accidents. When asked if they actually speak to the underwriters they said yes at first then later admitted that they don't as they don't need to because they know all the parameters of the underwriters. This is NOT a specialist then.

I have had policies with Carole Nash for decades, but on finally selling my last motorcycle, I called them to do the right thing and advise them that I was cancelling the policy. BIG MISTAKE They charged me MORE to cancel it than I was owed! Now I know insurance companies have a lot of shady stuff, exclusion clauses, additional charges etc. but this felt like grabbing a "final pound of flesh" as I went out the door. I can't do much about it, other than warn others to 'think very carefully before cancelling a policy... it could... amazingly, cost you more than they owe you!"

ABSOLUTELY HOPELESS. THEY WILL HAPPILY TAKE YOUR MONEY ONLINE BUT WHEN YOU CANCEL THEY BECOME EVASIVE AND AWKWARD, YOU GET NOTHING BACK AND HAVE TO PAY £50 TO CANCEL. Also they hide through Brokers so you are not aware it is C Nash. I will avoid them forever. BEWARE

Been with them for a year. They send a letter to say policy up for renewal and if I do nothing it will be cancelled at no cost. So I do nothing in order for the policy to cease. Then I get a letter saying thanks for renewing we have taken £1100 from your bank. I immediately contacted to ask why they thought they could take my money with no authority, they said they never sent a letter saying it would be cancelled if I did nothing. They then checked system again and agreed that letter was sent. Now saying it will take five working days to return the £1100 they took from me. They wouldn’t agree to same day transfer, wouldn’t let me speak to manager, wouldn’t let me speak to finance dept. Said I could log a complaint but they would take 48hrs to respond to a complaint. How many complaints are they dealing with in order to need 48hrs to get back in touch. How in this day and age are they unable to do a same day transfer of funds that they took!!! No idea how to handle customer complaints (that were issues entirely of their own making) and absolutely no ethics or morals. DO NOT GO ANYWHERE NEAR THESE GUYS.

Took out a policy with carole nash and needed to change to a new one a few months in. Phoned and arranged a new policy was charged a cancellation fee on the day and paid for my new policy in full. A month later i get a letter telling me I owe nearly £70 for the following month after i cancelled it!!! I will not be using this company again

had 2 bikes insured with carol nash , decided to take 1 off and insure another bike .insured the 3rd bike and went to pick it up,the bike was not as advertised so left the bike with owner.Rang the insurance company back to return to the original policy obviously there was an exaggerated fee,The company accidentally cancelled my complete policy unknown to me ,no letter no cash back nothing ive been riding my bikes for 6 months with no insurance fortunately no pulls or accidents .i only found out when i enquired about possible car insurance .After 2 weeks of uncertainty they realised there mistake and continued the policy until its original date meaning i have paid for 6 months cover i didnt have, no refund, nothing, needless to say i wont be using them again .

£65 to change my address. Done the same with Motor Homehome with another company which was £13. The new address is a lower rate with them. Asked to speak to manager, none there fancy that. Been with them for years, not anymore.

Got an auto-renewal through post for my son's scooter which he had sold so rang up to make sure it wasn't auto-renewed. Then I cancelled the present policy because he doesn't have the bike anymore and ended up getting charged £41 even though we had already paid £180 for the whole year's insurance. If I'd just let the insurance run and not told them that the bike had been sold I wouldn't have had to pay a thing. It is just ridiculous!!! I am so angry!!

I also had to give up riding after two months into my policy due to health issues, and sold my bike. Having paid £295 they sent me a cheque for £71 refund. I have returned the cheque, but have received several letters quoting the terms and conditions. No discussion - just a blank refusal to negotiate. Fortunately I never had to claim over the years I have been with them. I wonder what the response would have been given the lack of customer care? Be aware that you will get very little back if you have to cancel.

Been with Carole Nash for a couple of years, just sold bike and had about 4 months left to go on the cover, so was expecting a little back for the remaining term. Rang CN, and cancelled the cover, but instead of them giving me any money back, I ended up having to pay THEM to cancel the cover! Surely there is something not quite right about that. CN charge extortionate charges which apply for any changes, so buyers BEWARE!! If you plan on making any changes in the 12 months of cover, you might want to shop around!

What a disgrace of business they are. They employ you pay you half of your wage. Change pay dates the day before your due to be payed knowing they will ruin Christmas.. n the boss smiles in your face and tells you to deal with this! Then they lay you off the day before your due to be paid nearly 2 months worth of wages and miss inform you your cheque is in the post coming second class! Then you wait a week for your wage in " cheque " to find out you was miss led and it is not in the post and they can't put your money on the bank either knowing you have children to feed and get to school!! You disgusting human beings!! I will be one of many going to the papers with this you horrible creatures . 

Have just put the phone down after speaking to Carol Nash Insurance Company. I took out a policy with them on 10/5/2016 for my new Triumph America unfortunately this bike has had a major fault, and the dealer has agreed to give me a full refund. Called the insurance company to inform them of the details and that I would like to cancel this policy and that at present I would not be buying another bike. I was horrified when after only having this policy for just over a month and paying £125.45 for the one year policy I was told that I would receive £17.82 credit. What type of customer service is this. Will never use this company again. Asked to speak to customer service told no one was available but they would ring me back, so far nobody has rung.

I had my HD insured with Carole Nash, when over 10 months into my Policy I bought a newly released bike after checking with them that I could easily switch to the new model - £67 was quoted. However once my new bike was delivered they changed their mind and said the new model bike was uninsurable with the underwriter Highway Insurance (as it was not yet listed with the Assoc of British Insurers) ...only later quoting about triple my previous cost and quadruple the excess with another underwriter. To add insult to injury they then demanded £50 for me to leave them!... Later reduced to £25...then refunded after I made a complaint and they had listened to the audio tapes. So I lost nearly 11 months NCB and the remainder of my premium with the undewriter Highway Insurance, ironically the next day I re-insured with Highway Insurance again through a different Broker who took the time & personally spoke with Highway Ins. and clarified the new model details. A nice personal service from a smaller family-run broker that Carole Nash seemed unable to provide for me... I will never use them again.

Informed them that I had passed test and was no longer on a CBT and they charged me a £40 admin fee. What a rip off, complained to customer services but got nowhere. Would not use again, dread to think what they would be like with a claim.

So where do I start, Basically Carole Nash started a new policy on a bike that I already had insured. Including a credit agreement and taking an unauthorised payment from my bank account for this policy. Took an hour and a half to sort the problem out on the phone. Do not touch them with a barge pole.

I have been with CN for years my bike and now my car. I went to cancel my car policy due to selling it and I was charged £50 for the privilege. £50, what a rip off for tapping a few keys. When I asked why it was so much I was told its in the policy and it was a charge to cancel the policy and let the likes of DVLA know. When I asked them if one of the staff was going to put £50 of fuel in their Jag and drive to DVLA to tell them it fell on deaf ears. To that end I will ring about and get my own insurance when my bike runs out Even D!ckTurpin had the decency to wear a mask when robbing folk